Front of property

Reviews of 9Hotel Mercy

4 out of 5
9Hotel Mercy
Rua da Misericordia, 76, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 1007 reviews" "
Rating 8 - Good. 349 out of 1007 reviews" "
Rating 6 - Okay. 75 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 16 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas, Dinslaken

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel mit sehr guter Lage. Man kommt überall schnell hin. Gute Verkehrsanbindung.
Stayed 4 nights in Mar 2024

8/10 Good

Sylvia

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very convenient location. Staff very friendly and helpful
Stayed 4 nights in Mar 2024

8/10 Good

Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely receptionist
Stayed 1 night in Mar 2024
Response from Ophélie Acaris - Hotel Manager on Mar 22, 2024
Dear Simone, Thank you for your warm feedback :).I will share it with the reception team,Best regards

10/10 Excellent

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only criticism was the coffee machine in my room Water wasn't hot enough.
Stayed 4 nights in Mar 2024
Response from Acaris Ophélie - Hotel Manager on Mar 19, 2024
Hello Brian,Thank you so much for your feedback and about the coffee machine.Looking forward to welcome you soon,

8/10 Good

Mariana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice location and good sized rooms which are a nice feature for the neighborhood. Staff is very well trained and thoughtful. The lobby area has a strong air freshener that makes it hard to stay there more than a few minutes. My room had some dust balls on the corners, which can be easily resolved with some vacuuming (so nothing structurally wrong with the unit). Breakfast was abundant and tasty.
Stayed 3 nights in Mar 2024
Response from Ophélie Acaris - Hotel Manager on Mar 19, 2024
Dear Mariana,Thank you for your recent stay and feedback. We're glad you enjoyed our location, spacious rooms, and attentive staff. We'll address the air freshener and cleanliness concerns promptly. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Eva, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is modern and clean and perfectly situated to walk to many restaurants and sites.Tiago was a big help! He checked us in and made sure we were happy with our room. The adjoining restaurant is great for breakfast and the lobby is small but good to grab morning coffee. Will definitely come back when we’re in Lisbon!
Stayed 1 night in Mar 2024
Response from Ophélie Acaris - Hotel Manager on Mar 22, 2024
Dear Eva,Thank you for your glowing review! We're thrilled you found our hotel modern, clean, and perfectly situated for exploring Lisbon's culinary delights and attractions. Tiago's attentive service certainly adds to the experience, and we'll be sure to pass on your compliments to him. Our adjoining restaurant offers a delightful breakfast experience, and our chic lobby is the perfect spot to start your day with a sophisticated cup of coffee. We can't wait to welcome you back for another wonderful stay when you return to Lisbon!

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great food & drink
Stayed 3 nights in Mar 2024
Response from Ophélie Acaris - Hotel Manager on Mar 6, 2024
Dear Teresa,Such a nice comment ! So happy that you enjoyed our central location, food&drink!Looking forward to welcome you again.Best regards

10/10 Excellent

Pomella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect. Love the room I think you just have to pay attention to small details. There was a broken tile in the bathroom. The ring on the door handle was broken small things that get missed. .. but as a guest, I noticed ..also the sheets on the bed little ratty on the edges .
Stayed 6 nights in Feb 2024
Response from Ophélie Acaris - Hotel Manager on Mar 6, 2024
Dear Pomella,Thank you for your feeback and really nice rate. Thank you for noticed all these details that are really important for us. Looking forward to welcome you again in Lisbon,Warm regards

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for walking and transit. Close to everything.
Stayed 7 nights in Feb 2024
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Steven, thank you! Right, our localisation is really central and you have access to all the city really quickly.Thanks again for your really nice comment. See you soon in Lisbon!Best regards

10/10 Excellent

Melia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Hello Melia, thank you!!! 5/5 such a nice feedback. We are really happy that you enjoyed your stay with us. We will be honored to welcome you again in Lisbon :).Warm regards,

6/10 Okay

Sama

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
-
Stayed 2 nights in Feb 2024
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Sama,Thank you for sharing your feedback with us. It was a pleasure welcoming you.Best regards

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 5 nights in Jan 2024
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Alberto,We are glad to read such a nice comment!Can't wait to welcome you again,

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Janet, thank you for your really nice feedback!Looking forward to welcome you soon,Best regards

