Ratings based on 508 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

Convenient but not pleased

Posted Apr 13, 2017
Pros: Staff was friendly and helpful
Cons: upkeep of the rooms, fix holes in the structure
Location: perfect
Check in was fast and pleasant. Location was convenient for what I was in town for. But the room was in poor condition for the price I paid. The was a hole in the wall by the coffee station, hole in the divider between the couch and the beds. The bathroom door dragged across the floor each time you opened or closed it so anytime someone went to the bathroom during the night it woke up everyone in the room. plus this room is not suited for any kind of privacy. I was traveling with my teenage boys so we all had to get dressed in with the toilet which is small and nowhere to put stuff or see what you are doing. poor design. Next time I will stay in one of the other hotels in the area.
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
Thank you for sharing your constructive feedback. We are glad you liked our convenient location and helpful associates. However, I am sorry that our hotel fell short of your expectations. We receive high ratings for the condition of our hotel, but some area may show more wear than others. I'm excited to let you know we are finalizing plans for renovation this year. We invite you to stay with us again as we look forward to welcoming you to upgraded facilities! Sincerely, Timothy Venable, General Manager
4 out of 5
by Joy

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for being our guest at the Hyatt Place Atlanta-East/Lithonia. We appreciate your rating and are glad your overall experience was a pleasant one. We value your business and look forward to seeing you the next time your travels bring you to Atlanta. Sincerely, Natasha Jackson, General Manager
3 out of 5
by Ellen

Posted Feb 2, 2017 on Hotels
Breakfast could be improved. Chairs were stained. Accessible Room was nice but only 1chair in accessible room. Bath products were nice. Staff was friendly and helpful. Location convenient to restaurants and shopping
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you for being our guest and for sharing a review. We are pleased that you enjoyed your overall stay with us. It’s great to know you were impressed with our service and that our location was perfect for your needs. We appreciate your observation about our breakfast offerings and rooms. I have also taken a note of the same. It was a pleasure hosting you, and we look forward to welcoming you back in the future. Sincerely, Natasha Jackson, General Manager
4 out of 5
by Rochelle

Great Hotel

Posted Jan 27, 2017 on Hotels
The hotel was neat, clean and the staff was very friendly. The breakfast unfortunately was not
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for choosing the Hyatt Regency Suites Atlanta NW for your stay. We are glad you loved our well-kept property and the outstanding service from our staff. That being said, we are sorry our breakfast offerings were not to your liking and for the inconvenience this caused you. Thanks again, we hope you will stay with us soon. Sincerely, John Deck General Manager Hyatt Regency Suites Atlanta NW
5 out of 5
Recommended
for Everyone
by A verified traveler

Had fun

Posted Jan 21, 2017
Very good. Staff was courteous and kind. Breakfast was hot and delicious variety
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Thank you for sharing about your wonderful experience at the Hyatt Place Atlanta-East/Lithonia. We are thrilled to read you loved our courteous associates and that you were impressed with the breakfast we serve. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Natasha Jackson, General Manager
1 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
We were kicked out because they said we were over combasity but the room said 4-6 people and it was only 6 of us I called in the morning and the general manage got on the phone and said I didn't have to leave because we were not over combasity because we had a double bed room . The security just wanted to mess with us
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to share your experience. Please accept our sincere apologies for the unfortunate encounter with our security personnel and for the misunderstanding. The security of our guests is of utmost importance and I am sure this is an isolated incident. Again, we are very sorry this occurred during your stay and for the inconvenience this cause you and your accompanying guests. We hope to have the opportunity to have you back so we can earn your trust back in our hotel and staff. Safe travels and Happy New Year to you and your family. Natasha Jackson General Manager
5 out of 5
by Sadie

Excellent place to stay

Posted Dec 29, 2016 on Hotels
My husband and I always stay at this particular Hyatt when we go home. Service is always great and staff are very accommodating. Excellent choices at breakfast. The only "not so good" comment I always make is about Hyatt's coffee. I love experiencing different coffee at hotels and restaurants when we travel. The Hyatt's coffee, in my opinion, is so bad. Sorry! But I love my Hyatt hotels.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for making the Hyatt Place Atlanta-East/Lithonia your home away from home. We are delighted that you and your husband enjoyed a great stay once again, and we appreciate your nice comments about our staff and the breakfast choices. We truly value your feedback and your patronage and look forward to your next stay. Sincerely, Natasha Jackson, General Manager
2 out of 5
by Keith

Small stuff detracted from overall condition

Posted Dec 21, 2016 on Hotels
Nothing major but all together I felt like the room hadn't been paid attention to. First, when I entered the room, I noticed an empty gatorade bottle in the main trash can. Later, in the bath, the shower curtain rod worked but was very loose and flopping around when you moved the curtain because the holders had been stripped out on the wall. The toilet seat cover bolts were so loose the seat itself would about slide off the bowl. A big annoyance was the input functions on the tv were linked to a "smart hub" that wasn't so smart. None of them worked so you couldn't connect a computer or Roku/AppleTV/dvd player/etc so I couldn't watch Netflix. The handles on the cabinet doors were crooked as well as the actual bedside stand that was mounted on the wall- crooked. Finally, the safety lock on the door was barely attached- all the screws except one had been stripped out leaving holes in the metal and leading me to wonder what had happened in that room? All and all I slept fine, the a/c worked, the lights worked, etc. It's just the small stuff that you start noticing and then see everywhere and make you ask yourself if you're staying at a Hyatt or at a half-priced motel. The location is good- right next to the mall and lots of restaurants and the breakfast buffet was good.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our management team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback. Sincerely, Natasha Jackson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn

nice hotel

Posted Dec 20, 2016
Pros: room
Cons: none
Location: ok
nice time ,i love the room, food!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for a nice review of our hotel! We are thrilled you enjoyed your stay at the Hyatt Place Atlanta-East/Lithonia and are happy to read how much you loved your suite. Thank you for sharing your satisfaction online, we hope to be your choice for all your future visits to the area. Sincerely, Natasha Jackson General Manager
3 out of 5
by A verified traveler

Convenient location that needs to be renovated

Posted Dec 19, 2016 on Hotels
The staff members were friendly, professional and helpful, however, the bathroom and shower area lacked cleanliness. Someone came to our room promptly to clean and apologized for the condition of the room. At first glance the accommodations appear to be top notch, but you will definitely notice the need for renovation within the guestrooms.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for your stay and for your feedback. Our goal is to maintain the highest standards, and we apologize for falling short in regard to cleanliness of our suites. We appreciate you letting us know how we can improve as well as what we are doing right. We have taken appropriate action to ensure a better experience for future guests. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Natasha Jackson, General Manager