Deluxe Room, Terrace, Garden View | In-room safe, blackout drapes, free WiFi, bed sheets

Reviews of Pergola Boutique Hotel

4 out of 5
Pergola Boutique Hotel
Avenue Valbom No 13, Cascais

Reviews

9.6

Exceptional

Rating 10 - Excellent. 152 out of 193 reviews" "
Rating 8 - Good. 37 out of 193 reviews" "
Rating 6 - Okay. 2 out of 193 reviews" "
Rating 4 - Poor. 2 out of 193 reviews" "
Rating 2 - Terrible. 0 out of 193 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favourite place to stay in Cascais. It’s a beautiful property (both inside and out) with an excellent restaurant on site. The staff are absolutely wonderful. I highly recommend:)
Stayed 1 night in Jan 2024

10/10 Excellent

frank

Stayed 1 night in Dec 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Marilynne

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Central location. Close to beach and restaurants. Restaurant service was extremely slow. Food was above average for breakfast but very average for lunch and below average for takeout breakfast. Staff kept telling us to refer to the What’s up app instead of offering personal information.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shirley

Stayed 1 night in Oct 2023

10/10 Excellent

Jayne

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel within walking distance to restaurants and shops.The grounds to the hotel were great and the dinning room was beautifully decorated. Reception very helpful nothing was too much trouble.
Stayed 7 nights in Jun 2023

10/10 Excellent

Senem

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We loved our stay at the Pergola. It is in agreat location, the house/hotel is beautiful and staff is so nice.
Stayed 3 nights in Jun 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
What can I say about the staff but amazing, a great friendly welcome, never had a check in where you are seated in Chesterfield chairs and offered your choice of drink while your dignified host encourages and engages with you and makes you feel individually welcolme (as I am trying to learn Portuguese he spoke patient Portuguese with me to help me learn) The rooms are charming, the garden outside is lovely, the location is excellent for the train and for a short walk to any location you would wish to visit. I had a very excellent breakfast here on my final day which is prepared a la carte, which I always think is better and less wasteful. But I didn't try the food on the evening though the bar was nice and it was quite busy with diners on an evening. Charming place throughout and you won't get better treatment at check in at any of the best hotels in the world.

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
A good not great stay
A good (not great) stay at the Pergola. Positives: Comfortable bed, great shower. Super friendly and helpful concierge. Service at breakfast great (depending on who you get) Beautiful setting and gardens Cons: Can be very lacklustre service for drinks/breakfast, with forgotten orders, or being forgotten all together. Missing some hotel standards; can’t hang a note on door saying do not disturb, or clean my room, leading to issues with housekeeping (not their fault, they have to guess who is in) Minimal storage; it is a beautiful house, but lacks some basics - definitely worth staying with that in mind. Sound really travels! - again, due to the nature of the house, you hear everything. On some sites it’s marketed as adults only - when we were there we had young children very upset in halls from 10pm - midnight. Felt for them and the parents as the sound just echoed everywhere ☹️. Not sure if it is still adults only or not, but don’t head in thinking you’ll have a deep sleep. Overall, felt like one for the influencers to snap, as opposed to a truly relaxing stay. It’s a shame, as the staff are on the whole wonderful, as is the space, but it’s not quite gelling.
Stayed 3 nights in May 2023

10/10 Excellent

James

Stayed 1 night in Apr 2023

10/10 Excellent

Henrique

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING hotel! Don’t even think twice about staying there! EVERYTHING was PERFECT! I can’t wait to go back in September! I forgot to mention their breakfast! THE BEST!!!!
Stayed 1 night in Apr 2023

10/10 Excellent

Sarah

Stayed 3 nights in Apr 2022

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely building in a nice location. Great for a 1 or 2 night stay. Great communication from the hotel and friendly staff.
Stayed 1 night in Mar 2022

4/10 Poor

Alex

Not a good hotel
I would not recommend this hotel. It didn’t meet the online description. The hotel is an old, room smelled like mold, Bathtub/shower water did not drain water properly, light bulbs need to be replaced, walls need to be painted. No TV, no elevator, no receptionist after 5 pm. We booked for 3 nights, but had to leave after one night because of the unsatisfactory conditions. The staff was nice and we had no issues canceling the remaining two nights. Were able to find a much better place and had a great time in Cascais.
Stayed 3 nights in Mar 2022

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
This is exactly how a boutique hotel should be. The place was espectacular inside, the rooms beautiful and the service impecable! This hotel was the most amazing hotel we stayed the entire trip. It had character and personality. It is run perfectly by the staff and managment.
Stayed 1 night in Nov 2021

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the staff was very welcoming and helpful. The unique character, architecture and landscaping of the property was awesome. The gardens were a nice place to read a book or have a glass of wine.
Stayed 2 nights in Sep 2021

