Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Orangeburg, SC

very nice rooms!

Posted Dec 4, 2016
Pros: room was clean and very nice
Cons: breakfast - had fixings out for oatmeal, but only had grits, coffee was bitter, eggs were gross - otherwise good
Location: on way in to Atlanta - we were going specifically for yoyo contest around GA Tech area
Check-in made me wait for a few minutes while she was on the phone, but admittedly we arrived at 10 pm. Room was much nicer than we expected, with an awesome couch.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for staying with us at Hyatt Place Atlanta-East/Lithonia during your travels. We are happy to know how much you liked your suite. We appreciate all your observations and your feedback about our breakfast selections. It was our pleasure to have you as our guest, and we would love to see you again in the future. Sincerely, Natasha Jackson, General Manager
5 out of 5
by A verified traveler from US

Very Pleased

Posted Nov 21, 2016
The hotel was very nice and comfortable for 3 adults and 2 kids. Loved the partition between the beds and the sitting area. We were there for a softball tournament, wished there were laundry facilities in the hotel. Had to go to the hotel next door to wash my daughter's uniform. Other than that, I have no complaints. The room was nice and clean, comfy bed, great breakfast too. Quick access to I-20. Overall very good.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Hyatt Place Atlanta-East/Lithonia while you were here for the tournament. We are happy to know how much you liked your spacious suite. The extra space in the room and cozy corner area with the sofa is something our guests tell us they love. We appreciate your observation and look forward to seeing you again soon. Sincerely, Natasha Jackson General Manager
4 out of 5
by A verified traveler from Stone Mountain

Hotel met my expectations, but a a bit pricey.

Posted Nov 7, 2016
Pros: The room was very nice and clean. Size and layout was good. Furnishings inside room and in lobby appealing.
Cons: Would have liked a lower price. The room once nice and even had a refrigerator, but no microwave. That was suprising and dissapointing.
Location: Stonecrest Mall is within walking distance. A great breakfast and lunch place called Mamie's Kitchen was a hidden treasure. Trails Hike, bike or walk
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Hyatt Place Atlanta-East/Lithonia. We are glad your room met most of your expectations and that you enjoyed our location. However, we are sorry you felt the price you paid for the room did not support your accommodations. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. Additionally, we have several room configurations, some of which are equipped with a microwave oven. We do hope the rest of your experience here would make you want to stay with us again. We'll do our best to accommodate you with your room type of choice on your next visit. Sincerely, Natasha Jackson, General Manager
3 out of 5
by A verified traveler

Posted Sep 28, 2016
The hotel was nice and the staff was friendly, but the hotel cleaning staff were not acceptable. They did not thoroughly clean the rooms nor did they leave fresh towels or linen. Totally unacceptable!
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Thank you for the comments provided. Although you liked some aspects of your visit, we apologize for the inconvenience you encountered with the cleanliness of your room. We have inspection procedures in place to prevent this from happening, so we are sorry for dropping the ball in this instance. We have shared your concerns with our housekeeping team. It's our goal to provide an excellent customer experience, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Natasha Jackson General Manager
5 out of 5
by A verified traveler

Close to mall, restaurants, much more

Posted Sep 18, 2016
Fantastic staff! Very friendly! Breakfast very tasty.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you for your kind review and for choosing the Hyatt Place Atlanta-East/Lithonia for your stay. We are pleased you were able to take advantage of our convenient location close to some of Atlanta’s best shopping malls, restaurants and entertainment. We greatly appreciate your comments about our service as our entire staff works hard to meet and exceed our guests' expectations. It was our pleasure having you as our guest, and we look forward to welcoming you back in the near future. Sincerely, Natasha Jackson General Manager
4 out of 5
by A verified traveler from SWGA

Very Clean

Posted Sep 12, 2016
Conveniently located near Stonecrest Mall and popular restaurants. Jamar and Willie were very nice and accommodating. Our room was clean and smelled extremely fresh!
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for your kind review and for choosing the Hyatt Place Atlanta-East/Lithonia for your stay. We are happy that you liked your well-appointed accommodation, our convenient location and courteous associates. We appreciate you recognizing Jamar and Willie, and will be sure to share your compliments with them. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Natasha Jackson General Manager
4 out of 5
by A verified traveler from Vtown

Posted Sep 5, 2016 on Hotels
Enjoyed stay. Parking was terrible. Spaces were extremely small. Noticable large red stain on carpet.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We are glad you enjoyed your overall stay with us. Your concern regarding the carpet will be shared with our housekeeping team. We also apologize for any inconvenience you experienced with our parking facility. We appreciate your business and look forward to welcoming you back in the near future. Sincerely, Natasha Jackson General Manager
3 out of 5
by A verified traveler

Posted Aug 31, 2016 on Hotels
The room was on the fist level right at the exit to the pool and across from the opening with the ice maker. The reason for being at the hotel was to rest and have some peace and quiet, Needless to say, that was not the case.The first night there was a lot of noise. other guest were constantly going in and out and at times had loud conversations. Not to mention the noise from the ice maker. We were very disappointed.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Thank you for being our guest and for letting us know about your stay. Please accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I'm terribly sorry for the disruptions caused by noise issues. I have discussed your comments with my team, and we will be making changes to better serve our guests. Thank you again for your candid feedback, we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Natasha Jackson General Manager
3 out of 5
by A verified traveler

Posted Aug 17, 2016 on Hotels
因为飞机延误,到了旅馆是清晨四点,旅馆大门是关闭的。透过对讲机,15分钟之内多次按钮联系,才有人姗姗来迟地开门。尤其是表上的电话用国外的手机是无法拨通的,因此很让人着急。 第二天晚上回到房间,很惊讶的是房间完全没有整理,旅馆管理到这个地步也是第一次经历。第三天,服务人员仅仅将更换的新浴巾放在门口的沙发上,根本懒得进屋,令人无语。 早餐服务还可以,每天更换三种热食。不过平日说是上午六点开始,但事实上六点去了,他们还没有准备好。 基于以上的经验,我们不会再选择这家,毕竟旁边有很多其他的旅馆选择。
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your valuable feedback. We are sorry your stay with us did not meet your expectations. Our goal is provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. We have shared your concerns with the appropriate departments and we will use your comments to step up our game. We hope that you will consider visiting us again as we would love to provide you with a better stay. Sincerely, Natasha Jackson, General Manager
4 out of 5
by Carl from Columbus

Great Staff, Great Service

Posted Aug 14, 2016 on Hotels
The staff was outstanding and friendly, I enjoyed our stay and look forward to staying at this hotel again. From your arrival to your departure the entire staff made our stay enjoyable and restful. The rooms were clean and well kept and added bonus of having towels at the pool was awesome.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Thank you for sharing about your wonderful experience at the Hyatt Place Atlanta-East/Lithonia. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. It is also great to read that you were impressed with your well-appointed accommodations and the complimentary features that we have to offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Sincerely, Natasha Jackson General Manager