Exterior

Reviews of Lismore Gateway Motel

4.5 out of 5
Lismore Gateway Motel
99 Ballina Road, Lismore, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 184 out of 304 reviews" "
Rating 8 - Good. 100 out of 304 reviews" "
Rating 6 - Okay. 15 out of 304 reviews" "
Rating 4 - Poor. 5 out of 304 reviews" "
Rating 2 - Terrible. 0 out of 304 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Mike

Stayed 1 night in Feb 2022

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to everything.
Well situated near cafes,shops,services and hospitals. Comfortable and easy lift access. Lovely gardens and pool.
Stayed 1 night in Feb 2022

10/10 Excellent

Hillary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Comfortable
Overnight trip for work.
Stayed 1 night in Jan 2022
Response from Sandi on Jan 27, 2022
Thank you for your review Hillary! Hope to see you again in future. LGM

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Lismore Gateway Motel was highly enjoyable. The staff were so accommodating and friendly and truly went out of their way to provide exceptional service. The rooms and grounds are kept to the highest standard of cleanliness. I highly recommend this motel to anyone who is looking for somewhere to stay in Lismore.
Stayed 4 nights in Jan 2022
Response from Sandi on Jan 18, 2022
Thank you for your lovely review Aaron :) We appreciate your support. Hope to see you again. LGM

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful people
Stayed 3 nights in Jan 2022
Response from Sandi on Jan 18, 2022
Thank you Esther, we value your support & hope to see you again in future :) LGM

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Lismore Gateway Motel during the Covid 19 Pandemic at a time when the travel restrictions had just been lifted. This caused a surge in the numbers of people travelling and we were lucky to get a booking. The pandemic had caused staff shortages across the hospitality industry and Lismore Gateway Motel was also dealing with this problem. Brad and his team were very professional in the way they dealt with problems arising from this situation. They worked hard to ensure that their guests were comfortable and satisfied with their stay and the services provided by the motel. We have family in Lismore and will be staying at Lismore Gateway Motel on all our future visits.
Stayed 3 nights in Dec 2021

10/10 Excellent

Rajeev

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located
Stayed 2 nights in Dec 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Angus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is centrally located near cafes and restaurants. The rooms are modern and tastefully decorated. The staff are friendly and helpful.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location and super clean and comfortable.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, quality of accommodation, excellent breakfast and service.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another expensive $160 per night motel in a country town! Recently built and in very good order! Swimming pool that I did not use! Nothing in the fridge apart from the milk! Difficult to get a beet but Dan Murphy is just up the road. Restaurant was not open ? COVID 19 stuff! Overall very good but the shower is better in the Bounty! And the food is great in the Bounty restaurant!
Stayed 4 nights in Apr 2021
Response from LGM Manager on Apr 12, 2021
Hi Anonymous, Thanks for taking the time to provide us with your feedback- we take great pride in providing our guests with the best experience and your feedback is imperative to this process! Our room fridges come standard with milk for tea and coffee and bottled water. I'm sorry the complimentary water was not present in your fridge, I will follow this up with our housekeeping team. Yes, our restaurant has been closed for an entire year. Initially due to covid restrictions, but we have been trying to find a chef since July 2020 with no success. There is an extremely high shortage of chef's in the Northern Rivers...but, we have finally secured one to start next week! Thank goodness!! He comes to us with a wealth of knowledge and will fit into our team perfectly! It will mean the restaurant will be open 4 nights a week and you will certainly not have an issue getting a beer! In regards to the showers...we are half way through replacing all of them throughout the entire motel. The room you were in must have been in the half that have not been replaced yet, so I am sorry you were not satisified with the one in your room. If you could provide your name or room number to me, I can get it rectified ASAP. I agree, the food at The Bounty is great, but now that our extremely difficult year is (hopefully) over and we are finally able to re-open our restaurant- our guests can enjoy dining here or in our beautiful gardens now also. Thanks again for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from LGM Manager on Apr 12, 2021
Hi Richard, Thanks so much for taking the time to provide your 10 out of 10 review! we take great pride in providing a fantastic experience to each and every guest, so are pleased you enjoyed your stay here. See you next time you are in Lismore!

