Ratings based on 501 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Had fun

Posted Jan 21, 2017
Very good. Staff was courteous and kind. Breakfast was hot and delicious variety
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Thank you for sharing about your wonderful experience at the Hyatt Place Atlanta-East/Lithonia. We are thrilled to read you loved our courteous associates and that you were impressed with the breakfast we serve. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Natasha Jackson, General Manager
2 out of 5
by Keith

Small stuff detracted from overall condition

Posted Dec 21, 2016 on Hotels
Nothing major but all together I felt like the room hadn't been paid attention to. First, when I entered the room, I noticed an empty gatorade bottle in the main trash can. Later, in the bath, the shower curtain rod worked but was very loose and flopping around when you moved the curtain because the holders had been stripped out on the wall. The toilet seat cover bolts were so loose the seat itself would about slide off the bowl. A big annoyance was the input functions on the tv were linked to a "smart hub" that wasn't so smart. None of them worked so you couldn't connect a computer or Roku/AppleTV/dvd player/etc so I couldn't watch Netflix. The handles on the cabinet doors were crooked as well as the actual bedside stand that was mounted on the wall- crooked. Finally, the safety lock on the door was barely attached- all the screws except one had been stripped out leaving holes in the metal and leading me to wonder what had happened in that room? All and all I slept fine, the a/c worked, the lights worked, etc. It's just the small stuff that you start noticing and then see everywhere and make you ask yourself if you're staying at a Hyatt or at a half-priced motel. The location is good- right next to the mall and lots of restaurants and the breakfast buffet was good.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our management team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback. Sincerely, Natasha Jackson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn

nice hotel

Posted Dec 20, 2016
Pros: room
Cons: none
Location: ok
nice time ,i love the room, food!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for a nice review of our hotel! We are thrilled you enjoyed your stay at the Hyatt Place Atlanta-East/Lithonia and are happy to read how much you loved your suite. Thank you for sharing your satisfaction online, we hope to be your choice for all your future visits to the area. Sincerely, Natasha Jackson General Manager
3 out of 5
by A verified traveler

Convenient location that needs to be renovated

Posted Dec 19, 2016 on Hotels
The staff members were friendly, professional and helpful, however, the bathroom and shower area lacked cleanliness. Someone came to our room promptly to clean and apologized for the condition of the room. At first glance the accommodations appear to be top notch, but you will definitely notice the need for renovation within the guestrooms.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for your stay and for your feedback. Our goal is to maintain the highest standards, and we apologize for falling short in regard to cleanliness of our suites. We appreciate you letting us know how we can improve as well as what we are doing right. We have taken appropriate action to ensure a better experience for future guests. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Natasha Jackson, General Manager
1 out of 5
by A verified traveler

Nasty!!!!

Posted Dec 19, 2016 on Hotels
This was the most horrible experience ever. I always stay in this hotel when i visit atlanta. I don't know what happened. My room was filthy. Paper peeling off walls, and on the floor, red stains on the floor. I will never stay nor recommend this hotel to anyone
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for being a repeat guest and for taking time to review your stay. We are sorry we failed to provide you the clean and comfortable room that you deserve.We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We hope you will give us the opportunity in the future to prove that to you. Sincerely, Natasha Jackson General Manager
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Very nice hotel. Wonderful for relaxing. Very nice that the sinks and bathroom are separated so two people can get ready at the same time. Only downside was when housekeeping came they did not replenish the coffee and leave more coffee and water cups. Other than that the breakfast was fantastic and staff was very nice.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for choosing Hyatt Place Atlanta-East/Lithonia and for sharing your wonderful comments with fellow travelers. We are thrilled you had an excellent experience, and we appreciate you being our guest. We would love to welcome you back the next time you are in the Atlanta area. Thanks again for the feedback!  Sincerely, Natasha Jackson, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orangeburg, SC

very nice rooms!

Posted Dec 4, 2016
Pros: room was clean and very nice
Cons: breakfast - had fixings out for oatmeal, but only had grits, coffee was bitter, eggs were gross - otherwise good
Location: on way in to Atlanta - we were going specifically for yoyo contest around GA Tech area
Check-in made me wait for a few minutes while she was on the phone, but admittedly we arrived at 10 pm. Room was much nicer than we expected, with an awesome couch.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for staying with us at Hyatt Place Atlanta-East/Lithonia during your travels. We are happy to know how much you liked your suite. We appreciate all your observations and your feedback about our breakfast selections. It was our pleasure to have you as our guest, and we would love to see you again in the future. Sincerely, Natasha Jackson, General Manager
5 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to share that your stay at Hyatt Place Atlanta-East/Lithonia was perfect in every way! We appreciate your fantastic feedback and hope to have you as our guest again. Sincerely, Natasha Jackson, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very Pleased

Posted Nov 21, 2016
The hotel was very nice and comfortable for 3 adults and 2 kids. Loved the partition between the beds and the sitting area. We were there for a softball tournament, wished there were laundry facilities in the hotel. Had to go to the hotel next door to wash my daughter's uniform. Other than that, I have no complaints. The room was nice and clean, comfy bed, great breakfast too. Quick access to I-20. Overall very good.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Hyatt Place Atlanta-East/Lithonia while you were here for the tournament. We are happy to know how much you liked your spacious suite. The extra space in the room and cozy corner area with the sofa is something our guests tell us they love. We appreciate your observation and look forward to seeing you again soon. Sincerely, Natasha Jackson General Manager
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Hyatt Place Atlanta-East/Lithonia. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, Natasha Jackson, General Manager