Ratings based on 1,763 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
We had a very nice stay. The staff was very friendly.
Comment from Hotel Management
Apr 24, 2018 by HotelMgmt, Hotel Management
I’m so glad you had a pleasant visit, and that our courteous team helped make it a five-star experience. Thank you for your review, and we hope to welcome you back soon to The Wigwam.
4 out of 5
Recommended
for Everyone
by A verified traveler from 85374

Beautiful property

Posted Apr 21, 2018
Like the title says, the property is beautiful. The rooms are nestled right along greenery and golf courses giving the the desert theme a green touch. During our stay, however, our television was not functional. When the hotel was called, an “engineer” came to our hotel room, played with the remote doing the same exact things I had done, then told me the tv was broken and a new one would need to be installed, then left. Was not helpful at all. Other than that, everything was great.
Comment from Hotel Management
Apr 24, 2018 by HotelMgmt, Hotel Management
We’re proud to offer an oasis of rest and relaxation at our resort. I regret any inconvenience you may have encountered with your accommodations, but I’m relieved that it did not detract from your overall stay. We hope to welcome you back soon to The Wigwam.
4 out of 5
Recommended
for Everyone
by A verified traveler from arizona

One Night Wondering. . .

Posted Apr 20, 2018
After attending a wedding on the Northwest side of town. I was able to get a beautiful accommodation of a room for the night so that I wouldnt have to drive far late that evening. My check in was amazing, and smooth, as well as, the Valet and Bell service from that evening until the next morning. The room was absolutely wonderful spacious clean and quiet. Room service was the best the next morning and the quality oo f the food was good too. Thank youfor a wonderful experience and stay at your beautiful resort.
Comment from Hotel Management
Apr 24, 2018 by HotelMgmt, Hotel Management
We appreciate your sentiments. Although your time with us was brief, I’m thrilled that you were able to experience our exemplary service, top-notch amenities, and luxurious accommodations. We hope to have you back at The Wigwam next time you’re in the area.
3 out of 5
by A verified traveler

Dated resort

Posted Apr 15, 2018
Pros: spacious rooms.
Cons: More classes offered. Update rooms, pool. More updated lawn games (large chess set) more seating on lawn by restaurant. More upbeat atmosphere.
Location: Few restaurants, and typical downtown area with usual fast food options.
This resort was average. Spacious room but need an update, old carpet, beds lumpy, coffee pot old style, the pool was showing wear. Nothing exceptional about this resort. Minimal classes being offered. Spa looked run down. Staff was too excited to show us around or tell us about the amenities. Lovely lawn area to sit by the fire at night having a cocktail. Staff was very pleasant and accommodating. Lawn games are dated and broken. Towels at both pools need to be updated. It was an ok resort but probably would not recommend it to others as nothing really special.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
We appreciate your insights. I’m glad you had an overall pleasant stay, but regret if your time with us was not everything you expected. We hope to have a future opportunity to impress you at every turn.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great set up!

Posted Apr 14, 2018
Great facilities. Grounds are beautiful. Make sure you plan to spend some time there. Make use of activities. Room have a great set up. Like small apartments. Only thing AC was so loud we couldn’t sleep at night. That was a huge bummer.
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
I’m pleased that you enjoyed our family-friendly resort and spacious accommodations. However, I apologize for any inconvenience you encountered. We will pass along your feedback so that your next experience at The Wigwam is nothing short of excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2018
An elegant resort that I can't wait to visit again
Comment from Hotel Management
Apr 16, 2018 by HotelMgmt, Hotel Management
Thank you for your kind remarks. We can’t wait to have you back again soon at The Wigwam.
3 out of 5
Recommended
for Everyone
by A verified traveler

Temper Expectations

Posted Apr 11, 2018
This stay was for my Wife and I’s anniversary. I went on their website before hand to order the Champaign and chocolate strawberries as a surprise to be waiting in the room for us when we arrived, and specified such in the notes they give you the option of leaving. We arrived and the already purchased amenity was not in the room... so much for that surprise. I reluctantly had to tell my wife about my foiled plan and called the concierge desk. They told me that someone would soon be bringing them to the room. After an HOUR of being stuck in the room waiting while we wanted to head down to the pool, I called a second time. I was then told that someone was on their way to the room with it. When it finally arrived 15 minutes later, I was pretty disappointed. The cost was $70+ for 6 strawberries and a Bottle of MOET.... however what arrived was the berries and a bottle of KORBEL.... I felt pretty ripped off. Stopped at Frys on the way home to reference.... and the MOET was priced ON SALE for $55, and the bottle of KORBEL was $15.... you do the math. The rest of our stay was fine, but this left a bad taste in my mouth (along with the cheap Korbel champagne)
Comment from Hotel Management
Apr 13, 2018 by HotelMgmt, Hotel Management
Thank you for sharing your review. Although I’m glad you and your wife had a pleasant stay with us, I’m disappointed that not every aspect was perfect. I apologize for the inconvenience, and although I cannot address your concerns in this forum, I hope we can restore your confidence with a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Apr 9, 2018
Wonderful. Clean, nice, great service, beautiful grounds.
Comment from Hotel Management
Apr 9, 2018 by HotelMgmt, Hotel Management
I’m so glad you enjoyed our historic property and warm, attentive service. Thank you for your five-star review, and we hope to see you again soon at The Wigwam.
5 out of 5
Recommended
for Everyone
by A verified traveler from INDIANAPOLIS IN

Posted Apr 4, 2018
IT WAS GREAT LOVE EVERTHING WILL COME BACK AGAIN
Comment from Hotel Management
Apr 5, 2018 by HotelMgmt, Hotel Management
Susan, I’m so happy you had a five-star experience all around at The Wigwam. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for families!

Posted Apr 3, 2018
Grounds are beautiful, staff is friendly, and the rooms are well appointed. Can't wait to go back for another stay.
Comment from Hotel Management
Apr 3, 2018 by HotelMgmt, Hotel Management
Thank you for your five-star review. I’m glad our property, accommodations and courteous team made your family feel welcome. We hope to see all of you again soon for more adventures at The Wigwam.