Interior

Reviews of Pousada Palácio de Queluz – Historic Hotel

4 out of 5
Pousada Palácio de Queluz – Historic Hotel
Largo Palacio Nacional, Queluz, Sintra

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 239 reviews" "
Rating 8 - Good. 70 out of 239 reviews" "
Rating 6 - Okay. 24 out of 239 reviews" "
Rating 4 - Poor. 8 out of 239 reviews" "
Rating 2 - Terrible. 2 out of 239 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful and the guest room, lobby and breakfast room and food were excellent!
Stayed 3 nights in Apr 2024
Response from Pousada de Queluz on Apr 7, 2024
Dear Mr Douglas McdanielThank you for your review. We are very happy to verify that you enjoyed your stay in our Pousada. We hope to see you soon at our Pousada. Kindest regards,Pousada de Queluz Team

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and a lovely property. Very convenient for travel into Lisbon or to Sintra. We thoroughly enjoyed our stay and would highly recommend this property.
Stayed 5 nights in Mar 2024
Response from Pousada de Queluz on Mar 25, 2024
Dear Mrs Catherine, We would like to thank you for your visit and comments to our Pousada de Queluz. We are very pleased to see that we exceeded your expectations.We hope to welcome you soon for a new stay.Kindest regards, Pousada de Queluz Team

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lacking various amenities, like a pool, spa, restaurant, etc.
Stayed 1 night in Mar 2024
Response from Pousada de Queluz on Mar 13, 2024
Dear Mr./Mrs. Michael, We were delighted to hear that your recent stay at Pousada Palácio de Queluz was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your feedback.Our Pousada is located in a historic building that dates back to the 18th century. As such, we are unable to incorporate swimming pools or spas. We apologize for any inconvenience caused.Many thanks for choosing Pousada Palácio de Queluz for your holiday. We look forward to hosting you again soon at our Pousada.Kind regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and friendlty
Stayed 2 nights in Mar 2024
Response from Pousada de Queluz on Mar 13, 2024
Dear Mr. Manuel, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

ABIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service including front desk staff and kitchen/bar staff. Breakfast was fantastic with excellent customer service. Beautiful palace next door. We greatly enjoyed our stay.
Response from Pousada de Queluz on Feb 18, 2024
Dear Mr. Abin, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

leonor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so professional and helpful. It was always a pleasure to greet them, they were very knowledgeable of the transportation & sites.
Stayed 7 nights in Dec 2023
Response from Pousada de Queluz on Feb 4, 2024
Dear Mrs. Leonor, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting experience
I wanted to experience famous “Pousada”. Actually, it was interesting architecture, and it was just in front of the old palace.
Stayed 2 nights in Dec 2023
Response from Pousada de Queluz on Feb 3, 2024
Dear Atsushi,On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pousada de Queluz on Feb 4, 2024
Cara Srª CristinaFicámos encantados em saber que a sua estadia recente na Pousada Palácio de Queluz foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido a Pousada Palácio de Queluz para as suas férias. Esperamos voltar a acolhê-la em breve na nossa Pousada.Cordialmente, A Equipa da Pousada Palácio de Queluz

10/10 Excellent

Iordanka

Stayed 1 night in Dec 2023

10/10 Excellent

Tanya, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our first night in Portugal. Quiet, easy to walk around. Uber from LIS was less than $20, about 20 min drive. Everything at hotel was great.
Stayed 1 night in Nov 2023
Response from Pousada de Queluz on Dec 10, 2023
Dear Mrs. Tanya, On behalf of our entire team at Pousada Palácio de Queluz, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Queluz.Best regards, The Team at Pousada Palácio de Queluz

8/10 Good

Kjell Gunnar

Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just charming - no restaurant on site but don’t fret there are lovely restaurants in the vicinity. Breakfast is onsite and they provide a great spread. The area Surrounding the hotel makes this a five star
Stayed 1 night in Oct 2023
Response from Pousada de Queluz on Oct 18, 2023
Dear Mrs. Kim Mikkelsen,On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We are pleased to see that you enjoyed our breakfast offer and that it exceeded your expectations.We look forward to hosting you again soon at our Pousada!Warm regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Walquiria

Stayed 2 nights in Sep 2023
Response from Pousada de Queluz on Oct 12, 2023
Dear WalquiriaThank you for your kind review.Our guest opinion are very important to us and help us to improve everyday, to offer a excellent service.We hope to be able to welcome you again soon.Kindest regardsQueluz Pousada Team

