Couples treatment rooms, sauna, steam room, body treatments

Reviews of Crowne Plaza Caparica Lisbon, an IHG Hotel

Crowne Plaza Caparica Lisbon, an IHG Hotel
Largo Aldeia Dos Capuchos, Costa De Caparica, Almada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 69 reviews" "
Rating 8 - Good. 15 out of 69 reviews" "
Rating 6 - Okay. 5 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

9.2/10

Cleanliness

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reshma

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from The Crown Plaza Caparica Team on Jan 9, 2024
Dear Reshma,Thank you so much for preferring Crowne Plaza Caparica Lisbon!We truly appreciate you taking the time for a highly appreciated and valued feedback on your experience with us!We look forward to welcome you and your lovely family back at Caparica on a future opportunity!Kind regards,

8/10 Good

Pedro Del

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, with a very well equipped gym. The bedrooms were great at a reasonable price, if you are willing to stay just south of Lisbon
Stayed 1 night in Nov 2023
Response from Inês Jesus - Shift Leader on Nov 29, 2023
Dear Luis, Thank you very much for sharing your experience with us! We are pleased to know that you had a good stay at our hotel and that we were able to meet your expectations. We hope to have the pleasure of welcoming you again soon.

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, room comfort
Definite returns
Staff couldn't do enough, so accommodating, very professional and smiley. The entire hotel was soooooo clean and very very comfortable.
Crisp clean bed
Balcony  excellent view
Stayed 1 night in Nov 2023
Response from Inês Jesus, Shift Leader on Nov 29, 2023
Dear Olga, Thank you very much for sharing your experience with us! We are pleased to know that you had a good stay at our hotel and that we were able to meet your expectations. We hope to have the pleasure of welcoming you again soon.

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Every thing about my stay was exemplary (the break I needed). Breakfast was so much to choose from. Excellent
Stayed 5 nights in Oct 2023
Response from Crowne Plaza Caparica Lisbon on Nov 3, 2023
Dear Jamie,Thank you for choosing our Hotel.We are glad you have enjoyed our Hotel and that our lavosh breakfast was exceptional.We hope to have the pleasure to welcome you back in a near future.With kind regards,

6/10 Okay

Maia

Traveled with partner
Liked: Cleanliness, amenities
Despite putting in multiple requests for housekeeping during our 3-night stay, we never had them come once. On our last night they finally at least brought us toilet paper.
Stayed 3 nights in Oct 2023
Response from Crowne Plaza Caparica Lisbon Team on Oct 25, 2023
Dear Mr. Maia,I would like to express our sincere gratitude for choosing to stay with us and for taking the time to share your feedback about your recent 3-night stay. We genuinely value your input and are deeply sorry to hear about the issues you encountered with our housekeeping service.It is with great regret that we acknowledge the inconvenience you experienced due to the delayed response to your housekeeping requests. This does not meet our standards of service, and we extend our heartfelt apologies for the frustration it may have caused you.Our goal is to provide a seamless and comfortable stay for all our guests, and we understand that housekeeping services are an integral part of that experience. We have taken your comments seriously and have already initiated a review of our housekeeping procedures to ensure timely and effective service delivery.Once again, we apologize for any inconvenience you encountered and thank you for your constructive feedback. We look forward to the possibility of hosting you again and providing a more enjoyable stay.Sincerely,

2/10 Terrible

GHULAM SHABBIR

Stayed 3 nights in Sep 2023
Response from Crowne Plaza Caparica Lisbon Team on Oct 21, 2023
I wanted to extend my sincerest apologies for the experience you had during your recent stay with us, as indicated by your 1/5 rating. We take your feedback seriously and appreciate you bringing your concerns to our attention.Your experience is not reflective of the level of service and comfort we strive to provide to our guests. We are committed to addressing your concerns to ensure that such issues do not recur in the future.If you are willing, we would greatly appreciate more details about your stay and the specific problems you encountered. This would help us in understanding your concerns better and making the necessary improvements.Thank you for choosing our establishment, and we hope you'll consider giving us another chance to provide you with a more satisfying experience in the future.Sincerely,

