Ratings based on 66 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Feel like the queen Maria

Posted Feb 14, 2017
Great stay Beautiful gardens Blabla Nice food Great sandwiches How much more you need to know
Comment from Hotel Management
Feb 23, 2017 by Tiago Gonçalves, Hotel Management
I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our sanwiches, all of which are extremely important guest satisfaction features. I’ll make sure to pass the staff your great feedback.
5 out of 5
by A verified traveler

Pestana Minor

Posted Nov 3, 2016 on Hotels
Very helpful 24 hour reception desk team (especially the young lady who lives in Cascais). Plentiful breakfast buffet - with a surprisingly good Spinach Chocolate cake! Friendly lady breakfast & young male dinning room staff members. Some rather good neighbourhood restaurants too! Only issue we had was on the very first night there, a stage with rock band (music?) was playing right behind our room till almost midnight - nearly drove us mad. Not what we expected at a Pestana pousada! An advisement should have been noted for those who booked during this period.
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback following your recent visit to Pousada de Queluz Historic Hotel. I hope that you had a pleasant return journey. I greatly appreciate your comments on our Pousada and services as we find both positive and negative feedback constructive to come up with ways to eliminate all elements of dissatisfaction and excel in meeting your expectations. We are looking forward to welcoming you back in Pousada de Queluz Historic Hotel. Yours Sincerely, Tiago Gonçalves
2 out of 5
by A verified traveler from US

misleading

Posted Oct 25, 2016
Location: location felt dangerous and we were warned is dangerous from local people. Best thing to do nearby: Sintra and take electric tram to Cabo da Roca
This hotel boasts that it is located in Sintra, and technically, perhaps it is. But for all practical purposes, it is not. Granted, had we done our research, we could have figured this out easily. However, a quick search of "pousada" + "Sintra" ..and this is the result. It is in Queluz, which is about a 15-20 minute train ride from the area of Sintra you WANT to be in/explore. Also, our walk to the train station from the hotel was not an easy, or safe-feeling one. We had several local people warn us to not use the Queluz train station at night, which meant we had to take taxis and spend roughly twenty+ euros one way for this to happen. If the place had been as nice as the pictures showed on-line, perhaps we would have let it go, but it just wasn't. The room was clean, but not what you would expect for paying the high price they charge. The beds were not that comfortable, the Wi-Fi did not work in our room and overall, we were simply disappointed. The one redeeming quality was the breakfast. It was by far the best I had during our time in Portugal. It was also beautifully set up. In fact, the lobby and main rooms of the hotel were all beautiful, it was the guest rooms that were a let down for us in addition to the terrible location. In a nutshell, they should charge less and be more transparent when it comes to their facility so as to not leave people feeling disappointed as we were due to unmet expectations. To end on a positive note: Portugal is FANTASTIC!
Comment from Hotel Management
Feb 16, 2017 by Tiago Gonçalves, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback following your recent visit to Pousada de Queluz Historic Hotel. I hope that you had a pleasant return journey. I greatly appreciate your comments on our Pousada and services as we find both positive and negative feedback constructive to come up with ways to eliminate all elements of dissatisfaction and excel in meeting your expectations. We are looking forward to welcoming you back in Pousada de Queluz Historic Hotel. Yours Sincerely, Tiago Gonçalves
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel, amazing staff. Not worth the money

Posted Oct 19, 2016
Just too expensive . For that money, I expected more
Comment from Hotel Management
Oct 23, 2016 by Tiago Gonçalves, Hotel Management
Dear Vered, I would like to personally thank you for your review and comments. We appreciate receiving feedback from our guests, even if it is of a critical nature, as this is the only way we can truly assess our guests’ needs, and continuously improve the service we aim to provide.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontaio, Canada

