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Reviews of Lisbon Serviced Apartments - Baixa Chiado

4 out of 5
Lisbon Serviced Apartments - Baixa Chiado
Rua da Assuncao, 88, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 373 out of 804 reviews" "
Rating 8 - Good. 323 out of 804 reviews" "
Rating 6 - Okay. 73 out of 804 reviews" "
Rating 4 - Poor. 18 out of 804 reviews" "
Rating 2 - Terrible. 17 out of 804 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ammar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, only down size was water heater ran out of hot water in the middle of taking a shower.
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Linda V

Traveled with partner
Liked: Amenities, property conditions & facilities
Walking distance to all your needs. Use Uber if going far. Hilly. Flat well appointed. Restaurants close.
Stayed 7 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on Oct 19, 2023
Dear Linda,Thank you for sharing your experience at Lisbon Serviced Apartments. We're delighted to hear that you found our location convenient for your needs. If you ever plan to visit Lisbon during the Christmas season, you can enjoy the festive atmosphere and don't miss the stunning Christmas lights at Praça do Comércio. We appreciate your feedback, and we hope to welcome you back soon.Best Regards,Lisbon Serviced Apartments

8/10 Good

Bennett

Traveled with partner
Liked: Cleanliness
Apartment was functional in a great location and washing machine was a plus. On the negative side, apartment was very sterile with blank white walls, mattress was uncomfortable, floors creaked, and fan in AC in bedroom was noisy.
Stayed 3 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on Oct 13, 2023
Dear Bennett,Thank you for choosing Lisbon Serviced Apartments for your stay! We're delighted to hear you appreciated our great location and the convenience of having a washing machine in your apartment. Your feedback is valuable, and we'll take note of the areas for improvement. While our aim is to create a clean, comfortable environment, we'll work on adding some warmth to our decor.If you're up for a little adventure, consider exploring the vibrant Alfama district in Lisbon. Its narrow streets, historic charm, and the Fado music that fills the air make it a must-visit. We hope to welcome you back soon for an even better experience!Best Regards,

10/10 Excellent

alfredo

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 4 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on Oct 13, 2023
Dear Alfredo,Thank you for your wonderful 5-star review! We're delighted to hear that you appreciated our great location. Lisbon is full of fantastic places to explore, and speaking of locations, have you visited the historic Belém Tower? It's a must-see for any Lisbon traveler.Best Regards,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Stay away from this apartment
I strongly advise against considering this apartment. The promised check-in instructions were mysteriously absent, leaving you in a bewildering situation upon arrival. What's even worse, they were fully aware that the air conditioning was out of commission, yet they conveniently failed to mention this crucial detail beforehand. As a result, the room feels like a sauna and is practically uninhabitable. The overall service experience is nothing short of a letdown.
Stayed 5 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on Aug 24, 2023
Dear Anonymous,Thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you faced during your recent stay. Please accept our sincere apologies for the inconvenience you encountered with the check-in instructions and the air conditioning. This is certainly not the kind of experience we aim to provide.Your comments are valuable to us as they allow us to identify areas for improvement. We are committed to rectifying these issues to ensure that no future guest encounters similar concerns. On a brighter note, we'd love to highlight the vibrant and historic Alfama district of Lisbon, known for its narrow streets, colorful houses, and soulful Fado music. It's a charming neighborhood that captures the essence of Lisbon's culture and heritage.We truly hope that you might reconsider and give us another chance to provide you with a much-improved stay. If you do, we'll make sure your experience reflects the true spirit of Lisbon and the warm hospitality that our city is known for.Best Regards,Lisbon Serviced Apartments