10/10 Excellent

Leslee

Traveled with group
Liked: Cleanliness, property conditions & facilities
Excellent location to the beach. The room was clean and modern with a lovely view of the ocean. The breakfast was decent for $15. The drive into Lisbon during the morning was like US traffic.
Stayed 4 nights in Sep 2023
Response from The Crowne Plaza Caparica Lisbon Team on Oct 25, 2023
We would like to extend our heartfelt thanks for your recent 5/5 review of your stay at our establishment. Your positive feedback is incredibly important to us, and we are delighted to hear that you had an exceptional experience.Your kind words serve as a great source of motivation for our team, and they reinforce our commitment to delivering outstanding service to all our guests. We truly value your support and your trust in us.We are excited to have had the opportunity to serve you, and we eagerly anticipate the chance to welcome you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

GRANT

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, clean hotel with great facilities. Rooms spacious and comfortable. Loved the fig flavoured shower gel and shampoo etc. Short taxi ride to the beach. Recommend a room with a view of the sea.
Stayed 2 nights in Sep 2023
Response from The Crowne Plaza Caparica Lisbon Team on Oct 25, 2023
We would like to extend our heartfelt thanks for your recent 5/5 review of your stay at our establishment. Your positive feedback is incredibly important to us, and we are delighted to hear that you had an exceptional experience.Your kind words serve as a great source of motivation for our team, and they reinforce our commitment to delivering outstanding service to all our guests. We truly value your support and your trust in us.We are excited to have had the opportunity to serve you, and we eagerly anticipate the chance to welcome you back for another wonderful stay in the future.Warm regards,

8/10 Good

Rani

Stayed 1 night in Jul 2023
Response from Francisco Dias Martins on Aug 22, 2023
Dear Rani,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

8/10 Good

Hagop

Liked: Cleanliness, amenities, property conditions & facilities
it is a renovated hotel with a new management, very clean with a nice pool. morning breakfast is great, however it is the same type of food, which didn't bother me as the collection was pretty nice. night shift service is very slow and untrained and this is the only thing that I didn't like. but I still give an A.
Stayed 8 nights in Jun 2023
Response from Francisco Dias Martins on Jul 26, 2023
Dear Hagop,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

10/10 Excellent

Nitin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Francisco Dias Martins on Jul 26, 2023
Dear Nitin, We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Francisco Dias Martins on Jul 26, 2023
Dear Mark,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023
Response from Francisco Dias Martins on Jul 26, 2023
Dear Kirsten,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

8/10 Good

Manuel A.

Stayed 3 nights in May 2023
Response from Francisco Dias Martins on May 29, 2023
Caro Sr. Manuel A.Gostaríamos de agradecer-lhe por ter escolhido o Crowne Plaza Caparica Lisbon para a sua estadia. Ficamos muito felizes que tenha gostado do nosso hotel.Esperamos ter o prazer de recebê-lo novamente no futuro.Ficaremos ao seu dispor.Atenciosamente, A equipa Crowne Plaza Caparica Lisbon

10/10 Excellent

Edison

Liked: Cleanliness, property conditions & facilities
Property lies on a beautiful golf course overlooking Caparica Beach. Is a stunning property, rooms are spacious, elegant, and beautiful views galore. 3 pools, a great gym with great instructors to help out if you want advise. Most of them speak very good English. All staff are the best, friendly, professional, knowledgeable, always making sure guests have met their needs. Morning breakfast is excellent - huge buffet. Only 5 minutes by car from stunning Caparica Beach, nearby shopping in Almada, 10 minutes away, and transportation to Lisbon by train, or ferry.
Stayed 14 nights in May 2023
Response from Francisco Dias Martins on May 22, 2023
Dear Edison,Thank you for taking the time to share your experience at Crowne Plaza Caparica Lisbon. We are thrilled to hear that you enjoyed our beautiful property, situated on a stunning golf course with breathtaking views of Caparica Beach. It brings us great joy to know that you found our rooms spacious, elegant, and offering beautiful views.We take pride in providing exceptional amenities for our guests, including three pools and a well-equipped gym with knowledgeable instructors ready to assist you. We are delighted to hear that the majority of our staff members speak English fluently and that they have provided you with friendly, professional, and knowledgeable service throughout your stay. Ensuring that our guests' needs are met is our top priority.We are pleased that you enjoyed our excellent morning breakfast, featuring a wide variety of options in our expansive buffet. The convenient location of our property, only a 5-minute drive from the stunning Caparica Beach, allows our guests to easily access the beautiful coastline. Additionally, nearby shopping in Almada, just 10 minutes away, and transportation options to Lisbon by train or ferry add to the convenience and accessibility of our location.Thank you again for your kind feedback. It was a pleasure serving you, and we look forward to welcoming you back to Crowne Plaza Caparica Lisbon for another exceptional experience in the future.Best regards,The Crowne Plaza Caparica Lisbon Team

