Ratings based on 625 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from New Bern

Well Located with Beautiful Views of Lisbon

Posted Mar 15, 2017
Pros: Its staff was well versed in all things Lisbon.
Cons: Check in was a bit cumbersom
Location: Sight seeing along the swank Avenue Libertad and the Marqeuise do Pombal area.
We took a family vacation to Lisbon and wanted a convenient upscale hotel. This fit the bill beautifully. It as near exquisite Edward VII Park and right next to the metro for easy quick access to all Lisbon has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Professional staff

Posted Feb 23, 2017
The staff was excellent and the room was clean and modern. We had dinner at the restaurant. It was a substantial serving, very flavorful and attractively presented.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Jan 6, 2017
No one staff perfect they r like heaven thats itabcdeshjjjsdnnxhzhxudigkcckvkvn b m n ncnxhxjckvkvkvlvkckclvkcjxjvkxh hxjcj b🍭🍭🐕😁🎀
Comment from Hotel Management
Jan 20, 2017 by António Pereira, General Manager, Hotel Management
Dear Guest, It was a real pleasure receiving you at Sheraton Lisboa Hotel & Spa during your last visit to Lisbon. We're also plenty grateful that you took the time to provide us some detailed feedback on your experience, it is really a pelasure that you consider us the perfect staff. We sincerely hope we can welcome you back in our beautiful city, some other time in a near future. With my very best regards, António Pereira General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Sheraton Lisbon hotel

Posted Dec 13, 2016
Pros: Really lovely Cappuccino served in bar
Cons: A lot of roadwork's at present around and near hotel a lot of obstacles to go through
Location: Near Bella tower where you can pick up sightseeing buses
REALLY LIJKED THIS HOTEL VERY CENTRAL FACILITIES ARE REALLY EXCELLENT ROOM COMFORT REALLY GOOD
Comment from Hotel Management
Dec 28, 2016 by António Pereira, General Manager, Hotel Management
Dear Mr. Mark, Thank you so much for choosing the Sheraton Lisboa Hotel & Spa for your last visit to Lisbon. Your comments were very much appreciated. We're happy you've enjoyed your cappucino and we have to say as well that the construction site around the hotel is a bit all over the town and we strongly believe it's going to bring benefits and improvements for all of us. It was a privilege to have you as our guest and we hope we can have the pleasure of welcoming you back in a not too distant future. Yours sincerely, António Pereira, General Manager
5 out of 5
by A verified traveler

Great hotel with great facilities at center of lis

Posted Nov 20, 2016 on Hotels
Great hotel with good services. Feels like premium and the staff were very attentive ans friendly. Though hotel seems crowded for those who want to avoid that. SPA facilities were great (maybe the best in Lisbon). Room was very clean and cozy. Hotel needs more dining options and to rearrange the lobby as it looks messy. 15 minutes walk to main attractions /center. there is construction work outside the hotel,could be annoying for some
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Sheraton service

Posted Oct 25, 2016
Location: Not at city center, but close enough to take a taxi for a moderate price. Never had a problem getting one. Area under construction, traffic!
Our room was very nice, the bed was great! Bar service was good, enjoyed the singer at the lounge. Great service at Front Desk, Concierge and Bellmen. Highly recommend the Sheraton Lisboa.
Comment from Hotel Management
Nov 18, 2016 by António Pereira, General Manager, Hotel Management
Dear José Raul, Thank you in advance for your preference for the Sheraton Lisboa Hotel & Spa. It is such a reward to learn that you had a satisfying stay with us in the welcoming city of Lisbon! Your comments on our staff mean so much to us. We look forward to welcome you back. Best regards, António Pereira, General Manager
5 out of 5
by A verified traveler

Excellent Hotel

Posted Oct 19, 2016 on Hotels
Stayed for a conference, the hotel were very organised and responsive to requests. Staff were all very friendly and customer service minded. One of the best conference teams have worked with. Spa area is fairly large and a good range of treatments. note to those with sight impairment- the hotel décor is very dark through out.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Very centric.

Posted Oct 15, 2016
Fully satisfied but the bathrub needs a bit of an upgrade.
Comment from Hotel Management
Oct 18, 2016 by António Pereira, General Manager, Hotel Management
Dear Edelvina, Firstly, we would like to thank you in advance for your preference for the Sheraton Lisboa. It is rewarding to read that you had a satisfying stay with us in the welcoming city of Lisbon! Also thank you for sharing your feedback on the bathtub. It will be taken into high account. We look forward to welcome you back anytime soon. Best regards,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 9, 2016 on Hotels
5 out of 5
by A verified traveler

Great hotel in Lisbon

Posted Oct 8, 2016 on Hotels
It was our second time at this hotel and the reason why we returned was because he really enjoyed our first stay there. Despite being a bit further away from the city center, the hotel is easy to reach either by taxi or public transportation. Staff is extremely helpful and friendly. The rooms are spacious, comfortable and have great views. Plus, in Summer, the pool is just amazing.