Adequate hotel let down on several fronts
Posted Sep 12, 2016
My expectations weren't unrealistic - I wanted an adequate hotel close to the sea. But the staff didn't seem to have any particular fondness for guests at all. I booked a double room and was given a twin (quite why two single beds were going to be of use to a sole occupant, I cannot imagine). When I explained the mistake, instead of apologising, I was treated to a barrage of excuses and then told that I could move to a double room on Sunday (the day I was leaving). I noticed there was a safe in my room, with a notice attached indicating that I should ask at the front desk if I wanted the key with which to use it. I did so and was given the key. I used the safe throughout my stay. On the morning of my departure, when I checked out, I was told I needed to pay E12.50 for using the safe. The man at the desk apologised for having not told me there was going to be a charge. I stood my ground and explained that this was information I needed to have had in order to make an informed decision about whether or not to use the safe. He then told me that because it was his mistake, the managers would dock his wages unless I paid up. I knew I was being manipulated. I was disgusted by both the immorality of docking staff wages for honest mistakes and the immorality of trying to manipulate a guest by telling him this. But I paid nevertheless. What a shoddy, unpleasant, vulgar business. I might have been able to shrug it off, had the staff been pleasant, friendly, kind etc. They never were.