Ratings based on 287 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Exmouth, Devon, UK
A great place to stayPosted Sep 3, 2015
Pros: Friendly staff, great location, nice and quiet, free parking
Location: Located just off I-20 and on the Stonecrest area, there is Stoncrest Mall nearby and AMC cinema with Imax, there are plenty of restaurants nearby also
When we arrived we found the staff very welcoming and the room had AC (which was very much needed) The room was very comfortable and it was a great place to call base. The hotel itself was in a very quiet area near Stonecrest Mall, that had a wide variety of stores. There was also plenty of free parking (bonus!) I would definitely stay here again when visiting Atlanta and the local area
by A verified traveler
Posted Aug 16, 2015
Staff were good. Location doesn't always feel safe. The door handle broke off of our room door on the last day. JacquZzi was broke. room smelt like smoke upon arrival.
by A verified traveler from Raleigh, NC
Disappointing. Not up to the Hilton standard.Posted Aug 8, 2015
Pros: The location.
Location: Many places to eat and a mall close by.
We had to request another room since the television would not show close captioning and the bathroom time was dingy and in poor condition. The mirror was also broken. The manager informed us that she could not give us another room until after 1pm, but would not touch our things while we were out. I received a call later that afternoon that the hotel wanted to move out things so that the room could be cleaned. The second room was a little better but the hotel was not up to the Hilton standard. While we were in the second room, maintenance came and wanted to see the bathroom because the room above ours had flooded.
for Everyoneby A verified traveler from golden isles Ga coast
Nice country side locationPosted Aug 8, 2015
Pros: Very clean and staff was very accommodating.
Cons: Better planning for large events and parties, at least back up in place just in case.
Location: Plenty of shopping and various eateries nearby. Also very scenic local.
Took very scenic countryside route to hotel. However hotel is not in isolated location, but close to plenty of shopping(mall nearby), and eateries of all sorts and upscale bars. Hotel was very clean and very country upscale. However not enough staff on hand for large events, as there were several family reunions booked at same time, but not enough help to handle overflow in only restaurant in hotel. Also ran out of prepared food. Feel this was poor planning for events going on. Otherwise stay was fabulous.
for Everyoneby A verified traveler from Florida
Rude ReceptionPosted Jul 20, 2015
Pros: Location, beds, room set-up TV channels
Cons: Some of the employees lack of hospitality
Location: Was near lots of attractions and downtown
Upon arrival there was two people at the desk, no greeting, no smiles, nothing but dry, I said to my husband "so much for hospitality", I provided the pertinent information & was told the room was not ready for check-in, we waited in the lounge about ten minutes, when the room was ready albeit they had confirmed my reservation she chose to wave us over instead of addressing us by name, good thing my husband is curious and happened to notice the hand gesture. Check-out was completely the opposite, Sherett (hope the spelling is correct) was just what you'd expect from the hospitality business, I asked her & was given the names those who'd checked us in I was told there names were Lori & Faith. Much Thanks to Sherett Shelia Rembert
for Everyoneby A verified traveler from louisiana
Nice placePosted Jul 12, 2015
We stayed a week and the only real issue we had was with the Internet service. Terribly slow! Even hard-wired in it was slow. The wifi dropped constantly as well. Also I had a drink at the "bar" (which is three stools at a countertop) and it was $9.91. Not even a heavy pour. Needless to say that was the only drink I had at the hotel. Mall across the street was my daughters favorite part of it.
for Personal Eventby A verified traveler
Need another trip like this!Posted Jul 10, 2015 on Hotels
Slept right thru the weekend! Comfortable bed, convenient refrigerator and microwave. Walked to local mall. Shame I left my swimsuit at home! Pool looked really inviting.
for Getaway With Friendsby Junius
Posted Jul 8, 2015 on Hotels
for Familiesby Darrin
Cold PoolPosted Jul 7, 2015 on Hotels
The pools not heated. Really? We called twice to confirm it was open but no mention of its not heated.
for Personal Eventby Catherine from Bisbee
Missing some attention to detailsPosted Jul 6, 2015 on Hotels
Would have been a great getaway however ice machines on 3 of the 4 floors were out, I don't think my carpet had been vacuumed in some time there were long black hairs everywhere my slippers kept picking them up. Staff was very friendly and offered to have ice sent up....but when I check in for a solo getaway I usually put the do not disturb sign out and have some quiet.