Comfortable room but very poor services
Posted Apr 1, 2016 on Hotels
The room is great, very large, with very comfortable bed. Service is not poor for a 5 star hotel, always long wait for some one come to you whenever we were in the restaurants for lunch or dinner. Seriously lack of waiters there. We went there to play golf, it is hard to book tee time, as we couldn't get the tee times me suits our plan, we decided to relax at the Spa, which has extra charges unlike most 5 hotels we stayed before, they are free of use. But the worse was the service and facility, hardly anyone in the Spa, no hair conditioner, stream room was fitted with a sort plastic chairs, smells bad in the high heat. Other steam rooms I had been to are fitted with the tiles. Shower got no hot water, when I finally found the only person worked at Spa, this young girl doesn't seem understand what is going there and she was rather quiet, not keen to help out. I don't know how a 5 star hotel can place a untrained staff in sole charge of the large spa.