Ratings based on 1,077 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from UK

Grand hotel in fantastic location

Posted Dec 5, 2016
We stayed at the Avenida Palace for four days and had a wonderful time. The hotel was beautiful, staff excellent and breakfast first class. The hotel is ideally located for exploring the city. I would thoroughly recommend the Avenida Palace.
5 out of 5
by A verified traveler from Houston

Beautiful Historic Hotel in the Heart of Lisbon

Posted Nov 28, 2016
Pros: History, charm, old world style decor, location and amazing staff. We also got an upgrade to a Suite and the Lobby is large and very very beautiful.
Cons: Closets need modernization in a big way.
Location: This is one of the best hotels in Lisbon, the location can't be beat. It is next to Starbucks, and also to the Sintra train station making it so easy!
Avenida Palace is luxury, location, great service and history all rolled into one. This hotel is amazing with a fantastic and exquisitely decorated art deco grand lobby with stained glass ceiling, a beautiful bar area, concerts in the large Lobby Hall, and lots of cozy seating, and large luxurious rooms. The breakfast included is a very nice touch and the rooms are spacious and well appointed. There is a slight need of some refurbishment in the closets (they need to face all of the hangers in the modern sideways way instead of stacking them flat front to back- a simple re-model is in order for that), and the bath needs more heat. But overall this hotel is an extremely luxurious grand old hotel with great service and is close to all the main attractions Lisbon has to offer including great shopping, many restaurants in Restoration Square. Also, the Subway and the Sintra Train Station are right next door and very convenient. The Christmas decor and tree in the lobby are also quite beautiful! This is a fantastic, comfortable and historic hotel with heart-right in the heart of Lisbon!
Comment from Hotel Management
Nov 30, 2016 by PedroMCosta, Hotel Management
Dear Guest, Your review is wonderful reading. It was a delight to read your wonderful comments and to know how much you enjoyed staying with us. It was a pleasure to know that you found our hotel to be "one of the best hotels in Lisbon". I will not fail to convey your review with the entire team. I look forward to welcoming you again, very soon, to your new Lisbon residence. Yours sincerely, Pedro Miguel Costa
5 out of 5
by A verified traveler from fukushima

重厚感のある素敵なホテル

Posted Nov 27, 2016
Pros: 客室。天井高く、落ち着きます。調度品も落ち着いてます。それから朝食。大変美味しかったです。
Location: 地下鉄の駅に近く、少し歩くとトラムの駅(12番と15番。重宝な路線です。)とても便利です。 私は6階に宿泊しましたので、窓からサン・ジョルジェ城が見えました。夜間ライトアップされて美しかったです。 ホテルを出るとスタバがあります。
天井が高く、落ち着いたインテリア。吹抜けの天井のステンドグラス。花が溢れるホール。廊下も広く美しい。今時の無機質な感じの全く無い暖かいホテルです。朝食も品数が多く手作りと思われる。全て美味しかったです。素晴らしいホテルです。
Comment from Hotel Management
Nov 30, 2016 by PedroMCosta, Hotel Management
Dear Guest, We just wanted to send you a little thank you from us at the Avenida Palace for being our guests and for writing your wonderful feedback. It would be great to welcome you back in the future. Yours sincerely, Pedro Miguel Costa
5 out of 5
by A verified traveler

Posted Nov 21, 2016
zentrale Lage, sehr freundliches und aufmerksames Personal
Comment from Hotel Management
Nov 24, 2016 by PedroMCosta, Hotel Management
Sehr geehrter Gast, Wir fühlen uns sehr geehrt, dass Sie für Ihren Aufenthalt in Lissabon unser Hotel gewählt haben. Wir bedanken uns bei Ihnen für Ihren netten Kommentar. Wir freuen uns auch auf Ihren nächsten Aufenthalt im Avenida Palace. Viele Grüße aus Lissabon, Pedro Miguel Costa
5 out of 5
by A verified traveler