6/10 Okay

Michelle

Checking in long and tedious. Air conditioning was not really effective.
Stayed 4 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on Aug 24, 2023
Dear Michelle,Thank you for sharing your feedback with us! We're delighted that you chose Lisbon Serviced Apartments for your stay and appreciate your valuable input. We apologize for any inconvenience you experienced during check-in; please know that we're actively working to streamline the process for a smoother arrival.We're sorry to hear that the air conditioning didn't meet your expectations. Lisbon's vibrant weather can indeed be a challenge at times. On a brighter note, we're excited to let you know that we're in the process of upgrading our HVAC systems to ensure a more comfortable stay for all our guests.As you explore Lisbon, we recommend visiting the iconic Belém Tower, a UNESCO World Heritage site that beautifully reflects Portugal's maritime history. Its intricate architecture and stunning waterfront location make it a must-see attraction.Thank you again for your review, Michelle. Your insights help us improve, and we hope to have the opportunity to welcome you back for a truly exceptional experience.Best Regards,Lisbon Serviced Apartments

2/10 Terrible

Mitchell

The air conditioning doesn’t work, and our shower drain was clogged. Definitely not worth the money. Area around the apartment is great though!
Stayed 3 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on Aug 24, 2023
Dear Émilie,Thank you for choosing Lisbon Serviced Apartments for your recent stay and for taking the time to share your feedback. We apologize for any inconvenience you experienced with the air conditioning during your visit. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests, and we're truly sorry for falling short of your expectations in this regard.We're glad to hear that you found our location convenient for exploring the beautiful city of Lisbon. It's true that our apartments are strategically placed to offer easy access to the city's charming neighborhoods and iconic attractions. Since you appreciate exploring, we recommend checking out the historic Belém Tower next time you're in town. It's a UNESCO World Heritage site that offers a glimpse into Portugal's maritime history and stunning river views.Your feedback is invaluable to us, as it helps us improve and enhance the experiences we provide. We hope that despite the inconvenience, you were still able to enjoy the vibrant atmosphere and unique culture of Lisbon.Should your travels bring you back to Lisbon, we'd be honored to have the opportunity to provide you with a more seamless and delightful stay. Please don't hesitate to reach out to us directly so we can assist in making your next visit exceptional.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Danilee

Stayed 1 night in Jul 2023

8/10 Good

Danilee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything checked out great specially location, cleanliness and amenities (specially the washing machine). It's very close to a couple of metro stations and within walking distance to tourist attractions. Our only complaint was abt the strong smell from the downstairs restaurant in the main bedroom. Our clothes smelled like ramen and curry. But regardless, would probably still stay there. Just wish that can be fixed before my next stay.
Stayed 5 nights in Jul 2023

10/10 Excellent

Shweta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this property, proximity to be in the heart of the city,but the best part was though it was in the center,it had sound proof glass doors and there was housekeeping everyday.Checking in was a little complicated, but the man working below helped us Would definitely recommend staying here.
Stayed 4 nights in Jul 2023

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Jul 2023

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. However, I would suggest to have a clear communication on which code is for the front door and the room door. Our flight was delayed and so we got there at 1 am. We got the main door to open but after a few tries.
Stayed 2 nights in Jul 2023

10/10 Excellent

Laura

Liked: Cleanliness, room comfort
A little disappointed with the administration.
The apartment was well located and well equipped. We had great communication until we accidently made a double payment. They refunded most of the second payment - but it was $230 short. I have tried emailing them several times - but this issue has not been resolved.
Stayed 5 nights in May 2023

10/10 Excellent

deborah

Traveled with family
Liked: Cleanliness, room comfort
Wonderful location. A bit confusing with the check in process, but they are very helpful with it.
Stayed 3 nights in May 2023

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and spacious, perfect for the three of us. Our other apartments had a nice little welcome treat which they didn't. Not a big deal, but would have been a nice touch.
Stayed 5 nights in May 2023

2/10 Terrible

Baron

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Great location, but the apartment is close to an Indian restaurant therefore the smell was overwhelming in the rooms. We noticed all our clothes smelt of strong spices when we left. You couldn't enjoy the space or relax due to the strong odour. Such a shame. I would strongly advise against choosing this property.

6/10 Okay

Jennifer

Stayed 3 nights in Mar 2023

10/10 Excellent

Anup

Traveled with group
Liked: Cleanliness, room comfort
Best Place to stay in Lisbon
Very Nice accomodation, centrally located. Close to all amenities and Highly recommended.
Stayed 3 nights in Feb 2023

10/10 Excellent

Fawaz, Walnut

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2023

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Gr8 location. Very clean. Easy to get in & out throughout the day.