Old World Charm

Posted Oct 15, 2016
Pros: Fatima booked us a private taxi/guide for the day - Rui is fantastic. Worth it to get most out of short stay.
Location: Location very good for a few days stay- half way between Lisbon centre and Sintra. Inexpensive local cafes.
Warm hospitality. Excellent breakfast. Very clean, comfortable accommodation. Palace restaurant exquisite in every way.
Comment from Hotel Management
Oct 22, 2016 by Tiago Gonçalves, Hotel Management
Dear Travel Buds, Thank you for taking the time to share your opinion, with your great comments and the reference to the dedication of our amazing staff and their ability to make you feel great with us.
5 out of 5
by A verified traveler

Excellent Pousada

Posted Jun 25, 2016 on Hotels
With only 28 rooms, this is a fabulous pousada! Rich with history and in a quiet town, we really enjoyed our stay. One of our favorite spots on our 3 week trip!
Comment from Hotel Management
Jul 15, 2016 by Guest Service Manager, Hotel Management
Dear Guest, To learn your review make us feel so happy!! Beeing one of your favorite spots is our best reward and motivation. Thank you so much for your preference and kind compliments Best Regards A.Teixeira
5 out of 5
Recommended
for Everyone
by A verified traveler from Somerset

Queluz in general

Posted Jun 3, 2016
Pros: Everything, the history, the size of the room, the cleanliness, the helpful staff. The mini bar in the room and room service if you want it. Just grea
Cons: Tea and coffee making facilities in the room would have been nice.
Location: Think I've said all that in the first paragraph!
Queluz is a funny place in that there isn't a lot going on. It's mostly residential. There is a large attractive park. The station is about a 10 minute walk from the poussada and will take you quickly into Lisbon or Sintra. The best thing about Queluz is the Palace and the pousada Palacio de Queluz. The pousada is really comfortable and clean. It's décor is simple and elegant. Our room was HUGE! massive bed which was really comfy with clean white linen. The bathroom was also clean and the shower was like standing in a warm monsoon! Couldn't fault it. Breakfast downstairs was in a bright dining room, breakfast consisted of scrambled eggs, bacon and a chorizo style sausage, delicious! There were several juices, croissants and pastries ,cake, bread and cereals to choose from. The staff were helpful and friendly. Honestly, one of the best places ever to stay in. Opposite is the Palace, which is gorgeous and well worth looking around. The gardens are lovely too. Then, another building about 100 metres from the pousada is a restaurant. The interior is gorgeous and the staff great, but the food wasn't that special. Worth going to for the experience and the food was ok but it could have been so much better. Lots of local shops nothing too touristy.
Comment from Hotel Management
Jul 15, 2016 by guest service manager, Hotel Management
Dear Zanna, We have no right words to express our hapiness and gratitude when reading your post concerning your last visit to this Pousada. Learning that you had the time of your life and we were able to meet your expectations by providing you a remarkable experience is our best motivation. Thank you so much for your compliments and hope to see you again Best Wishes A.Teixeira
4 out of 5
by A verified traveler

Good value

Posted Feb 17, 2016 on Hotels
One night stay on way back to Airport. Great location to visit the palace directly opposite.
Comment from Hotel Management
Apr 30, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Thank you8 so much for your preference and feedback. Best Regards A.Teixeira
4 out of 5
Recommended
for Couples
by A verified traveler from Minneapolis

Hotel with a lot of character

Posted Dec 16, 2015
Pros: Outstanding Dining
Very nice historic hotel with outstanding staff and dining facilities 18 mi from the airport
Comment from Hotel Management
Dec 23, 2015 by guest service manager, Hotel Management
Dear Mr Karl, Thank you so much for your preference and feedback We are delighted to learn you had a pleasant stay and thanks for the staff compliments. Best Regards Arminda Teixeira
5 out of 5
by Andrew from Cheshire

One night before early morning flight!

Posted Sep 27, 2015 on Hotels
A very short overnight stay before an early flight but very friendly staff, good room and good location. Hotel decor a little tired, but made up for by impressive building. Easy parking, 15 mins from hotel at 6am... But 45 mins during peak time!
Comment from Hotel Management
Dec 5, 2015 by Guest Service Manager, Hotel Management
Dear Guest, We are delighted to know you had a pleaseant stay and enjoyed Pousada and the staff performanxce. Thank you for you kindness and your time Best regards Arminda Teixeira