Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from London

Fine if you like the 70s

Posted Sep 20, 2016
Pros: It's close to everything in Contrast and the view is very good.
Cons: It needs full modernisation.
On arrival the lobby area looked, nice, clean albeit dated. On checking in a guest in front was making a complaint, which was about the fact there are no irons in the hotel, you need to use their pressing service that is done at the hotels leisure not yours. We checked in and went to our room and this is where we were shocked. The carpet looked like someone had unleashed gallons of water on it, it was badly water stained. There was no tea or coffee making facilities, only two plug sockets free (in the gadget age this is not acceptable) the décor looked in keeping with the outdated lobby. Having had a very long journey and a wedding to note go to, we decided to have a shower. The first thing we got we brown tinted water, which runs for the first 5mins of turning on the shower. Once the brown water had gone, it was not too bad.
Comment from Hotel Management
Sep 22, 2016 by Frazão, Hotel Management
Dear Reza, Thank you for sharing your experience of staying at the Tivoli Sintra with us. I apologize if the hotel service did not meet your expectations during your stay. I have shared your comments with the staff and assure you that we will take the necessary steps to overcome the shortcomings you mentioned. Situations such as this are not normal in our hotel. Our overriding goal is always to provide all our guests with quality service, as I am sure you will be able to see on your next visit. My best regards. Pedro Frazão General Manager
4 out of 5
by A verified traveler from washington dc

great location, super staff, needs facelift

Posted Sep 20, 2016
Pros: Convenient, nice staff, pretty setting.
Cons: As mentioned, the furniture.
Location: Worth two full days to get to all palaces and the coast. Sintra is beautiful, though full of tourists.
Good hotel at reasonable price. The staff was great. The location right off the plaza is ideal. It's easy to walk around the town. The setting is pretty. Ask for a room on the valley side. All rooms have a balcony, which is nice. It's September so I could have the door open to the air. Lobby and dining room both overlook the pretty valley. However, the lobby and rooms really need new furniture. Lobby chairs are sunken in and the upholstery is literally threadbare. Bed was hard. Dining room is okay. I encourage management to invest some money in an upgrade.
Comment from Hotel Management
Sep 21, 2016 by Frazão, Hotel Management
Dear Melinda, Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked our large rooms with their panoramic views of the Sintra Palace and Village. We are very privileged, indeed, to be situated in the heart of one of the most beautiful Villages in Portugal. However, we will take your comments into consideration during our next remodeling. We look forward to being able to welcome you back on your next stay in Sintra. Kind Regards, Pedro Frazão General Director of the Tivoli Sintra
5 out of 5
by A verified traveler from Madrid, ES

A very well located and confortable hotel

Posted Jul 28, 2016
Pros: the accomodation and the localization
Location: We had a pleasant staying in the hotel, since our room provided us a very nice seeing fof the city.
The hotel is close to the main tourism market and the palace of Sintra. It is quite easy to take the bus to the main tourism places, such as the Mouros castle and the Penas's Palace.
Comment from Hotel Management
Aug 10, 2016 by Frazão, Hotel Management
Dear Aluisio, Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked the location of our hotel, right in the center of the Sintra Village, next to all the region's monuments and tourist sights. At Tivoli Sintra you can enjoy the nature, history and leisure which the Sintra Village offers. We look forward to being able to welcome you back on your next stay in Sintra. Pedro Frazão General Director of the Tivoli Sintra
4 out of 5
by A verified traveler from Colorado

Nice hotel in a great location to see the sights!

Posted Jul 21, 2016
Pros: The convenient location as a base was what we most appreciated.
Cons: THE WIFI!!! We joined the suggested membership to get wifi included at no additional cost. The connection was slow and the connection inconsistent.
We enjoyed our 5 night stay in a village view room. We loved our small balcony with its view of the gardens of the National Palace across the street. The room was very spacious and the beds comfortable. We didn't eat at the hotel so we can't really evaluate that aspect of the hotel. The front desk staff personnel were polite and professional.
Comment from Hotel Management
Aug 10, 2016 by Frazão, Hotel Management
Dear Robin, Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked the location of our hotel, right in the center of the Sintra Village, next to all the region's monuments and tourist sights. At Tivoli Sintra you can enjoy the nature, history and leisure which the Sintra Village offers. We look forward to being able to welcome you back on your next stay in Sintra. Pedro Frazão General Director of the Tivoli Sintra
4 out of 5
by A verified traveler from hong kong

近名勝区,極方便

Posted Jul 19, 2016
酒店位置極近名勝区,出入遊覽極之方便,泊車位充足,在一處泊車困難多旅遊点,给自駕遊的住客有很大幫助。
Comment from Hotel Management
Jul 22, 2016 by Frazão, Hotel Management
Dear Marco, Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked the location of our hotel, right in the center of the Sintra Village, next to all the region's monuments and tourist sights. At Tivoli Sintra you can enjoy the nature, history and leisure which the Sintra Village offers. We look forward to being able to welcome you back on your next stay in Sintra. Kind Regards, Pedro Frazão General Director of the Tivoli Sintra
3 out of 5
by A verified traveler