6/10 Okay

Miss

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2023
Response from Francisco Dias Martins on May 11, 2023
Dear Miss, We would like to thank you for choosing Crowne Plaza Caparica Lisbon for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The Crowne Plaza Caparica Lisbon Team

10/10 Excellent

Angelo

Business traveler
Liked: Cleanliness, room comfort
Perfect staff as well as the hotel
Stayed 6 nights in Apr 2023
Response from Crowne Plaza Caparica Lisbon on May 3, 2023
Estimado Angelo, a equipa do Crowne Plaza Caparica Lisbon agradece a fantástica avaliação que deixa sobre a sua estadia e, sobretudo, os comentários sobre o serviço dedicado, atento e profissional da nossa equipa! O seu reconhecimento enche-nos de orgulho e serve de incentivo para melhoramos continuamente o nosso serviço e almejarmos a excelência. Foi um enorme prazer acolhê-los como hóspede. Agradecemos a sua estadia, e esperamos voltar a recebê-los em breve. Melhores cumprimentos, Robson Franco Chefe de Receção

10/10 Excellent

Pierre-Marc

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Natacha Nunes Front Office Manager on Feb 27, 2024
Dear Mr. Pierre-Marc,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.It's a boost for us every time we hear positive reviews such as this. We will be sure to let the team know that they made an impact during your stay.Kind regards,

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super freundliche Mitarbeiter, sehr hilfsbereit. Man hat sich immer willkommen gefühlt.
Stayed 9 nights in Dec 2023
Response from The Crown Plaza Caparica Team on Jan 9, 2024
Dear Lisa,Thank you so much for preferring Crowne Plaza Caparica Lisbon!We truly appreciate you taking the time for a highly appreciated and valued feedback on your experience with us!We look forward to welcome you and your lovely family back at Caparica on a future opportunity!Our best wishes for little Henry!Kind regards,

8/10 Good

ELENA

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from The Crown Plaza Caparica Team on Jan 9, 2024
Dear Elena,Thank you so much for preferring Crown Plaza Caparica Lison!We truly appreciate you taking the time for a highly appreciated and valued feedback on your experience with us!We look forward to welcome you and your lovely family back at Caparica on a future opportunity!Kind regards,

10/10 Excellent

Sofie

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Natacha Nunes Front Office Manager on Dec 12, 2023
Dear Sofie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Anabela

Stayed 1 night in Dec 2023
Response from Natacha Nunes Front Office Manager on Dec 12, 2023
Dear Anabela,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Armando

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Inês Jesus - Shift Leader on Nov 29, 2023
Estimado Armando, Agradecemos imensamente por compartilhar sua experiência conosco! Ficamos satisfeitos em saber que teve uma boa estadia no nosso hotel e que conseguimos atender às suas expectativas. Esperamos ter o prazer de recebê-lo novamente em breve.

10/10 Excellent

Louis

Traveled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023
Response from Inês Jesus, Shift Leader on Nov 29, 2023
Dear Louis, Thank you very much for sharing your experience with us! We are pleased to know that you had a good stay at our hotel and that we were able to meet your expectations. We hope to have the pleasure of welcoming you again soon.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sehr freundliches Personal. Golfplatz direkt angeschlossen. Schöner Wellnessbereich. Strand in 15 min. zu Fuß.
Stayed 7 nights in Oct 2023
Response from Natacha Nunes FOM on Nov 11, 2023
Dear Tim,Thank you for sharing your stay to other travelers.We hope to welcome you back soonKind regards,

10/10 Excellent

Maximilian

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Natacha Nunes FOM on Nov 11, 2023
Dear Maximilian,We are glad you have enjoyed our Hotel.We hope to welcome you back soon.Kind regards

