Dear Mr. Noel,We sincerely regret that your experience was not the best one. Thank you for mentioning the commitment we make when a customer is dissatisfied with a situation.We hope that in spite those issues, we will still have you once more for an improved stay.Kind regards,Marta SousaGuest relations manager

Dear Vanessa,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you. It will certainly be very helpful for our future Guests.We look forward to your next visit to our Hotel.Best Regards,Marta SousaGuest relations manager

Dear Alex,Thank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very surprised that your score is not positive. Usually our guests praise our staff, the service and location. Kind Regards,Marta SousaGuest relations manager

Dear Mr. Linda,We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review.Kind regards,Marta SousaGuest relations manager

Dear Guest,Thank you for your comment and opinion.Feedback from our guests is very important to us.We regret that the facts you mentioned had a negative impact on your experience with us. These were certainly one-off situations that should not be repeated. However, we assure you that we will check the aspects mentioned and do everything we can to improve them.We look forward to seeing you again for a more positive experience.Best regards,Marta SousaGuest relations manager

Dear Marsha, We're very pleased to hear that your stay went very well, and that's also due to the hard work we put in every day to provide the best standards for our customers. Thank you very much for giving us the maximum score. Best regards, Marta SousaGuest Relations Manager

Cher Monsieur Jean, Nous vous remercions pour votre commentaire, ainsi que pour la note maximale que vous nous avez attribuée.Nous nous réjouissons de vous accueillir à nouveau et nous ferons tout ce qui est en notre pouvoir pour que vous continuiez à bénéficier de la même expérience, selon les normes les plus élevées. Salutations distinguées.Marta SousaResponsable des relations avec les clients

Dear Mr. John,It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff.We will make sure that all of your comments are transmited to our team. They will be delighted.Thank you so much for leaving us your feedback. We look forward to welcoming you again!Kind regards,Marta SousaGuest relations manager

Dear Mr. Peter,We are happy to learn that you have had a positive stay with us.We will share your positive opinion about the hotel in general.Please be assured that your other comments and suggestions will be taken into consideration and that we will do our best to improve wherever we can. Usually the friendliness of our team is praised by our guests but we will share your comment with our Front Office Manager.Thank you so much for your review and we look forward to welcoming you again, hopefully soon.Kind regards

Dear Payal,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at the Real Palace.Kind regards,Marta SousaCustomer experience manager

Dear Emanuel,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your feedback is very special to us because it shows that our goal was accomplished.We will continue to do all of our efforts to improve our service every day.We hope you stay with us again soon.Kind Regards,Marta Sousa Customer experience manager

Dear Russel, It’s always important to know our Guests feedback to maintain and improve our service every day. Our Guests' satisfaction is our main concern. We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again!Kind regards,Marta Sousa Customer experience manager

Dear DanielaThank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very surprised that your opinion is so negative. Usually our guests praise our staff, the service and location. Kind Regards,Marta SousaCustomer experience manager

Dear JoseThank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very suprised that your opinion is so negative. Usually our guests praise our staff, the service and location. We have a high standard quality and we are looking forward to an opportunity to show you this. Kind Regards,Marta SousaCustomer experience manager

Dear Don,We are very happy to learn that you had such a good experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness.Your comment is very special to us because it shows that our goal was accomplished.We hope you stay with us again soon.Kind Regards,Marta SousaCustomer experience manager

Dear Camila,Thank you so much for your positive review.Only demanding Guests like you allow us to improve our service and continue to exceed expectations.We look forward to welcoming you again, hopefully soon.Kind regardsMarta SousaCustomer experience manager

Dear Evelyn,Thank you for your feedback concerning your stay in our hotel.Probably some problem occurred, but we ensure that the maintenance department was informed and the problem was solved quickly.Thank you so much for your review.Kind regards,Marta SousaCustomer experience manager

Dear Guest,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at the Real Palácio.Kind regards,Marta SousaCustomer experience manager

Dear Guests,Thank you for the feedback. Is important to know our Guests' opinion in order to maintain and improve our service every day.We are happy to learn that you enjoyed your stay with us.Kind regards,Marta SousaCustomer experience manager

