Reception

Reviews of The Vintage Hotel & Spa - Lisbon

5 out of 5
The Vintage Hotel & Spa - Lisbon
Rua Rodrigo da Fonseca, 2, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 136 out of 174 reviews" "
Rating 8 - Good. 30 out of 174 reviews" "
Rating 6 - Okay. 5 out of 174 reviews" "
Rating 4 - Poor. 0 out of 174 reviews" "
Rating 2 - Terrible. 3 out of 174 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Nice vintage touches. Beautiful rooftop bar with great view.
Stayed 1 night in Mar 2024

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Man

Liked: Cleanliness, staff & service
Wish a better shower
Stayed 3 nights in Dec 2023
Response from Guest Relations on Feb 27, 2024
We appreciate your feedback regarding the shower experience. We apologize for any inconvenience and would like to understand the specific issues you encountered. Your input is valuable, and we're committed to addressing and improving the situation. Please provide more details so we can better assist you. Thank you for bringing this to our attention.Best Regards,Luís Campos Guest Relations

10/10 Excellent

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay here! Very quiet area, but close to transit. I felt very safe here too. Hotel was clean and comfortable, and the staff went out of their way for us. I would go back in a heartbeat.
Stayed 5 nights in Feb 2024
Response from Guest Relations on Feb 12, 2024
Dear Ms. Ann Marie,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you loved your stay and enjoyed the quiet yet conveniently located area. It's fantastic to know that you felt safe during your time with us. Our staff is dedicated to providing exceptional service, and we're pleased to hear that they went out of their way to make your experience memorable.We cant wait to welcome you backBest Regards,Luís Campos Guest Relations

10/10 Excellent

Bhavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the most amazing time at The Vintage Hotel and Spa. Staff wonderful and just couldn’t do enough for us, breakfast beautifully put together and the roof top bar is lovely. All round perfect stay, the epitome of understated cool luxury.
Stayed 3 nights in Nov 2023

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first class experience at this hotel over Halloween 2023. The property is well appointed, comfortable and clean. The staff were individually and collectively fantastic - attentive, helpful and friendly.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay and hotel. The staff were excellent and I loved the location of the property! Couldn’t have been better.
Stayed 3 nights in Oct 2023

10/10 Excellent

Luigi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful and clean facility.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 4 nights in Oct 2023

8/10 Good

T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, great staff, limited pool/gym
The staff are so helpful and friendly. They made our visit special with dinner and sightseeing recommendations. The room was super - size and facilities. The loo is a little echo chamber which is a bit odd. It’s a little walk (quite a hill) from the centre but a quiet area … lovely local restaurants. Breakfast is good. No option to use towels more than one day hence the eco rating. Only real downside is the spa facilities including the pool and gym have to be booked in advance - only 4 guests at a time so very limited access (at least the day before generally) and not that easy to book.
Stayed 4 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

MayLing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. It was out of the way of the busy area but close enough to walk everywhere. Noce rooftop. Only negative is how dark the rooms were, but beds were comfortable and shower was amazing.
Stayed 4 nights in Sep 2023
Response from The Vintage team on Sep 18, 2023
Dear MayLing,Many thanks for your feedback - we are truly happy to know you enjoyed your overall experience with us - particularly, the location and the V rooftop bar. We take on board your comments regarding the lighting in the room and will evaluate them internally as a way of improvement. Looking forward to welcome you back soon!

10/10 Excellent

Sai Weng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooftop bar and fabulous breakfasts!
Stayed 3 nights in Sep 2023
Response from The Vintage team on Sep 18, 2023
Dear David, Many thanks for your feedback - we are truly happy to know you enjoyed your overall experience with us - particularly, the V Rooftop Bar and our breakfast!Looking forward to welcome you back soon!

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with amazing staff. The hotel is beautiful and in a great location. I’d highly recommend it.. Just a cool place!
Stayed 5 nights in Aug 2023
Response from The Vintage Team on Sep 2, 2023
Dear Grant, Thank you so much for taking the time to share this amazing feedback. We are delighted to know you had a great experience with us, especially that you liked our team and locationLooking forward to welcome you back soon!