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023
Response from Pousada de Queluz on Oct 2, 2023
Dear Mrs. Jennifer Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic historical palace! Rooms are spotless and the breakfast is amazing.
Stayed 1 night in Sep 2023
Response from Pousada de Queluz on Oct 1, 2023
Dear Mr. David Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.Very happy to know that our breakfast offer exceeded your expectationsIt was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Beverly

Liked: Property conditions & facilities
Loved having parking and staff was very nice.
Stayed 1 night in Sep 2023
Response from Pousada de Queluz on Oct 1, 2023
Dear Mrs. Beverly, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

JORGE

Stayed 1 night in Sep 2023
Response from Pousada de Queluz on Oct 1, 2023
Caro Sr. JorgeEm nome de toda a equipa da Pousada Palácio de Queluz, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve na Pousada Palácio de Queluz.Cordialmente, A Equipa da Pousada Palácio de Queluz

10/10 Excellent

Lene

Stayed 1 night in Sep 2023
Response from Pousada de Queluz on Oct 1, 2023
Geachte heer Lene,Namens het hele team van Pousada Palácio de Queluz willen we u bedanken voor uw vriendelijke feedback.Het is geweldig om te horen dat u een plezierig verblijf bij ons hebt gehad en dat we samen met u prachtige herinneringen hebben kunnen creëren.We hopen u snel weer in ons hotel te kunnen begroeten!Met vriendelijke groeten, het team van Pousada Palácio de Queluz

2/10 Terrible

dana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not worth 4 stars hotel
Stayed 1 night in Sep 2023
Response from Pousada de Queluz on Sep 16, 2023
Dear Mrs Dana TichaWe would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We appreciate that you chose Pousada Palácio de Queluz for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kindest regardsPousada de Queluz Team

10/10 Excellent

Serina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pousada de Queluz on Aug 23, 2023
Dear SerinaWe were delighted to hear that your recent stay at Pousada Palácio de Queluz was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Palácio de Queluz for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Pousada de Queluz Team

4/10 Poor

Naide

Stayed 7 nights in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleaning staff permanently on their cells
The bath and its floor were seldom cleaned during the 6 days we were there and no one could make up our room, after our return one evening ,only to find the room unserviced. EVERY time I tried to talk to any of the cleaning staff, I found them on their cell phones working ONLY with 1 hand!!
Stayed 6 nights in Jul 2023
Response from Pousada de Queluz on Aug 3, 2023
Dear Sir or MadamWe thank you in advance for your preference in our Pousada, as well as for your comments. Feedback from our customers helps us to improve our service and achieve excellence. Regarding your comments, we would like to have information on the date of stay, room number in order to help us understand what happened. For us, the issue of cleaning is a fundamental and important point in our work to which we dedicate the utmost attention and ensure that it is carried out carefully and daily. We have a 24-hour reception service, so you can always ask for help or clarification from our employees. We offer our apologies for any inconvenience caused and internally we will take measures about what happened.We hope to be able to receive you soon at our Pousada.Kindest regardsPousada de Queluz Team

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
A character property in a quiet location outside of Lisbon centre opposite the beautiful Palácio Nacional de Queluz. Sightseeing in Lisbon or Sintra is possible by train but the station is a 14 minute uphill walk away from the hotel (or 4.05 euros by taxi). A car would be preferable and there is plenty of parking. We had a good room with very comfortable beds, and a great breakfast with excellent service. There is a very limited choice of restaurants nearby, especially on a Sunday. We ended up at MacDonalds.
Stayed 7 nights in Jul 2023
Response from Pousada de Queluz on Jul 26, 2023
Dear Mrs. Margaret, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Francisco

Stayed 4 nights in Jul 2023
Response from Pousada de Queluz on Aug 3, 2023
Caro Sr. FranciscoUma vez mais agradecemos a vossa preferência na nossa Pousada de Queluz.Agradecemos a vossa avaliação que nos deixa plenos de orgulho.Na expetativa de uma nova visita, apresentamos os nossos melhores cumprimentos

10/10 Excellent

Jason, Cohutta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great historic hotel with a very friendly staff and delicious breakfast buffet! Rooms very nice and comfortable. Would highly recommend!
Stayed 2 nights in Jul 2023
Response from Pousada de Queluz on Jul 26, 2023
Dear Mr Jason Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Jun 2023
Response from The Team at Pousada Palácio de Queluz on Jun 15, 2023
Dear Mrs. Christina, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Gretell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel are wonderful. The best place around is the hotel itself
Stayed 2 nights in May 2023
Response from Pousada de Queluz on Jun 2, 2023
Dear Ms Gretell ScottOn behalf of the entire team at Pousada de Queluz, we would like to thank you for your positive feedback. The opinion of our guests is essential for us to continue to improve our service. We are glad to know that we met your expectations and that the service provided by our employees was to your liking.It was a real pleasure to have you as a Guest and we hope to welcome you back soon at Pousada de Queluz.Sincerely, The Pousada Queluz Team

