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Reviews of Comfort Inn Centrepoint

3.5 out of 5
Comfort Inn Centrepoint
202 Molesworth Street, Lismore, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 209 reviews" "
Rating 8 - Good. 86 out of 209 reviews" "
Rating 6 - Okay. 50 out of 209 reviews" "
Rating 4 - Poor. 11 out of 209 reviews" "
Rating 2 - Terrible. 15 out of 209 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
We booked at the last minute and arrived very late but were accommodated. The family room was spacious and the beds were comfortable and the room clean. It was a wonderful stop
Stayed 1 night in Jan 2024

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old
First room - bed was unmade, towels on the ground and a couple of bags of rubbish left in the room. Second room at least the bed was made. Large gap under the door, air con barely worked. Shower was smaller than on a cruise ship.
Stayed 1 night in Dec 2023

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, staff & service
Skip this place next time
No soap in bathrooms , generally room was not clean . Reception is unattended . No one answers the phone .
Stayed 1 night in Nov 2023

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Clarissa

Disliked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Darrin

Stayed 1 night in Aug 2023

8/10 Good

John

Stayed 2 nights in Aug 2023

6/10 Okay

Lynelle

Stayed 1 night in Aug 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities
Staff very accommodating and refit from recent floods still taking place.
Stayed 4 nights in Aug 2023

8/10 Good

Shane

Stayed 1 night in Aug 2023

2/10 Terrible

Edlund

Stayed 1 night in Jun 2023

4/10 Poor

Tracy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Won't go back
The bed was very comfortable and the building centrally located. The room was unclean unfortunately. Hair in the bathroom & rubbish in the bin from a previous guest. Cutlery taken directly from the drawer had foodstuffs attached. No hairdryer, milk for coffee or ironing board
Stayed 1 night in May 2023

6/10 Okay

Zipora

Stayed 1 night in Jan 2023

10/10 Excellent

Kazuhiro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything are new.
Great to see the hotel re-open after flood. All the linens are new and stayed very comfortably. Thanks.
Stayed 2 nights in Jan 2023

8/10 Good

Adam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE LARGE ROOMS, VERY CLEAN AND TIDY. AIR CON AND TV IN BOTH ROOMS. CLOSE TO FOOD AND DRINKS.
Stayed 1 night in Nov 2022

2/10 Terrible

Shirilea

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room hadn’t been cleaned for what looked like weeks atleast there was heaps of dust and dirt and muck under the beds and in the room. Will never stay there again disgusting and big 5 cm open gap under room door, windows didn’t open, shower was broken
Stayed 2 nights in Sep 2022

8/10 Good

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Person free check in and out
Arrived after office hours 5pm. Rang to check in. Took a couple of minutes. Got a code to key dispenser. Checked out before office opened 9am. Dropped key in lockbox.
Stayed 1 night in Feb 2022

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Rodney

Business traveler
Disliked: Amenities, property conditions & facilities
reception closed. Called reception - then was given a code to open 'key safe' - key got stuck and I coudnt get the key... waited 15 mins for a man to come to open safe and get the key out. He and lady on phone were helpful - but just frustrating after a huge day - couldnt get in my room. It is very run down and tired
Stayed 1 night in Jan 2022

6/10 Okay

Chloe

Stayed 1 night in Jan 2022

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size
Nice stay, good size room with balcony section, enough space for my son to play
Stayed 2 nights in Jan 2022

2/10 Terrible

David

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
A motel so horrible that even the receptionist didn't want to be there after 5pm. More like a jailblock than a welcome experience. The overwhelming feeling of danger wasn't helped by a cell door that had obviously been broken down and a safety chain just as obviously broken. Not only do I never want to stay in the Comfort Inn again, if it's any reflection of Lismore then I don't want to stay there either,
Stayed 1 night in Dec 2021

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lismore Centrepoint
I always stay at Comfort Inn Centrepoint when I stay in Lismore. The staff are friendly the accommodation is clean and comfortable, the water is hot and it is within walking distance nearly anywhere I want to go.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Business traveler
Beds were great but bathroom including toilet hard to get into due to its micro size. Annoying humming fan heard in the room when light is on. $20 to be held by the motel in case of fridge contents consumed but no fridge contents found. Extra worry of being charged for this. No staff on site at 9 am but able to contact by phone.
Stayed 2 nights in May 2021
Response from Lily on Jun 15, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We would like to advise you that the $20 pre-authorisation does not get de-deucted from your account but it is simply "held" as "pending" by the bank and released within 2-5 business days. The $20 covers mini-bar and any damages/incidentals throughout your stay. The Pre-Auth is taken regardless of mini-bar as a security mechanism. We hope to see you again soon! Sincerely, Lily Comfort Inn Centrepoint 02 6621887

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was conveniently located,and most suitable for our overnight stay with ample eateries nearby which suited 2 elderly travellers.
Stayed 1 night in Apr 2021
Response from Gabi on May 3, 2021
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Gabrielle Comfort Inn Centrepoint 02 66218877

8/10 Good

Sneha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

6/10 Okay

Hua

Stayed 1 night in Dec 2020

4/10 Poor

Eric, Currumbin

Disliked: Staff & service, property conditions & facilities
No cooking facilities, no maid service or room service, no restaurant
Stayed 3 nights in Dec 2020

8/10 Good

1Engine, Port Douglas

Liked: Cleanliness, staff & service
Service great - some undercover parking- shower was very small
Stayed 1 night in Nov 2020
Response from Jess on Dec 5, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Sorry to hear the shower was very small we do however have larger showers so next time you stay we will be happy to provide you with one. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Clean and Comfortable accommodation, good service, perfect for an overnight stay in Lismore :-)
Stayed 1 night in Oct 2020
Response from Jess on Oct 25, 2020
Thank You for taking the time to leave a review. Your feedback is very important to us and we can use it to provide exceptional service to future guests.