6/10 Okay

Guillermo

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Great location, great staff, great breakfast and very comfortable bed! However, the maintenance of the room is not consistent with a 4 star hotel: stained sofas and rugs, laminated flooring buckling from old water damage, leaks around the door to the patio, very slow drains, etc.
Stayed 2 nights in Jan 2024
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Guillermo, thank you for sharing your feedback, which is really important for us. I would to apologize for the inconvenient that you met. Looking forward to welcome you back and improve your experience !Best regards

10/10 Excellent

Dynneesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !Staff was friendly and bed was super confortable.The location was perfect walkable and accesibilty to public transportation
Stayed 4 nights in Dec 2023
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Dynneesse, we are glad to read your positive feeback !!Looking forward to welcome you soon,Warm regards

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Lucy! Thank you for your feedback !We are glad to know that you enjoyed your stay with us.Warm regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and pillows. Even with our room over the street, it was very quiet. Overall very good hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Chad William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Lisbon. Friendly and helpful staff.
Stayed 5 nights in Dec 2023

2/10 Terrible

Rajesh

Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Rajesh,Thank you for sharing your feedback!I've tried to reach you for understand what's wrong during your stay with us. Feel free to contact me :)Warm regards

10/10 Excellent

Christian

Liked: Cleanliness, staff & service
Response from Ophélie Acaris - Hotel Manager on Feb 28, 2024
Dear Christian, thank you for sharing your feedback with us :) Really appreciated by the team of 9Hotel Mercy!!Best regards

8/10 Good

Mike

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!!!
Wow, what a great location and cute hotel!! It's right by great restaurants, boutique shops, global shops and ton's of sight seeing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alycia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice space. Room was amazing. Hallways and elevators are pretty tight but the hotel itself is completely renovated.
Stayed 1 night in Nov 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear MAINE. We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

10/10 Excellent

Eduarda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Nov 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear MAINE. We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel. It’s a well kept and run hotel in an amazing location close to everything in central Lisbon. We liked the modernist theme and the staff was always helpful. We had an excellent experience and I have nothing to fault.
Stayed 3 nights in Nov 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear John, We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

8/10 Good

Mubashar

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Room decor was very dark. The black color was heavily used in the room decor. 2 walls/ceiling were black color. The bathroom had some mold. The staff was friendly though.
Stayed 4 nights in Nov 2023
Response from Ophélie Acaris - Hotel Manager on Dec 7, 2023
Dear Mubashar, Thank you for choosing 9Hotel Mercy as your accommodation during your recent stay in Lisbon. It is always encouraging for us to learn that our clients are satisfied with our service. However, we put special attention to your remarks and are already working on it. We hope that we will have the pleasure of welcoming you again in the near future. Kind Regards,

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff
Very clean and excellent front desk staff , breakfast well served and a reasonable choice and very good staff
Stayed 2 nights in Nov 2023
Response from Acaris Ophélie - Hotel Manager on Nov 13, 2023
Dear Steve, thank you for your nice feedback ! We are happy that you enjoyed your stay with us.Best regards

10/10 Excellent

Marios

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Walking distance from shops and restaurants.
Stayed 2 nights in Nov 2023
Response from Acaris Ophélie - Hotel Manager on Nov 13, 2023
Dear Marios, We are glad that you enjoy our central localisation ! Looking forward to welcoming you again

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel in old town. Highly recommend if you want to walk around Lisbon
Stayed 2 nights in Nov 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear MAINE. We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

10/10 Excellent

Margaret ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to Lisbon and it was marvellous except the weather!
Stayed 7 nights in Oct 2023
Response from Ophélie Acaris - Hotel Manager on Oct 31, 2023
Hello Margaret !Thank for your great feedback, we are happy that you enjoyed your stay with us.See you soon in Lisbon, with sunny weather ;)

