Ratings based on 1,560 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Bologna, Italia

Camera e bagno molto spaziosi e letto comodissimo

Posted Aug 27, 2016
All'interno l'hotel è arredato in modo molto elegante e la camera e il bagno sono davvero molto spaziosi. Il letto è grande e comodissimo. La notte non c'è rumore e in venti minuti a piedi si raggiunge il centro città.
4 out of 5
by A verified traveler from Roma

Hotel semplice e vicino alla metro

Posted Aug 25, 2016
Avendo soggiornato in altri hotel a 5 stelle devo dire che questo albergo non mi ha soddisfatto pienamente. La sua posizione non è ottimale ma è collegato perfettamente al centro con la metro (3 linee vicinissime all'hotel). La stanza aveva tutti i comfort anche se mi aspettavo di più dalla presentazione generale in stile classico (a giudicare dalle foto sembrava migliore, a partire dai mobili o dalla tendina della doccia). Unica nota negativa: una mattina abbiamo visto che mancavano alcuni asciugamani errore probabilmente delle pulizie. Il personale è stato cordiale e disponibile. Lo suggerisco comunque per la sua posizione strategica e per un soggiorno tranquillo.
Comment from Hotel Management
Aug 26, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Dear Guest, First, we would like to apologize for not answering in Italian. We appreciate all your compliments which are extremely motivating for the whole team. On the other hand, we feel disappointed to know that you were not totally satisfied with your experience, however we are grateful for your suggestions which are essential for our improvement and they will be carefully analysed by our management team. We hope you could give us another opportunity to provide you a better stay. Best regards, Sara Ferreira Customer Experience Manager
4 out of 5
by A verified traveler

Very convenient to major sites, metro trains,

Posted Aug 24, 2016
Great hotel, close to shops to satisfy my bride, easy walking after good breakfast facilities.
Comment from Hotel Management
Aug 26, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Dear Guest, Thank you for your feedback. We are glad to learn that you describe us as a great hotel. Thank you for your compliments concerning breakfast and location. We would be extremely happy to welcome you back. Best regards, Sara Ferreira Customer Experience Manager
5 out of 5
by A verified traveler

trés bien

Posted Aug 23, 2016
Pros: tout
Cons: pas grand chose
Location: quartier calme et agréable
hotel trés confortable, calme, petits déjeuners excellents !
Comment from Hotel Management
Aug 24, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Cher Client, Merci beaucoup pour avoir partagé votre expérience! Nous sommes ravis que vous ayez profité d’un séjour mémorable parmi nous! Merci pour votre mots à l’égard de notre emplacement central et la gentillesse de notre personnel. Nous espérons vous accueillir à nouveau! Cordialement, Cher Client, Merci beaucoup pour avoir partagé votre expérience! Nous sommes ravis que vous ayez profité d’un séjour mémorable parmi nous! Nous espérons vous accueillir à nouveau! Cordialement, Sara Ferreira Customer Experience Manager
5 out of 5
by A verified traveler from New York

It's very conveniently located.

Posted Aug 16, 2016
Our stay at the hotel was lovely. The rooms are comfortable and very clean. Most of all, the staff is efficient and extremely helpful. It's conveniently located, parking was easy - all in all, a great place to stay st!
Comment from Hotel Management
Aug 23, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Dear Guest, We are glad to know that you enjoyed a lovely stay at Hotel Real Palácio. Thank you so much for taking your time to share your positive review! We hope to have the pleasure of see you again! Best regards, Sara Ferreira Customer Experience Manager
5 out of 5
by A verified traveler from Paris

Hôtel allure sympathique , personnel discret .

Posted Aug 15, 2016
Pros: A part quelques bruits dus aux travaux de réfection non loin de l'hôtel , le calme était de mise pour une lecture en fin de soirée .
Cons: Les fauteuils du restaurant qui sont assez uses et pas très confortables pour la prise de repas . Car trop bas pour une bonne assise . Ambiance triste
Location: Quartier très rustique donne une idée de l'architecture du pays . A voir les musée avenue de la liberdad , celui de Fado . Restaurant juste en face .
Voyage de repos , j'ai passé un séjour assez agréable . A proximité de la plus grande avenue de Lisbonne , cela permet une visite de la ville par les points les plus touristiques . La restauration est de bonne facture . Et la connaissance de la ville par le personnel permet d'avoir une orientation précisé des lieux de visite , en occurence les musées . Donc en résumé , un séjour très gastromique et culturel .
Comment from Hotel Management
Aug 26, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Cher Client, Avant tout nous tenons à vous remercier pour votre préférence. C’est avec grand plaisir que nous recevons vos commentaires positifs ainsi que vos suggestions qui sont extrêmement importants pour nous. Nous espérons avoir l’opportunité de vous accueillir à nouveau. Cordialement, Sara Ferreira Customer Experience Manager
4 out of 5
by A verified traveler

Posted Aug 14, 2016
Our room ws very nice with a great balcony and a nice view. The staff was extremelly gracious and efficient. The amenities in the room were quite good. Good size bathroom with a large enough tub for me to fit into (I am 6ft3) I would highly recommend this hotel.
Comment from Hotel Management
Aug 23, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Dear Guest, We really appreciate your positive feedback. Thank you for all your compliments. We are glad to read that you would highly recommend us. We are looking forward to welcome you again. Best regards, Sara Ferreira Customer Experience Manager
5 out of 5
by A verified traveler

I loved this hotel.

Posted Aug 13, 2016
Excellent standards: cleanliness, decoration; food; spaciousness; location; comfort. I stayed in Lisbon for a month, and changed hotels, a few times, due to different reservations. This was by far the best.
Comment from Hotel Management
Aug 23, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Dear Guest, We are delighted to read such a great review. To have the opportunity to receive a feedback like this one is the best reward we can get from our daily work. Thank you so much once again for your kind words. We hope to have the opportunity to welcome you back soon. Best regards, Sara Ferreira Customer Experience Manager
5 out of 5
by A verified traveler

Nice Hotel Accessible to Many Attractions

Posted Aug 11, 2016
The hotel was full during our visit, hosting a large tour group. Despite being at capacity, the staff was generally very accommodating and helpful. Only one desk person was short and less than friendly. The breakfast buffet was extensive. The rooms were clean.
Comment from Hotel Management
Aug 23, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Dear Guest, Thank you very much for sharing your review. We are glad to know that even with the hotel fully booked, our staff were able to exceed your expectations and give assistance during your stay. Thank you also for your compliments concerning the breakfast and cleanliness of the room. We are looking forward to welcome you back on your next visit to Lisbon. Best regards, Sara Ferreira Customer Experience Manager
3 out of 5
by A verified traveler

Posted Aug 9, 2016
ホテル自体は悪くないと思うが、5つ星とは思えない。近くの美術館の定休日が、自分の持っている本とサイトで違っていたので、スタッフに尋ねたところ、「今日は空いている」と何も調べずに答えた。行ってみたところ、しまっていた。その場で適当にあしらわれた感じがしたので、案の定だという感じがした。友人には勧めない。スリッパ、バスローブはない。
Comment from Hotel Management
Aug 23, 2016 by Sara Ferreira Customer Experience Manager, Hotel Management
Dear Guest, First, we would like to apologize for not answering in Japanese. We regret that your experience did not meet your expectations and we will verify all the aspects mentioned in order to proceed to its improvement. Concerning the slippers and the bathrobe, it can be delivery in the room upon request. We sincerely hope you can reconsider your overall opinion and give us another opportunity to provide you a better stay. Best regards, Sara Ferreira Customer Experience Manager