Ratings based on 621 Verified Reviews

4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel. Central.

Posted Sep 29, 2016
We booked a superior room and were upgraded to a junior suite that was quite comfortable and spacious. Not sure is the double rooms are or not. The hotel is old but the rugs, furniture, and decoration are all updated and in very good condition. Great breakfast and good service.
Comment from Hotel Management
Sep 30, 2016 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for staying at the Avenida Palace and for taking the time to post your kind words about our hotel and services. It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation. We are very pleased when such efforts are recognized. I hope to have the honor of welcoming you back at the Avenida Palace, in a not too distant future. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great location

Posted Sep 25, 2016
The staff was very friendly and knowledgeable The room was nice
Comment from Hotel Management
Sep 30, 2016 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for taking the time to write your review about your experience at the Avenida Palace. It will be a pleasure to share your comments with our team and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Reading

Excellent city location

Posted Sep 20, 2016
Pros: Amazing decor, very clean, helpful and knowledgeable staff
Cons: Maybe tea and coffee making facility in the room, but good mini bar and complimentary water.
Location: Central, walking distance to excellent selection of bars and restaurants. Virtually next door to station so brilliant for our day trip to Sintra.
Close to station, restaurants and bars. Within walking distance of the river front. Staff excellent-professional and very helpful. Really enjoyed the breakfast buffet, would highly recommend this hotel for a Lisbon city break.
Comment from Hotel Management
Sep 23, 2016 by PedroMCosta, Hotel Management
Dear Guest, Thank you for posting your wonderful review and for recommending us "for a Lisbon city break". I am thrilled to know how much you enjoyed our buffet breakfast and am grateful for all the positive remarks about our hotel and services. Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the entire team. I sincerely hope that you will visit us again and look forward to welcoming you back. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Bainbridge Island WA

Elegant and Old World Charm

Posted Sep 15, 2016
Location: The location was ideal, close to the funicular, the hop on hop off bus and so many other wonderful sights. Couldn't ask for a better location.
Absolutely loved this place. Sitting in the bar sipping a glass of wine in the evening was delightful. And the piano music some evenings was magical. Room was spacious, though the bathrooms were tiny, but that did not diminish our total enjoyment of this hotel that was opened in 1892!
Comment from Hotel Management
Sep 16, 2016 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I am delighted to know that you loved our hotel and its location. Thank you also for your kind words about our music recitals and about our bar. Please do come and visit us again soon. My best regards, Pedro Miguel Costa
5 out of 5
Recommended
for Couples
by A verified traveler from Honolulu, HI

Best staffed hotel I have ever stayed at

Posted Sep 12, 2016
Pros: Beautiful, classy,
Cons: Nothing
Location: Right in the middle of pretty much everything a tourist would want to see, plus it actually adjoins the Rossio train station.
Great location, great room, but it was the staff that made this hotel so special.
Comment from Hotel Management
Dec 12, 2016 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for staying at the Avenida Palace and for the excellent rating. I really loved reading your review. As our team constantly strives to achieve a high level of quality, I was thrilled with your kind words about our staff and will share it with the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, CA

Old World Charm

Posted Sep 10, 2016
Pros: Style, comfortable bed, working aircon, location.
Cons: Breakfast could be improved. Selection could be more varied.
Location: A short walk from the main shopping district, wine bars and nightlife of Barrio Alto and next door to the train station.
We had a delightful stay at the Hotel Avenida Palace, perfectly located adjacent to the train station, and just steps away from both the Chiado district and Barrio Alto. We had hoped to book a junior suite because it seems that the rooms can be on the smallish side, but none were available at the time of booking or as we monitored the hotels' availability leading up to our stay. However, I had sent an email to the hotel that if a junior suite became available we would like to change our reservations (and rate) to a junior suite. Not only did we receive a polite acknowledgment but when we checked in, we were told that while the hotel did not have a junior suite, we were being upgraded to the Presidential Suite at no charge. The suite was luxurious to say the least. Our home has double-height ceiling largely throughout and we probably could have stacked two of our floors into the vast vertical expanse of what framed at least 30+ foot windows. The antiques were authentic, the bed firm but comfortable and the aircon worked without a hitch during an extraordinarily hot spell in Lisbon. The public spaces are grand fin-de-ciecle salons, truly palatial, and while they may not be to everyone's liking, it is a hallmark of this landmark hotel. Staff were polite, although a little formal. This is about as elegant an experience as one can have in Lisbon, and the "Palace" lived up to its name in every way.
Comment from Hotel Management
Dec 14, 2016 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your rewarding comments about your experience at the Avenida Palace. It was such a pleasure to read these wonderful lines and to know that your stay with us was delightful. Personalized service is very important to us and the service you received is a wonderful example of the team's commitment. I will pass on your comments to the entire team. I look forward to welcoming you again to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from London, SE18

Wonderful, traditional hotel

Posted Sep 7, 2016
Pros: Sumptuous food a decor, quiet room, helpful staff.
Cons: A swimming pool on the roof!!
Location: In the centre of historic Lisbon within walking distance of all major attractions and next to Rossio Station.
We booked an eight day stay at the Avenida Palace for our visit to Lisbon and of all the hotels we have stayed in around Europe, this was the best! Apart from the obvious (comfort, cleanliness etc..) it provided the most sumptuous buffet breakfast with a range of food on offer that was a delight - from champagne to smoked salmon, bacon and eggs to wonderful cheeses, we looked forward to eating here each morning. Although it is adjacent to Rossio Station, we were unable to hear the noise of any trains from our room, which appeared to be close to the station building. If you are looking for a grand fin de siecle hotel in Lisbon, look no further.
Comment from Hotel Management
Sep 9, 2016 by PedroMCosta, Hotel Management
Dear Guest, I am delighted that you chose to stay at the Avenida Palace and, on behalf of the entire team, I would like to say "Thank You" for your wonderful feedback. We constantly strive to achieve a high level of quality and we are thrilled that our services were up to your expectations. I do hope that the Avenida Palace will welcome you back in a future stay. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great location! Convenient to old town and metro

Posted Sep 1, 2016
Classic old hotel in great location Beautiful property. Free parking was a big plus for me. Getting back to airport is very easy with gas station convenient for car rental fill up.
Comment from Hotel Management
Sep 9, 2016 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for the excellent rating and for writing your kind review. It was a pleasure to know that you appreciated our hotel and its location. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Wirral

Great hotel.

Posted Aug 6, 2016
Pros: Décor.
Cons: Nothing.
The staff were excellent. Nothing was too much trouble.
Comment from Hotel Management
Aug 11, 2016 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write your review. I was delighted to read your kind comments about our staff. It will be a pleasure to share your comments with our team and I look forward to welcoming you on return visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

A fabulous hotel in the heart of Lisbon

Posted Aug 1, 2016
Great staff and services. Great location. Great breakfast. Great experience of the old fashion of hotels. Everything is just great.
Comment from Hotel Management
Aug 11, 2016 by PedroMCosta, Hotel Management
Dear Guest, I am delighted to read your kind comments on your visit to the Avenida Palace and to know how highly you valued your experience with us. I will share your comments with the team involved. I look forward to welcoming you again, on your next visit to Lisbon. Yours sincerely, Pedro Miguel Costa