10/10 Excellent

Ronald

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay and Raquel and Luiza were amazing
Response from Lisbon Serviced Apartments Team on Nov 11, 2022
Thank you for your review !

8/10 Good

Leonor Lugtu

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent near the Tourist spot its Just hard to Communication when you need to fix something for the property. You cant ask for Help.
Stayed 6 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on Nov 11, 2022
Thank you for your review !

10/10 Excellent

vivian

Liked: Cleanliness, room comfort
We had a little trouble locating the place and self-checking was new to us but overall it was the perfect location.
Stayed 2 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on Oct 17, 2022
Thank you very much for your review !!

6/10 Okay

Ajay Kumar

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Liked the storage lockers that could be used to store suitcases in case you arrive early or have a late flight. Property was clean and well maintained. While the kitchen had enough pots and pans, there were no condiments to cook. Also the property was listed as having a dryer, which it clearly did not have. It was only a front loader which only a washer and not a combined washer/dryer unit. The washer could only be used if 1 Euro was left in a cup to get the detergent from room service the next day. There was a clothes airer in the small balcony which could only be used to dry small items of clothing. Wonder if this was the dryer mentioned in the listing! Not the ideal place to stay when travelling with children.
Stayed 3 nights in Aug 2022
Response from Lisbon Serviced Apartments Team on Sep 20, 2022
All the reviews are important to us, thank you very much for your opinion !

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Spacious apartment, great location, could be noisy
The first night was a bit rough for us. After a long day of traveling to get to Lisbon, we were exhausted and went to bed early just after 9:00 pm only to be awaken by other apartments’ guests to came back later and didn’t care to keep their voice down close to and past midnight. Some of them were actually shouting and swearing loudly. They quieted down after 1:00 am. We could also hear the guests above us walking around in their apartment, taking a shower, or flushing the toilet. For the rest of our stay, we went to bed closer to midnight and all seemed better. I put on my earplugs and was able to sleep. Aside from that, the location is unbeatable: right in the center of Lisbon, walkable to many restaurants and subway. We didn’t care to cook during our four nights’ stay but the kitchen is well stocked and we enjoyed the spacious apartment. Washing machine doesn’t have dryer so you will have to hang your clothes indoors to dry. Overall we feel this is a good choice for first time traveler to Lisbon. A bit too touristy but being able to walk everywhere is a plus. It feels also very safe with lots of people and police presence late after dark.
Stayed 4 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on Sep 19, 2022
Thank you very much for your review !Unfortunately can't control all the noise factors, although we are very happy to know that you loved our apartments and Lisbon !

6/10 Okay

Gary

Liked: Cleanliness, room comfort
Great location, with some noise…
The apartment is in a great location! It’s nice and updated! Close to so many landmarks! But the down side is that it right across from a restaurant and small bar. The windows are old and not sound proof! The walls are thin too, so you can hear people in the hallway and in the unit next door. The price was very reasonable. We were only there 1 night, on a Monday. Weekend nights would probably be much noisier in the late night hours.
Stayed 1 night in Sep 2022
Response from Lisbon Serviced Apartments Team on Sep 19, 2022
Thank you very much for your review!Unfortunately we can't control some exterior factors, we do our best have soundproof apartments but there is many activity in the city.

10/10 Excellent

Janice, Stamford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love the location of this apartment, super convenient. Easy check in kiosk and the staff responded right away when we needed extra towels and when we had a slight issue with the water tank. We love the set up of the apartment and this was our second stay at the same location for our visit at Portugal.
Stayed 5 nights in Aug 2022
Response from Lisbon Serviced Apartments Team on Aug 26, 2022
Thank you very much for your review !

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good location and responsive management
Apt itself was clean and spacious. However the air conditioning was not working -- management tried to fix but said they needed to have a technician come in which didn't happen while we were there. Close to main placas, but very noisy with outdoor cafes and entertainment till 11 pm every night.
Stayed 4 nights in Aug 2022
Response from Lisbon Serviced Apartments Team on Aug 25, 2022
Thank you very much for your review review, all the reviews are very importante to us and make us improve our service.

