Ratings based on 380 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not so nice as expected.

Posted Feb 21, 2017
Pros: The breakfast is the best. The hotel very romantic but the rooms...
Cons: Mattress, new tv and the appropriate bidet faucet.
Location: Uber for everything as it is on top of a hill.
There is a really very small and old 21" tv. Incredible! It seems an old monitor but it is the tv. Not seem even in a 3 stars hotel. The bed is the worst possible. The mattress is terrible. If you have a neck or a spin problem, don't hesitate to go to another hotel. They tried to put some cushion on top of the mattress making it a little better but not enough. The faucet of the bidet was a lavatory faucet!! Not a bidet faucet, completely inefficient.
Comment from Hotel Management
Feb 23, 2017 by *, Hotel Management
Dear Guest, thank you for sharing your experience and your concerns; your feedback is very important for us. The hotel is currently being renovated and I do believe that upon your next visit your experience with us will be different. We look forward to receive you again. Sincerely.
2 out of 5
by A verified traveler from London, UK

3 star Hotel with 5 Star trappings and price

Posted Jan 4, 2017
Pros: The sourrounding and common rooms were very welll don and xtravagent
Cons: Quality of bedrooms
I believe an earlier reviewer made the comments and I should have listened. Wife and I spent 4 nights here. While the Exterior and common areas are fabulous once you get to your room all the wonderment and elation quickly evaporate. The first room they gave us was a pokey double bed with a view of the road, what was not bearable was that the whole corridor was overpowered by the smell of musky cigars which made it a very bad experience every time you stepped outside your room. I asked to be moved explaining why and to ask for a king bed also. They moved me to the same corridor 4 doors away but this time with a city view and king bed...it was 11pm so I was in no mood to keep changing rooms. My wife and I agreed to stay and change next day. The room sizes generally are very small, certainly not inline with the expectation of a 4/5 star hotel, the TV in each room is an old LG LCD 19 inch with poor picture quality, no pay per view movies, bedding is poor quality. When my wife asked for couple of complementary water bottles when they made the bed up she was informed we only got that at check in and not every day. Certainly didn't feel like a 5 star experience. I like to usually chill In the hotel room, watching the TVs and catching up on work. This was the one hotel I felt claustrophobic in the room and just wanted get out. At check out they didn't even bother to ask how our stay was..that pretty much summed t up for me. Will not be returning.
Comment from Hotel Management
Jan 20, 2017 by Pestana Palace Lisboa, Hotel Management
Dear Mr. Kang, We are grateful about the time you spent to share your experience, it was subject of all our attention and reflection. We are committed to deliver an exceptional experience to our guests and we are disappointed to hear that we didn´t achieved that during your stay. It is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
4 out of 5
by A verified traveler

Luxury Garden Hotel

Posted Nov 2, 2016 on Hotels
Lovely garden hideaway from the hustle and bustle of downtown Lisbon is but a quick taxi ride's distance to all the important sites. Breakfast buffet is exceptionally good. But, the bed's are HARD so sleeper beware. Service could also be a bit friendlier and more welcoming.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear guest, thank you for sharing your experience at Pestana Palace Lisboa. I'm sorry about the bed, but we are solving that. We look forward to receive you again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Best hotel we have stayed in.

Posted Oct 17, 2016
Location: The hotel is near Belem and within easy reach of the city.
Excellent pools, dining area, garden and spa. Staff are very helpful and made our stay enjoyable. Guided tours organised through Pestana Palace are excellent.
Comment from Hotel Management
Nov 9, 2016 by TPF, Hotel Management
Dear KJT, thank you so much for your review. We look forward to receive you again. best regards,
2 out of 5
by A verified traveler from UK

