Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this place

Posted Jan 5, 2016
It was so quite everyone was nice room service was prompt
Comment from Hotel Management
Jan 11, 2016 by General Manager, Hotel Management
Thank you for your stay at the Hyatt Place Atlanta-East/Lithonia and for taking the time to review our hotel. We are glad that you enjoyed your quite accommodations and our excellent service. Our staff works hard to ensure that each guest has a great experience, so I appreciate your kind words regarding the service you received, especially from our room service team. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Natasha Jackson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from N.

Nice hotel it was close to everything

Posted Nov 10, 2015
I've stayed in another hotel close by recently and this so far was my favorite the price and the location were great.
Comment from Hotel Management
Nov 10, 2015 by General Manager, Hotel Management
Thank you for choosing to stay at the Hyatt Place Atlanta East/Lithonia and for the perfect rating. We are glad to read that you loved our convenient location and also that you felt our hotel offers great value for the money. Thank you once again, it was a pleasure hosting you and we hope to welcome you back soon. Natasha Jackson General Manager Marcia Brooks Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to where we wanted to be

Posted Nov 8, 2015
Pros: Facilities, cleanliness, comfort. Most employees. Good breakfast
Cons: CVourtesy of some employees.
Location: Stone Mountain Park
The person on the reception desk not very friendly.
Comment from Hotel Management
Nov 10, 2015 by General Manager, Hotel Management
Thank you for sharing a feedback of your stay at our hotel. We are glad that you liked our clean and comfortable accommodations, breakfast offerings, as well as, our convenient location which was perfect for your needs. However, we are sorry for the service issues that you encountered and the inconvenience it may have caused. Your sincere feedback, including comments about what we did right as well as areas where we can improve, helps us to better our customer service. We hope to see you again soon. Natasha Jackson General Manager Marcia Brooks Assistant General Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 28, 2015 on Hotels
Comment from Hotel Management
Oct 30, 2015 by General Manager, Hotel Management
Thank you for choosing to stay with us at the Hyatt Place Atlanta East/Lithonia. It is always great to learn when a guest loves our hotel as much as we do and that we were able to impress you on each and every front! We value your business and hope that you will come back and stay with us again soon. Natasha Jackson General Manager Marcia Brooks Assistant General Manager
5 out of 5
Recommended
for Families
by Alex from Sanford, FL

Family Weekend Getaway

Posted Oct 27, 2015 on Hotels
Our 3 day stay was very relaxing. Everything was convenient and stress-free.
Comment from Hotel Management
Oct 28, 2015 by General Manager, Hotel Management
Thank you for your wonderful feedback regarding your three nights’ stay at the Hyatt place Atlanta East/Lithonia. It was a pleasure to read that you cherished your time staying here and that we were able to meet all your expectations during your stay. We are delighted to learn that your trip was a great success and hope to have the opportunity to welcome you and your family back soon! Natasha Jackson General Manager Marcia Brooks Assistant General Manager
4 out of 5
by A verified traveler from louisiana

Beautiful facility. Convenient location.

Posted Oct 24, 2015
Pros: Staff, luxuriously appointed, comfortable bed/pillows,roomy,convenient location.
Cons: See above comments.
Location: Near Mall and AMC Theater Rich
I stayed 4 nights in 3 separate rooms. Awesome room size and excellent accommodations. ALL employees super courteous and friendly every day/night. 3 small issues. 1. Forget about watching TV. Major issues with the digital signal in all 3 rooms. I guess I needed to sleep more than I needed to watch TV. it was so bad that it caused me to change my mind about dropping cable to go to DIRECT TV or DISH at my personal home. Really...that bad. 2. Do not stay in a room at the end of the property nearest the Interstate. The noise level from traffic, (18 wheeler trucks) was very loud and made falling asleep difficult. The room I had toward the center of the property nearer the elevator and towards the Mall end was much better. 3. For the future, consider a higher quality/quieter vent light for the bathroom. All 3 I experienced were very loud and come on automatically with the light. Thanks for listening.
Comment from Hotel Management
Oct 27, 2015 by General Manager, Hotel Management
We’re glad that you liked our accommodations, central location and friendly associates. However, we apologize for the engineering and noise issues you experienced. I have shared your concerns with my team and we’re looking into our current procedures to make changes so that these issues are not repeated. We sincerely hope to serve you once again. Natasha Jackson GM Marcia Brooks AGM
4 out of 5
Recommended
for Business Travelers
by Elizabeth from Duluth GA

Quick overnight

Posted Oct 23, 2015 on Hotels
Room was clean. If you face the highway you will hear the noise from the cars. A/C was quiet. Good water pressure. Con: Bed was NOT comfy! Very hard. But this is subjective. Worth the money in comparison to others in the area. Plenty of dining and shopping options in the area. Will definitely return.
Comment from Hotel Management
Oct 26, 2015 by General Manager, Hotel Management
Thank you for choosing the Hyatt Place Atlanta East/Lithonia for your overnight stay and for writing a review. It's always great to hear when a guest loves our hotel as much as we do! We are pleased to hear that you felt we provided the value you were expecting; and our convenient location, immaculate room and generous service added more value to your stay. We will be eagerly waiting for your return. Natasha Jackson General Manager Marcia Brooks Assistant General Manager
2 out of 5
by A verified traveler from Vidalia GA

Close to Stonecrest Mall

Posted Oct 20, 2015
The room was too small for our family of six. The bathroom was cramped and having the sink outside the bathroom was inconvenient. The Heat/AC unit didn't work properly. No microwave for heating the baby's food. We only stayed there because it's next door to the mall we were visiting for a closeout sale at Stride Rite.
Comment from Hotel Management
Oct 24, 2015 by General Manager, Hotel Management
Thank you for staying with us and for your feedback. Please accept my apologies for not meeting your expectations during your stay. We take comments like yours very seriously. Thank you. Natasha Jackson, General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 19, 2015 on Hotels
Comment from Hotel Management
Oct 21, 2015 by General Manager, Hotel Management
Thank you so much for the perfect five star rating and for your time in letting us know that we have exceeded your expectations during your visit to the Hyatt Place Atlanta East/Lithonia. Your business is valuable to us and we will continue to work hard. We look forward to serving you again soon. Natasha Jackson General Manager Marcia Brooks Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Very nice. Great location

Posted Oct 12, 2015
One of the best hotels I ever stayed in. Located right by the mall and plenty of restaurants around this location.
Comment from Hotel Management
Oct 12, 2015 by General Manager, Hotel Management
Thank you for choosing our hotel for your stay and for the perfect ratings. We are glad that you had an enjoyable stay with us and that our central location was perfect for your needs. We hope to see you soon. Natasha Jackson General Manager Marcia Brooks Assistant General Manager