Ratings based on 236 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great Base for exploring

Posted Aug 25, 2016
Pros: Excellent choice at breakfast; helpful staff without being instrusive; lovely atmostphere in hotel; parking was available; great location;
Cons: Perhaps some of the shrubbery that overhangs the balcony could be cut back a little
Location: Great locaation with easy access to the city centre. Metro station is located just outside the hotel
We found this a great hotel. Not in the centre of the city but with a Metro station just outside the hotel, really quick and easy to get into town and not expensive either. We only ate breafast in the hotel, but this was fantastic. Buffet style there was always plenty on offer and when things did run out they were replenished very quickly. Staff were attentive without being intrusive and we never felt rushed even when they were busy. Guilherme Pinto who dealt with us on reception was particularly helpful. One thing that might not be to everyones liking is the fact that it on the flightpath and approach to Lisbon airport, but this didn't bother us at all. We would stay there again if visiting Lisbon.
Comment from Hotel Management
Sep 13, 2016 by bruno.henrique@bensaude.pt, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your visit at Hotel Açores Lisboa. I was delighted to hear that you enjoyed our location and you find our staff very friendly. Suggestions like yours are most valuable, for they enable us to meet our guests’ needs thus encouraging all of us to fulfill our duties the best we can. I look forward to welcoming you back at Açores Lisboa in a near future. Kind regards, Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Well Positioned Hotel To Travel Around Lisbon

Posted Aug 23, 2016
Pros: The Hotel was well located, friendly and helpful staff. Clean and bright room. And breakfast was a mixture off cooked and continental.
Cons: The only thing that we could think of a improved vegetarian options on menu.
Location: 2 min walk to the Metro to go into town. Bus station 2 mins walk where you can get a bus to the beach. Sight seeing bus stop 5 mins walk away.
We arrived early in the morning well before check in time and we were welcomed with a big smile and was told we can leave our luggage there and come back anytime after 2 pm. We were given the option to have breakfast there or we go go exploring in town. We opted to go into town and were given a map of the Metro, directions and were the best cafe's were. The Metro was easy to understand and when we found a cafe we liked they were really helpful to catering to our wishes. We found a kiosk who gave us tips of where to go and which was the best sight seeing tour buses and which restaurants were worth going to. We found the people were really lovely and will to help, but the phrase we came across lot was "I speak a little English" and then gave us good directions. We found everywhere was really clean, bright and friendly.
Comment from Hotel Management
Sep 13, 2016 by bruno.henrique@bensaude.pt, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your visit at Hotel Açores Lisboa. I was delighted to hear that you enjoyed our location and you find our staff very friendly. I look forward to welcoming you back at Açores Lisboa in the near future. Kind regards, Hotel General Manager
3 out of 5
by A verified traveler from Westport, MA

O.K., but not exactly "centrally located."

Posted Aug 23, 2016
Pros: Staff was very helpful. Tours could be purchased at front desk.
Cons: The hotel could use some updating.
Location: Location somewhat out of the way. Good restaurants and bakeries nearby. Zoo was within walking distance.
The hotel was o.k. The first room we were given had a broken lamp sitting on the chair. We were moved to another room which was in better condition. The location was somewhat out of the way. We needed to take the metro, cab or bus to get to the city center. The metro was right outside the hotel, so that was good and it was within walking distance of many restaurants and bakeries. Breakfast was plentiful but nothing out of the ordinary.
Comment from Hotel Management
Sep 13, 2016 by bruno.henrique@bensaude.pt, Hotel Management
Dear Guest, We would like to thank you very much for choosing to stay at Hotel Açores Lisboa and for taking the time to share your evaluation. Comments like yours are most valuable, for they enable us to meet our guests’ needs thus encouraging all of us to fulfill our duties the best we can. We are deeply sorry to learn that your stay was not of your total liking in a first moment. We have faith we can host you again soon, hoping to provide you an irreproachable service, according to the traditional Azorean hospitality. Best regards, Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 21, 2016
Great hotel. Cannot beleive the value and quality that we get for the money spent.
Comment from Hotel Management
Sep 14, 2016 by bruno.henrique@bensaude.pt, Hotel Management
Dear Guest, We are so delighted you chose to stay with us at Hotel Açores Lisboa. We really appreciate your patronage. Every day we try our best in meeting your needs and making your stay the best possible while you visit Lisbon. When we get feedback like yours, it makes all the difference and reinforces why we do what we do. We look forward to hosting you again at Hotel Açores Lisboa. Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Hotel staff very professional .

