Ghost town 2 star max!
Posted Jan 30, 2017
We arrived to the hotel to find 1 of the 3 restaurants open, they offered us buffet service that was cold. The waiter was very apologetic and arranged for us to eat from the main menu. For the following morning we ordered tea and cereal, this came to the room with a continental breakfast and a bill of 45 euros and no milk for the cereal and tea. Reception wasn't interested at all. We then tried to get into the SPA the staff were not helpful at all. So we gave up on that idea. Luckily we hired a car so we was able to go into the centre of Lisbon to do some exploring. The Saturday evening we was going to eat in the hotel only to find that again the restaurants closed again, the hotel staff again not very helpful. We then had to drive into the centre again to find somewhere to eat as there is nothing around the hotel. For the following morning we ordered 2 cups of tea, they brought us a jug of milk, 2 cups and a dish with honey in. No hot water no tea bags, we had to ring again to get them to bring us tea bags and hot water, they brought us 1 tea bag for 2 people and a bill for 12 euros. This hotel is a 2 star at the most, the rooms are basic, not even an iron or kettle in them, the mini bar has 2 bottles of water in hardly a mini bar and the rooms are not sound proofed. The Spa if you can help is very expensive and doesn’t open on Sundays. This hotel advert needs to be re written to give a more accurate description. I will be putting an official complaint in.