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Reviews of Browns Boutique Hotel

3 out of 5
Browns Boutique Hotel
Rua da Vitoria 88, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 479 out of 897 reviews" "
Rating 8 - Good. 314 out of 897 reviews" "
Rating 6 - Okay. 79 out of 897 reviews" "
Rating 4 - Poor. 17 out of 897 reviews" "
Rating 2 - Terrible. 8 out of 897 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful find in a perfect location. The rooms were very nice, lovely decoration and amenities. Was a bit noisy if you left the windows open as it is in a very central location, but if you close them the room was very quiet. Lovely staff and bar/bistro/lounge area downstairs. Easy walking distance to all the main tourist attractions and neighbourhoods.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay! The property is walkable from many must sees and good restaurants. The hotel and its restaurant were both clean and exceeded our expectations! Would definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, Great staff , spacious room, good breakfast, nice atmosphere
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
Stayed 1 night in Dec 2023

10/10 Excellent

Sung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member at this Hotel was amazingly helpful. Location was fabulous to so many nice area parks, shops, and river. I absolutely fell in Love with Lisbon & the people. I’ll be back!
Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Nov 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023
Response from Front Office Team | Brown's Boutique Hotel on Nov 9, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from Front Office Team | Brown's Boutique Hotel on Nov 9, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a central location in Lisbon.
Stayed 1 night in Oct 2023
Response from Front Office Team | Brown's Boutique Hotel on Oct 27, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

8/10 Good

Laura Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for my one night stay
I booked this hotel when my other hotel did not have full availability. It was easy to find, staff very helpful and friendly, and the lobby is relaxing with jazz standards. My room was stifling hot when I arrived, but a staff member assisted me with the air which worked splendidly. I also needed help with the shower in the morning. I'd suggest reception help guests to their room to showcase features as even the staff member stated the functionality was useless. Oddly, the rack for clothes or suitcase rack was in the bathroom. The shower was in the main room next to tyhe bed so not much privacy if you travel with company. I was by myself so it was ok. I was by the elevator and I wish guests would be respectful and not carry on loudly after a certain hour or too early in the am. Breakfast was in another building down the street so be mindful of that. Overall, I slept which was the point of it all and the view from the balcony was beautiful.
Stayed 1 night in Oct 2023
Response from Front Office Team | Brown's Boutique Hotel on Oct 27, 2023
Dear guest, Thank you very much for staying with us and for your feedback! Constructive criticism is always appreciated in order for us to improve and we will do our best to do so.We hope to see you soon. With kind regards,

10/10 Excellent

Valentina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel. The staff at the front desk were friendly and very helpful. They had great suggestions for places to see. The room was great as well.
Stayed 3 nights in Oct 2023
Response from Front Office Team | Brown's Boutique Hotel on Oct 27, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

8/10 Good

diana, Mountain View

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Response from Front Office Team | Brown's Boutique Hotel on Oct 27, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific
Beautiful hotel and lobby, smartly decorated. Friendly and attentive staff. Rooms are quite small, at least ours was.
Stayed 2 nights in Oct 2023
Response from Front Office Team | Brown's Boutique Hotel on Oct 27, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Front Office Team | Brown's Boutique Hotel on Oct 27, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

8/10 Good

Sharyn, East Aurora

Stayed 1 night in Aug 2023
Response from Front Office Team | Brown's Boutique Hotel on Oct 27, 2023
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,

6/10 Okay

Irina

Liked: Cleanliness, staff & service
Excellent location and friendly staff. But the room was extremely small. No space to open luggage, sink in front of the bed, no closet. Also there’s a lot a lot of of noise in the morning from housekeepers, including slamming doors etc
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Browns is stylish, well situated and staffed with a knowledgeable and friendly team of professionals.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ann, Fitzwilliam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Charming lobby and we felt like we were entering a British library! Subdued lighting, lots of books, and comfortable. Our room was small and certainly not like the picture - no window, no chair. It was clean though. Front desk was friendly!
Stayed 2 nights in Jul 2023

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Joyce at the front desk was so kind and helpful. The passionfruit welcome drink was incredible. The room lovely. I cannot wait to be back!
Stayed 2 nights in Jul 2023

10/10 Excellent

nelson, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The upgrade was wonderful. Thx
Stayed 1 night in Jul 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
This property has a jazzy vibe & if you’re not seduced by the open lobby & bar’s decor and welcoming staff you should be. The staff are professional & genuine. The front desk & wait staff are all amazing. My pckg included a welcome drink & breakfast. For breakfast you have to take a 1 min walk to their sister hotel around the block. That was fine for me as I had perfect weather the wk I was there but I would not feel the same if it was raining. My Superior room lived up to the price & online photos. I instantly loved it & felt safe & very comfortable. It had a very small safe, Nespresso machine & Smeg kettle, washer-dryer (they should include directions for non-Europeans a couple of laundry pods). There were 2 doora opening to a Juliette balcony with view of the rooftops. I did not leave them open as it was shared with the room next door. Also incl: Marshall amp speaker hooked up to mobile, a radio & a big LG TV; 2 comfy chairs for sitting, as well as a small table & chairs, and a king bed which was very comfy. The Apple desktop was very handy however the hotel’s free wifi constantly cut out on me. Same on my iphone. I really enjoyed my stay & will definitely stay again at this property, as well as look for their properties in other cities. My one onsite issue was with a ‘running toilet.’ It was sorted immediately & I appreciated that. Suggestion for improvement: their reservation system was hacked & I received phishing emails before my arrival.
Stayed 6 nights in Jun 2023

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful place to stay in a great location! The lobby is decorated very nicely, staff was friendly, and the bottle of wine was a nice perk! The only complaint is that there was no window in the bedroom but we didn't mind that at all. Highly recommend!

