Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Aug 31, 2016
The bathroom floor looked like it had not been mopped in a while.
Comment from Hotel Management
Aug 31, 2016 by Manager, Hotel Management
Thank you for your review and for staying with us. We are sorry for the unclean bathroom floor and that we fell short of your expectations. Feedback such as this helps us to do a better job in the future. I have addressed this with housekeeping to be sure we are not missing steps when preparing a room for check in. We appreciate your comments and hope you will stay with us again when you return to this area. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
2 out of 5
by A verified traveler from oyegunle

Good location

Posted Aug 27, 2016
Furnitures are old and dirty, sofa was filled with beginning particles. Wooden carbinet were old. Quite embarrassing that I had to check out without passing the night. U lost $200 as I couldn't get my full refund. Quite sad.
Comment from Hotel Management
Aug 30, 2016 by Manager, Hotel Management
We appreciate your detailed comments about your stay at our hotel. I was disappointed to read your feedback, and I apologize for your less than stellar experience. I am also sorry to hear you did not complete your stay with us due to the condition in which you found your guest room to be in. Rest assured that we take these reviews seriously and have already shared your thoughts with our entire management team to see where improvements should be made. I hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Fairfield Inn & Suites Atlanta East/Lithonia
3 out of 5
by Barbara from McClellanville

Ok but overpriced

Posted Jun 27, 2016 on Hotels
It was ok. The room is standard but overpriced because it's just standard.
Comment from Hotel Management
Jun 29, 2016 by James, Hotel Management
Thank you for your recent stay at our hotel and for taking the time to give us your feedback. I was happy to hear you enjoyed your stay with us. However, I am sorry to read you felt the cost of the room was too high. We review our pricing regularly to make sure we are competitive with other area hotels. In addition, we offer a free breakfast and complimentary internet access as an added value to our guests. Thank you again for sharing your concerns and I hope you will consider staying with us again. General Manager
1 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
The room smelled of urine; especially the bathroom. Bathroom floor was "sticky". Cable TV reception was poor. Breakfast was bad.
Comment from Hotel Management
Apr 30, 2016 by James, Hotel Management
Our goals are to provide comfortable, clean, well maintained guest suites for our guests. We did not deliver on our goals, and we sincerely apologize for the cleanliness issues you experienced. We appreciate your comments and will work with the housekeeping team to have them refocus on our goals as well as the food and beverage team to see what improvements can be made to the breakfast offerings. Thank you for your feedback, and for being our guest. Please come back when you are in the Lithonia area so we can show you our improvements. General Manager
5 out of 5
by Lisa

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
Apr 13, 2016 by James, Hotel Management
Thank you for being our guest at the Fairfield Inn & Suites Atlanta East/Lithonia. We are glad that you had an enjoyable and comfortable stay. It was our pleasure accommodating you, and we would love to be of your service again on your future visit to our area. General Manager
5 out of 5
by danny from High Point,NC

Enjoyed our stay

Posted Mar 23, 2016 on Hotels
Hotel staff was great, room size perfect, cleanliness of hotel/room wonderful and located in mall parking (wife) priceless. Next time we are visiting in this area we will be staying here.
Comment from Hotel Management
Mar 26, 2016 by James, Hotel Management
It was our pleasure accommodating you at the Fairfield Inn & Suites Atlanta East/Lithonia. We appreciate you sharing your wonderful feedback about your stay, and we are delighted to read that you loved our immaculate property, your accommodation, courteous associates and our excellent location which was perfect for your visit. Thanks again, and we look forward to your next stay. General Manager
5 out of 5
by Ervin

Posted Mar 4, 2016 on Hotels
Comment from Hotel Management
Mar 9, 2016 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Atlanta East/Lithonia for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay, and I am so pleased that you had an excellent experience staying with us. We would be delighted to accommodate you again in future and hope that you will stay with us again!  General Manager
4 out of 5
by Gregory from Belmont

Lithonia again

Posted Feb 13, 2016 on Hotels
Front desk people excellent. Had a reception with small finger food and drinks
Comment from Hotel Management
Feb 16, 2016 by General Manager, Hotel Management
Thank you for sharing your experience at the Fairfield Inn & Suites Atlanta East/Lithonia. Our staff works hard to deliver excellent service, so they will be glad with your comments. It always brightens their day knowing that they made your visit a great one! We appreciate your business and look forward to seeing you again. General Manager
3 out of 5
by A verified traveler

Posted Jan 22, 2016 on Hotels
Comment from Hotel Management
Jan 24, 2016 by General Manager, Hotel Management
Thank you for your feedback. We hope you enjoyed your stay.
3 out of 5
by Melinda from Jacksonville

Posted Dec 30, 2015 on Hotels
Although I'm giving the hotel a decent review overall, I had problems with the hotel to start the breakfast is horrible and cold and to top it off there was a bug in my bed that was crawling on my neck and woke me out of my sleep. The staff changed my room of course just really a traumatic experience overall.