Ratings based on 380 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from london

Great location for tourism extremely comfy bed.

Posted Dec 5, 2016
Great comfy matress and top class bedding. Super friendly and attentive helpful staff in every area. Good long breakfast with a good view - gluten free options. Small hotel & small room-but so close to the main buzz you don't need to be there much. Other 5* were too far up the hills for me.
Comment from Hotel Management
Dec 5, 2016 by Conceição, Hotel Management
Dear Madame/Miss, Thank you for your kind reniew and for chosen Altis Avenida Hotel. We are so pleased to know you enjoyed your stay at Lisbon concerning the confort of your bed and room, the location of the hotel at the "Heart of Lisbon", the buffet breakfast served at our panoramic restaurant Rossio and also the friendliness and attention of our Hotel's Team. If your travel again to Portugal and Lisbon, we will be so pleased to welcome you back at Altis Avenida Hotel. Kindest regards, Artur Conceição Guest Experience Manager
5 out of 5
by A verified traveler from US

Excellent service

Posted Nov 18, 2016
Location: Convenient location for exploring the historic neighborhoods of Lisbon.
This hotel is centrally located in Lisbon's older, historic neighborhoods. The rooms are very comfortable and well-appointed. The best thing about the hotel, was the service. We received a phone call two days before our arrival, letting us know that the staff had inadvertently overbooked for one of the nights of our planned stay. Not only did the manager acknowledge their mistake, but they made arrangements for us to stay at a sister hotel for one night, paying for taxi transfers there and back. The sister hotel was an amazing 5-star resort (Altis Belem Hotel & Spa), overlooking the Tagus River. We stayed in a beautiful room, and because our stay at the Altis Avenida had been pre-paid, we were not asked to pay anything additional. We felt like we had received very special care, despite what could have been an inconvenience.
Comment from Hotel Management
Nov 20, 2016 by Conceição, Hotel Management
Dear Madame, Thank you so much for your kind review and preference to Altis Avenida Hotel. How great to know you enjoyed your both stays at Altis Avenida Hotel and Altis Belém Hotel. We are so pleased to know we were able to assist and inform you properly during your stay at Lisbon. We already passed your kind comment to Mrs. Maria Mendes, our Front Office Manager and she is so glad to know that. As you say Madame, hotel's overbookings are common nowadays although the main goal of the hotel is to achieve and exceed the Guests expectations without the inconveniences may be caused by the overbooking situation. If you travel again to Portugal and Lisbon, we will be so pleased to welcome back at Altis Avenida Hotel. Kindest regards, Artur Conceição Guest Experience Manager
5 out of 5
by A verified traveler

A lovely, stylish hotel

Posted Nov 13, 2016
Pros: Location, restaurant and the staff, who were excellent.
Cons: The room was a little bit dark and would have benifitted from some more mirrors.
Location: It's central for everything.
This is a lovely hotel, right in the centre of the city, with a great restaurant and excellent staff.
Comment from Hotel Management
Nov 13, 2016 by Conceição, Hotel Management
Dear Guest, Thank you for your Excellent review and for chosen Altis Avenida Hotel during your stay at Lisbon. How nice to know you enjoyed the location of the hotel at the "Heart of Lisbon", our panoramic restaurant, Rossio and our Team which works everyday to exceed your Guests expectations. Concerning your room's evaluation, we took good note about it and we already passed to our General Management. If you travel again to Portugal and Lisbon, we will be so pleased to welcome you again at Altis Avenida Hotel. Kindest regards, Artur Conceição Guest Experience Manager
5 out of 5
by A verified traveler

