Ratings based on 1,165 Verified Reviews

4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Canada

A grand old hotel in the heart of Lisbon

Posted Apr 19, 2017
Pros: Excellent value for money. Great service. Staff go out of their way to be helpful. Lots of small complementary extras included.
Cons: Can't think of a thing.
Location: Off Rossio Square, liveliest in downtown Lisbon. Eating, shopping, site seeing.
This hotel offers charm, luxury, excellent service and a great location. Somewhat pricier than some of the other hotels in the area, but well worth the extra expense. Breakfast excellent. We were upgraded to a junior suite so were perhaps a bit spoiled, but the hotel is very well kept up so I imagine all the rooms are pretty good.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel conveniently located to most sights.

Posted Apr 19, 2017
Pros: Loved that the hotel was so well situated and that they retained many of the architectural details of the former palace.
Cons: An extra arm chair and small table in the room other than the desk would have been nice so that my roommate and I could enjoy a snack together.
Location: Hotel is conveniently situated within walking distance to public transportation, the airport shuttle, and Rosso Station, river, and many tourist sites
We stayed for 5 nights in early to mid April at the Avenida Palace. Except for one of the maids walking in without knocking despite having a do not disturb sign out, I thoroughly enjoyed my stay at this former palace. Service was excellent, especially the dining staff who were very efficient and kept the buffet constantly filled. Breakfast buffet was excellent with great selections of hot and cold breakfast items, 3 varieties of juices, sparkling wine, and coffee just the way I like it, hot and strong with pot of hot milk. The coffee comes in a 6–8 cup pot so be sure to ask for a small pot unless you're sharing with others at the table. We had room 514 which faced the main street. We could hear an occasional quiet rumble of the train nearby but otherwise the rooms seems to well insulated from the street noise outside.
Comment from Hotel Management
Apr 21, 2017 by PedroMCosta, Hotel Management
Dear Guest, First of all, I would like to thank you for choosing to stay at the Avenida Palace. Thank you also for your kind words about our hotel and services, which I read with great pride. I am delighted to know that you loved the hotel thoroughly enjoyed your 5 night stay with us. I am thrilled to know that you consider our breakfast excellent and thank you so much for your description. It will be a pleasure to share your comments with our team and I look forward to welcoming you on your next visit to Lisbon. Warmest regards from Lisbon, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Beautiful hotel close to lots of sights.

Posted Apr 17, 2017
Regal hotel with a very grand atmosphere. Very well looked after by efficient staff. Situated nicely for reaching many of the sights on foot.
Comment from Hotel Management
Apr 20, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for writing your review about your stay at the Avenida Palace. I really appreciated reading your comments on our hotel's location and on its atmosphere. Your kind remarks about our staff are much appreciated and will be shared with the entire team. I look forward to welcoming you back to your new Lisbon residence, the next time you are in Lisbon. Kind regards, Pedro Miguel Costa
4 out of 5
Recommended
for Everyone
by A verified traveler

Most enjoyable stay

Posted Apr 17, 2017
Pros: Central position and public areas were Lovely
Cons: All ok
Location: As mentioned above
Most enjoyable stay was had by both of us This is all I wish to say
Comment from Hotel Management
Apr 20, 2017 by PedroMCosta, Hotel Management
Dear Guest, It was a pleasure to have you as our guest at the Avenida Palace. Thank you for sharing your experience with other travelers. We were thrilled to know that your stay with us was most enjoyable and I will share this with all our team. It would be a great honor to welcome you back to the Avenida Palace. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Wonderul luxury hotel in central location.

Posted Apr 14, 2017
This beautiful, old hotel is in the heart of the Lisbon tourist area. The rooms, while not large, are very comfortable, with a well stocked refrigerator, robes and slippers, umbrella, huge amount of clothes storage, and a well supplied bathroom. The public spaces are beautiful, and the "continental" breakfast is a feast. We enjoyed the afternoon piano playing in the reception, and the afternoon tea available on some days.
Comment from Hotel Management
Apr 20, 2017 by PedroMCosta, Hotel Management
Dear Guest, We just wanted to send you a little thank you from us at the Avenida Palace for being our guests and for writing your wonderful feedback. We pride ourselves on providing a comfortable stay for all our guests and thank you for your recognition. Thank you also for the remarks about our afternoon tea and our piano recital. I was happy to know that you have enjoyed it. It would be great to welcome you back in the future. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great Hotel Centrally located

Posted Apr 7, 2017
We were in Lisbon for three nights - we are so glad we picked this hotel. It is beautiful, the staff are friendly, and has such history. Very Elegant. One of the better hotels we have stayed in and perfectly located.
Comment from Hotel Management
Apr 7, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for choosing to stay with us. I cannot thank you enough for having taken the time to leave your kind review here. As our team constantly strives to achieve a high level of quality, we are thrilled to read that you found the Avenida Palace "one of the better hotels you have stayed in". This will be a great source of motivation for the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, prime location.

Posted Apr 3, 2017
Pros: Location, staff, breakfast and cleanliness
Cons: Nothing
Location: Right in centre of Lisbon. Everything you needed within walking distance.
We wanted something for a short break. Hotel in prime location. Accessibility to great restaurants, coffee shops, local attractions, visitor information centre, shops and amenities. Made our first trip to Portugal one to remember.
Comment from Hotel Management
Apr 7, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing the Avenida Palace for your short break in Lisbon and for taking the time to leave such a kind review. It was so rewarding to know that we contributed to a memorable first trip to Portugal. With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history is a symbol of the city. I look forward to welcoming you, on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Excellent hotel well located

Posted Mar 26, 2017
Pros: Its location and sevice
Cons: A better food menu in the lounge
Location: Restaurants, parks, museums and National Theatre all within walking distance.
First class hotel with excellent breakfast buffet and within easy walking to all attractions in the Baixa and Chiado districts. Walking distance to several excellent restaurants (both low and high end).
Comment from Hotel Management
Mar 30, 2017 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I was thrilled to know how high you valued your experience with us. Thank you also for your suggestion, our guests’ comments are truly important to us and help us to achieve a high level of quality. With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history is a symbol of the city. I look forward to welcoming you again, very soon, to your new Lisbon residence. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel ideal for central city sites.

Posted Mar 25, 2017
Very Good attentive staff. Room regularly and well serviced Nice touches eg free water port and strawberries. Fabulous breakfast.
Comment from Hotel Management
Mar 30, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for staying at the Avenida Palace and for the excellent rating. I really loved reading your review. As our team constantly strives to achieve a high level of quality, I was thrilled with your words about our staff and services and will share it with the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Couples
by A verified traveler from High Wycombe, Bucks UK

Central Lisbon hotel

Posted Mar 3, 2017
Pros: There was nothing I did not like about this hotel, it was excellent in every way, keep up the good work.
Cons: nothing
Location: Very central, near all buses, funiculars trams and metro. Transport is good and comes on time and gets you to the very high hills of Lisbon
Avenida Palace is fabulous in every way, staff, food, comfort, closeness to transport to get around this beautiful city. We thoroughly enjoyed our stay and would prompt others to try it. It really is 5* luxury
Comment from Hotel Management
Mar 3, 2017 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your kind feedback about your stay at the Avenida Palace. I am very pleased to know that you liked everything about our hotel and that you thoroughly enjoyed your stay with us. I look forward to welcoming you back to your new Lisbon residence, the next time you are in Lisbon. My best regards, Pedro Miguel Costa