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property with bags of character right in the centre of beautiful Cascais. Service was always very friendly and efficient, wouldn’t hesitate to visit again in the future.
Stayed 2 nights in Mar 2020
Response from Patricia Gonçalves on Mar 15, 2020
Dear Guests, thank you so much for taking time reviewing our property and staff. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pergola House is a grand old family home. It is very conveniently located to the train station and you can walk to everything in Cascais. The guesthouse staff can’t do enough for you. Great breakfast on white linen in a beautiful room in the house. And port served in the evening in an elegant, tiled sitting room of the house. Cascais is a beautiful little town on the ocean. If you are in Lisbon or traveling in Portugal, Pergola House and Cascais is definitely worth a visit.
Stayed 2 nights in Mar 2020
Response from Patricia Gonçalves on Mar 7, 2020
Dear Guest thank you so much for your wonderful review. Our guests are like family to us. We hope that you can stay with us another time. Kind regards, Patricia Gonçalves, Manager

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Cascais
This is the best hotel in Cascais. Wonderful breakfast. Clean, well appointed room. Wonderful staff.Port at 7. Great1
Stayed 5 nights in Aug 2019
Response from Patricia Gonçalves on Aug 25, 2019
Dear Guests, thank you so much for taking time reviewing our property and staff. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Patrícia Gonçalves on Jun 18, 2019
Dear Guests, thank you so much for taking time reviewing our property. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Patrícia Gonçalves on Jun 9, 2019
Dear Guests, thank you so much for taking time reviewing our property. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful charming stay
An oasis in the Middle of old Town. Great staff kind and multilingual.wonderful breakfast, many délicate attention.
Stayed 1 night in Jun 2019
Response from Patricia Gonçalves on Jun 5, 2019
Dear Guests, thank you so much for taking time reviewing our property and staff. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Enchanting guesthouse
A stopover at Portuguese Rivera in an enchanting guest house, fabulous decor, attentive service and location just stone throw from the ocean. However, room withe a lot of street noise and not most comfortable bed mattress. Enjoyed the stay despite a short sleep.
Stayed 1 night in May 2019
Response from Patricia Gonçalves on Jun 1, 2019
Dear Guests, thank you so much for taking time reviewing our property. We really appreciate. Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The house was beautiful the gardens where breathtaking you could not ask for better service or a nice staff I highly recommend the Pergola House
Stayed 2 nights in May 2019
Response from Patricia Gonçalves on May 21, 2019
Dear Guests, thank you so much for taking time reviewing our property and staff. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019
Response from Patricia Gonçalves on Apr 20, 2019
Dear Guests, thank you so much for taking time reviewing our property. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful home, spacious room and nicely decorated. Breakfast was lovely and location is great to walk around. Only small complaint was the firm mattress, but the showers were so lovely!
Stayed 1 night in Apr 2019
Response from Patricia Gonçalves on Apr 5, 2019
Dear Guests, thank you so much for taking time reviewing our property. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Patricia Gonçalves on Mar 31, 2019
Dear Guests, thank you for the 5 out of 5. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value at this charming and very well maintained house. The staff were super friendly
Stayed 4 nights in Mar 2019
Response from Patricia Gonçalves on Mar 31, 2019
Dear Guests, thank you so much for taking time reviewing our property and staff. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Very kind and helpful staff and beautiful hotel!
Stayed 2 nights in Mar 2019
Response from Patricia on Mar 9, 2019
Dear Guest Thank you for choosing Pergola Hhouse to stay. Thanks for the review score.

10/10 Excellent

Verified traveler

Stayed 7 nights in Feb 2019
Response from Patrícia Gonçalves on Apr 1, 2019
Dear Guests, thank you so much for taking time reviewing our property. We really appreciate. We hope that you will stay with us another time Kind regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly located for everything in Cascais. Beautifully appointed period house, super friendly and helpful staff, lovely breakfast and the glass of port in thee guest lounge and bubbly at breakfast were the icing on the cake!!
Stayed 2 nights in Jan 2019
Response from Patricia Goncalves on Feb 2, 2019
Thank you so much dear guest for the wonderful review. We hope that you can stay with us another time in the future. Kind regards, Patricia Gonçalves - General Manager

10/10 Excellent

h, albany, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely house, perfect location, friendly staff, free port offered in afternoon. No parking, but there is metered parking on street.
Stayed 1 night in Nov 2018
Response from Patrícia Gonçalves on Nov 20, 2018
Dear Guest Thank you so much for your lovely review. Hoping that you will stay with us another time in the futur. Regards, Patricia Gonçalves, General Manager