Found this great hotel for our overnight in Lisbon

Posted Oct 16, 2016
A friend who used to live in Lisbon recommended this hotel for my wife and I as we were passing thru Lisbon. Very helpful, friendly staff and a great location made it a great choice. The restaurant / bar on the roof is very nice especially late. The very central location makes it an easy walk to a range of different, interesting areas of the city
Comment from Hotel Management
Oct 16, 2016 by Conceição, Hotel Management
Dear Sir, Thank you for your Excellent review and for chosen Altis Avenida Hotel during your stay at Lisbon. We are so delighted to know you enjoyed the location of the hotel at the "Heart of Lisbon", our Rossio panoramic restaurant,, bar and terrace and also our Team which works every day to exceed your Guests expectations. If you decide to return to Portugal or Lisbon, we will be so pleased to welcome you again with several smiles. Kindest regards, Artur Conceição Guest Experience Manager
4 out of 5
by A verified traveler from reims

Hotel très bien situé dans le centre et très calme

Posted Oct 7, 2016
Pros: Son confort et son personnel hyperattentionne et gentil
Cons: Ras
Location: Quartier agréable, dans le centre, proche commerces,restaurants,station de taxis,escaladors
Séjour très agréable, belle ville, lisboetes très accueillants et particulièrement gentils et prevenants
Comment from Hotel Management
Oct 16, 2016 by Conceição, Hotel Management
Cher Monsieur | Chère Madame, Merci beaucoup d'avoir pris votre temps d'écrire sur votre expérience chez nous. C’est un plaisir savoir que vous avez passé de bons moments à Lisbonne ! Merci pour vos compliments sur la proprieté et le confort de nos chambres ainsi que sur l’amabilité de notre personnel. Nous attendons avec impatience votre prochaine visite à Lisbonne. Bien cordialement, Artur Conceição Guest Experience Manager
4 out of 5
by A verified traveler from Avignon

Ravis

Posted Oct 5, 2016
Tres bon accueil Personnel à l'écoute chambres propres très bien situé
Comment from Hotel Management
Oct 11, 2016 by Conceição, Hotel Management
Cher Monsieur | Chère Madame, Merci beaucoup pour vos excellents commentaires! Nous sommes ravis de savoir que vous avez apprécié votre expérience chez nous et que vous avez trouvé le personnel aimable et aussi les notre chambres. Nous attendons avec impatience votre prochaine visite à Lisbonne. Bien cordialement, Artur Conceição Guest Experience Manager
5 out of 5
by A verified traveler from London

Fantasticly friendly hotel in middle of city

Posted Sep 27, 2016
Pros: The location, the friendliness of the staff, the restaurant, the buffet breakfast. Comfy rooms and excellent wifi
Cons: Lighting in the rooms was a bit dark
Location: Amazing location right in the heart of the city and close to shops, tour buses and all local attractions
Just returned from an amazing trip to Lisbon where we stayed at the Altis Avenida which certainly lives up to its five star rating. The location of the hotel is fantastic. It is right in the centre of Lisbon and close to the tour buses, shops and many sights of the city. The rooms are all very comfortable, albeit a little dark, with his and hers matching bathrobes. The hotel facilities certainly live up to their five star rating. The breakfast was delicious with a great choice and there was no extra charge for cappuccinos or special drinks. There was excellent, quick free wifi everywhere in the hotel The staff were amazing. They were extremely friendly and nothing was too much trouble for them. They made us feel special and valued. We ate at the hotel restaurant one night Rossio which had amazing views over the city. The food was incredible as was the service. We have stayed in many hotels but cannot rate this one highly enough
Comment from Hotel Management
Sep 30, 2016 by Conceição, Hotel Management
Dear Ms. Andrea Solomon, Thanks a lot for your great review! It is always a pleasure to read that we were able to meet our guests expectations, as we believe that will provide memorable moments of your stay with us and in Lisbon. We hope to welcome you again very soon to take more photos of Lisbon! Kindest regards, Artur Conceição Guest Experience Manager guestserviceavenida@altishotels.com | +351 932 007 523 | +351 210 440 000 | www.altishotels.com | facebook.com/Altishotels | Instagram @altishotels
5 out of 5
by A verified traveler from Chicago, IL