10/10 Excellent

Shai

Stayed 1 night in May 2023
Response from Pousada de Queluz on May 19, 2023
Dear ShaiOn behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your feedback.We are delighted to hear the news that you had a pleasant stay with us and that we helped to create good memories.We hope to welcome you back to our Pousada soon!Yours sincerely,The Pousada Palácio de Queluz Team

10/10 Excellent

alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very, very clean! Thabks to Tatiana, our room was superb! The front desk clerks were also very helpful. Breakfast was outstanding!
Stayed 1 night in May 2023
Response from Pousada de Queluz on May 18, 2023
Dear AlexOn behalf of the entire team at Pousada de Queluz, we would like to thank you for your positive feedback. Your opinion is essential for us to continue to improve our service and anticipate the needs of our Guests. We are glad to know that we met your expectations.It was a real pleasure to have you as a Guest and we hope to welcome you back soon at Pousada de Queluz.Sincerely, The Pousada Queluz Team

10/10 Excellent

Lynda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite exceptional knowing some of the history, easy to imagine royalty living there so many years ago. We found some understaffing but nothing disturbing. The receptionist made us drinks at the bar because there was not a bartender at the time. I imagine that it is only hotel guests who would use the bar so this is understandable. The breakfast room beyond the bar is more than adequate and pleasant and the breakfast itself fulfilled anyone's morning requests. There is no dining room but there are several local restaurants, one in particular, the Retiro de Mina, that serves "excellent" food with wonderful staff. Lynda and Carol from Canada
Stayed 2 nights in Apr 2023
Response from Pousada de Queluz on May 5, 2023
Dear Mrs. Lynda, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.We are pleased to know that you really enjoyed our breakfast. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Randell

Stayed 2 nights in Apr 2023
Response from Pousada de Queluz on May 11, 2023
Dear Mr RandellOn behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your feedback.We are delighted to hear the news that you had a pleasant stay with us and that we helped to create good memories.We hope to welcome you back to our hotel soon!Yours sincerely,The Pousada Palácio de Queluz Team

10/10 Excellent

Arturo Luis

Stayed 1 night in Apr 2023
Response from Pousada de Queluz on Apr 20, 2023
Estimado Señor. Arturo LuisNos gustaría agradecerle su evaluación, es con gran satisfacción que comprobamos que su estadía cumplió con sus expectativas. Esperamos darle la bienvenida pronto y desearle una excelente estadía en Portugal.SaludosPousada de Queluz

8/10 Good

Andre

Stayed 1 night in Mar 2023
Response from Pousada de Queluz on Apr 11, 2023
Caro Sr. AndréEm nome de toda a equipa da Pousada Palácio de Queluz, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve na Pousada Palácio de Queluz.Cordialmente, A Equipa da Pousada Palácio de Queluz

10/10 Excellent

raizel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Pousada de Queluz on Mar 21, 2023
Dear RaizelThank you for your preference in our Pousada de Queluz.We are delighted to hear that your recent stay at Pousada Palácio de Queluz was very pleasant and much appreciated. On behalf of the team, we would like to thank you for your kind feedback.Thank you very much for choosing Pousada Palácio de Queluz for your stay. We hope to welcome you back soon at our Pousada.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Walking distance to restaurants
Stayed 1 night in Jan 2023
Response from Pousada de Queluz on Feb 4, 2023
Dear Mr Neil PondThank you for your preference in our Pousada de Queluz.We take this opportunity to thank you for taking the time to share your opinion.We were delighted to read your rave reviews about our location. It is with great pride that we always try to provide an excellent experience to our GuestsThank you for your stay and we hope to welcome you back soon at Pousada Palácio de Queluz.Sincerely,The Pousada Palácio de Queluz Team

4/10 Poor

Natalia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Free parking and good breakfast.
Response from Pousada de Queluz on Feb 4, 2023
Dear Mrs NataliaWe are delighted to hear that your recent stay at Pousada Palácio de Queluz was very pleasant and much appreciated. On behalf of the team, we would like to thank you for your kind feedback.Thank you very much for choosing Pousada Palácio de Queluz for your vacation. We hope to welcome you back to our hotel soon.