Posted Aug 15, 2016
Pros: everything
Cons: shovers
Location: great location
Great hotel ,staff very professional and guest friendly. Would help with all you ask .
Comment from Hotel Management
Sep 15, 2016 by Vera Caseiro, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your visit at Hotel Açores Lisboa. We are sincerely happy you enjoyed your time with us. We appreciate your feedback regarding the shower we apologize for any inconvenience. I look forward to welcoming you back at Hotel Açores Lisboa in the near future. Kind regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good location, nice stuff, comfy clean room

Posted Aug 15, 2016
Excellent experience, walking distance to hop on hop off bus stop. Very friendly stuff.
Comment from Hotel Management
Sep 15, 2016 by Vera Caseiro, Hotel Management
Dear guest, Thank you very much for the kind comments regarding our property and services. We are very pleased to have met your expectations. Looking forward to welcome you again in future. Best regards, Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, CA, USA

Modern hotel with free parking/breakfast/wifi

Posted Aug 10, 2016
Pros: Comfortable, clean room. Very friendly staff. Diverse breakfast (although some items were so-so). Convenient location next to a metro station.
Cons: Finding the private parking is tricky and time-consuming. Some breakfast items (in particular the hot items, e.g. eggs, bacon, sausages) were so-so.
Location: We did not do anything nearby, but we've enjoyed the immediate proximity to a metro station.
We've picked this hotel primarily because of its free parking and its being away from the busy downtown. Beware though that they've just added a 10-euro daily fee for parking since our stay.
Comment from Hotel Management
Sep 15, 2016 by Vera Caseiro, Hotel Management
Dear Guest, We would like to thank you very much for choosing to stay at Hotel Açores Lisboa and for taking the time to complete the evaluation. We were delighted to read that you enjoyed, our location, our team, and the comfort and quality of our rooms. We are deeply sorry to learn that your stay was not of your total liking, we would like to express our sincere apologies. We have faith we can host you again soon, hoping to provide you an irreproachable service, according to the traditional Azorean hospitality. Best regards, Hotel General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel next to the subway.

Posted Aug 9, 2016
Pros: Subway is right outside the hotel
Location: The large department store, El Corte Ingles is within walking distance.
The staff are nice and helpful. The breakfast is sufficient. Easy access to city centre by the subway.
Comment from Hotel Management
Sep 1, 2016 by Hotel General Manager, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your visit at Hotel Açores Lisboa. I was delighted to hear that you enjoyed our location and you find our staff very friendly. I look forward to welcoming you back at Açores Lisboa in the near future. Kind regards, Hotel General Manager
5 out of 5
Recommended
for Families
by A verified traveler from California

Nice hotel, on the Metro line

Posted Aug 2, 2016
Pros: The best thing about the hotel is the front desk staff. Whatever we needed, they got for us. Rental car, taxi's, boxed breakfasts.
Cons: The only thing that I noticed was that the room carpet was a bit dingy, but otherwise, everything else was clean.
Location: Since this is on the Metro line, you can get to all the tourist locations easily. There isn't much to do or see right in this area though.
We stayed here on two occasions, with my husband and 2 kids. For a family of 4, we got 2 rooms, connected both times. Same rooms, different floors. We had 1 king bed and 2 twins, plus 2 bathrooms. Overall, it was very comfortable for all 4 of us. The two rooms gave us much more space plus the additional bathroom. The hotel has a buffet breakfast that has something for everybody: Eggs, sausages, bacon, pastries, bread, cereal, yogurt, fruits, etc, so we always had plenty to eat before we started out the day. We also had dinner in the restaurant one night and it was fine. Better actually, than most of the overpriced tourist trap restaurants in some other parts of town. If you are going sightseeings, the hotel has a Metro line entrance just feet from the front door, which was very convenient. In addition, there is a taxi stand within a 100 yards as well, if you want. But given the metro, that is all we used. We used the taxi's for getting to and from the airport only. The front desk staff is very helpful, they speak English if you don't speak Portuguese. The only downside was the location. While its right on the Metro, there isn't much to eat right in this location, or much else to do. It's more of a business area. But if you eat before you get back to the hotel (or at the hotel), it wasn't an issue at all. But despite this, we would stay here again!
Comment from Hotel Management
Sep 1, 2016 by Hotel General Manager, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your visit at Hotel Açores Lisboa. I was delighted to hear that you enjoyed our location and you find our staff very friendly. I look forward to welcoming you back at Açores Lisboa in the near future. Kind regards, Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Metro in front of hotel, close to Lisbon Zoo

Posted Jul 25, 2016
Modern, clean rooms. We had the family interconnecting rooms, perfect for our family of 2 adults and 2 children. Buffet breakfast was fine. 10 min ride to hotel from airport. Metro stop on blue line right outside of the front door of hotel. Walking distance to Lisbon Zoo. Highly recommend this hotel.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing Hotel Açores Lisboa. We are extremely grateful that you have voiced your feedback to us. We are sincerely happy you enjoyed your time with us, and we will let out entire team know you were pleased with our service. Thank you again. We look forward to hosting you again at Hotel Açores Lisboa. Warm regards, Hotel General Manager.