Ratings based on 520 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 17, 2017
Bathroom had used towels thrown on counter with trash still in bathroom trashcan. Night counter provided no recourse. Hallways where dirty as if they had no been vacuumed.
Comment from Hotel Management
Jul 19, 2017 by GM, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry for the housekeeping issues you described in your room and that our front desk associate was unable to resolve this to your satisfaction. Our housekeeping supervisor has been made aware of your concerns, and we will address this with our entire cleaning staff. Thank you again for being our guest, and we hope you will give us a second chance in the future. Sincerely, Timothy Venable General Manager
4 out of 5
by A verified traveler

Room Could've been a Bit Cleaner

Posted Apr 22, 2017 on Hotels
I've stayed here several times before. I like the hotel over all. This particular room wasn't the best. The carpet was stained near the closet. Perhaps there was some work done to the tub, but the stopper was out and there were stains near the drain. Also, I'm not sure why so much noise was made just slipping the invoice under the door. However, the gentleman working at the front desk was very pleasant.
Comment from Hotel Management
Apr 24, 2017 by James, Hotel Management
Thank you for making Hyatt Place Atlanta-East/Lithonia your home away from home. We are happy you liked our hotel and our courteous associates. Having said that, I am sorry for the housekeeping issue you experienced in your room. I have shared your comments with them to ensure no future guest experiences the same problem. We appreciate your loyalty and look forward to serving you again soon. Sincerely, Timothy Venable, General Manager
2 out of 5
by Robert

Go find your own luggage cart.

Posted Apr 22, 2017 on Hotels
Don't confuse Hyatt Place with other Hyatt Brands. This hotel is showing signs of wear and tear (see photos). Yes, that is a hole in the wall. The night shift staff were very friendly when we checked in. But in the morning Kayla didn't even make eye contact as we were checking out. Instead, she picked up the phone and simply put out her hand to take our keys. Perhaps the worst part was when she told me I would have to go hunt for a luggage cart.
Comment from Hotel Management
Apr 24, 2017 by James, Hotel Management
Thank you for being our guest and for taking time to review your stay. Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. I was disappointed to read about the behavior of one of our front desk associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. I will be personally speaking with our entire team to remind everyone of our main goal to provide oustanding customer care to our guests. We hope you will give us a second chance to make a better impression in the future. Sincerely, Timothy Venable General Manager
4 out of 5
by A verified traveler

Posted Apr 19, 2017 on Hotels
The staff was very friendly! The room was not up to part, it just wasnt what I expected for a Hyatt hotel.
Comment from Hotel Management
Apr 21, 2017 by James, Hotel Management
Thank you for taking the time to post your kind review of our hotel. Nothing makes me happier than hearing that our associates made you feel welcome and were attentive to your needs. It was our pleasure to have you as our guest, and we hope to see you once again when your trip brings you to Atlanta. Sincerely, Timothy Venable, General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Convenient but not pleased

Posted Apr 13, 2017
Pros: Staff was friendly and helpful
Cons: upkeep of the rooms, fix holes in the structure
Location: perfect
Check in was fast and pleasant. Location was convenient for what I was in town for. But the room was in poor condition for the price I paid. The was a hole in the wall by the coffee station, hole in the divider between the couch and the beds. The bathroom door dragged across the floor each time you opened or closed it so anytime someone went to the bathroom during the night it woke up everyone in the room. plus this room is not suited for any kind of privacy. I was traveling with my teenage boys so we all had to get dressed in with the toilet which is small and nowhere to put stuff or see what you are doing. poor design. Next time I will stay in one of the other hotels in the area.
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
Thank you for sharing your constructive feedback. We are glad you liked our convenient location and helpful associates. However, I am sorry that our hotel fell short of your expectations. We receive high ratings for the condition of our hotel, but some area may show more wear than others. I'm excited to let you know we are finalizing plans for renovation this year. We invite you to stay with us again as we look forward to welcoming you to upgraded facilities! Sincerely, Timothy Venable, General Manager
5 out of 5
by A verified traveler

Short stay

Posted Apr 13, 2017 on Hotels
Close to interstate. Nice clean and quiet room.
Comment from Hotel Management
Apr 15, 2017 by James, Hotel Management
It was a pleasure to have you as our guest at Hyatt Place Atlanta-East/Lithonia. We are thrilled to read you had an amazing experience and that you enjoyed your well-appointed room and our convenient location. Thanks for allowing us to be of service. Please come back and see us again soon. Sincerely, Timothy Venable, General Manager
5 out of 5
by Sharon

Posted Apr 11, 2017 on Hotels
This was my second stay here. It's a great hotel and I highly recommend it.
Comment from Hotel Management
Apr 13, 2017 by James, Hotel Management
Sharon, thank you so much for the kind words about your most recent visit to Hyatt Place Atlanta-East/Lithonia. It's wonderful to read that we were able to provide you with an outstanding stay once again. We appreciate your recommendation and look forward to your next visit. Sincerely, Timothy Venable, General Manager
5 out of 5
by Shelley

Posted Mar 29, 2017 on Hotels
Comment from Hotel Management
Apr 2, 2017 by James, Hotel Management
It is so nice to read your wonderful review about your stay at Hyatt Place Atlanta-East/Lithonia! We are thrilled you had an excellent experience, and we appreciate you being our guest. We would love to welcome you back the next time you are in the Atlanta area. Sincerely, Timothy Venable, General Manager
4 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by James, Hotel Management
Thank you for taking the time to share your kind rating. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Hyatt Place Atlanta-East/Lithonia will be your first choice every time you visit this area. Sincerely, Timothy Venable, General Manager
4 out of 5
by Bassam

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017 by James, Hotel Management
Many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again at Hyatt Place Atlanta-East/Lithonia. Sincerely, Timothy Venable, General Manager