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property itself is a wow and coming to know of its history makes one very proud to be able to stay here. Staff are truly an asset to the place, Ruth and Team make you feel just as royal as the Palace. We will be returning :) thank you for an amazing experience
Response from The Team at Pousada Palácio de Queluz on Jan 12, 2023
Dear Mrs. Desiree,On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Heidemarie

Liked: Cleanliness, amenities, property conditions & facilities
The facility was lovely, but the best part was the kindness, helpfulness, and professionalism of the staff, at the front desk and in the breakfast room. They were all simply wonderful.
Response from The Team at Pousada Palácio de Queluz on Jan 12, 2023
Dear Mrs. Heidemarie, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surrounding area. Friendly staff
Response from Pousada de Queluz on Jan 3, 2023
Dear Mr EricThank you for your preference in our Pousada de Queluz.We are pleased to verify that you enjoy your stay with us.We all whish you a very happy new year and we hope to see you again soon .Kindest regards

10/10 Excellent

Janice, Fleetwood

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful place excellent value
Stayed 1 night in Nov 2022
Response from Pousada de Queluz on Nov 17, 2022
Dear Mrs Janice We take this opportunity to thank you for taking the time to share your opinion. We were delighted to read your laudatory comments about our Pousada. It is with great pride that we always try to provide a memorable experience for our guests. We appreciate your stay and we hope to welcome you again soon at Pousada de Queluz and that this will be your preferred place when you return. Cordially, The Team at Pousada de Queluz

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Shelf
The service is impeccable! The staff goes above and beyond to ensure your comfort and convenience. I will stay here many more times. You are treated like royalty.
Stayed 1 night in Oct 2022
Response from Pousada de Queluz on Oct 6, 2022
Dear Mrs ElisabethWe take this opportunity to thank you for taking the time to share your opinion. We were delighted to read your laudatory comments about our Pousada and services. It is with great pride that we always try to provide a memorable experience for our guests. We appreciate your stay and we hope to welcome you again soon at Pousada de Queluz and that this will be your preferred place when you return. Cordially, The Team at Pousada de Queluz

10/10 Excellent

Sandro

Liked: Staff & service, amenities, property conditions & facilities
Great location..clean..nice staff
Stayed 1 night in Sep 2022
Response from The Team at Pousada Palácio de Queluz on Sep 22, 2022
Dear Mr. Sandro, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Palácio de Queluz

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room decor, stuff was very friendly and helpful.
Stayed 2 nights in Sep 2022
Response from Pousada de Queluz on Sep 17, 2022
Dear MariaThank you for your preference in our Pousada de Queluz.On behalf of the entire team at Pousada Palácio de Queluz, we would like to thank you for your feedback.We are delighted to hear that you had a pleasant stay with us and that we helped create good memories.We hope to welcome you back to our hotel soon!Yours sincerely,The team at Pousada Palácio de Queluz

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the palace and the garden.
Stayed 1 night in May 2022
Response from The Team at Pousada Palácio de Queluz on Jun 14, 2022
Dear Mr./Mrs. Jun, On behalf of our entire team at Pousada Palácio de Queluz, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Palácio de Queluz. Best regards, The Team at Pousada Palácio de Queluz

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are excellent.
Stayed 3 nights in Jan 2020
Response from Teixeira on Jan 19, 2020
Dear Guest, Thank you for your recente visit and kind feedback. It has been a pleasure to be at your service and hope to welcome you again someday. Kind Regards Arminda Teixeira

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Teixeira on Jan 9, 2020
Obrigada

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not as advertised !! This was our 7th pousada in our 3 week trip around Portugal. So when I thought that we would be staying in the palace; we had done so at all the other Pousadas. This one felt like a Holiday Inn. Palace across the street and you have to pay to see it
Stayed 3 nights in Nov 2019
Response from Teixeira on Dec 8, 2019
Dear Guest, Thank you for sharing your feedback concerning your last stay at Pousada Queluz Palace Hotel. We are deeply sorry we could not met your expectations . We already try to get free entrances at the Palace for our guests, but unfortunstelly is not possible. We thank you for your precious cooperation. Best Regards Arminda Teixeira Pousadas Portugal

10/10 Excellent

Henrike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic excursion
Room was very spacious and comfortable, The breakfast was amazing. All the delicious looking items right in the morning. The hotel lays opposite the National Palace, very comfortable to walk over and tour the gardens and palace grounds. Not far from Palace de Pena in Sintra and the price was so reasonable.Service and employees were impeccable, def will come back.
Stayed 2 nights in Oct 2019
Response from Teixeira on Dec 8, 2019
Dear Henrike, Thank you so much for your visit and so kind evaluation. We are very happy by learning you hade a pleaseant stay with us and you could visit the Palace and the nice gardens. We looking forward for your next visit! Best Regards Arminda Teixeira

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019