Ratings based on 146 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Relaxing 😌 great staff

Posted Dec 12, 2017
Stay for a day great, place nice restaurant in the area to eat , enjoyed my stay
Comment from Hotel Management
Dec 13, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your wonderful review of the Fairfield Inn & Suites Atlanta East/Lithonia. We are pleased to read our location was ideal for your needs and that you enjoyed our courteous service. We look forward to having you as our guest again in the near future. Natasha Renfroe, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Posted Nov 26, 2017
My family was disappointed in the stay at this hotel. The only reason we choose this hotel was for the heated pool. We have a tradition of being in the pool with our grandparents. This is the first year without both our grandparents. So we were extremely disappointed when we found out the Heated pool was broken. Was so cool we were unable to get in. The hotel itself was nice. Good breakfast and clean rooms.
Comment from Hotel Management
Nov 27, 2017 by General Manager, Hotel Management
Dear Melissa, thank you for your candid review. Although you liked your spotless room and our breakfast offerings, we are extremely sorry you were not able to take advantage of our pool. Your concern has been shared with the maintenance team to take corrective actions immediately. We invite you and your family once again so you can enjoy all that we offer. Natasha Renfroe, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 22, 2017
Staff is very nice. The hotel is clean & quiet. Great place to stay!
Comment from Hotel Management
Nov 23, 2017 by General Manager, Hotel Management
Dear Guest, thank you for staying at the Fairfield Inn & Suites Atlanta East/Lithonia. We are delighted to read you liked our courteous service and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Natasha Renfroe, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from lithonia, GA

Clean and Comfy

Posted Sep 19, 2017
Pleasant staff, quick check in, clean rooms, great breakfast, a gym, pool, great location. What more could you ask for?
Comment from Hotel Management
Sep 20, 2017 by General Manager , Hotel Management
Dear Paul, thanks for the perfect feedback. We are glad to know all went great during your stay and that you were satisfied with all that we have to offer. Thanks once more for your business to the Fairfield Inn & Suites Atlanta East/Lithonia, and we look forward to having you as our guest again in the near future. Natasha Renfroe, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus Ga

Perfect Stay

Posted Sep 12, 2017
I booked this hotel through Expedia. I got the exact room I booked. (King bed with sleeper sofa pullout). Room was a nice size. I had space to walk around and not feel cramped. Hotel staff was nice and they let me check in 2 hours early. Hotel and room was clean. I didn't have any problems with parking my vehicle here overnight. This hotel is in a perfect location, close to restaurants and shopping places. I would stay here again when I visit Lithonia.
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Dear DeeDee, thank you so much for this awesome review of the Fairfield Inn & Suites Atlanta East/Lithonia. We are glad everything went great during your stay and that you thoroughly enjoyed your time with us. Your feedback is much appreciated, and we can't wait to welcome you back soon. Natasha Renfroe, General Manager
3 out of 5
by Tamara

Posted Aug 31, 2017 on Hotels
The room that I reserve was not available
Comment from Hotel Management
Sep 3, 2017 by James, Hotel Management
Dear Tamara, Thank you for taking the time to post a review of your stay with us. We apologize for the mix up with your reservation and that the room type you booked was not available upon check in. It is never our intention to disappoint a guest and we are sorry you were inconvenienced. Despite this, we hope that your stay was pleasant overall and that we will have another opportunity to welcome you when your travels bring you to our area. Natasha Renfroe General Manager
5 out of 5
by Elizabeth

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017 by James, Hotel Management
Dear Elizabeth, it was a pleasure having you as our guest at the Fairfield Inn & Suites Atlanta East/Lithonia. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Natasha Renfroe, General Manager
2 out of 5
by A verified traveler from GA

"The hotel says, 'Don't book Expedia next time'."

Posted Aug 22, 2017
Pros: it had breakfast
Cons: DON'T GIVE AWAY MY ROOM I PAID FOR AND CONFIRMED DAY OF
Location: I drove 10 miles from Stone Mtn to get there b/c it was the only hotel that supposedly "would be large enough for my family."
Called to confirm room before 10am. Informed receptionist I would be in after 11pm. Said no problem; room was mine until 2am. I confirmed it was a suite. Drove 10 mi out of the way to get there so all of my family would have somewhere to sleep and NO SUITE was left. I was told to book through the hotel site if I wanted to ensure I had the room I wanted. My family was split up into 2 floors. I paid $170 for a suite and had 2 beds.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Dear Jill, We are disappointed to see your feedback and hope you will accept our apologies for the problems you experienced. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that the frustrations you experienced are not acceptable, nor are they normal at our hotel, and measures are being taken to prevent such issues from occurring again. Kind regards, Natasha Renfroe General Manager Fairfield Inn & Suites Atlanta East Lithonia
2 out of 5
by A verified traveler from Southeast GA

Inconvenient

Posted Aug 21, 2017
Another family member did not get requested room and had to spit up her family. My rooms was not queen size beds. One room had fleas in one need and when reported, the clerk made them feel as if they were lying. I took then a couple of their fleas the next day. Plus there room smelled like smoke and it was a smile free place. This was also reported. They did refunds me my money for both rooms, which is why they did not get a score of 1.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Dear Pamela, We regret that the room your family member requested was unavailable, and we are sorry for the frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we truly are sorry. Thank you for your feedback, which is greatly appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Kind regards, Natasha Renfroe General Manager Fairfield Inn & Suites Atlanta East Lithonia
4 out of 5
Recommended
for Everyone
by A verified traveler from st louis

Located by shopping mall

Posted Aug 17, 2017
A negative was loud air conditioning unit every time it kicked on
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear Cefmom, it was our pleasure accommodating you at the Fairfield Inn & Suites Atlanta East/Lithonia. We are happy that your overall stay was great and you liked our location. I have also shared your concerns with my engineering team so that they can fix the issue as soon as possible. We hope you will visit us again the next time you are in the Atlanta suburbs. Natasha Renfroe, General Manager