Ratings based on 470 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Solid four star hotel in Saldanha.

Posted Dec 13, 2016
Pros: Everything
Location: See write up.
Just a complete , excellent experience at the Hotel Real Parque. Staff was professional, polite, helpful and knowledgeable. Room and facilities well kept and immaculate. Restaurants: good food and value.Hotel is in a super location - very upscale, safe, lovely Saldanha neighborhood.Really good shops and restaurants - the kind that locals shop and dine at - abound. Easy walk to El Corte Ingles, Parque Edward VII, Gulbenkian Museum and three Metros to take one all around fabulous Lisbon. 15 minutes to airport by cab. Would absolutely stay again. Cheers.
Comment from Hotel Management
Dec 14, 2016 by Real Hotels Group, Hotel Management
Dear Guest, We are very happy to learn that you had such a great experience with us. Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism. Your comment is very special to us because it shows that our goal was accomplished. We will continue to do all of our efforts to improve our service every day. We hope you stay with us again soon. Kind Regards, Mariana Mourão Customer Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Nice hotel close to affordable dining and grocery

Posted Nov 22, 2016
Pros: The staff.
Cons: The beds are a little too hard for comfort.
Location: 45 min. Walk from downtown, 10 min. Cab ride. The yellow boat was great, 14.5 euros for seniors and the ticket was good for 24 hours with extras.
Nice room, small fridge. Be careful at airport, taxis seem to charge what they want. The hotel said the price from the airport to them should have been around 10 to 15 euro and the taxi charged us 39 euros. We stated a week in Lisbon and were very careful that didn't happen again.
Comment from Hotel Management
Nov 23, 2016 by Grupo Hotéis Real , Hotel Management
Dear Guest, Thank you for the feedback and your constructive comments. We're very glad to know that you enjoyed our staff and our service in general. Our Guests' satisfaction is our main concern. We look forward to welcoming you again in the near future. Kind regards, Mariana Mourão Customer Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ni

really nice stay

Posted Sep 26, 2016
Stayed in hotel for 5 days mini break my husband and I we had a brilliant time the hotel was beautiful very clean the bedrooms were lovely very comfortable beds I slept like a log every nite breakfasts very good the staff were so friendly and very helpful with information when we asked them I would defiantly stay in hotel when I return next year
Comment from Hotel Management
Oct 13, 2016 by mariana.mourao@hoteisreal.com, Hotel Management
Dear Guest, Fisrt of all we would like to thank you for your feedback. We're very glad to know that you enjoyed our staff and our service in general. Our Guests' satisfaction is our main concern. We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future at the Hotel Real Parque. Kind regards, Mariana Mourão Customer Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk.

Good quiet Location

Posted Sep 20, 2016
Pros: Friendliness of the staff,especially Joann,Dino & Anna who served us with either food or drinks.
Cons: Bathroom needs updating
Location: Close to the hop on hop of bus station & metro only a 20 min walk.
Stayed here last year as we loved it so much we decided to go back,we were not dissapointed. Breakfast was brilliant,loads to choose from. The room is a bit dated especially the bathroom,but very clean,towels are changed every day. Sports bar serves good food,lovely friendly staff, Joanna who serves down in the restaurant does her work very well,always attentive to your needs. Deffiately stay here again.
Comment from Hotel Management
Oct 14, 2016 by Grupo Hotéis Real , Hotel Management
Dear Guest, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff. We look forward to welcoming you again. Best Regards, Mariana Mourão Customer Experience Manager
3 out of 5
by A verified traveler