10/10 Excellent

gavin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from LGM Manager on Feb 16, 2021
Thank you for your review Gavin :) Lismore Gateway Motel

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from LGM Manager on Feb 16, 2021
Thank you for your review Christelle :)

10/10 Excellent

Dariush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and clean room.
Excellent hotel. Very clean and spacious room. A very nice surprise. Good location. Much better than expected. 5 star quality.
Stayed 2 nights in Dec 2020
Response from LGM Manager on Jan 5, 2021
Hi Dariush, Thankyou for your positive feedback. We hope to see you again.

10/10 Excellent

Tracey

Liked: Cleanliness, property conditions & facilities, room comfort
Modern and comfortable
Very comfortable and quiet even though the motel is on the main road. The rooms with the balcony that look over the pool are very spacious. The balcony gives you privacy from the other guests so makes a nice place to eat a take away meal.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Gateway because it is modern, clean and the beds are comfortable. It is also close to good places to eat.
Stayed 2 nights in Sep 2020
Response from LGM Manager on Sep 16, 2020
Thanks for your feedback! See you next time you are in the area!

10/10 Excellent

Steve, Newcastle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Went for business and clean friendly staff and fantastic meals
Stayed 2 nights in Mar 2020
Response from Motel Manager on Apr 4, 2020
Hi Steve, thanks so much for your wonderful review! We take great pride in delivering fantastic service to our guests every time they stay with us!

8/10 Good

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room
Comfortable and big room
Stayed 1 night in Jan 2020
Response from Motel Manager on Apr 4, 2020
Hi Joanna, Thanks for your lovely review. Yes, our rooms are very spacious! See you next time you are in Lismore!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property in really good condition. Great staff!
Stayed 1 night in Jan 2020
Response from Motel Manager on Apr 4, 2020
Hi anonymous, Thanks so much for your perfect review! See you next time you are in town!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay . Great staff nice pool. BUT . One reason for staying was the restaurant but it wasn't open at night while we were there . Its not open every day for breakfasts . We had breakfast and it was great food . Restaurant needs to be open every day for breakfast and dinner .
Stayed 3 nights in Dec 2019
Response from Motel Manager on Apr 4, 2020
Hi there, We are so glad you enjoyed your stay! We are sorry the restaurant wasn't open while you were here. We did start opening it for breakfast everyday in January and 6 nights for dinner (closed Sunday night). Hopefully that will continue when social distancing is over! See you next time you are in town.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Motel Manager on Apr 4, 2020
Thanks for your perfect review!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Motel Manager on Apr 4, 2020
Thanks for your perfect score!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and management looked after us as a group and took care of any special requests .... just great
Stayed 2 nights in Nov 2019
Response from Motel Manager on Apr 4, 2020
Hi there, Thanks for your perfect review! We take great pride in looking after all of our guests- especially groups! Glad you enjoyed your stay with us! See you next time you are in town.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Motel Manager on Apr 4, 2020
Thanks for your perfect score!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Complete lack of customer service skills at check in, and my earlier request by messaging the hotel to join two single beds together was completely ignored and a poor excuse from front office staff member. Very disappointed.
Stayed 1 night in Oct 2019
Response from Motel Manager on Nov 1, 2019
Hi there, Thank you for you feedback and I'm sorry to hear that you were disappointed with your stay. Unfortunately due to availability, all of our standard King Rooms were already sold which is why you had to book a twin room. With the very limited notice given, your request was unable to be filled due to staff being tied up checking in other guests. I'm sorry that you felt it was not dealt with correctly and I will raise the issue with the relevant staff. Thanks again for the feedback,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfotable. The motel is in a central position.
Stayed 2 nights in Oct 2019
Response from Motel Manager on Nov 1, 2019
Thank you for your review! We are glad you enjoyed your bed.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 5 nights in Sep 2019
Response from Motel Manager on Nov 1, 2019
Thanks for taking the time to give us a rating.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good value ... Good location and easy parking
Stayed 1 night in Oct 2019
Response from Motel Manager on Nov 1, 2019
Thanks for taking the time to review us, we take great pride in providing spotless rooms to our guests. See you next time!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved eveything about the room and motel and also loved the bed was so comfy and pillows were so soft really nice and it was very clean thumbs up to the whole team and thank u for the early check in will go back for sure
Stayed 1 night in Aug 2019
Response from Motel Manager on Apr 4, 2020
Hi there, Thanks so much for your perfect score! I'll be sure to pass on your feedback to the whole team!