10/10 Excellent

Anna

Stayed 2 nights in Aug 2023

8/10 Good

Marissa

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at The Vintage Hotel & Spa in Lisbon was an unforgettable experience. Marrying the charm of yesteryears with modern comforts, the hotel evokes a distinct sense of place that is unapologetically Portuguese yet cosmopolitan in its appeal. The hotel’s design is a standout, combining vintage aesthetics with sleek, contemporary touches. Each corner of the hotel teems with a timeless elegance that makes for a visually delightful experience.
Stayed 3 nights in Jul 2023
Response from The Vintage team on Jul 30, 2023
Dear Phil, Thank you so much for taking the time to share this amazing feedback, we are delighted to know you had a great experience with us.We will make sure to share your kind words with the whole team.Looking forward to welcome you back soon!

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Staff very helpful. Good location.
Stayed 3 nights in Jul 2023
Response from The Vintage Team on Jul 30, 2023
Dear Elsa, Thank you so much for taking the time to share this amazing feedback. We are delighted to know you had a great experience with us.Looking forward to welcome you back soon! The Vintage team

10/10 Excellent

Miss

Stayed 3 nights in Jul 2023

6/10 Okay

Talitha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved the stay, however, the beds were really hard and the pillows were hurting my neck. I couldn’t get any good night sleep. The only complain is the bed. The staff, food, location, all was great.
Stayed 4 nights in Jul 2023
Response from The Vintage team on Jul 13, 2023
Dear Talitha, Many thanks for your feedback - we are truly happy to know you enjoyed your overall experience with us. We are very sorry that we did not receive this feedback during your stay as we have mattress toppers for guests who prefer a softer bed.We take on board your comments and will evaluate them internally as a way of improvement.Looking forward to welcome you back soon!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and Spa Staff Amazing. Best massage by Lilly. Cool boutique hotel mid century decor. Fun rooftop bar with green view
Stayed 1 night in Jul 2023
Response from The Vintage team on Jul 9, 2023
Dear Sarah,Thank you so much for taking the time to share this amazing feedback. We are delighted to know you had a great experience with us.We will make sure to share your kind words with the team.Looking forward to welcome you back soon!

10/10 Excellent

Melvyn, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated boutique hotel with a lux feel
Stayed 4 nights in Jul 2023
Response from Vintage Team on Jul 9, 2023
Dear Melvyn,Thank you so much for such positive feedback - we are delighted to know you enjoyed your experience. Looking forward to welcome you soon! The Vintage Team

2/10 Terrible

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ana Allamand

Stayed 2 nights in May 2023

10/10 Excellent

Maggie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great time at the Vintage! Wonderful roof top bar.
Stayed 1 night in May 2023
Response from The Vintage Team on Jun 1, 2023
Dear Maggie,Thank you so much for such positive feedback - we are delighted to know you enjoyed your experience, particularly, the V Rooftop Bar.Looking forward to welcome you soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Nice pool and sauna. Good sized room. Not cheap. Breakfast buffet a little basic.
Stayed 3 nights in May 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I could give it 6 stars. The best part of the hotel was the staff. They were outstanding. From the front desk to the restaurant to the spa/pool. They could not have been more helpful. The room was cleaned immaculately each day. Highly recommended.
Stayed 4 nights in May 2023
Response from The Vintage Team on May 20, 2023
Dear Sharon, Thank you so much for taking the time to share this amazing feedback, we are delighted to know you had a great experience with us.We will make sure to share your kind words with the whole team.Looking forward to welcome you back soon! The Vintage team

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was excellent. Management might want to take a look at the serving staff and attitude towards clients. A lot of business being lost.
Response from The Vintage team on May 6, 2023
Dear Mr. Terry, Many thanks for your feedback - we are truly happy to know you enjoyed your overall experience with us - particularly, the staff from the Front Desk. Your opinion is really very valuable to us and we are sorry if we did not met your expectations this time, we take on board your comments and will evaluate them internally as a way of improvement.Looking forward to welcome you back soon!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was really lovely and there were so many complimentary drinks provided to, particularly the G&T with botanicals. Very friendly staff.
Response from The Vintage Team on Apr 28, 2023
Dear Mrs. Victoria,Thank you so much for such positive feedback - we are delighted to know you enjoyed your experience, particularly, our special attention to details. Looking forward to welcome you soon!

