Ratings based on 311 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and efficient staff

Posted Jul 18, 2017
Pros: Clean, modern and well furnished with super staff.
Cons: N/A
Location: N/A
We stayed for 5 nights B&B with the intention of taking dinner on at least three of the nights. However, our experience on the first night's dinner put us off that idea; the Duty Manager recompensed us for part of the cost of the dinner but we were so disappointed that such a good hotel should fail on a fairly simple catering matter. Furthermore, after the bones in the fillet of salmon, our friend also broke a tooth on the overly thick hard layer on her crème brulee, spoiling not just that meal but her overall stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge UK

Short hotel break mid week

Posted Jul 1, 2017
Pros: The room was an updated one and was ideal for our purpose, the bathroom was very nice. The pool area and crystal jug bar area
Cons: The information should have been relayed to us when we booked dinner i.e. no carvery available. The restaurant staff on day 2 where very poor.
Location: Hotel on large estate close to a number of National trust properties and easily accessible from the A1. There is a spa and golf course on site.
We had stayed at this hotel previously when it was a Devere hotel. There had been some beneficial upgrades to rooms and facilities. The pool are has been updated and was really nice. The restaurant had a nice atmosphere and the first night carvery was very good but that was not available the second night but we did not know until we entered the restaurant in the evening so dissappointing
2 out of 5
by A verified traveler

Posted May 4, 2017
rpoor customer service in restaurant.very busy people waiting in restarant for seats
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely room, quiet n well located in the hotel

Posted Apr 19, 2017
Enjoyable time disappointed with food n sauna/pool cud have been better
5 out of 5
by Marion

Perfect !

Posted Apr 8, 2017 on Hotels
Absolutely perfect ! Beautifully kept grounds and all facilities were first class. If I had to find fault, the carvery option for dinner wasn't brilliant. In fact, I opted for fish pie and it wasn't good. However, the following day we had a la carte which was perfect. All staff were extremely courteous and seemed very happy - which was lovely. Will definitely return !
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Dunmow

lovely golf and spa break

Posted Apr 4, 2017
Men played golf two days and ladies enjoyed spa treatments and prosecco afternoon tea, what's not to like! Very friendly and helpful staff and great twin rooms with two double beds.
5 out of 5
by Julie

Friendly, warm, comfortable accommodation

Posted Apr 2, 2017 on Hotels
reception staff so friendly and helpful. Hotel perfect, breakfast choice and standard brilliant. Overall would stay again and definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spalding

Nice environment friendly staff, relaxing.

Posted Mar 18, 2017
Enjoyed our stay. The experience was brilliant. Nice surroundings, excellent facilities. Lovely room. X
3 out of 5
by A verified traveler

Not free papers!

Posted Mar 12, 2017 on Hotels
Charged for news papers despite being informed they were included
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely peaceful hotel

Posted Mar 12, 2017
Lovely hotel, great food, great spa, great setting