Ratings based on 1,147 Verified Reviews

4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Excellent hotel well located

Posted Mar 26, 2017
Pros: Its location and sevice
Cons: A better food menu in the lounge
Location: Restaurants, parks, museums and National Theatre all within walking distance.
First class hotel with excellent breakfast buffet and within easy walking to all attractions in the Baixa and Chiado districts. Walking distance to several excellent restaurants (both low and high end).
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel ideal for central city sites.

Posted Mar 25, 2017
Very Good attentive staff. Room regularly and well serviced Nice touches eg free water port and strawberries. Fabulous breakfast.
5 out of 5
Recommended
for Couples
by A verified traveler from High Wycombe, Bucks UK

Central Lisbon hotel

Posted Mar 3, 2017
Pros: There was nothing I did not like about this hotel, it was excellent in every way, keep up the good work.
Cons: nothing
Location: Very central, near all buses, funiculars trams and metro. Transport is good and comes on time and gets you to the very high hills of Lisbon
Avenida Palace is fabulous in every way, staff, food, comfort, closeness to transport to get around this beautiful city. We thoroughly enjoyed our stay and would prompt others to try it. It really is 5* luxury
Comment from Hotel Management
Mar 3, 2017 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your kind feedback about your stay at the Avenida Palace. I am very pleased to know that you liked everything about our hotel and that you thoroughly enjoyed your stay with us. I look forward to welcoming you back to your new Lisbon residence, the next time you are in Lisbon. My best regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from South Wales

Excellent 5 star hotel

Posted Mar 2, 2017
Simply excellent, a very nice 5 stars hotel in the center of Lisbon and its location is perfect and easily accessible from anywhere and a max of 15 minutes to Downtown Lisbon and the airport. Staff are wonderful and eveyone provides exceptional customer care and high customer service. Stayed for 4 nights and was upgraded to a superior room which was spacious, very clean and well maintained. The Bar / lounge is very comfortable with nice selection of afternoon snacks and canapes, we were able to enjoy the evening snacks.....special recognition goes to the bar / lounge employees for thier wonderful service and for ensuring that our stay was comfortable and that our stay memorable. Beakfast at their dining was wonderful with a very big spread of everything you could think of and the manager and staff were very welcoming and attentive....all in all well done to eveyone and will definitely come again and will always recommend the hotel. Stayed February 2017 to Lisbon for the second time, travelled with partner.
Comment from Hotel Management
Mar 3, 2017 by PedroMCosta, Hotel Management
Dear Guest, I was very pleased with your feedback about your second experience at the Avenida Palace and I thank you for that. We do our best every day to offer an unforgettable stay to our guests and give them a feel of home away from home so, I felt so proud to know that we lived up to your expectations and that you spent a memorable stay with us. It would be an immense pleasure to welcome you again, soon, at the Avenida Palace. Warmest regards from Lisbon, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler

Definitely feels like a palace!

Posted Feb 25, 2017
This hotel lives up to its name: sweeping grand staircase, chandeliers, formal sitting areas and beautiful rooms. We loved everything about it from the delicious breakfast, which is included, to the helpful concierge. The location is perfect for exploring the nearby neighborhoods. It is formal so you have to enjoy that atmosphere. My sister and I called it the princess palace because we felt like princesses staying there!
Comment from Hotel Management
Mar 3, 2017 by PedroMCosta, Hotel Management
Dear Guest, Allow me to thank you for your rewarding comments about your experience at the Avenida Palace. I am delighted to know that you and your sister felt like princesses during your stay and that you loved everything about the hotel. Thank you also for your kind words about our décor, our location and also about our buffet breakfast, which you found to be delicious. I look forward to welcoming you both back to your new Lisbon residence, the next time you are in Lisbon. My best regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

