Good location, nice staff but room for improvement
Posted Oct 29, 2016
Good location, around 200 metres from the anjos metro stop or 15 minute walk into central Lisbon. Hotel entrance very nice with clean modern aesthetic and nice candles to provide an inviting look. Friendly staff and clean rooms but there are a few changes the hotel could make to make the guest experience from an OK to outstanding.
There were no complimentary drinks, water/tea/coffee etc in the room...surely this is a basic offering from a 4star hotel anywhere in the world? No clear indication on How To order drinks/ food in the room if desired.
Breakfast was a mixed experience. Some Of The choices provided were nice but the cooked foods didn't maintain heat for long. Coffee was served from a thermos flask device which went lukewarm when I got a cup. Furthermore, there weren't place settings, cutlery etc at every table so I found myself having to grab these from adjacent tables..not what a guest should be doing first thing in the morning.
Housekeeping did a good job but there were a couple of instances of soap bars not being replaced.
Finally, I feel the hotel could have provided more information to me about it's services and Lisbon in general. Guests like to be informed from the start about what the hotel offers, when and how it offers these services as well as basic info about the town. The experience of staying at the czar felt a bit detached somehow and not fully there. If the hotel made these changes it would be a fantastic experience.
Comment from Hotel Management
Dec 24, 2016 by Luis, Hotel Management
Thank you very much for your preference for Czar Lisbon Hotel and your availability for sharing your comments and suggestions with us.
We took good note of your discomfort, and we are working to make improvements around the subjects you mentioned. Please apologize for all the inconvenience we have caused you.
Your valuable feedback will no doubt help us improve our quality of service and achieve complete guest satisfaction.
Looking forward to welcoming you again in Czar Lisbon Hotel,