6/10 Okay

ELENA

Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from The Crowne Plaza Caparica Lisbon Team on Oct 29, 2023
Dear Elena, I wanted to personally thank you for taking the time to leave a review of your recent stay with us, even though you rated it 6/10. Your feedback is incredibly valuable to us as it helps us make necessary improvements.We appreciate your honesty and the points you've raised in your review. It's our goal to provide every guest with a memorable and exceptional experience, and it's clear that we have some room for improvement. We are committed to providing the best service and accommodations, and we genuinely hope you'll consider staying with us again in the future, so we can demonstrate the positive changes we're making.Sincerely,

2/10 Terrible

Jimmy

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Crowne Plaza Caparica Lisbon Team on Oct 21, 2023
I wanted to extend my sincerest apologies for the experience you had during your recent stay with us, as indicated by your 1/5 rating. We take your feedback seriously and appreciate you bringing your concerns to our attention.Your experience is not reflective of the level of service and comfort we strive to provide to our guests. We are committed to addressing your concerns to ensure that such issues do not recur in the future.If you are willing, we would greatly appreciate more details about your stay and the specific problems you encountered. This would help us in understanding your concerns better and making the necessary improvements.Thank you for choosing our establishment, and we hope you'll consider giving us another chance to provide you with a more satisfying experience in the future.Sincerely,

10/10 Excellent

shelley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit isolated but very clean with nice view of the ocean
Stayed 1 night in Oct 2023
Response from The Crowne Plaza Caparica Lisbon Team on Oct 25, 2023
We would like to extend our heartfelt thanks for your recent 5/5 review of your stay at our establishment. Your positive feedback is incredibly important to us, and we are delighted to hear that you had an exceptional experience.Your kind words serve as a great source of motivation for our team, and they reinforce our commitment to delivering outstanding service to all our guests. We truly value your support and your trust in us.We are excited to have had the opportunity to serve you, and we eagerly anticipate the chance to welcome you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Cora

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from The Crowne Plaza Caparica Lisbon Team on Oct 25, 2023
We would like to extend our heartfelt thanks for your recent 5/5 review of your stay at our establishment. Your positive feedback is incredibly important to us, and we are delighted to hear that you had an exceptional experience.Your kind words serve as a great source of motivation for our team, and they reinforce our commitment to delivering outstanding service to all our guests. We truly value your support and your trust in us.We are excited to have had the opportunity to serve you, and we eagerly anticipate the chance to welcome you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Aurora

Stayed 1 night in Aug 2023
Response from The Crowne Plaza Caparica Lisbon Team on Oct 25, 2023
We would like to extend our heartfelt thanks for your recent 5/5 review of your stay at our establishment. Your positive feedback is incredibly important to us, and we are delighted to hear that you had an exceptional experience.Your kind words serve as a great source of motivation for our team, and they reinforce our commitment to delivering outstanding service to all our guests. We truly value your support and your trust in us.We are excited to have had the opportunity to serve you, and we eagerly anticipate the chance to welcome you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Marisa

Stayed 7 nights in Aug 2023

6/10 Okay

Thiago, Vinhedo

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bien, habitación bien, lugar tranquilo, lejos de todo, limpieza mucho por mejorar
Stayed 3 nights in Aug 2023
Response from Francisco Dias Martins on Aug 22, 2023
Estimado Thiago, Agradecemos sinceramente por habernos elegido para su estancia en el Crowne Plaza. Valoramos su opinión y comentarios sobre su experiencia.Nos complace saber que encontró su habitación confortable y disfrutó de la tranquilidad de nuestro entorno. Sin embargo, lamento saber que la limpieza no cumplió con sus expectativas. Sus comentarios son esenciales para identificar áreas en las que necesitamos mejorar y trabajar en ofrecer una experiencia excepcional en todos los aspectos.Le aseguramos que su retroalimentación sobre la limpieza ha sido compartida con nuestro equipo de servicio para abordar este asunto con la importancia que merece. Nuestro objetivo es brindar un ambiente impecable y cómodo para todos nuestros huéspedes, y tomaremos las medidas necesarias para corregir y mejorar este aspecto.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y demostrarle nuestro compromiso con su satisfacción total. Si tiene más comentarios o inquietudes, no dude en ponerse en contacto con nosotros.Agradecemos por su tiempo y por brindarnos la oportunidad de aprender y crecer a través de sus comentarios.Atentamente,Crowne Plaza Caparica Lisbon

