Ratings based on 29 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Dec 12, 2016
Great room and attentive staff. After a day of driving comfort was key. We got that even with a floor of kids.
Comment from Hotel Management
Dec 13, 2016 by Manager, Hotel Management
Thank you for sharing about your terrific experience at the Fairfield Inn & Suites Atlanta East/Lithonia. We are so delighted to read you loved our attentive associates and that you were impressed with your comfortable room. We appreciate your business and look forward to seeing you again soon. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 31, 2016
The room was very nice, clean and spacious. Check in was a breeze. Very nice customer service. Tasty breakfast
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for sharing about your terrific experience at the Fairfield Inn & Suites Atlanta East/Lithonia. It is great to read that you were impressed with our front desk service, breakfast offerings and your well-appointed room. We are grateful for your kind review and look forward to being of service to you again! Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 30, 2016
Great Hotel. Very close to restaurants, shopping, movie theater, and downtown.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for the review of your stay at the Fairfield Inn & Suites Atlanta East/Lithonia. Guests love that we are conveniently located to Stonecrest Mall, surrounding shops, and plenty of eateries. We are so glad you were able to stay here and take advantage of all that this area has to offer. Thank you again for your comments, we look forward to welcoming you back on your next trip. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
Recommended
for Everyone
by A verified traveler from c. r.

Long flights, long meetings..turned out to be room

Posted Oct 22, 2016
Pros: The service was great.... This review sucks ....what more can one say if it was great
Cons: Side door keycard had issues ...but still great this review is trying to make me write more than i want
Location: Everything i needed right there
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
It was our pleasure accommodating you at the Fairfield Inn & Suites Atlanta East/Lithonia. We appreciate you sharing your review with other travelers. We are thrilled to read that you liked our welcoming service and your comfortable room. Thanks again, and we hope you will visit with us again the next time you visit the Atlanta suburbs. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2016
The bathroom floor looked like it had not been mopped in a while.
Comment from Hotel Management
Aug 31, 2016 by Manager, Hotel Management
Thank you for your review and for staying with us. We are sorry for the unclean bathroom floor and that we fell short of your expectations. Feedback such as this helps us to do a better job in the future. I have addressed this with housekeeping to be sure we are not missing steps when preparing a room for check in. We appreciate your comments and hope you will stay with us again when you return to this area. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
2 out of 5
by A verified traveler from oyegunle

Good location

Posted Aug 27, 2016
Furnitures are old and dirty, sofa was filled with beginning particles. Wooden carbinet were old. Quite embarrassing that I had to check out without passing the night. U lost $200 as I couldn't get my full refund. Quite sad.
Comment from Hotel Management
Aug 30, 2016 by Manager, Hotel Management
We appreciate your detailed comments about your stay at our hotel. I was disappointed to read your feedback, and I apologize for your less than stellar experience. I am also sorry to hear you did not complete your stay with us due to the condition in which you found your guest room to be in. Rest assured that we take these reviews seriously and have already shared your thoughts with our entire management team to see where improvements should be made. I hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 25, 2015
Nice hotel, clean, friendly staff, convenient to business purpose.
4 out of 5
Recommended
for Everyone
by A verified traveler from Augusta, GA

Clean & close to the Mall.

Posted Nov 10, 2015
The staff were very friendly and they got us checked in quickly. Also enjoyed having the mall across the street and many restaurants nearby. Our overall experience was great.
Comment from Hotel Management
Nov 11, 2015 by General Manager, Hotel Management
Thank you for staying with us at the Fairfield Inn & Suites Atlanta East/Lithonia and for your kind review. We have shared your comments with our staff to recognize them for a job well done. We are so glad that you enjoyed our location which is in close proximity to Stonecrest Mall and plenty of restaurants. We hope that you will stay with us again any time that you are in metro Atlanta. Thank you once again for taking the time to share your feedback. Joe L. Jackson Jr. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Conyer, Ga

Better than 2 stars!

Posted Oct 12, 2015
Pros: The location was great. The breakfast was great the first morning. The hotel was just perfect.
Cons: I REALLY would like to see outside cameras installed because I went out to get something out of my car and it had been hit! I worked hard for that!
Location: The location was perfect for my daughter and her friend to walk to the mall, go to the movies, and shop for her 16th birthday sleepover. It was fun.
I really enjoyed the ease of checking into my hotel. I cannot remember the young lady's name that checked me the first night, but she was very friendly. The person I interacted with the most was name Curtin. He went beyond his job. He was very apologetic when someone backed into into my car in the parking lot. He was very nice.
Comment from Hotel Management
Oct 14, 2015 by General Manager, Hotel Management
It is truly a delight to read your compliments for our excellent location, terrific hospitality, breakfast offerings. We are glad that you thoroughly enjoyed your time with us. Comments like yours assures us that we are on the right track. Thank you and we hope to see you soon. Joe L. Jackson Jr.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Nice hotel close to shopping, restaurants, & I-20

Posted May 10, 2015
Pros: Clean
Cons: There should be places to sit outside the hotel.
Location: A shopping mall and lots of restaurants are in the same parking lot.
Friendly staff and the location felt safe. It would be a good idea to have seating outside so the guest can enjoy the outdoor space a little bit more.