Posted Oct 25, 2016
This hotel boasts that it is located in Sintra, and technically, perhaps it is. But for all practical purposes, it is not. Granted, had we done our research, we could have figured this out easily. However, a quick search of "pousada" + "Sintra" ..and this is the result. It is in Queluz, which is about a 15-20 minute train ride from the area of Sintra you WANT to be in/explore. Also, our walk to the train station from the hotel was not an easy, or safe-feeling one. We had several local people warn us to not use the Queluz train station at night, which meant we had to take taxis and spend roughly twenty+ euros one way for this to happen. If the place had been as nice as the pictures showed on-line, perhaps we would have let it go, but it just wasn't. The room was clean, but not what you would expect for paying the high price they charge. The beds were not that comfortable, the Wi-Fi did not work in our room and overall, we were simply disappointed. The one redeeming quality was the breakfast. It was by far the best I had during our time in Portugal. It was also beautifully set up. In fact, the lobby and main rooms of the hotel were all beautiful, it was the guest rooms that were a let down for us in addition to the terrible location. In a nutshell, they should charge less and be more transparent when it comes to their facility so as to not leave people feeling disappointed as we were due to unmet expectations. To end on a positive note: Portugal is FANTASTIC!
Comment from Hotel Management
Feb 16, 2017 by Tiago Gonçalves, Hotel Management
Thank you for taking the time to share your feedback following your recent visit to Pousada de Queluz Historic Hotel. I hope that you had a pleasant return journey.
I greatly appreciate your comments on our Pousada and services as we find both positive and negative feedback constructive to come up with ways to eliminate all elements of dissatisfaction and excel in meeting your expectations.
We are looking forward to welcoming you back in Pousada de Queluz Historic Hotel.