Posted Jun 18, 2016
Food looked appealing but lacked flavor. Beds were very uncomfortable. Helpfulness of the staff and proximity to shops, restaurants and Metro was great.
Comment from Hotel Management
Jul 8, 2016 by Ana Cláudia Branco - Customer Experience Manager, Hotel Management
Dear Guest, We appreciate you taking the time to write your comments and review. It deserved our best attention. We regret that the food did not entirely correspond to your expectations and we are sad to hear that you were not entirely satisfied with the comfort of our beds. We would have been very pleased to prepare your bed with mattress toppers, which we have available for guests that prefer softer mattresses than the ones we offer. By using them, we are almost always able to prepare the bed according to the preference of our guests, which we believe would have made your stay more enjoyable and relaxing. We hope that we will be able to welcome you back to our Hotel for a, hopefully improved, more enjoyable and comfortable stay with us. Please do not hesitate to contact us for any information or assistance you might require. Best Regards, Ana Cláudia Branco Customer Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value, Good location

Posted Jun 10, 2016
Pros: Comfort, service and location
Cons: Perhaps a wider choice of potuguese food i nthe snack bar
Location: Gubenkian, but everything is nearby by cheap taxis always available in the rank outside
I was woried about the loaction but there are always taxis outside so you can anywhere in a few minutes. It's also ieasy to recah from the airport and right by the Gulbenkian and a metro station. A really nice hotel with good food and good service
Comment from Hotel Management
Jul 8, 2016 by Customer Experience Manager, Hotel Management
Dear Guest, Thank you for your comments. It’s always important to know our guests opinion. We are happy that you enjoyed our food, service and location. We look forward to welcoming you again, soon. Kind regards, Ana Cláudia Branco Customer Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2016
nice hotel. quiet. conveniently located to the metro
Comment from Hotel Management
Jul 8, 2016 by Customer Experience Manager, Hotel Management
Dear Guest, Thank you so much for your feedback. We are happy that you have had a thoroughly enjoyable stay with us! We look forward to welcome you again, hopefully soon. Kind regards, Ana Cláudia Branco
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Macquarie, Australia

Experience generous Portuguese hospitality

Posted Nov 14, 2015
Pros: Generous and friendly hospitality. Good value for money.
Location: Gulbenkian Museum, Marques de Pombal Square, Prince Edward VII Park, El Cortes Ingles department store, 2 metro stations within easy walking distance.
Two of us stayed here for three nights in early October 2015. A very good buffet breakfast was included in our tariff. Staff were all courteous, responsive and efficient. We loved the wonderful food and friendly, generous service in the coffee shop which serves dinners as well as light food. There is also a restaurant. We had a panoramic view of Lisbon from our top floor window. Our room was very large by European standards. Fixtures are a little dated but the décor is absolutely charming. Location is very convenient with two metro stations, the Gulbenkian Museum, Marques de Pombal Square and Prince Edward VII Park within easy walking distance. There is a small supermarket very close by as well as cafes and restaurants.
Comment from Hotel Management
Nov 18, 2015 by Hotel Real Parque , Hotel Management
Dear Teresa We are very happy to learn that you had such a great experience with us. Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism. Your comment is very special to us because it shows that our goal was accomplished. We will continue to do all of our efforts to improve our service every day. We hope you stay with us again soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Midlands

Lisbon weekend

Posted Oct 30, 2015
Pros: The staff friendliness and customer service.
Cons: Nothing really.
Location: Location was five minutes walk from metro and El Corte Ingles, so everything was to hand. The hotel was in a nice quiet area but easy reach of centre.
Staff were amazing, very friendly and efficient. Breakfast buffet was excellent, as was the food and service in the sports bar and the adjacent snack bar.
Comment from Hotel Management
Nov 3, 2015 by Real Parque , Hotel Management
Dear Dave, Thank you so much for your constructive comments and review. It was a real pleasure to read your review and how much you have enjoyed your stay with us. Only demanding Guests like you allow us to improve our service and continue to exceed expectations. We look forward to welcoming you again, hopefully soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Very nice. Staff wonderful. Very good value.

Posted Oct 28, 2015
Pros: All
Cons: Lift in room
Location: Good
All good stuff. Staff wonderful. Very friendly and helpful.
Comment from Hotel Management
Nov 3, 2015 by Real Parque , Hotel Management
Dear Joe , Thank you for your comments. It’s always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards,