Ratings based on 96 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Stallings NC

Very Good place to stay.

Posted Sep 6, 2017
Pros: Everything.
Cons: Nothing.
Staff very nice. Quiet place to sleep. Climate control comfortable. Great beds. Would stay again.
Comment from Hotel Management
Sep 8, 2017 by GM, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express ATLANTA EAST - LITHONIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4 out of 5
by Angela

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017 by General Manger, Hotel Management
Thank you for your feedback, hopefully we will see you again when your back in Lithonia. Safe travels
3 out of 5
by Mary

The breakfast was cold

Posted Jul 3, 2017 on Hotels
The breakfast was cold.
Comment from Hotel Management
Jul 8, 2017 by General Manger, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ATLANTA EAST - LITHONIA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
5 out of 5
by Angie

Nice hotel

Posted Jun 29, 2017 on Hotels
Quiet, comfortable, clean room with friendly service.
Comment from Hotel Management
Jul 3, 2017 by General Manger, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express ATLANTA EAST - LITHONIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by General Manger, Hotel Management
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service. We hope you had a wonderful vacation and hope to see you at our hotel again. IN THE END THE ONLY PERSPECTIVE THAT MATTERS IS OUR GUEST!
4 out of 5
by LaToya

Posted May 30, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by General Manger, Hotel Management
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service. We hope you had a wonderful vacation and hope to see you at our hotel again. IN THE END THE ONLY PERSPECTIVE THAT MATTERS IS OUR GUEST!
1 out of 5
by Sharon

Rude staff

Posted Apr 27, 2017 on Hotels
Staff was rude and charged me twice for deposit
Comment from Hotel Management
Jun 16, 2017 by General Manger, Hotel Management
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service. We hope you had a wonderful vacation and hope to see you at our hotel again. IN THE END THE ONLY PERSPECTIVE THAT MATTERS IS OUR GUEST!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Apr 22, 2017
Nice room and breakfast. Perfect for what we needed. The parking is very tight. Not enough room between cars to get in and out with out bumping the next car.
Comment from Hotel Management
Apr 24, 2017 by Front Desk, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express ATLANTA EAST - LITHONIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
Business office computer didn't work, printer out of toner, snack room locked, no hot water to make a drink, room cold and damp. It did not appear that they thought about the needs of guests other than to provide a bed.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
My apologized for the inconvenience, all the issue you had has been resolved. And addressed Hope you will give us another chance, safe travels
4 out of 5
Recommended
for Everyone
by A verified traveler

What's wrong with the air?

Posted Jan 27, 2017
The only issue I had was the air. I get warm very easily. I checked in about 10 pm. The thermostat in my room showed 77°. I set it to 64°. It came on for 5 minutes or so. Then only blew as a fan. Takes to long to cool the room. While getting dressed,I would have to stop and sit directly in front of the unit. Clean hotel. Friendly staff. Uncomfortable stay.
Comment from Hotel Management
Jan 30, 2017 by Front Desk, Hotel Management
We apologized for the inconvenience of the AC unit, Our maintenance person check, the temperature was correct, but I hope you will give us another chance. have a safe travels