10/10 Excellent

pierre-arnaud

Stayed 1 night in Aug 2023

10/10 Excellent

Eva mariañ

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buenas instalaciones, habitaciones confortables, tranquilidad aún siendo bastante familiar, limpieza, amabilidad y personal servicial,desayuno buffet abundante y variado, cercanía a puntos de interés turístico
Stayed 8 nights in Aug 2023
Response from Francisco Dias Martins on Aug 22, 2023
Estimado Señora Eva,Nos gustaría agradecerle por haber elegido el Crowne Plaza Caparica Lisbon para su estancia.Estamos felices por haber disfrutado de los servicios de nuestro hotel.Esperamos tener el placer de recibirla de nuevo en el futuro.Atentamente,La equipa Crowne Plaza Caparica Lisbon

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Uma ótima opção na Costa da Caparica
Ficamos duas noites no hotel que está todo renovado, inclusive os quartos. Estes possuem espaço amplo, decoração clean, banheiro também espaçoso. A área da piscina é agradável, só um pouco sem charme. Achei um hotel bastante familiar, tinha muitas famílias com crianças, inclusive nós, e senti falta de alguma atração nessa área, além da piscina, para os pequenos. Comida do restaurante boa, café da manhã satisfatório. A área do spa é incrível, com uma piscina coberta, academia completíssima e uma vista linda para o campo de golfe. O hotel é muito bom e segue esse padrão de hotéis de rede, sem muito charme.
Stayed 2 nights in Aug 2023
Response from Francisco Dias Martins on Aug 22, 2023
Caro,Gostaríamos de agradecer-lhe por ter escolhido o Crowne Plaza Caparica Lisbon para a sua estadia. Ficamos muito felizes que tenha gostado do nosso hotel.Esperamos ter o prazer de recebê-lo novamente no futuro.Ficaremos ao seu dispor.Atenciosamente,A equipa Crowne Plaza Caparica Lisbon

10/10 Excellent

Florence

Very good
Stayed 7 nights in Jul 2023
Response from Francisco Dias Martins on Aug 22, 2023
Dear Florence, We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

8/10 Good

Kirsi

Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2023
Response from Francisco Dias Martins on Aug 22, 2023
Dear Mr. Kirsi,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

10/10 Excellent

CARMEN

Stayed 2 nights in Jul 2023
Response from Francisco Dias Martins on Jul 26, 2023
Estimado Señora Carmen,Nos gustaría agradecerle por haber elegido el Crowne Plaza Caparica Lisbon para su estancia.Estamos felices por haber disfrutado de los servicios de nuestro hotel.Esperamos tener el placer de recibirlo de nuevo en el futuro.Atentamente,La equipa Crowne Plaza Caparica Lisbon

10/10 Excellent

José Y

Traveled with family
Liked: Cleanliness, room comfort
Es un excelente hotel, todo muy limpio, con muchos servicios, sin embargo la mayoría del personal de recepción no fue tan amable
Stayed 3 nights in Jul 2023
Response from Francisco Dias Martins on Jul 26, 2023
Estimado Señor Jose, Nos gustaría agradecerle por haber elegido el Crowne Plaza Caparica Lisbon para su estancia.Estamos felices por haber disfrutado de los servicios de nuestro hotel.Esperamos tener el placer de recibirlo de nuevo en el futuro.Atentamente,La equipa Crowne Plaza Caparica Lisbon

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great hotel near Caparica
Our room had some small problems, but in general a really pleasant stay. We appreciated the tasty breakfast and modern facilities. The kids loved the kids club.
Stayed 1 night in Jul 2023
Response from Francisco Dias Martins on Jul 26, 2023
Dear,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

8/10 Good

Ludwig

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Zufrieden
Stayed 4 nights in Jul 2023
Response from Francisco Dias Martins on Jul 26, 2023
Dear Ludwig,We would like to thank you for your preference for Crowne Plaza Caparica Lisbon and for sharing your experience with us.We are delighted to hear that you had a pleasant and comfortable stay at our hotel and look forward to welcoming you to Crowne Plaza Caparica Lisbon on your next visit.Kind regards,The Crowne Plaza Caparica Lisbon Team

