Ratings based on 443 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington ,DC

Delightful all around.

Posted Jan 6, 2018
We loved Our entire stay and are so appreciative of the amazing staff making every effort to meet our needs. The grounds and amenities were delightful, the view unparalleled. The staff could not have been more gracious. Looking forward to our return and a longer stay!!
Comment from Hotel Management
Jan 9, 2018 by susana Gerardo, Hotel Management
Dear guest, On behalf of our team here at the Lapa Palace, I would like to thank you for taking the time to share your wonderful comments, following your recent stay with us. I truly hope you can revisit us. We are all looking forward to welcome you back soon. Yours sincerely, Susana Gerardo Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Delighted

Posted Nov 5, 2017
Every aspect tip notch. Lovely people and property.
Comment from Hotel Management
Nov 7, 2017 by Susana Gerardo, Hotel Management
Dear Guest, Thank you very much for your comments, they are always very important for all of us. Looking forward to welcome you again at The Lapa Palace Sincerely Susan Gerardo Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017 on Orbitz
Room was a little dated. Shower was very small, although the water pressure was excellent. There was no legroom by the toilet.
Comment from Hotel Management
Nov 7, 2017 by Susana Gerardo, Hotel Management
Dear Guest, Thank you very much for your review. Your opinion is truly very important to us. I hope to have the pleasur of welcome you back on a near future. Sincerely Susana Gerardo Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Worcester, MA

Old World Appeal

Posted Oct 22, 2017
Pros: I adored my garden view from my terrace. And the deep bath tub was a real luxury.
Cons: Not a thing.
Location: sadly I didn't have much time to scout out the area but I was so content in the hotel that it didn't matter!
What a lovely hotel. Everything about it was perfect.
Comment from Hotel Management
Nov 2, 2017 by Susana Gerardo, Hotel Management
Dear guest, Thank you very much for your time in writing about the Lapa palace.It's a pity that you didn't had time to see much around but i am very happy to learn that you loved our property. I truly hope you remember us when traveling to Lisbon again in the future. Best wishes Susana Gerardo Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Excellent - very professional staff, formal

Posted Oct 1, 2017
Cons: The only recommendation would be charging outlet on desk in room
Location: Embassy area, waterview
Beautiful, gracious hotel, from the top hatted doorman to the turned down bed with linen mat slippers and water bottle with stemmed glass at night. To the very courteous attentive pool attendants who will position your chaise lounge as the sun moves and surround you in umbrellas to checking the temperature of the outdoor pool and raising it if you desire. To the concierge who can make your Lisbon experience whatever you want it to be. Excellent!!
Comment from Hotel Management
Nov 2, 2017 by Susana Gerardo, Hotel Management
Dear Guest, It has been an absolute pleasure to read your wonderful review. I am very pleased to see that our staff did everything possible to make your experience with us anExcellent one from the beginning to the end. On behalf of the whole team here at the Lapa Palace we hope to welcome you back in the very near future. Best wishes Susana Gerardo Guest Relations
5 out of 5
by David

Posted Sep 21, 2017 on Hotels
Absolutely fantastic Hotel, little oasis in the middle of the City. Ideally located between Town Centre and Belem. having a day or two in between site seeing to relax by the lovely pool and garden area was ideal. Staff were brilliant food excellent, a real joy to stay there. No negatives other than the balcony for a Superior room was extremely small, but the view was amazing. Not a lot to do do in the local area but the taxi's are not expensive (e6.00 to town) and the very attentive door staff have you one in minutes. Bar very relaxing in the evening, but the pool area is the star attraction lovely sun trap for late in the afternoon. I would certainly choose the Lapa palace for our next visit to lovely Lisbon.
Comment from Hotel Management
Nov 2, 2017
Dear Guest, Thank you very much for taking time to review your stay at the Lapa Palace. It is always a joy to receive positive comments from guests who have had such wonderful experience whilst staying with us and your words are very kind and much appreciated. We are all looking forward to your return visit. Best wishes Susana Gerardo Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Luxury on th edge of the city

Posted Sep 19, 2017
Excellent luxury hotel, one of the few in tiown with an outdoor pool. Fantastic breakfasts but restaurant could try harder. Lots of great eating places a 6 euro taxi ride away.
Comment from Hotel Management
Nov 2, 2017 by Susana Gerardo, Hotel Management
Dear Guest, Firstly I would like to Thank you for posting your experience at The Lapa Palace and of course for having chosen our hotel on your recente visit to Lisbon. On behalf of the whole team here at the Lapa Palace we hope to welcome you back in the very near future. Best Wishes Susana Gerardo Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Posted Sep 11, 2017
Everything is outstanding,outstanding customer service, outstanding facility, outstanding food, nice big clean room a real solids 5 stars
Comment from Hotel Management
Nov 2, 2017 by Susana Gerardo, Hotel Management
Dear Guest, Many thanks for your Outstanding review of your experience at the Lapa Palace. We do hope you will be back another time soon for another Outstanding stay. Best wishes Susana Gerardo Guest Relations
5 out of 5
by Robert

This traveler left a rating score only Posted Sep 7, 2017 on Hotels
5 out of 5
by John

Excellent historic hotel

Posted Sep 7, 2017 on Hotels
Very nice older hotel. Excellent service.
Comment from Hotel Management
Nov 2, 2017
Dear Guest, Thank you very much for having chosen the Lapa Palace on your recent visit to Lisbon and of course for your short and sweet review. We are all looking forward to welcome you back soon. Yours sincerely, Susana Gerardo Guest Relations