Small stuff detracted from overall condition
Posted Dec 21, 2016 on Hotels
Nothing major but all together I felt like the room hadn't been paid attention to. First, when I entered the room, I noticed an empty gatorade bottle in the main trash can. Later, in the bath, the shower curtain rod worked but was very loose and flopping around when you moved the curtain because the holders had been stripped out on the wall. The toilet seat cover bolts were so loose the seat itself would about slide off the bowl. A big annoyance was the input functions on the tv were linked to a "smart hub" that wasn't so smart. None of them worked so you couldn't connect a computer or Roku/AppleTV/dvd player/etc so I couldn't watch Netflix. The handles on the cabinet doors were crooked as well as the actual bedside stand that was mounted on the wall- crooked. Finally, the safety lock on the door was barely attached- all the screws except one had been stripped out leaving holes in the metal and leading me to wonder what had happened in that room?
All and all I slept fine, the a/c worked, the lights worked, etc. It's just the small stuff that you start noticing and then see everywhere and make you ask yourself if you're staying at a Hyatt or at a half-priced motel. The location is good- right next to the mall and lots of restaurants and the breakfast buffet was good.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our management team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback.
Natasha Jackson General Manager