Great Location, Upscale Hotel - Horrendous Checkin
Posted Oct 2, 2016
Great Location, Upscale Hotel...Clean Rooms, Nice Bar, Decent Restaurant. However, far and away the WORST Checkin Experience of any Hotel in Portugal that we have experienced. And we checked into this Hotel 3 different times during our 3 week trip through Portugal. No matter when you check-in .....you can almost be guaranteed that your room will NOT be ready. and the staff will not advise you of this until after they have taken all your time during the checkin process (passport copies/credit card block charge) ...then when you are expecting to be handed your Room Key they always say....sorry your Room is not Ready yet....but its after the Checkin Time? Sorry nothing I can do....sit and wait.....happened ALL three times we checked in.