Ratings based on 1,842 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chelmsford, England

Lovely hotel, well-placed to explore Lisbon

Posted Jul 29, 2017
Visited Lisbon for a 4 night family break in late July 2017. Stayed at the Intercontinental Hotel and were not disappointed by the customer service we received. Check-in was slightly delayed as our room was not quite ready for us at 4pm so we waited in the lobby bar area and were given a complimentary drink whilst we waited. Our room was clean and spacious with comfortable beds and a nice bathroom and plenty of storage space for our clothes, etc. The hotel is a short drive away from the airport (10-15 minutes, taxi should cost you kmow more that 15 Euros), an 8-10 minute walk away from the metro station (downhill on the way, steep climb back up to the hotel), across the road from a lovely park (with play area for children, a café that serves toasted sandwiches/pizzas/salads and is extremely picturesque) and is also within walking distance of the sea (about 35 - 40 minutes). There is a nice fitness room which is open 24 hours and has treadmills, a crosstrainer/elliptical trainer, an exercise bike and some strength training machines/free weights. Breakfast was nice. The only downside is the lacknof consideration for vegetarians - hash browns were placed in the same serving container as the turkey sausages and warm food options for vegetarians were quite limited - otherwise the choice at breakfast was plentiful. The Concierge was very helpful in helping us to plan our itinerary for our short trip. Overall a nice hotel, good location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alamo, CA

Hotel close to downtown

Posted Jul 28, 2017
Pros: Nice, quiet and very helpful staff
Excellent hotel situated within walking distance of downtown and the shopping district of Lisbon.
4 out of 5
Recommended
for Everyone
by A verified traveler from WALES

nice hotel pity about the beds

Posted Jul 8, 2017
Pros: everything really , the air conditioning worked well and better than most hotels.
Cons: They should get rid of the extra beds which are not nice to sleep on.
Location: Good location if you are physically fit as it is a good walk to town , and not recommended to walk back due to the hilly terrain.
Overall a very nice hotel which was well run and looked after their guests very professionally. My one and only complaint was on arrival at our room I was surprised to only have 2 single beds in the room booked for 3 people , myself and my 17 year old kids. They did get an extra bed into the room , but this bed was so uncomfortable that we had to swap beds to share out the uncomfortable bed. When customers book a room for 3 people they expect 3 proper beds or at least 2 double beds. Apart from the bed situation I feel that this hotel is one of the best I have stayed in.
Comment from Hotel Management
Jul 12, 2017 by pp, Hotel Management
Dear Valued Guest Thank you very much for choosing InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your feedback with us. I am delighted to read that, in general, you did enjoy the comfort and facilities here in the hotel . We sincerely regret the issue about the third bed and wish to apologise for the inconvenience caused.Our main goal is to exceed our Guests’ expectations making each stay a memorable experience. It was a pleasure to have you as our Guest and we look forward to welcoming you again in a near future. Yours sincerely Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted Jul 5, 2017
Overall good hotel, but lacked outdoor facilities such as pool and loungers.
Comment from Hotel Management
Jul 7, 2017 by pp, Hotel Management
Dear Valued Guest Thank you very much for choosing InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your feedback with us. I am delighted to read that you did enjoy the comfort and facilities here in the hotel . Our main goal is to exceed our Guests’ expectations making each stay a memorable experience. It was a pleasure to have you as our Guest and we look forward to welcoming you again in a near future. Yours sincerely Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Location is very good

Posted Jul 1, 2017
Staff helpful, rates a bit high but ok for a high end experience--not a cheap one. You get what you pay for.
Comment from Hotel Management
Jul 4, 2017 by pp, Hotel Management
Dear Valued Guest Thank you very much for choosing the InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your experience with us. I am very happy to hear the hotel as well as service from our team met all your expectations and it is comments like yours that they strive towards every day. It was a pleasure to have you as our Guest and we look forward to having another opportunity to welcome you in the not too distant future. Yours sincerely Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Delhi INDIA

Great Stay in Lisbon, one of the best hotel !

Posted Jun 13, 2017
Hotel is very good and is very well located in Lisbon. Everything is very well organised and maintained. Hotel staff was friendly and very cooperative. Highly recommended.
Comment from Hotel Management
Jun 27, 2017 by pp, Hotel Management
Dear Valued Guest Thank you very much for choosing InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your feedback with us. I am delighted to read that you did enjoy the comfort and facilities here in the hotel . Our main goal is to exceed our Guests’ expectations making each stay a memorable experience. It was a pleasure to have you as our Guest and we look forward to welcoming you again in a near future. Yours sincerely Area General Manager
5 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Excellent hotel for a family trip.

Posted Apr 26, 2017
Pros: The Club lounge was great. The service was excellent. The breakfast selection was amazing and the afternoon refreshment hour was bonus.
My family and I stayed at The InterContinental in Lisbon for 1 week. The room was spacious and clean. The shower was amazing and the beds were comfortable. The staff was very helpful and friendly. They all spoke English well. We had a wonderful stay.
Comment from Hotel Management
May 4, 2017 by pp, Hotel Management
Dear Valued Guest We would like to thank you for recently visiting the InterContinental Lisbon and for taking the time to leave us a nice review. We are glad to learn you appreciated our hotel as our main goal is to exceed Guests'expectations making each stay a memorable experience. It was a pleasure to have you as our Guest and we look forward welcoming you in a near future. Yours sincerely Area General Manager-Portugal
5 out of 5
Recommended
for Everyone
by A verified traveler from hewazy

Nice and close to the city center

Posted Apr 21, 2017
I had a very nice experience about the people in Lisbon very friendly and well behaved very impress by them And nice food nice country very clean I love to go back again
Comment from Hotel Management
May 4, 2017 by pp, Hotel Management
Dear Valued Guest Thank you very much for sharing your experience with us after your most recent at InterContinental Lisbon. I am delighted to hear that you had a wonderful stay with us. Our main goal is to exceed our Guests' expectations making each stay a memorable experience. We look forward to welcoming you to our hotel in the future. Yours sincerely Area General Manager-Portugal
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Apr 20, 2017
Pros: View Concierge service was excellent Excellent breakfasts
Cons: Cooked breakfast could have been hotter A mirror in the bedroom would have been useful rather than the bathroom or wardrobes
Location: Very close to a park and also from where all the red tourist buses go but it is quite a walk to get into the hub of Lisbon
Good hotel with friendly helpful staff There were issues with our booking/checkin.This is being investigated
Comment from Hotel Management
May 4, 2017 by pp, Hotel Management
Dear Valued Guest Thank you for your comments regarding InterContinental Lisbon. We appreciate you taking the time to make us aware of your nice experience during your recent stay. I am delighted to read that you did enjoy our service and facilities. It was a privilege to have you as our Guest and we look forward welcoming you back in the future. Yours sincerely Area General Manager-Portugal
5 out of 5
by jaime

This traveler left a rating score only Posted Apr 16, 2017 on Hotels