Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Posted Oct 31, 2016
The room was very nice, clean and spacious. Check in was a breeze. Very nice customer service. Tasty breakfast
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for sharing about your terrific experience at the Fairfield Inn & Suites Atlanta East/Lithonia. It is great to read that you were impressed with our front desk service, breakfast offerings and your well-appointed room. We are grateful for your kind review and look forward to being of service to you again! Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
by A verified traveler from US

Posted Oct 30, 2016
Great Hotel. Very close to restaurants, shopping, movie theater, and downtown.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for the review of your stay at the Fairfield Inn & Suites Atlanta East/Lithonia. Guests love that we are conveniently located to Stonecrest Mall, surrounding shops, and plenty of eateries. We are so glad you were able to stay here and take advantage of all that this area has to offer. Thank you again for your comments, we look forward to welcoming you back on your next trip. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
by A verified traveler from c. r.

Long flights, long meetings..turned out to be room

Posted Oct 22, 2016
Pros: The service was great.... This review sucks ....what more can one say if it was great
Cons: Side door keycard had issues ...but still great this review is trying to make me write more than i want
Location: Everything i needed right there
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
It was our pleasure accommodating you at the Fairfield Inn & Suites Atlanta East/Lithonia. We appreciate you sharing your review with other travelers. We are thrilled to read that you liked our welcoming service and your comfortable room. Thanks again, and we hope you will visit with us again the next time you visit the Atlanta suburbs. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
3 out of 5
by A verified traveler

Posted Aug 31, 2016
The bathroom floor looked like it had not been mopped in a while.
Comment from Hotel Management
Aug 31, 2016 by Manager, Hotel Management
Thank you for your review and for staying with us. We are sorry for the unclean bathroom floor and that we fell short of your expectations. Feedback such as this helps us to do a better job in the future. I have addressed this with housekeeping to be sure we are not missing steps when preparing a room for check in. We appreciate your comments and hope you will stay with us again when you return to this area. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
2 out of 5
by A verified traveler from oyegunle

Good location

Posted Aug 27, 2016
Furnitures are old and dirty, sofa was filled with beginning particles. Wooden carbinet were old. Quite embarrassing that I had to check out without passing the night. U lost $200 as I couldn't get my full refund. Quite sad.
Comment from Hotel Management
Aug 30, 2016 by Manager, Hotel Management
We appreciate your detailed comments about your stay at our hotel. I was disappointed to read your feedback, and I apologize for your less than stellar experience. I am also sorry to hear you did not complete your stay with us due to the condition in which you found your guest room to be in. Rest assured that we take these reviews seriously and have already shared your thoughts with our entire management team to see where improvements should be made. I hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
4 out of 5
by Thomas

Partially Satisfied

Posted Aug 6, 2016 on Hotels
Our overall stay was god. After traveling several long hours, one of the things we wanted to do after checking in was to take a "hot shower" relax and get a good night sleep. Well, we got a good night sleep, but the hot shower didn't happened. We called down to the front desk and was told that the plummer was called and the issue would be taken care shortly. Not sure what the definition of "shortly" meant because when we checked out the hot water issue still hadn't be resolved.
Comment from Hotel Management
by General Manager, Hotel Management
It was our pleasure accommodating you at the Fairfield Inn & Suites Atlanta East/Lithonia. We appreciate you sharing your review with other travelers. We are happy that you had a great night's rest and had a good overall stay. However, we apologize for the issue you experienced in your bathroom. Our maintenance department is currently working to resolve your concerns. Thanks again, and we hope you will visit us again the next time you visit the Atlanta suburbs. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
3 out of 5
by Barbara from McClellanville

Ok but overpriced

Posted Jun 27, 2016 on Hotels
It was ok. The room is standard but overpriced because it's just standard.
Comment from Hotel Management
Jun 29, 2016 by James, Hotel Management
Thank you for your recent stay at our hotel and for taking the time to give us your feedback. I was happy to hear you enjoyed your stay with us. However, I am sorry to read you felt the cost of the room was too high. We review our pricing regularly to make sure we are competitive with other area hotels. In addition, we offer a free breakfast and complimentary internet access as an added value to our guests. Thank you again for sharing your concerns and I hope you will consider staying with us again. General Manager
1 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
The room smelled of urine; especially the bathroom. Bathroom floor was "sticky". Cable TV reception was poor. Breakfast was bad.
Comment from Hotel Management
Apr 30, 2016 by James, Hotel Management
Our goals are to provide comfortable, clean, well maintained guest suites for our guests. We did not deliver on our goals, and we sincerely apologize for the cleanliness issues you experienced. We appreciate your comments and will work with the housekeeping team to have them refocus on our goals as well as the food and beverage team to see what improvements can be made to the breakfast offerings. Thank you for your feedback, and for being our guest. Please come back when you are in the Lithonia area so we can show you our improvements. General Manager
5 out of 5
by Lisa

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
Apr 13, 2016 by James, Hotel Management
Thank you for being our guest at the Fairfield Inn & Suites Atlanta East/Lithonia. We are glad that you had an enjoyable and comfortable stay. It was our pleasure accommodating you, and we would love to be of your service again on your future visit to our area. General Manager
5 out of 5
by danny from High Point,NC

Enjoyed our stay

Posted Mar 23, 2016 on Hotels
Hotel staff was great, room size perfect, cleanliness of hotel/room wonderful and located in mall parking (wife) priceless. Next time we are visiting in this area we will be staying here.
Comment from Hotel Management
Mar 26, 2016 by James, Hotel Management
It was our pleasure accommodating you at the Fairfield Inn & Suites Atlanta East/Lithonia. We appreciate you sharing your wonderful feedback about your stay, and we are delighted to read that you loved our immaculate property, your accommodation, courteous associates and our excellent location which was perfect for your visit. Thanks again, and we look forward to your next stay. General Manager