Clean but unhelpful staff
Posted Nov 3, 2016
The hotel was clean, and close to the airport. However, I called the hotel the day before our arrival inquiring about their free shuttle to and from the airport. The man who answered informed me the times it ran, and then was quick to get off the phone. He said nothing about needing to reserve the shuttle. So the next morning at checkout we asked where to board the shuttle, and the very kind lady working that morning told us there was no more room for reservations on the shuttle and that we would have to take a taxi. I was very disappointed that they wouldn't have mentioned that important detail either on the phone or at check in. Two opportunities for them to have said that instead of just telling us the times. The room I reserved on Expedia says king bed, the bed was a horribly uncomfortable double.