Posted Jul 16, 2016
Pros: Emplacement
Pas de wifi, air climatisé fonctionne mal. Un hotel d'un certine age
Comment from Hotel Management
Jul 19, 2016 by Frazão, Hotel Management
Cher Client Merci de partager votre opinion sur votre expérience au Tivoli Sintra. Permettez-moi maintenant présenter nos excuses, parce que certains services de notre hôtel ne étaient pas votre entière satisfaction. Votre opinion est très importante pour nous et est une aide essentiel, ce qui nous permettra d'améliorer la qualité du service. Dans l'hôtel Tivoli Sintra, nous essayons toujours de fournir à tous nos clients, un service de soins, comme vous pouvez certainement donner une prochaine visite. Nous espérons vous accueillir à nouveau à un nouveau séjour à Sintra. Cordialement, Pedro Frazão Directeur général Tivoli Sintra
4 out of 5
by A verified traveler

very good

Posted Jul 12, 2016
enjoyed the stay very much, clean, quiet, friendly
Comment from Hotel Management
Jul 16, 2016 by Frazão, Hotel Management
Dear Guest Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked the location of our hotel, right in the center of the Sintra Village, next to all the region's monuments and tourist sights. At Tivoli Sintra you can enjoy the nature, history and leisure which the Sintra Village offers. We look forward to being able to welcome you back on your next stay in Sintra. Pedro Frazão General Director of the Tivoli Sintra
4 out of 5
by A verified traveler

Hôtel bien situé

Posted Jul 3, 2016
Bel hôtel avec personnel agréable. Directement en face du Palácio Nacional de Sintra. Autobus vers les autres attraits touristiques à proximité. Le seul problème a été que la salle de bain n'avait clairement pas été nettoyée avant notre arrivée. Il y avait une bouteille de shampooing entâmée dans la baignoire et des cheveux et poils partout...
Comment from Hotel Management
Jul 19, 2016 by Frazão, Hotel Management
Cher Client, Merci de partager votre opinion sur votre expérience au Tivoli Sintra. Je suis heureux que vous ayez apprécié l'emplacement de notre hôtel dans le centre de la ville de Sintra, près de tous les monuments et sites touristiques de la région. Permettez-moi maintenant présenter nos excuses, parce que certains services de notre hôtel ne étaient pas votre entière satisfaction. Votre opinion est très importante pour nous et est une aide essentiel, ce qui nous permettra d'améliorer la qualité du service. Dans l'hôtel Tivoli Sintra, nous essayons toujours de fournir à tous nos clients, un service de soins, comme vous pouvez certainement donner une prochaine visite. Nous espérons vous accueillir à nouveau lors de votre prochaine visite à Sintra. Cordialement, Pedro Frazão Directeur Général Tivoli Sintra
4 out of 5
by LU

Posted Jun 28, 2016 on Hotels
Comment from Hotel Management
Jun 30, 2016 by Neil, Hotel Management
Estimada Lu, Obrigado por partilhar a sua opinião sobre a sua experiência no Tivoli Sintra. Esperamos ter outra oportunidade de recebê-lo novamente no nosso Hotel. Melhores cumprimentos Pedro Frazão Director Geral do Tivoli Sintra
4 out of 5
by Guilherme from São Paulo

Hotel antigo em boa localizaçao

Posted Jun 24, 2016 on Hotels
Hotel de rede tradicional porém um tanto ultrapassado e necessitando urgente de uma remodelação dos quartos. Não é desconfortável, mas é estranho e tem aquele aspecto de antigo. No entanto, a localização é excepcional, fica no miolo do centrinho histórico de Sintra, de frente para o Palácio Nacional. O café da manhã tb é ótimo e servido num salão com uma linda vista. No geral se vc encontrar um bom preço acho que vale a pena. A pior coisa é o wifi que só é gratuito 1h por dia , e de péssima qualidade. Se você está de carro tem estacionamento grátis, o que é uma grande vantagem pois é bem complicado estacionar em Sintra.
Comment from Hotel Management
Jun 28, 2016 by Neil, Hotel Management
Estimado Guilherme, Obrigada por partilhar a sua experiência no Tivoli Sintra. Ficamos satisfeitos que tenha gostado da localização do nosso hotel, mesmo no centro da vila de Sintra, próximos de todos os monumento, e pontos turísticos da região. Lamento que as instalações do hotel não tenham ido de encontro às suas expectativas. Teremos, com certeza, em conta os seus comentários para uma futura remodelação. Esperamos voltar a recebê-lo na sua próxima estadia em Sintra. Com os melhores cumprimentos, Pedro Frazão Director Geral do Tivoli Sintra