8/10 Good

Karina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed having a kitchen and that we could walk to most areas or take a metro ride. The air conditioning was a relief in the heat although it could be a bit noisy at times.
Stayed 5 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on Aug 11, 2022
Thank you for your feedback, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

2/10 Terrible

Tony

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on Aug 11, 2022
Unfortunately we cant know what was wrong during your stay.

10/10 Excellent

Aida

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I stayed 10 days last year and really enjoyed the apartment. I decided to return to Lisbon again this year. The apartment I was assigned was not as new as the one from last year. Also, the refrigerator was dirty. The city view was not as nice as the one from last year.
Stayed 2 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on Aug 11, 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

6/10 Okay

MARIANELA, MIAMI

Traveled with family and small children
Liked: Amenities
The floor makes so much noise. Specially when waking up in the middle of the night to go use the bathroom. I have never experienced anything like it, very loud and I’m not a big person. The apartment is in a great location but too much noise around. Love the easy access when checking in.
Stayed 2 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on Jul 13, 2022
Thank you very much for the time that you expend to write your comment. All the reviews are very important to us and make us improve our facilities. We hope to see you next time in Lisbon

10/10 Excellent

Luis

Stayed 5 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Jun 2022
Response from Lisbon Serviced Apartments Team on Jul 13, 2022
Thank you very much for your comment ! We hope to see you next time.

10/10 Excellent

David

Stayed 2 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on Jul 13, 2022
Thank you very much for your comment ! We hope to see you next time.

6/10 Okay

Edward

Traveled with family
Stayed 3 nights in May 2022

2/10 Terrible

Nicola

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Shahnaz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location Good property!
Stayed 7 nights in Mar 2022

10/10 Excellent

Pierre Carl

Liked: Room comfort
Vraiment confortable
Great. C'était vraiment un très beau séjour dans cette apartement. Plusieurs fenêtres, plusieurs pièces, lave vaisselle et lave linge, très bien situé près du Métro Rossio. Tu te trompes pas.
Stayed 2 nights in Mar 2022

10/10 Excellent

Rashmi

Stayed 3 nights in Feb 2022

10/10 Excellent

Santiago

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place. Centrally located. Close to everything. Near to all kind of public transportation. Beautiful apparent with high ceilings and amazing windows. Though I’m a central area, really quiet. Will go back again. Also with the convenience of luggage lockers.
Stayed 3 nights in Feb 2022

10/10 Excellent

Janry

Stayed 4 nights in Jan 2022

10/10 Excellent

Mais

Traveled with family
Liked: Cleanliness, room comfort
Great experience
Great location, nice and helpful cleaning staff, easy to access.
Stayed 5 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Sharon

Liked: Cleanliness, room comfort
Great Apartment, Good deal, unfortunate timing
We were met by the Manager, to assist with the automated check-in feature which we really appreciated. The Apartment is in a fantastic location on a quiet street, for being in the heart of the 'old' City. The washing machine was a bonus as we have been away from home for quite awhile. The kitchen is well appointed and there is plenty of space to truly kick back and relax. 3 of the 5 nights we were woken up at 03:30 in the morning by arguments and fights in the entrance to the Apartments by the guests in the room above us.
Stayed 5 nights in Nov 2021

8/10 Good

Jason

Business traveler
Liked: Cleanliness, room comfort
Good apartments with the essentials you need. Drainage issues with sink and shower drains.
Stayed 2 nights in Nov 2021

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

Ronald

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was such an amazing place with the perfect amenities and right in the county of Lisbon near rossio square. We will be returning.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is close to everything we needed. We had no issues going to the grocery stores, restaurants or public transportation. The neighborhood is generally flat, so we were able to warm up our legs before we hit the inclines 😁. The housekeeper was very pleasant and helpful. The people behind the scenes of renting us the apartment were only an email away for anything we needed. Our vacation was for one week, but we extended it to two and stayed in the same place. Yes, we thought of moving to another part of the city, but we were comfortable here.
Stayed 7 nights in Jul 2021