Three star accommodation in a five star setting

Posted Oct 15, 2016
Pros: Location, Garden Setting, Spa and splendid public rooms.
Cons: More realistic prices for the accommodation available. Management must check the condition of individual rooms.
Location: Great location around 4 kilometres from the city centre. Taxis are not too expensive and there are buses nearby. Not a huge amount to do in area.
The Pestana Palace is an imposing and gracious hotel in the setting of beautiful gardens located in a quiet and pleasant neighbourhood. It is also extremely expensive. The problem is that it simply does not provide good value for money. The room my wife and I were given certainly boasted a lovely view but was small with a single toilet,single sink and features( such as a single toothbrush cup) which clearly pointed to single occupancy.Indeed my daughter's room was identical. The soap tray was hanging off the wall when we arrived and a switch on the wall was broken and loose. Marble tops were stained and the carpet had a nasty cigarette burn. The lift sometimes worked and sometimes didn't. We made a formal complaint about these issues and on the last night were given a plate of complimentary chocolates and two apples. When presented with the bill for incidentals such as mini bar and room service the hotel had added on my daughter's room charge in spite of the fact that I had paid Expedia up front! The hotel even added a charge for a telephone call we hadn't made. Miguel, the helpful and polite reception manager apologized for the errors and made a 10% deduction to my bill - a token gesture, I'm sorry to say. The breakfast was highly satisfactory, the staff helpful and the Spa was fantastic but remember it should be - this is a five star hotel describing itself as one of the Leading Hotels in The World.
Comment from Hotel Management
Nov 9, 2016 by Teresa Pacheco Ferreira, Hotel Management
Dear Sir, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, like we talked in my office. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

the palace

Posted Aug 26, 2016
Pros: the whole palace
Cons: pretty much a perfect stay
Location: not really walkable to anywhere but not far fro Balem
an amazing stay. everything about this place was wonderful. staying in a palace was a great treat. the staff was excellent, the breakfast was superb, the grounds were exquisite, the rooms were comfortable.
Comment from Hotel Management
Sep 8, 2016 by *, Hotel Management
Dear guest, We appreciate your comments regarding your stay at Pestana Palace Lisboa and we look forward to serving you in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from ps boston

Posted Aug 23, 2016
Amazing! Beautiful garden, pool, breakfast, great place to stay in Lisbon
Comment from Hotel Management
Sep 8, 2016 by *, Hotel Management
Dear parisa a We appreciate your comments regarding your stay at Pestana Palace Lisboa and we look forward to serving you in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Oasis of tranquility in the city

Posted Aug 19, 2016
Pros: Terrific restaurant, old style feeling with modern amenities. Nice pools (indoor and outdoor) a, gym and spa (we did not use the spa)
Cons: Turn air-conditioning on in the gym in the morning.
Location: Take a tuk-tuk to town.
Beautiful hotel and grounds with modern comfort. Just being there makes you feel good.
Comment from Hotel Management
Sep 8, 2016 by *, Hotel Management
Dear guest, We appreciate your comments regarding your stay at Pestana Palace Lisboa and we look forward to serving you in the future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from ventura county, ca

Great staff and beautiful place

Posted Aug 15, 2016
The staff are great, respectful, pleasant and professional. I love that it is not a big hotel it feels intimate. The staff makes sure you're needs are taken care. Lovely buffet breakfast . The only negative is the bed is too firm / not heavenly bed
Comment from Hotel Management
Sep 8, 2016 by *, Hotel Management
Dear annie, We appreciate your comments regarding your stay at Pestana Palace Lisboa. It is always a pleasure to receive positive feedback. We look forward to serving you in the future. Sincerely,
4 out of 5
by Sophie from Canberra

Palaces, coaches and escape.

Posted Aug 13, 2016 on Hotels
The central Pestana Palace building was a feast for the eyes from the time I was first escorted through and each time I returned. It was lovely to wander through so much beauty each morning when I came down for the fantastic breakfast. The staff were warm and friendly. The pool setting within the lush gardens was a wonderful place to sit read and relax. Just what I was looking for.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Sophie, We appreciate your comments regarding your stay at Pestana Palace Lisboa. It is always a pleasure to receive positive feedback. We look forward to serving you in the future. Sincerely,