10/10 Excellent

yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaizing hotel
Stayed 3 nights in Apr 2023

10/10 Excellent

Summer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staffs, beautiful hotel with full of character. I thought this was just for adults but the staff gone extra miles to make our 4years old one happy. From welcome gift to on-going support(eg. Showing the kid how to enjoy the ramp as slides) Pool, sauna, steam room and massage were fantastic. Not to mention the rooftop with fantastic drinks. Highly recommended
Stayed 4 nights in Apr 2023
Response from Vintage team on Apr 11, 2023
Dear Summer, Thank you so much for taking the time to share this amazing feedback. We are delighted to know you had a great experience with us, especially that you liked our amazing team, our spa and our V Rooftop Bar.Looking forward to welcome you back soon! The Vintage team

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
A fantastic hotel. Very welcoming, friendly and helpful staff; a great location close to bars, restaurants, cafes and the metro; and excellent facilities (spa and rooftop bar, in particular). We will definitely stay here again.
Stayed 2 nights in Mar 2023
Response from The Vintage Team on Mar 31, 2023
Dear Dane,Thank you so much for such positive feedback - we are delighted to know you enjoyed your experience, particularly our team, location and facilities.Looking forward to welcome you soon! The Vintage Team

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. It was excellent. Central located, great breakfast, roof top bar, clean and great staff. I highly recommend.
Stayed 5 nights in Mar 2023
Response from The Vintage Team on Apr 1, 2023
Dear Mrs. Diane,Thank you so much for such positive feedback - we are delighted to know you enjoyed your experience, particularly, the location, breakfast, our V roofotp Bar and our team.Looking forward to welcome you soon! The Vintage Team

8/10 Good

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, accessible via Metro and recommend the Rato stop as closest to hotel. Rooms are very comfortable with excellent amenities. Complimentary drinks and welcome drink for our anniversary were a great surprise. Food excellent and good choice at breakfast and dinner. Most relaxing stay and reasonably priced for a 5 star hotel. Staff were the best asset with David at hand to advise on sights and restaurants. Would definitely stay again when returning to Lisbon.
Stayed 4 nights in Feb 2023
Response from Sofia Mendonça || Guest Relations on Mar 6, 2023
Dear George, Thank you for your valuabe feedback - we are delighted to know you enjoyed your experience with us, particularly, the location, food and food. We will convey your words to the team, specially, David. Looking forward to welcome you soon. Kindest Regards, Sofia Mendonça Guest Relations

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in Every Way
I would challenge anyone to find a more stylish, friendly, comfortable, well appointed and well equipped hotel anywhere. We would recommend The Vintage to everybody. Staying there made our visit to Lisbon one of the happiest and most memorable trips ever.
Stayed 3 nights in Feb 2023
Response from The Vintage Team on Feb 25, 2023
Dear Karl,Thank you so much for such positive feedback - we are delighted to know you enjoyed your experience with us, especially our decor, and confort.It is very rewarding knowing we had made your stay memorable!Looking forward to welcome you soon.The Vintage Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you go to Lisbon stay at the Vintage
Only good things to say about the vintage! I feel at home every time I come here and I've had two very relaxing stays on separate days. Thank you!
Stayed 1 night in Feb 2023
Response from The Vintage Team on Feb 25, 2023
Dear Nicole,Thank you so much for such positive feedback - we are delighted to know you enjoyed both your experiences with us.Looking forward to welcome you soon! The Vintage Team