6/10 Okay

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfair
Happy with all the workers, food and bar staff. On departure I received an unusual email about their bank details changing. I dropped back in to check what this has to do with me as they had my cc details to make final charges. The lady at the counter was explaining it to me when an older gentleman interjected uninvited and was as rude as ever, smug and sarcastic. After this I have made the decision to never return to this place again. Unfair to the rest of their team as they were excellent. I will make regular visits to the area, around 30 nights a year and will be looking else where.
Stayed 3 nights in Jul 2019
Response from Motel Manager on Apr 4, 2020
Hi Lyle, Thanks for taking the time to give us some feedback and I'm sorry for the treatment you received. The staff member no longer works here and we have a new management team! If you give us another chance (when social distancing is over of course)- I'm certain you wont be disappointed!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Lismore Gateway Motel on Jul 24, 2019
Hi there, thanks for your great review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall experience was excellent, the room and motel very clean and tidy. The room was very quiet and spacious.
Stayed 5 nights in Jul 2019
Response from Lismore Gateway Motel on Jul 24, 2019
We are so glad you enjoyed your stay! See you next time you are in town!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Lismore Gateway Motel on Jul 24, 2019
Hi Adam, Thanks for your great score! See you next time you are in Lismore.

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next door to barking dogs that bark all night long and early mornings!
Stayed 2 nights in Jul 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute great hotel.
Stayed 1 night in Jun 2019
Response from Manager on Jun 27, 2019
Thanks Gary.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Manager on Jun 27, 2019
Thank you.

8/10 Good

Matt

Liked: Staff & service, property conditions & facilities, room comfort
Nice Solid Motel
Solid motel and good facilities - needs a better clean through out the bathrooms
Stayed 1 night in Jun 2019
Response from Manager on Jun 27, 2019
Thank you for your comments. We will take them on board.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovley venue for a rest.
The Lismore Gateway was clean and neat with a very engaging staff; close to anything you might wish to see in the area.
Stayed 1 night in Jun 2019
Response from Manager on Jun 27, 2019
Thank you for your positive comments.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
We stayed for 3 nights. Cleaning was pulling up the beds not even making them properly or picking up pillows off the floor. No vacuuming of the room or bathroom. No wiping of the benches. Extremely disappointed.
Stayed 3 nights in May 2019
Response from Manager on Jun 9, 2019
Thank you for your comments. We certainly will take on board your comments and improve the servicing of rooms.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Manager on Jun 9, 2019
Thank you for a great review score.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Lismore for a sporting event held Southern Cross uni.. Gateway compared to other people’s accom photo was total luxury... Gateway is great location to everything around Lismore, we walked 3 min to Lismore Workers club - great feed & kids (10-12yrs )loved the play room, 5min to town centre... Despite being on main road, glass doors are sound proof so heard absolutely nothing.. We had a king room #6 with balcony over the pool & would gladly stay there again.
Stayed 4 nights in May 2019
Response from Manager on Jun 9, 2019
Thank you for such a positive response. Appreciated by all.