Superior Twin Room | Minibar, desk, blackout drapes, soundproofing

Reviews of SANA Rex Hotel

3 out of 5
SANA Rex Hotel
Rua Castilho, 169, Lisbon

Reviews

8.0

Very Good

Rating 10 - Excellent. 118 out of 459 reviews" "
Rating 8 - Good. 221 out of 459 reviews" "
Rating 6 - Okay. 88 out of 459 reviews" "
Rating 4 - Poor. 26 out of 459 reviews" "
Rating 2 - Terrible. 6 out of 459 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice old hotel!
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Victor We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

JOSE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is OK, staff very helpful and professional. The room too small close to unconformable. Good breakfast, nice atmosphere at lobby and breakfast area. Again.. the only complein is the size of the room, and while clean, towels were old bht.

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Dan

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tiny Rooms, smallest bathroom (barely any space to stand) - aircon didn't work properly. Will not be back!
Stayed 4 nights in Sep 2023
Response from GM on Oct 26, 2023
Dear Dan We would like to thank you for choosing SANA Rex Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,

10/10 Excellent

Mark, Bear

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property that was convenient to other areas of Lisbon. Great staff and breakfast!
Stayed 3 nights in Sep 2023
Response from GM on Oct 2, 2023
Dear Mark We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean
Stayed 3 nights in Sep 2023
Response from GM on Oct 2, 2023
Dear Glenda, We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Iveta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Service was good. Room was tiny, we had to squeeze through between peaces of furniture.
Stayed 3 nights in Sep 2023
Response from GM on Sep 16, 2023
Dear Guest,We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from GM on Sep 16, 2023
Dear Guest We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Lester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Convenient for our needs. Breakfast was plentiful and plenty of variety.
Stayed 3 nights in Jul 2023
Response from GM on Jul 29, 2023
Cher LesterNous vous remercions d'avoir choisi SANA Rex Hotel pour votre séjour. Nous étions très heureux que vous ayez apprécié notre hôtel et notre service et cela a été une expérience formidable avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur. Sincères amitiés,

10/10 Excellent

Antoine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on Jun 22, 2023
Dear Sandor We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Sandor

Liked: Cleanliness, staff & service, property conditions & facilities
The view was outstanding the room clean and comfortable
Stayed 3 nights in Jun 2023
Response from GM on Jun 22, 2023
Dear Sandor We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Stanislav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, nice location, reasonable minibar, good breakfast.
Stayed 3 nights in May 2023
Response from GM on May 9, 2023
Dear Stanislav, We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

6/10 Okay

Rosemarie, Calgary

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location.Quiet (room at back). Nice bar in lobby. Rooms very small and bed very, very hard. Very good housekeeping team. Great breakfast but very short staffed. Team who worked breakfast were terrific and tried their best. Front desk staff helpful. I would stay again if the beds were better!
Response from GM on Jan 6, 2023
Dear Rosemarie We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Wes

Stayed 1 night in Nov 2022
Response from GM on Jan 2, 2023
Estimado Hóspede,Nos gustaría agradecerle por elegir SANA Rex Hotel para su estadía. Estamos muy contentos de que hayas disfrutado de nuestro hotel y servicio, y tenido una gran experiencia con nosotros. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Saludos cordiales,

10/10 Excellent

Sam

Stayed 3 nights in Nov 2022
Response from GM on May 12, 2023
Dear Stanislav We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay in Lisbon
Room is not spatious. There is only one elevator for the whole hotel, so there can be problem esp. in the morning when everybody wants to use it. Breakfast is very rich with a lot of food, so everyone can really have good breakfast. Location is excellent.
Stayed 5 nights in May 2022
Response from GM on Aug 2, 2022
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were thrilled with the hotels proximity to the park & the other places we wanted to visit. The staff were very friendly & helpful
Stayed 1 night in Apr 2022
Response from GM on May 17, 2022
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

michael edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from GM on May 17, 2022
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

María Elba

Stayed 6 nights in Mar 2022

8/10 Good

Kimberly

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was good, but having the balcony with a view of the park made it fantastic!
Stayed 3 nights in Dec 2021
Response from GM on Jan 11, 2022
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. We would like to thank you for sharing your comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

8/10 Good

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable but rooms are small
Everyone was very gracious and friendly. The lobby bar looked nice. Location is convenient. Only complaint…was the pillar in the middle of my room it was approximately 2x3 and as the room was not large to start with it was quite inconvenient to move around. I was only there one night and didn’t spend much time in the room so for the price it was fine.
Stayed 1 night in Oct 2021
Response from GM on Nov 3, 2021
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Room was small.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from Anonymous on Feb 7, 2020
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention your comments about your stay in the hotel. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access by car. Great view from Terrance patio rooms.
Stayed 3 nights in Nov 2019
Response from Anonymous on Nov 7, 2019
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention your comments about your stay in the hotel. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, comfortable and very well located
Booked at this hotel last minute and was pleasantly surprised. It's location is very convenient and it was cozy and so quiet. I slept so good I dreaded having to get up next morning!
Stayed 1 night in Oct 2019
Response from Juan on Oct 30, 2019
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention your comments about your stay in the hotel. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Anonimo on Sep 24, 2019
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention that you filled out the Guest Comment questionnaire. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