6/10 Okay

Prem, Sydney

Traveled with family
Liked: Amenities
I was happy to stay comfort Inn because it is peaceful place.
Stayed 4 nights in Oct 2020
Response from Jess on Oct 25, 2020
Thank you for taking to time to complete an online review about your stay. Your feedback is very important to us as it will help us in providing exceptional service for future guests.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When checking in we were advised the staff “had ran out of time” and unable to clean spills on the lounge. This meant the lounge was not able to be used. After a long day on the road it would have been nice to be able to sit on the lounge and watch the footy finals. Overall cleanliness of the room was also average. Would not recommend staying here.
Stayed 2 nights in Oct 2020
Response from Nikia on Oct 7, 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will reconsider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nikia

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020
Response from Jess on Sep 23, 2020
Thank you for taking the time to complete and online review.

6/10 Okay

Mark

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Nikia on Sep 12, 2020
Thank you for taking the time to leave us your review! We appreciate your feedback and hope to see you again in your future travels. Kind regards, Nikia

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2020
Response from Nikia on Sep 4, 2020
Thank you for stay with us. We appreciate your feedback!

6/10 Okay

andrew j

Business traveler
Liked: Staff & service
No food available but located in great spot. I would stay again.
Stayed 1 night in Aug 2020
Response from Jess on Sep 2, 2020
Dear Andrew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Marina, Gold Coast

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location, clean and very comfortable bed. Only thing missing was a microwave.
Stayed 3 nights in Jul 2020
Response from Jess on Aug 4, 2020
Dear Marina, Thanks for taking the time to complete your review regarding you recent stay at our Motel, Your feedback is very important to us and the information you have given us will help us to ensure a more enjoyable experience for guests. We hope that you will stay with us again and when you do we will be more than happy to put you into a room with a microwave.

8/10 Good

Steve, Brisbane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and central. Good honest Motel and value for money. Certainly not 5 Star but not 3 Star Close to all the essentials in the township A little bit dated and maybe could do with a freshen up. Staff friendly and courteous
Stayed 1 night in Jul 2020
Response from Jess on Aug 4, 2020
Dear Steve, Thanks for taking the time to complete your online review regarding you recent stay at our Motel, Your feedback is very important to us and the information you have given us will help us to ensure a more enjoyable experience for guests.

10/10 Excellent

Alayna, Brisbane

Liked: Staff & service, amenities, property conditions & facilities
The executive suite was so spacious and ideal for a stay of 3 nights.
Stayed 3 nights in May 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2020

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness
The worst place I have ever stayed in. The main double bed is wet from the air con unit above it leaking, the room smells of mould, everything feels unclean, there are dead cockroaches on the floor, the towels are stained and look dirty. It’s not a cheap rate per night, expected a lot more, very disappointed
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Nov 2019

4/10 Poor

K

Traveled with family
Liked: Staff & service
Lots of things like tv and light un bedroom didnt work forgot to leave keys in safe toilets constantly ran clean beds very dated
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff were friendly and helpful and first impression on the room was good, however once you looked properly there was dried vomit down the front of the toilet, the mugs were dirty (probably because they charge $20 extra a day if you want them to wash your dishes....) and the screen and security doors didn't lock properly, which is a bit concerning when you have kids sleeping in the second bedroom.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prob too expensive. Won't stay there again. Also, you can hear doors banging Day and night.
Stayed 2 nights in Sep 2019
Response from Sarah on Sep 18, 2019
Thank you for taking the time to leave us your review. Sorry to hear that your stay was unsatisfactory. Kind regards, Sarah

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Sarah on Aug 26, 2019
Thank you for taking the time to leave us your review. We hope to see you again in your future travels. Kind regards, Sarah

8/10 Good

Russell

Liked: Cleanliness, staff & service
Ok for overnight
Hotel was easy to find in the centre of town. Had dinner at pub right next door. Only spent one night as passing through. The bathroom was very tiny. Small shower. Bed was to hard for us kept waking through the night.
Stayed 1 night in Aug 2019
Response from Sarah on Aug 21, 2019
Hi Russell, Thank you for taking the time to leave us your review. Apologies for any inconvenience with the size of your bathroom. We do have some rooms with slightly larger bathrooms, if you would like to request one upon your next visit. Apologies again for any discomfort with your bed. I have passed your feedback onto management for further evaluation and action. All the best. Kind regards, Sarah