Ratings based on 118 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from a

Posted Feb 26, 2017
Awesome i will stay everytime i am in the area The staff were very courteous and friendly..
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Verazz, we are glad you stayed at the Fairfield Inn & Suites Atlanta East/Lithonia. I am delighted to read that our staff took great care of you and that we succeeded in delivering an excellent experience. I will share your compliments with my entire team. Thanks for your comments! We look forward to your next visit. Natasha Renfroe General Manager
1 out of 5
by A verified traveler from Georga

Posted Dec 14, 2016 on CheapTickets
The inside pool was so chlorinated that the hotel smelled very loud. I could not stay there because it made my head hurt badly even after going up to my room. When I called cheap tickets to get a refund for my stay they refused me my money. So in all I will not be booking through Cheap Tickets any longer.
Comment from Hotel Management
Dec 16, 2016 by Manager , Hotel Management
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. I have shared your comments with our management team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Caridad Rojas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Dec 12, 2016
Great room and attentive staff. After a day of driving comfort was key. We got that even with a floor of kids.
Comment from Hotel Management
Dec 13, 2016 by Manager, Hotel Management
Thank you for sharing about your terrific experience at the Fairfield Inn & Suites Atlanta East/Lithonia. We are so delighted to read you loved our attentive associates and that you were impressed with your comfortable room. We appreciate your business and look forward to seeing you again soon. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
4 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
The room was very clean and the bed was also very comfortable.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Fairfield Inn & Suites Atlanta East/Lithonia. We work hard to make every guest feel at home and are pleased to read you enjoyed your spotless room and got a great night’s sleep while here. We hope you will stay with us again each time that you return to the East Atlanta suburbs. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
4 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Atlanta East/Lithonia. I am pleased to see how much you enjoyed our facilities and service. If you are back in our area, please come and stay with us again. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
3 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Everything was okay except for the bed , when you lay in it you sink in the middle,and that hurt my back all night long.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Thank you for being our guest and for sharing a review. We are glad you enjoyed your stay overall, but we apologize for your negative experience with the bed. Thank you for bringing this to our attention and we will share your comments with our team as we continue to focus on providing the best comfort for our guests. We look forward to seeing you again soon! Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 31, 2016
The room was very nice, clean and spacious. Check in was a breeze. Very nice customer service. Tasty breakfast
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for sharing about your terrific experience at the Fairfield Inn & Suites Atlanta East/Lithonia. It is great to read that you were impressed with our front desk service, breakfast offerings and your well-appointed room. We are grateful for your kind review and look forward to being of service to you again! Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 30, 2016
Great Hotel. Very close to restaurants, shopping, movie theater, and downtown.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for the review of your stay at the Fairfield Inn & Suites Atlanta East/Lithonia. Guests love that we are conveniently located to Stonecrest Mall, surrounding shops, and plenty of eateries. We are so glad you were able to stay here and take advantage of all that this area has to offer. Thank you again for your comments, we look forward to welcoming you back on your next trip. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
Recommended
for Everyone
by A verified traveler from c. r.

Long flights, long meetings..turned out to be room

Posted Oct 22, 2016
Pros: The service was great.... This review sucks ....what more can one say if it was great
Cons: Side door keycard had issues ...but still great this review is trying to make me write more than i want
Location: Everything i needed right there
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
It was our pleasure accommodating you at the Fairfield Inn & Suites Atlanta East/Lithonia. We appreciate you sharing your review with other travelers. We are thrilled to read that you liked our welcoming service and your comfortable room. Thanks again, and we hope you will visit with us again the next time you visit the Atlanta suburbs. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
1 out of 5
by A verified traveler

Posted Sep 30, 2016 on Hotels
Terrible l had requested early check in because l drove twelve hours. They kept telling me call back si l finally arrived. They told me the earliest would be noon so l left went to mall to waste a couple of hours. When l came back at twelve thirty told me wait still checking. My daughters shower was starting at two . At some point we used the lobby restroom to get dressed. After returning from shower after five went to room and it had never been cleaned no sheets on bed everything dirty. Terrible experience!!!
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for taking time to review your recent stay. I am so sorry there was a problem checking into your room early and that we were unable to resolve the issue to your satisfaction. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia