3 star Hotel with 5 Star trappings and price
Posted Jan 4, 2017
I believe an earlier reviewer made the comments and I should have listened. Wife and I spent 4 nights here. While the Exterior and common areas are fabulous once you get to your room all the wonderment and elation quickly evaporate. The first room they gave us was a pokey double bed with a view of the road, what was not bearable was that the whole corridor was overpowered by the smell of musky cigars which made it a very bad experience every time you stepped outside your room. I asked to be moved explaining why and to ask for a king bed also. They moved me to the same corridor 4 doors away but this time with a city view and king bed...it was 11pm so I was in no mood to keep changing rooms. My wife and I agreed to stay and change next day.
The room sizes generally are very small, certainly not inline with the expectation of a 4/5 star hotel, the TV in each room is an old LG LCD 19 inch with poor picture quality, no pay per view movies, bedding is poor quality. When my wife asked for couple of complementary water bottles when they made the bed up she was informed we only got that at check in and not every day. Certainly didn't feel like a 5 star experience. I like to usually chill In the hotel room, watching the TVs and catching up on work. This was the one hotel I felt claustrophobic in the room and just wanted get out. At check out they didn't even bother to ask how our stay was..that pretty much summed t up for me. Will not be returning.
Comment from Hotel Management
Jan 20, 2017 by Pestana Palace Lisboa, Hotel Management
Dear Mr. Kang,
We are grateful about the time you spent to share your experience, it was subject of all our attention and reflection. We are committed to deliver an exceptional experience to our guests and we are disappointed to hear that we didn´t achieved that during your stay.
It is our hope that you will give us the opportunity to better serve you in the future.