Grace, Toronto, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel walking distance to the centre of Lisbon and surrounding areas
Stayed 2 nights in Sep 2019
Response from Grace on Sep 24, 2019
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention that you filled out the Guest Comment questionnaire. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Michael on Sep 19, 2019
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention that you filled out the Guest Comment questionnaire. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

Paulette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised upon arrival. Would definitely recommend this hotel for anyone staying in Lisbon. Good service, wonderful breakfast!
Stayed 1 night in Aug 2019
Response from Paulete on Sep 11, 2019
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention that you filled out the Guest Comment questionnaire. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Charles on Sep 11, 2019
Dear Sirs, Thank you very much for preferring the SANA Rex Hotel. We sincerely hope that you enjoyed your stay with us. It has come to my attention that you filled out the Guest Comment questionnaire. We would like to thank you for sharing your suggestions and comments with us. Your valuable feedback will no doubt help SANA Rex Hotel to improve its quality of service and achieve complete guest satisfaction. We look forward to welcoming you again at the SANA Rex Hotel and please feel free to contact us if you have any further question or if you need any kind of additional information. Thank you. Best regards.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were all very helpful. Breakfast was good. Overall facility was cramped and had an odor that was not refreshing.
Stayed 1 night in Jun 2019
Response from GM on May 12, 2023
Dear Guest, We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from GM on May 12, 2023
Dear Guest We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2019
Response from GM on May 12, 2023
Dear Guest We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

clive, London

Traveled with family
Liked: Cleanliness
Good value for money, next to the main park, a short walk (5 minute) to the street markets (but longer to the river: a 30 minute walk). Breakfast very good. Most staff very helpful and pleasant but a couple have had personality bypasses and hadn't redone the PR course! Despite what other reviews said the lift was fine.
Stayed 3 nights in May 2019
Response from GM on May 12, 2023
Dear Clive We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

6/10 Okay

ULF

Liked: Room comfort
Standard hotel
Standard hotel. A bit oldfashioned but a rich and excellent breakfast.
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from GM on May 12, 2023
Dear GuestWe would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable hotel, helpful staff.
Good comfortable hotel. Excellent breakfast buffet, but the choices for snack meals in the bar in the evening were limited. Room was clean and comfortable, but there were no tea and coffee making facilities in the room or the common area, only via the bar or room service. This would be a welcome addition. Staff very helpful and all with a good level of spoken English.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 8 nights in April 2019. It was constructed when the hallways were still very narrow, but everything is modern and updated. The staff was excellent, and there is a great breakfast every morning that includes everything you could want. I will definitely be back. The location is very central. It is quite and safe.
Stayed 8 nights in Apr 2019
Response from GM on May 12, 2023
Dear Guest We would like to thank you for choosing SANA Rex Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Rooms and especially bathroom are very small. Quality more like a 2 star hotel. Area good and next to the Ritz and Intercontinental but a little away from the center.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Good location, lower quality than other Sana’a but overall ok for an overnight stay or 2 days while in transit
Stayed 1 night in Dec 2018

10/10 Excellent

Mohammad

Awesome
Stayed 2 nights in Nov 2018

6/10 Okay

Jeff, Grand Junction, CO

Liked: Staff & service
Incredibly small bathroom and the room was so narrow we had to go sideways between the end of the bed and the wall. Otherwise it was very clean and in good shape.
Stayed 3 nights in Oct 2018

8/10 Good

Ron, Jupiter FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location next to a park. Quiet. Metro within easy walking distance. Nice, functional rooms with excellent temperature controls and television. Breakfast fantastic.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Reasonable priced and location
Standard 3 star hotel as nothing fancy but location is good. Staff could be more helpful and smile. Had the twice room and it was a good size and clean.
Stayed 3 nights in Sep 2018

8/10 Good

Ger, Canada

Liked: Property conditions & facilities
Good for a 3 star. Breakfast so-so Location is good with a very nice public park alongside
Stayed 6 nights in Sep 2018

8/10 Good

Hutchy, Halifax, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sana Rex Hotel & Lisbon
The hotel is fairly close to the city centre, and to a nearby Metro underground station, making getting about very convenient. Overall the city has many great things to see, but it does suffer from lack of signs to things, so you need a map of the city, before you do anything. It was a pleasure visiting Lisbon.
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Extremely clean hotel!
Stayed 5 nights in Aug 2018