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Buyer beware.
Our recent experience at 9Hotel Mercy was far from what we expected, especially given that we booked their biggest suite. Our disappointment began when we arrived at 3 pm, only to be told that our room, the spacious 601, wasn’t ready yet. The explanation was puzzling - supposedly, the largest room took the longest to clean. One would assume that such an expensive suite should be a top priority for cleanliness. To compensate for the delay, the hotel left a bottle of Moscato in our room, but our excitement was quickly dampened when we discovered a silver bug (likely a Silverfish) inside the ice bucket. This put us off from enjoying the wine. Upon entering our room, we conducted a cleanliness check, revealing makeup stains on one of the pillows. It seemed like the room had been hastily remade rather than thoroughly cleaned. Our disappointment escalated when we attempted to use the shower, only to find that it didn’t drain properly. The hotel promptly sent someone to address the issue, but it worsened after our return. The bathtub’s hot water pressure was abysmally low, taking an agonizing 20-25 minutes to fill. The beautiful balcony, offering a stunning city view, was marred by a balcony door that came off its hinges when opened. Each time we used the sink, the plumbing emitted a disconcerting gurgling sound, leaving us worried about potential plumbing issues. To add to our woes, the rooftop bar, situated on the top floor between the other suite (602), filled our room with t
Stayed 2 nights in Oct 2023
Response from Acaris Ophélie - Hotel Manager on Dec 7, 2023
Dear Guest, Thank you for choosing 9Hotel Mercy as your accommodation during your recent stay in Lisbon. We are sorry that it wasn't as good as you expected. Your comment is really important for us and our aim is to continue improving our services. We hope that we will have the pleasure of welcoming you again and make your stay with us better. Kind Regards

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful staff. Clean rooms. Fabulous location wrt chiado shops and dining.
Stayed 3 nights in Oct 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear Robin, We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

6/10 Okay

Neal

Disliked: Property conditions & facilities
My air conditioner failed to work during my weeklong stay. Despite the staff promising to “look into it”, nothing happened. Thumbs down.
Stayed 7 nights in Oct 2023
Response from Acaris Ophélie - Hotel Manager on Dec 7, 2023
Dear Neal, Thank you for choosing 9Hotel Mercy as your accommodation during your recent stay in Lisbon. We are sorry that it wasn't as good as you expected. Your comment is really important for us and our aim is to continue improving our services. We hope that we will have the pleasure of welcoming you again and make your stay with us better. Kind Regards

10/10 Excellent

richard

Stayed 1 night in Oct 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear Richard, We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located in Barrio Alto near main attractions, shopping and restaurants
Stayed 1 night in Oct 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear Marcela, We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

8/10 Good

Philippe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice place
Stayed 3 nights in Oct 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear Philippe. We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

10/10 Excellent

Kristen, San Francisco

Stayed 1 night in Oct 2023
Response from Tiago Matias - Front Office Manager on Dec 5, 2023
Dear Kristen. We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisbon. Best Regards, Tiago Matias - Front Office Manager

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023

2/10 Terrible

Enrique

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning due to no AC, I had to move three times during my short stay trying to find a room with a better ststem was like playing musical Chears.
Stayed 8 nights in Jul 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to great restaurants and shopping. The room was a good size for Europe. The breakfast was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

CHAKAMEH, north hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Overall really awesome experience
Stayed 3 nights in Sep 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud in 109
We stayed in room 109 - all I would say that was a disappointment was the loud LOUD bass music coming from the bar downstairs until the early hours of the morning. We stayed in your hotel before and I don't recall this issue the last time, so I assume the issue was just due to our closeness to the bar. I would consider not selling rooms above the bar, or at least provide earplugs for people staying in those rooms. Everything else with the stay was fine.
Stayed 3 nights in Sep 2023

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Staff were very friendly and helpful. The location was excellent - right in the centre of Lisbon, but also on the top of a very steep hill. The room was clean and spacious with plenty of storage space.
Stayed 3 nights in Sep 2023

10/10 Excellent

PC

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and beautiful comfortable room. Beautiful lobby and great staff & service. Good location for restaurants and walking to the waterway
Stayed 1 night in Sep 2023

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Maybe a bit of a stretch to consider this a 4 star hotel. I think 3 star is more appropriate but still enjoyed our stay and location was convenient.
Stayed 3 nights in Sep 2023

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel for exploring lisbon. Some excellent restaurants right on its doorstep and easily walkable into the old town....(all downhill on way there, way back slightly harder!!) Lovely roof top bar overlooking the city and castle. Would recommend to anyone visiting lisbon.
Stayed 2 nights in Aug 2023

8/10 Good

Ronald Siu Hong, Fort Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 6 nights, the location is great!! pretty much close to all the bars and restaurants. Safe area, still a lot of people walked around after 12am. shower drainage was flooded and problem solved at the same day. All Staff were amazing, very friendly, very welcoming and very helpful with questions. Strong Wi-Fi support. Need some improvement: Air conditioning was not cool enough when it was 90 something degrees outside. The Mattress was sink side way, the bed that we had was In bad shape. The curtains inside the shower, it has some kind of smell.
Stayed 6 nights in Aug 2023