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, food is good and staff are friendly. The room we had was very small for 2 people but we made it work and there is no room service … all and all great place to stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

A.

Stayed 3 nights in Jun 2023

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff. Great location
Stayed 1 night in May 2023

6/10 Okay

domb

Traveled with group
one room was downgrade to 10.5 sm' ( square meter ) with bathroom inside the room, instead of 14 sm' with separate bathroom as we paid. when we complained- answer were rude, and the manager told us "that we can leave the hotel and he will refund us...". only the next day they upgraded us. look at the net - it is a regular trick of this hotel.
Stayed 4 nights in May 2023

8/10 Good

Katrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lisbon
Lovely hotel and well situated for a stay in Lisbon. Staff friendly and helpful.
Stayed 5 nights in May 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful hotel has professional and friendly staff. The hotel is clean and safe, with lovely restaurant and plenty of choices on their menu. I had an upgraded room with a complimentary bottle of wine, the room was clean, spacious, with balcony and city view. The hotel location is a minute from metro station, easy to get from and to the airport. It is walkable to attractions, easy access to public transport, nearby restaurants, cafes and shopping. Highly recommended.
Stayed 4 nights in Apr 2023

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location and helpful staff
Stayed 3 nights in Apr 2023

10/10 Excellent

sem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2023

10/10 Excellent

Kristy, Burien

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stayed at Browns or our honeymoon trip and entered to find a chilled bottle of champagne and a bed covered in rose petals. What a sweet gesture by the staff. The room was totally quiet, super comfortable bed, and climate controlled. 10/10 would definitely stay here again. The location was perfect as well giving us easy access to such great spots all on foot.
Stayed 4 nights in Mar 2023

8/10 Good

Rakesh, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was a restaurant so we felt pressured to order drinks while waiting for out room to be ready. Also we were not offered any VIP access benefits.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great stay but Mac in room wasn’t updated and didn’t really work. No shampoo/conditioner in room. Powerful rain shower though.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Mixed , bit outdated
Overall the room that we were put in was bit outdated and tight. Open shower cubicle and a very noisy toilet in an old building. No shampoo or conditioner in bathroom
Stayed 2 nights in Mar 2023

10/10 Excellent

Lesli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Browns hotel
Great hotel and great location
Stayed 2 nights in Feb 2023

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay. Lovely hotel and very well positioned. Would highly recommend!!!
Stayed 4 nights in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this hotel however it was a bit loud between rooms, we could hear a lot of what was going around outside. Also, we did have to ask for the room upgrade.

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the central district of Lisbon. Walkable distance to almost everywhere(shopping, electric cars, subway,restorant and etc.)
Response from Front Office Team | Brown's Boutique Hotel on Dec 17, 2022
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value. I really liked the design of the hotel room. Highly recommend for solo travelers and couples.
Stayed 2 nights in Nov 2022
Response from Front Office Team | Brown's Boutique Hotel on Dec 17, 2022
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Rooms were very comfortable. Staff were extremely kind and helpful. Excellent location!
Stayed 1 night in Nov 2022
Response from Front Office Team | Brown's Boutique Hotel on Dec 17, 2022
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards

8/10 Good

Cintia

Traveled with partner
Liked: Cleanliness, staff & service
The hotel have a very friendly staff nice lobby to sitting in and have a drink, very central location easy to go around, only bad things was not mini fridge in the room and toilet and bathroom was small but good decorated.
Stayed 1 night in Nov 2022
Response from Front Office Team | Brown's Boutique Hotel on Nov 26, 2022
Dear guest, Thank you very much for staying with us and for your feedback! Constructive criticism is always appreciated in order for us to improve and we will do our best to do so.We hope to see you soon. With kind regards,

10/10 Excellent

Cinnamon, Minneapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Browns was fantastic. One of so few hotels over 20 years that had a lounge I looked forward to hanging out in. Our room was fantastic - so much storage. A desk and a table with chairs - things sometimes missing in hotels but that I love to have. A washing machine! We were lucky to be on the 4th floor with a wrap around balcony. The hotel is less than a block from the Baixa-Chiado subway station, super convenient and does not contribute to any additional noise. I can't wait to stay here again.
Stayed 2 nights in Nov 2022
Response from Front Office Team | Brown's Boutique Hotel on Nov 26, 2022
Dear guest, Thank you very much for staying with us and for your feedback! We hope to see you soon. With kind regards,