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This was a fantastic place.... we were greeted like friends, the room was big, cool, and excellent. The roof top was perfect. Breakfast was excellebt and service there was also great. Perfect location. Can't say enough really... top hotel in Lisbon. Also, enjoyed the local touches... like the soap?... comes from around the corner.... like the toothpaste?... it is portuguese...
Stayed 2 nights in Feb 2023
Response from Sofia Mendonça II Guest Relations on Feb 14, 2023
Dear Troy, Thank you for such valuable feedback - we are delighted to know you enjoyed your exprerience with us, particularly, the small details as the Benamor amenities and the Couto toothpaste. We are looking forward to welcome you soon!The Vintage Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Lisbon!!! 10 stars
In a word, perfection. After a long flight from New York, we arrived in Lisbon around 10am and were welcomed with open arms. We were pleasantly surprised to learn that our room was ready and we were able to check in early which was such a relief. We stayed in room 506, which was a suite and it was lovely (and large)! They provided a free cocktail with ingredients for 2, wine, cheese, and water which was another wonderful surprise. The bed was extremely comfortable and the shower was enormous. We got jet-lag massages at the spa which helped us recover from our long day of travel (just make sure to book in advance). The rooftop bar, and restaurant Blue were also amazing, we ordered several different things and the food and cocktails did not disappoint. Finally, everyone who works there was extremely friendly and helpful. Yet another reason we'll be returning is because although we overslept and missed breakfast in the restaurant, they still brought us breakfast via room service, AND we were able to do late checkout! We really appreciate the hospitality and will definitely be back soon! Would highly recommend the Vintage Hotel and Spa to anyone visiting Lisbon, or at least visit the rooftop bar/ restaurant.
Stayed 1 night in Jan 2023
Response from Vintage Team on Feb 2, 2023
Dear Stephanie and Brandon,Thank you so much for taking the time to share this amazing feedback, your opinion is very important to us since we strive to give you the best experience.We look forward to welcome you back soon! The Vintage team

10/10 Excellent

Juliet

Perfect stay at The Vintage
A beautiful design hotel with superb staff. We particularly enjoyed using the spa and hanging a drink at the rooftop bar.
Stayed 3 nights in Jan 2023
Response from Guest Relations on Jan 26, 2023
Dear Juliet, Thank you so much for such positive feedback - we are delighted to know you enjoyed your experience, particularly, our spa and rooftop. Looking forward to welcome you soon! The Vintage Team

10/10 Excellent

Todd

2/10 Terrible

M D

Stayed 3 nights in Sep 2022
Response from Guest Relations on Oct 22, 2022
Thank you so much for taking the time to give us your feedback! Your opinion is really valuable to us, as our main goal is to provide a good experience to our guests.We are very sorry not to have met your expectations this time and hope to have new opportunities to welcome you back!Best regards,Mariana Martins Guest Relations

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staf were friendly and helpful room was excellent
Stayed 3 nights in Sep 2022
Response from Guest Relations on Oct 17, 2022
Dear Philip, Thank you so much for giving us your feedback - We love to know you enjoyed your room and our amazing team! Looking forward to welvome you back soon!The Vintage team

8/10 Good

Edward J.

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was terrific, good breakfast. Rooms need much more light.
Stayed 3 nights in Sep 2022
Response from Guest Relations on Oct 17, 2022
Dear Philip, Thank you so much for giving us your feedback - We love to know you enjoyed the breakfast and our amazing team! We take on board your comment about the light and will discuss it internally to better understand what can be improved! Looking forward to welvome you back soon!The Vintage team

10/10 Excellent

Bruce

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Guest Relations on Oct 17, 2022
Dear Bruce, Thank you so much for giving us your feedback.Looking forward to welvome you back soon!The Vintage team

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2022
Response from Guest Relations on Oct 17, 2022
Dear Susan Thank you so much for giving us your feedback.Looking forward to welvome you back soon!The Vintage team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time! The vintage is charming, has wonderful breakfast, and very accommodating staff.
Stayed 4 nights in Jul 2022
Response from Guest Relations on Aug 6, 2022
Dear Sarah, Many thanks for your feedback - we are delighted to know you enjoyed your experience with us, particularly our amazing team and the breakfast! Looking forward to welcome you soon! The Vintage Team