Dear Miss Barbara, Thank you for your comment.It makes us happy that you enjoyed your Hotel Real Palácio stay.We are looking forward to welcoming you again.Best regards,

Dear Guest,We were surprised that you were not satisfied with the quality of our service, since the feedback we receive is usually extremely positive with many Guests praising the helpfulness of our team. We regret that your experience has been so different. We will pass your comment on to the department heads and we assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.Thank you for your review.Kind regards,

Dear Guest,We were surprised that you were not satisfied with the quality of our service, since the feedback we receive is usually extremely positive with many Guests praising the helpfulness of our team. We regret that your experience has been so different. We will pass your comment on to the department heads and we assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.Thank you for your review.Kind regards,

Dear Guest,It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff.We will make sure that all of your comments are transmited to our team. They will be delighted.Thank you so much for leaving us your feedback. We look forward to welcoming you again, hopefully soon, at the Real.Kind regards,

Dear Guest,Thank you for your comments.We are truly happy to learn that you enjoyed the quality of our food and our rooms. Our staff's availability and friendliness is a characteristic of all of our staff members, and we're very happy to know that you felt them.We look forward to your next visit to our hotel.King Regards,

Dear Guest,We sincerely regret that your experience was not the best one. Those are a set of observations that happen very occasionally. Usually the comments about our hotel are very positive, especially when it comes to the friendliness and helpfulness of our staff membersWe hope that in spite those issues, we will still have you once more for an improved stay.Kind regards,

Dear Guest,We sincerely regret that you do not feel satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality.We regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,

Dear Guest,Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.We are happy to know that you had a thoroughly enjoyable stay with us.We look forward to welcoming you again to our Hotel.Kind regards,

Dear Miss Nora, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Miss Helene,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at the Real PalácioKind regards,

Dear Guest,We regret that your experience was not the best one. Those are a set of observations that happen exceptionally, to which none Hotel can escape due to its operation and daily use.Usually the comments about our Hotel are very positive but we will take all of your comments into consideration and do our utmost to improve the aspects mentioned.We look forward to welcoming you again, hopefully soon, at Hotel real Palácio.Kind regards,

Dear Guest,We sincerely regret that you do not feel satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality.We regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,

Dear Mr. Dvid, Thank you for your comment.We are looking forward to welcoming you again.Best regards,

Dear Guest,We sincerely regret that you do not feel satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality.We regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,

Dear Mr. Ramon, Thank you for your comment.We are currently taking care of the internet issue.We hope to welcome you again so you can have a different experience.Best regards,

Dear Mr. Jeffrey,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Lisa, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service. It is always a pleasure to know that we are able to exceed our Guests' expectations. Thank you so much for your constructive comments and reviews.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Mr. Darren, Thank you for the score given to our Hotel.Best regards,

Dear M. Jade, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Pavlina,We were surprised that you were not satisfied with our Hotel since the feedback we receive is usually extremely positive. We will share your comment with the department heads and we assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.Thank you for your review.Kind regards,

Dear M. Andreas, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at Hotel Real Palácio.Best regards,

Dear Guest, It is really gratifying to know how enjoyable your stay was. We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Mr. Jaime, We sincerely regret that you do not feel satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,

Dear Mr. John, Thank you for the score given to our Hotel.It makes us happy to know you enjoyed your stay.We are looking forward to welcoming you back.Best regards,

Dear Guest,We sincerely regret that you are not satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive with many guests praising our team's helpfulness and service quality.We regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,

Dear M. Jan, Thank you for the score given to our Hotel.We are looking forward to welcoming you again, hopefully soon.Best regards,

Dear Patricia,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear M. Quang,It is really gratifying to know how enjoyable your stay was.Thank you so much for your comment and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Guest, Thank you very much for your comment and your kind words.We hope to welcome you back to our Hotel.Best regards,

Dear Dana,It is really gratifying to know how enjoyable your stay was and that you were pleased with the breakfast. Thank you so much for your review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Valerie,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,