Good location, HORRIBLE Service!!!
Posted Sep 14, 2015 on Hotels
This hotel is in Chiado and you can easily walk to Baxia, Rossio and Praca do Comercio so pick one of the many hotels in those areas instead. Next time we’d stay in the Baxia or Rossio since there is much more as far as cafes, shops & restaurants. As far as the condition & cleanliness of the hotel it was ok, which is what I’d expect from a hotel at this price (we paid $99/night including breakfast). Breakfast was ok but if it’s not included don’t pay extra, there’s cafes everywhere where you can get a good, inexpensive breakfast. The service was the worst part of this place. My friend fell right after we checked in because we didn’t know a key was needed to make the electric work so she fell on 1 of the 3 steps in the room. When I asked for ice because my friend badly injured her ankle in the room they said they did not have ice and there was nowhere close to get it. They didn’t ask if she was ok or offer ANY type of assistance. I fortunately found a pharmacy a few doors down that had instant ice packs. I even stopped by the front desk and explained what they were & where to get them should anyone else ever need them and the 2 people at the front desk just looked at me & said nothing so I gave up & walked away. Later I asked where the post office was and the young guy at the desk didn't know, it was 1 block away.