리스본 여행의 중심지에 있는 고풍적인 호텔

Posted Nov 18, 2016
Pros: 호텔이 입지해있는 위치가 가장 큰 매력이었습니다.
Cons: 객실에 좋은 향기가 더 필요할 듯 합니다.
Location: 위치는 최고였고, 다시 돌아올 때도 지하철역 바로 앞이라 부담없이 복귀할 수 있었습니다.
가장 큰 메리트는 바로 위치입니다. 지하철역에서 내리자마자 보이는 호텔의 모습! 그리고 리스본 시내의 중심광장에 위치하고 있어서, 어느 곳이든 편하게 이동할 수 있습니다. 그리고 또한 호텔 내부는 왕실의 느낌을 잘 살렸으며, 곳곳에 고풍적인 느낌으로 편안함과 함께 우아함을 느낄 수 있는 호텔이었습니다. 직원들도 적극적으로 대응을 해주었고, 깔끔하고 맛있는 조식이 늘 아침마다 반겨주었습니다. 다만, 객실의 공간이 생각보다는 조금은 좁은 경향이 있었지만, 방마다 차이는 있겠죠. 아무튼 다시 방문하고 싶은 호텔이었습니다.
Comment from Hotel Management
Nov 22, 2016 by PedroMCosta, Hotel Management
Dear Guest, I am delighted to read your kind comments on your visit to the Avenida Palace and to know how highly you valued your experience. I will share your comments with the team involved and I look forward to welcoming you again very soon to your new Lisbon residence. Yours sincerely, Pedro Miguel Costa
5 out of 5
by A verified traveler from oxfordshire

Beautiful central hotel with amazingly helpful sta

Posted Nov 16, 2016
Lisbon is the perfect city break with lots of beautiful monuments wonderful restaurant and extremely friendly people
Comment from Hotel Management
Nov 22, 2016 by PedroMCosta, Hotel Management
Dear Guest, Many thanks for taking the time to write such kind comments about your experience at the Avenida Palace. It will be a pleasure to share your comments with our staff and I look forward to welcoming you on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
3 out of 5
by A verified traveler

Hotel is above a subway which rumbles all day

Posted Nov 16, 2016
Pros: Convenient location. Good value for price. Nice staff.
Cons: Limited dining menu. Located above subway which rumbles all day.
Location: Shops, river, nightlife
Comment from Hotel Management
Nov 22, 2016 by PedroMCosta, Hotel Management
Dear Guest, Thank you for taking the time to post your review following your stay at the Avenida Palace. I was very pleased to read your opinion about our location and about our staff. As the Avenida Palace is a Hotel where the comfort of our guests really matters, I was quite disappointed to learn that we did not entirely meet your expectations. I hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Sincerely Yours, Pedro Miguel Costa
5 out of 5
by A verified traveler

Posted Nov 3, 2016
Super tolles Hotel mit wunderbarem Flair in zentraler Lage.
Comment from Hotel Management
Nov 13, 2016 by PedroMCosta, Hotel Management
Sehr geehrter Gast, Wir fühlen uns sehr geehrt, dass Sie für Ihren Aufenthalt in Lissabon unser Hotel gewählt haben. Wir bedanken uns bei Ihnen für Ihren netten Kommentar. Wir freuen uns auch auf Ihren nächsten Aufenthalt im Avenida Palace. Viele Grüße aus Lissabon, Pedro Miguel Costa
5 out of 5
by A verified traveler from US

Classic Grand Hotel: Avenida Palace

Posted Nov 1, 2016
Everything was great. Comfortable room (closets a little bit awkward), TV channels in many languages, great breakfasts, good bar and excellent lobby-lounge. Recommended.
Comment from Hotel Management
Nov 11, 2016 by PedroMCosta, Hotel Management
Dear Guest, Thank you so much for the excellent rating and for recommending the Avenida Palace to other travelers. I really appreciated reading your review. I look forward to welcoming you again, very soon, to your new Lisbon residence. Kind regards, Pedro Miguel Costa
5 out of 5
by A verified traveler from B

Best service! Would recommend!

Posted Oct 30, 2016
Pros: Service - staff was so friendly and accommodating. We asked for hot water for tea (unfortunately feeling sick during our stay), and it was brought up to our room within minutes. We also got upgraded since it was our honeymoon and champagne was brought to our room the first night! The staff at breakfast was always so friendly as well - even at 1045 (breakfast ended at 11), we did not feel rushed at all. The breakfast was also one of the best we had in Europe.
Cons: Everything was great! Would not change anything at all.
Location: Excellent location, near subway stop (Restarodoures) and next to the train station (Rossio) taking you to Sintra
Comment from Hotel Management
Oct 31, 2016 by PedroMCosta, Hotel Management
Dear Guest, It was an honor to have you as our guest. I am thrilled to know how much you enjoyed your experience at the Avenida Palace and thank you for having taken the time and trouble to write your kind remarks and for rating us with five stars. Personalized service is very important to us and the service you received is a wonderful example of the team's commitment. Your kind words are much appreciated and will be a great source of motivation for the entire team. It would be an immense pleasure to welcome you again, very soon, at the Avenida Palace. Kind regards, Pedro Miguel Costa