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Patricia Gonçalves on Oct 23, 2018
Dear Guest, Thank you so much for your evaluation. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Patricia Gonçalves on Oct 2, 2018
Dear guest, thank you very much for your score regarding our house. We hope you stay with us again in the future. Regards, Patricia Gonçalves (General Manager)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Patricia Goncalves on Aug 19, 2018
Thank you dear Guest for your pontuation about our Guest House. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So cool and amazing, amazing service!
Hi this house is SO cool and the service is BEYOND!!! They even helped me book a cave tour in the Algarve, far away, and my train tickets for a big journey .. it was like a CLASS in how to do customer service well! The only drawback was noise around the house .. you are in a house .. but I loved this place and would DEF stay here again, many, many times!
Stayed 2 nights in Aug 2018
Response from Patricia Gonçalves on Aug 15, 2018
Thank you so much dear guest for your 5 star review. It was a pleasure to have you here. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property, lovely owners. I loved my stay here.
Stayed 1 night in May 2018
Response from Patricia Goncalves on Jun 26, 2018
Dear Mrs. Carol, thank you so much for your review. Hope that you stay with us again. Regards, Patricia Goncalves General Manager

10/10 Excellent

Elly, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Fabulous house and welcoming helpful and friendly staff.
Stayed 6 nights in Jun 2018
Response from Patricia Goncalves on Jul 22, 2018
Dear Guest, thank you so much for taking time to comment and for posting the photos. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small room , but had everything I needed. A warm reception from all the staff. Breakfast was delicious with a range of options and eaten in the lovely garden most days. Ideally situated for visiting the prime sihts of Cascais.
Stayed 4 nights in May 2018
Response from Patrícia Gonçalves on May 29, 2018
Dear Guest , thank you so much for your review. Best regards

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place.
Central location. Hotel with character and charm. Staff extremely helpful. Stayed 2 nights, glad to have chosen this hotel.
Response from Patrícia Gonçalves on Apr 3, 2018
Dear Guest Suresh, Thank you for your lovely review. We hope that you can stay with us another time. Best regards,

8/10 Good

Ed, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely house.
We spent six nights at Pergola House and it was a great experience. Very genteel, soft music in the dining room at breakfast, wonderful paintings in the living room, and sweeping staircases. The staff were wonderful, friendly and very helpful. All areas were very clean and well maintained, the garden lovely, and I’m sure in the summer it will be stunning as it was lovely in spring. The only negative for me was that the mattress was too hard. I didn’t bring this to anyone’s attention though so am not really complaining, just commenting. Overall we had a great time there.
Stayed 6 nights in Mar 2018
Response from Patrícia Gonçalves on Mar 30, 2018
Dear Guest, Thank you so much for your lovely review about Pergola House. We hope that you can stay with us another time in the future. We will take into consideration your comment about the mattress

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Loved Pergola House, feels like you're sharing someone's private home. 5 minutes from trains and buses to Lisbon.
Stayed 4 nights in Mar 2018
Response from Patricia Goncalves on Mar 22, 2018
Thank you dear Guest for your lovely review about Pergola House. We hope that you can stay with us again in the futur. Our door are always open for such wonderful guest.

10/10 Excellent

Malcolm, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience from start to finish
Delivered everything I hoped for and more. Two minutes walk from railway station. Staff very friendly and helpful. Good breakfast and very comfortable room. Nice lounge area to relax with complimentary glass of port in the evenings. Traditional hospitality at its very best in a stunning property.
Stayed 4 nights in Nov 2017
Response from Patricia Gonçalves on Dec 12, 2017
Dear Guest, thank you so much for your wonderful review. We hope that you will stay us another time. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sensational place
Stayed 3 nights in Oct 2017
Dear guest, thank you so much for your review. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

KAREN, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL PERGOLA
ABSOLUTELY BRILLIANT STAY - STAFF WONDERFUL, GARDENS AMAZING. ONLY REASON I WOULD GIVE IT A SCORE OF 4.8 IS BECAUSE THERE IS NO ELEVATOR/LIFT OR MINI FRIDGE IN ROOMS
Stayed 3 nights in Oct 2017
Response from Patricia Gonçalves on Nov 18, 2017
Dear Guest, thank you so much for your nice review. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed and breakfast excellence
The Pergola House is that rare find.....perfect location, perfect charm, perfectly wonderful people in charge and perfectly congenial guests......and a great breakfast to wake up to.
Stayed 3 nights in Oct 2017
Dear Guest, Thank you so much for your wonderful review. Best regards, Patricia Gonçalves General Manager

10/10 Excellent

Tony, MA / CT USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and personal
Relaxing and peaceful, a nice way to end our vacation. Great location right in the center and with short walks to multiple beaches. Lovely breakfast served inside or out in their beautiful gardens, and complementary Port wine served every night between 6 and 8 in their Garden.
Stayed 3 nights in Sep 2017
Response from Patricia Gonçalves on Nov 20, 2017
Dear Guest, Thank you so much for your review. Best regards, Patricia Gonçalves General Manager