Elegant Accommodations in the Perfect Location

Posted Sep 17, 2016
Pros: See above.
Cons: Our experience there was perfect
Location: Centrally located to everything in Lisbon - near restaurants, shopping and Metro.
Perfectly positioned between Rossio and Restaudadores Squares. Smartly decorated rooms (we had a superior double) with beautiful bathrooms, comfortable beds and soft, superior linens. Lovely balcony overlooking Restaudadores. Rooftop bar and restaurant affords beautiful views of the city. Breakfast was plentiful, flavorful, and with excellent, attentive service. Staff very helpful and friendly. Nothing not to love about this hotel. A definite "10+++ "
Comment from Hotel Management
Sep 30, 2016 by Conceição, Hotel Management
Dear Sir | Madame, Thank you for having taken the time to post such a lovely and detailed review regarding your recent stay with us. How nice to hear that you had a great time in Lisbon and at the Altis Avenida Hotel! Thank you for praising the cleanliness and comfort of our rooms as well as pointing out the friendliness of our staff that works every day for our guests satisfaction It was a pleasure to have you as our guest! Hope to see you soon. Warmest regards, Artur Conceição Guest Experience Manager guestserviceavenida@altishotels.com | +351 932 007 523 | +351 210 440 000 | www.altishotels.com | facebook.com/Altishotels | Instagram @altishotels
4 out of 5
by A verified traveler from london

Great location

Posted Sep 12, 2016
Pros: location, Breakfast & staff
Cons: More drawers as neither the desk or the bedside tables had any drawers.
Location: Rossio Square- 30 sec Praça do Comércio- 1 min São Jorge Castle - 5/10min
Hotel is in the centre of Lisbon and walking distance to all tourist attractions. 30 sec walk to Rossio Square, and 1 min walk to Praça do Comércio & shopping, couldn't have asked for better location . São Jorge Castle is also a short walk away . Cascais beach is 30min drive ( taxi ) or train journey Breakfast is great and staff are really friendly and helpful . This isnt a 5 start hotel as room furniture and reception need upgrading, however it didn't really bother us as everything else was pretty good.
Comment from Hotel Management
Sep 30, 2016 by Conceição, Hotel Management
Dear Sir | Madame, Thank you very much for taking the time to write about your experience in our hotel. We are pleased that you enjoyed your overall experience with us and that you found the staff really friendly. Concernig your Room's furniture and Reception comment, we are so pleased to inform that we take the best attention to your valuable opinion. We look forward for your next visit to Lisbon. Kindest regards, Artur Conceição Guest Experience Manager guestserviceavenida@altishotels.com | +351 912 007 523 | +351 210 440 000 | www.altishotels.com | facebook.com/Altishotels | Instagram @altishotels
5 out of 5
by A verified traveler from Bethesda, Maryland

Excellent hotel in the city center

Posted Sep 10, 2016
Look no further! We stayed in this hotel for 5 nights. This hotel is the place to stay when visiting Lisbon. Located a few steps from the Rossio train station makes it very convenient for day trips to Sintra and nearby cities. It is also near two metro stops, Restauradores and Rossio. The breakfast buffet is delicious, they serve a variety of meat, fruits, pastries and also an omelette station. Arthur, the host was excellent and can speak different languages. Theresa who is one of the servers, provided outstanding service and always made sure our coffee cups were full. The front desk staff are always willing to help and provided great tips in navigating Lisbon. We will definitely recommend and stay again in this hotel.
Comment from Hotel Management
Sep 30, 2016 by Ferraz, Hotel Management
Dear Mrs. Gemma Ponce Arcilla, Thank you for having taken the time to post such a lovely and detailed review regarding your recent stay with us. It is always a pleasure to read that we were able to exceed your guests expectations, as we believe that will provide memorable moments of your stay with us and in Lisbon. We already passed on your kind comments to Teresa Santos from the Rossio restaurant team, the all Front Desk Team and to Artur Conceição, our Guest Experience Manager. All of them are thrilled to know were able to assisted you during your stay at Lisbon. We hope to welcome you again very soon. Kindest regards, Isabel Ferraz General Manager guestserviceavenida@altishotels.com | +351 912 007 523 | +351 210 440 000 | www.altishotels.com | facebook.com/Altishotels | Instagram @altishotels