LOCATION, LOCATION, LOCATION

Posted Feb 23, 2017
Pros: Everything.
Cons: It was near perfect.
Location: See above
This hotel has everything we could wish for. Stayed seven nights. Great service, staff, room and breakfast. Next to Restauradores Metro and Rossio Station. Hotel entrance is next to Starbucks. Short walk to Tram 28 and Tram 15 initial stops. Also mini-bus 737 from Praca Da Figueira to St. George's Castle. Good shopping nearby. Shanghai Family Restaurant five minute walk (Google it). Use the Viva Viagem card if you plan to use Metro, trams, Rossio train, buses, etc. Half price ride. Buy and load at any Metro. We had an early flight. Hotel brought continental breakfast to room at 4:15am, no charge. Also arranged for taxi to airport. Talk to Concierge prior afternoon.
Comment from Hotel Management
Feb 24, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you very much for staying at the Avenida Palace and for writing your kind words. It was indeed a pleasure to read that you were satisfied with our location, our staff and service. Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the Concierge team. I look forward to welcoming you again in a not too distant future. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location in a "walking" town

Posted Feb 14, 2017
Pros: Elegant, beautiful rooms. Attentive, English-speaking staff. Just...comfortable!
Cons: Despite the countless restaurants and cafes nearby it would sometimes have been convenient to have had tea & coffee-making facilities in the room.
Location: Excellent location in this beautiful "walking" city. Lots to see and adjacent to the mainline station and close to bus and tram stops.
Conveniently located to walk anywhere in the town. The lavish breakfast selections were memorable. Away from the hotel the restaurant selection made for a wonderful food-orientated stay and a visit to the Time Out Market is a must. We visited in early February but a visit in May to see the avenues of Jacaranda trees in bloom must be breathtaking.
Comment from Hotel Management
Feb 17, 2017 by PedroMCosta, Hotel Management
Dear Guest, Thank you for choosing the Avenida Palace for your stay in Lisbon. I was delighted to read your feedback about your experience with us and to know how much you enjoyed our location. It was also a pleasure to know that one of the highlights of your stay was our breakfast selections which you found memorable. I do hope that the Avenida Palace will welcome you back in a future stay. Yours sincerely, Pedro Miguel Costa
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Feb 13, 2017
Hotel is opulent and classy, perfectly located. The hotel is clean, has all amenities staff are friendly and helpful the breakfast is brilliant.
Comment from Hotel Management
Feb 17, 2017 by PedroMCosta, Hotel Management
Dear Guest, I am delighted to read your review on your recent visit to the Avenida Palace and to know that you found our hotel perfectly located. Thank you also for your words on our amenities, our breakfast and also on our staff. I look forward to welcoming you again, very soon, on your next visit to Lisbon. Yours sincerely, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Classy hotel in Lisbon

Posted Feb 11, 2017
Located very centrally, within walking distance of main city sights and metro station. Staff extremely friendly and helpful and nothing was too much trouble. Breakfast was fantastic with a wide selection of hot and cold food, pastry, fruit and champagne! Rooms were comfortable, clean and toiletries supplied daily. Would definitely stay here again.
Comment from Hotel Management
Feb 17, 2017 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for choosing to stay at the Avenida Palace and for taking the time to write such kind comments about our hotel and services. I was delighted to know how much you enjoyed our buffet breakfast. It will be a pleasure to share your comments with our team and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
5 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

This is a palace not a hotel.

Posted Jan 30, 2017
Pros: Palatial ambiance, courteous helpful staff, location.
Cons: Can not think any..
Location: See notes above
What a pleasant and memorable experience. The building, interior and decor exudes an ambiance only seen and felt at palaces. The staff prides it self at providing a fine courteous service. English well spoken by staff, very polite and extremely helpful. Our room was large and spotlessly clean. Although there was no coffee or tea making facility but our request was obliged and immediate arrangements were made. Excellent well stocked bar room with comfortable seating. Huge comfortable lounge with free English and local newspapers. Good and adequate buffet breakfast. Central and convenient location was a big bonus , the metro, the tram and bus stops close by. No formal restaurant on the premises but variety of fine restaurants near by. Fully recommend this hotel.
Comment from Hotel Management
Feb 2, 2017 by PedroMCosta, Hotel Management
Dear Guest, I was very pleased with your feedback about your experience at the Avenida Palace and I thank you for that. We do our best every day to offer an unforgettable stay to our guests and give them a feel of home away from home so, I felt so proud to know that we lived up to your expectations and that you had a pleasant and memorable experience with us. It would be an immense pleasure to welcome you again, soon, at the Avenida Palace. Warmest regards from Lisbon, Pedro Miguel Costa