8/10 Good

Maria João

Stayed 2 nights in Jul 2023
Response from Francisco Dias Martins on Jul 26, 2023
Cara Maria João,Gostaríamos de agradecer a sua preferência pelo Crowne Plaza Caparica Lisbon e por partilhar a sua avaliação connosco.Temos um enorme prazer em saber que teve uma estadia confortável e agradável no nosso hotel e esperamos voltar a recebê-lo no Crowne Plaza Caparica Lisbon na sua próxima visita. Ficaremos ao seu dispor. Com os melhores cumprimentos, A equipa Crowne Plaza Caparica Lisbon

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Eine Nacht vor dem Rückflug, moderne, saubere Zimmer, Pools und Wellnessbereich Angestellte könnten etwas freundlicher sein sonst alles gut.
Stayed 1 night in Jun 2023
Response from Francisco Dias Martins on Jun 12, 2023
Dear Mr.,We would like to thank you for choosing Crowne Plaza Caparica Lisbon for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The Crowne Plaza Caparica Lisbon Team

8/10 Good

Daniel

Liked: Cleanliness, room comfort
Stayed 14 nights in May 2023
Response from Francisco Dias Martins on Jun 12, 2023
Dear Mr. Daniel,We would like to thank you for choosing Crowne Plaza Caparica Lisbon for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The Crowne Plaza Caparica Lisbon Team

2/10 Terrible

Boubaker

Traveled with family
Disliked: Cleanliness
Cheap motorway motel
Check in 45 minutes, no room service menu, no housekeeping. Madame Laura told me that she is going to be sure that they clean the room, but nothing….. The team offer us 3 desserts thinking that is enough…. We felt like in a cheap motorway motel in us. Absolutely unbearable
Stayed 2 nights in Jun 2023
Response from Francisco Dias Martins on Jun 12, 2023
Dear Boubaker ,Thank you for sharing your feedback regarding your recent stay at Crowne Plaza Caparica Lisbon. We deeply apologize for the inconveniences you experienced during your time with us, and we appreciate the opportunity to address your concerns.We sincerely apologize for the delay you encountered during the check-in process. We understand that this can be frustrating and we will take steps to improve our efficiency in this regard. We also apologize for the absence of a room service menu and the lack of housekeeping service. This is not reflective of our usual high standards, and we will investigate these issues to ensure they are promptly rectified.Regarding the cleaning of your room, we apologize for the miscommunication and any inconvenience caused. Our team strives to provide a clean and comfortable environment for our guests, and we are disappointed to learn that we did not meet your expectations in this regard.We are sorry to hear that the offer of three desserts did not adequately compensate for the inconveniences you encountered. We understand that this was not sufficient to address your concerns, and we will ensure that your feedback is taken into account for future improvements.At Crowne Plaza Caparica Lisbon, we aim to provide a premium experience for our guests, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will use it to enhance our services and ensure a more enjoyable stay for all our guests.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We hope you will give us another opportunity to exceed your expectations in the future.Kind regards,The Crowne Plaza Team

10/10 Excellent

Micael

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Francisco Dias Martins on Jun 9, 2023
Dear Mr. Micael, We would like to thank you for choosing Crowne Plaza Caparica Lisbon for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The Crowne Plaza Caparica Lisbon Team

10/10 Excellent

Ana

Stayed 1 night in Jun 2023
Response from Francisco Dias Martins on Jun 9, 2023
Dear Mrs. Ana, We would like to thank you for choosing Crowne Plaza Caparica Lisbon for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The Crowne Plaza Caparica Lisbon Team

10/10 Excellent

João

Stayed 1 night in May 2023
Response from Francisco Dias Martins on May 29, 2023
Caro Sr. João, Gostaríamos de agradecer-lhe por ter escolhido o Crowne Plaza Caparica Lisbon para a sua estadia. Ficamos muito felizes que tenha gostado do nosso hotel.Esperamos ter o prazer de recebê-lo novamente no futuro.Ficaremos ao seu dispor.Atenciosamente,A equipa Crowne Plaza Caparica Lisbon

10/10 Excellent

Iwan Ivo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gut
Stayed 3 nights in May 2023
Response from Francisco Dias Martins on May 22, 2023
Dear Mr. Iwan Ivo,We would like to thank you for choosing Crowne Plaza Caparica Lisbon for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We do hope to have the pleasure to welcome you again in the future. Kind regards,The Crowne Plaza Caparica Lisbon Team