Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from North Carolina

Does anything works!

Posted May 11, 2016
Pros: The bed were comfortable and the furniture nice.
Cons: Need new refrigerator with a small freeze on top and put in microwave. Fixed the drainage no one want ankle deep water while showering.
Location: Excellent location great restaurants and shopping
The front desk staff courtesy and professional. The 2 elevator only one worked also, the 2 ice machine only one worked the whole time we were there which was 4 days and we were on the 4 floor. The room furniture was nice, and the beds were comfortable. Don't forget to placed GO GREEN sign on your bed if you want your sheets change which sign words were worn off could hardly read it. However, the refrigerator did not keep our drinks cool enough we replaced Medium size bag of ice everyday which helped. There was Poor drainage whenever you take a shower or use the sink to brush your teeth it start to fill up quickly. The hotel should be a smoke free environment. But on Saturday night about midnight Someone where smoking in the hallway or their room. Have to keep the bath room blower on all night then stuff the door with a bath body towel and keep A/C on the maximum to help clear up the smoke filled room. The buffet breakfast was OK except for the scramble eggs size of popcorn need a spoon to eat them. Lastly, every morning at 8:00 am the coffee would run out and staff person then will take 15 minutes to bring out new batch. By then we almost finish with our breakfast.
Comment from Hotel Management
May 16, 2016 by General Manager, Hotel Management
We appreciate your feedback about your recent stay at our hotel. I am happy you found our staff courteous and professional, our beds very comfortable and our location desirable for what you wanted to do in the Atlanta area. I am concerned with the other issues you mentioned, and my staff and I are taking steps to determine where we went wrong so we can make changes to better serve our guests. Thank you again for staying with us and for bringing these issues to my attention. We hope you will give us a chance to redeem ourselves in the future and provide you with a better experience. Sincerely, Natasha Jackson, General Manager
5 out of 5
by A verified traveler from new york

Nice hotel, central to where I had to go.

Posted May 11, 2016
I like that it's close to a mall and eateries. Staff were pleasant and welcoming. This is my second time staying there and I would stay there again.
Comment from Hotel Management
May 12, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at the Hyatt Place Atlanta-East/Lithonia once again. We are glad that we were able to meet your expectations again, and we appreciate your nice comments about our convenient location and friendly staff. We truly value your patronage and look forward to serving you again. Sincerely, Natasha Jackson, General Manager
4 out of 5
by A verified traveler

Clean and friendly staff. Great location!

Posted Apr 17, 2016
Great experience, staff is friendly and helpful, hotel is clean. Located right across from stonecrest mall for shopping.
Comment from Hotel Management
Apr 18, 2016 by General Manager, Hotel Management
Thank you for all the wonderful compliments about the Hyatt Place Atlanta-East/Lithonia and for choosing to stay with us. We are pleased you enjoyed your visit, as well as the hospitality of our associates, clean property and our proximity to the Stonecrest mall which was convenient for your needs. Please plan to stay with us again the next time you travel to Atlanta. Sincerely, Natasha Jackson General Manager
4 out of 5
by A verified traveler

Good For Short Stay

Posted Apr 10, 2016
Good for a quick stay trip. My only real complaint was the bathroom had no privacy.
Comment from Hotel Management
Apr 11, 2016 by General Manager, Hotel Management
Thank you for your kind review and for choosing the Hyatt Place Atlanta-East/Lithonia for your stay. We are happy that you were satisfied with most of the aspects of our hotel. We appreciate your observation for our bathroom and have taken a note of it. Thank you once again, and we hope to welcome you back soon. Sincerely, Natasha Jackson, General Manager
5 out of 5
by A verified traveler

Cleaning crew is amazing

Posted Mar 7, 2016
The room was very clean and neat, hot water, hot breakfast, staff is really nice.
Comment from Hotel Management
Mar 11, 2016 by General Manager, Hotel Management
It is so nice to read your wonderful review about your stay at Hyatt Place Atlanta-East/Lithonia! Making our guests happy is our number one priority and your comments show us that we are meeting our goal. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the near future.  Sincerely, Natasha Jackson General Manager
2 out of 5
by A verified traveler

It was more like staying at a 1 Star hotel.

Posted Feb 28, 2016
The closet door was completely off. The breakfast food was tasteless.
Comment from Hotel Management
Mar 1, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We are truly sorry your room has issues and our breakfast was not to your taste liking. Please accept our sincerest apology as well as assurance your concerns will be addressed. We will definitely step up our game and hope we can earn your confidence again. We appreciate you being our guest, and we hope you will visit us again as we would love to provide you with a better stay. Sincerely, Natasha Jackson General Manager
5 out of 5
by Tisha from Augusta Georgia

Posted Feb 24, 2016 on Hotels
The location is great. The staff is very friendly and attentive to your needs. I will be staying here again and would recommend this place to anyone. The only complaint I have is the booking process. When booking through hotel.com you should be made aware of the extra charges other than the quote you are given.
Comment from Hotel Management
Feb 27, 2016 by General Manager, Hotel Management
Thank you for staying at the Hyatt Place Atlanta-East/Lithonia and for the nice remarks! It sounds like you had a great stay, and you loved our courteous service as well as central location. However, we are sorry that our guest service was not informative enough and for the inconvenience it caused. I have discussed your concern with the team, so that these kind of issues are not repeated. Thank you for recommending us, and we look forward to your next visit. Sincerely, Natasha Jackson General Manager
5 out of 5
by Ashley N. from Dublin Ga

Awesome stay

Posted Feb 24, 2016 on Hotels
I will certainly stay again!
Comment from Hotel Management
Mar 2, 2016 by General Manager, Hotel Management
Thank you for staying with us and for the wonderful ratings! We are so glad you had a great stay in every way. Our entire staff at Hyatt Place Atlanta-East/Lithonia works hard to meet and exceed our guests' expectations, and I am pleased we accomplished this during your stay. It was our pleasure to have you as our guest and we look forward to welcoming you back in the near future.  Sincerely, Natasha Jackson General Manager
5 out of 5
by A verified traveler from boston

Will stay again and again

Posted Feb 23, 2016 on CheapTickets
The staff was polite and very helpful the hotel was very clean and what on the pics online is what you get I will definitely stay again.
Comment from Hotel Management
Feb 25, 2016 by General Manager, Hotel Management
Thank you for staying with us and for the terrific review! I am glad you had a comfortable stay and that you enjoyed our all-suite hotel. Our entire staff at Hyatt Place Atlanta-East/Lithonia works hard to meet and exceed our guests' expectations, so I am pleased that we accomplished this during your stay. It was our pleasure having you as our guest and we look forward to welcoming you back in the near future.  Sincerely, Natasha Jackson General Manager
4 out of 5
by Loveth from Alabama

Enjoyed our stay

Posted Feb 19, 2016 on Hotels
The room was clean and the staff was friendly and welcoming. I wish they had microwave in the room.
Comment from Hotel Management
Feb 23, 2016 by General Manager, Hotel Management
It is so nice to read your wonderful remarks about your stay at the Hyatt Place Atlanta-East/Lithonia. We are glad to hear you had a great experience, and that you liked your clean accommodation and our helpful associates. Your observations are much appreciated, and we would love to welcome you back the next time you are in Atlanta. Sincerely, Natasha Jackson, General Manager