Indoor pool

Reviews of Comfort Suites Little Rock West

3 out of 5
Comfort Suites Little Rock West
11 Crossings Ct, Little Rock, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 966 reviews" "
Rating 8 - Good. 239 out of 966 reviews" "
Rating 6 - Okay. 77 out of 966 reviews" "
Rating 4 - Poor. 44 out of 966 reviews" "
Rating 2 - Terrible. 38 out of 966 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Ashly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean as well as the lobby. The desk clerk was helpful.
Stayed 1 night in Mar 2024
Response from Nancy Stafford, General Manager on Mar 25, 2024
Thank You for your review. I love our team and will definitely pass your compliments along to them!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk staff
Stayed 1 night in Mar 2024
Response from Nancy Stafford, General Manager on Mar 18, 2024
Thank You for your feedback. I love my friendly team and will pass your compliment onto them!

10/10 Excellent

Latasha L

Traveled with family
Liked: Staff & service
Some of the things in the room needs to be updated but other than that nice stay…
Stayed 1 night in Feb 2024
Response from Nancy Stafford, General Manager on Feb 29, 2024
Thank You for your review and we will use your feedback to make improvements. We hope to see you again soon!

10/10 Excellent

Tiffany

Stayed 2 nights in Feb 2024
Response from Nancy Stafford, General Manager on Mar 20, 2024
Thank You for your review. We hope to see you again soon!

10/10 Excellent

Robert

Traveled with family
Disliked: Amenities
We had a great stay at the property. Staff were attentive and the property was in great condition. Additionally, during my last stay at the property, I gave a rating that listed the breakfast at poor. During our stay this time the breakfast was much better.
Stayed 2 nights in Feb 2024
Response from Nancy Stafford, General Manager on Feb 13, 2024
Thank You for your feedback. I will definitely share this with my Team and am proud of them for being attentive! Also, Thank You for noticing the difference in our Breakfast. We hope to see you again soon!

2/10 Terrible

Durquise

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
Bed bugs
Stayed 1 night in Feb 2024
Response from Nancy Stafford, General Manager on Feb 12, 2024
Thank You for your response. We use our guest's feedback to improve our services and appreciate your comments.

10/10 Excellent

GLENDALE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean. Convenient to restaurants
Stayed 2 nights in Feb 2024
Response from Nan on Feb 12, 2024
Thank You for your response! I will pass your compliments along to my team and we hope to see you again soon!

10/10 Excellent

Darquise

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024
Response from Nancy Stafford, General Manager on Feb 12, 2024
Thank you for your feedback. I am glad you found our hotel to provide wonderful services and hope to see you again soon.

6/10 Okay

Erika

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I didn’t like that we found roaches in our room numerous times. Our tv didn’t have service cable or antenna.
Stayed 2 nights in Feb 2024
Response from Nancy Stafford, General Manager on Feb 12, 2024
Thank You for your feedback. It helps us to make improvements for our guest satisfaction.

8/10 Good

Evan

Stayed 2 nights in Jan 2024
Response from Nancy Stafford, General Manager on Feb 12, 2024
Thank You for your response. We hope to see you again soon.

8/10 Good

maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice employees
Stayed 1 night in Jan 2024
Response from Nan on Feb 12, 2024
Thank You for your review. I will definitely pass your compliments along to my team and hope to see you again soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Only complaint is that the splash pad was broke and the heat for the pool didn’t work so it was extremely cold in the pool area and so was the water.
Stayed 1 night in Jan 2024
Response from Nancy Stafford, General Manager on Feb 12, 2024
Thank You for your review. I am currently working on our pool heater and it should be open for our guests soon. Our splashpad is being repaired as well.

8/10 Good

Sibi, Carrollton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Many options for breakfast
Stayed 1 night in Dec 2023
Response from Nancy Stafford, General Manager on Feb 13, 2024
Thank You for your review. I am glad you enjoyed our breakfast - we're known for those great waffles! We hope to serve you again soon.

10/10 Excellent

LaToya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property!
Stayed 1 night in Dec 2023
Response from Nancy Stafford, General Manager on Feb 13, 2024
Thank You for your review. We hope to see you again very soon!

8/10 Good

Pamela, Rockford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hide-a-bed sofa was in poor condition. The springs were exposed.
Stayed 3 nights in Dec 2023

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Neshea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Amy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Safe and quiet location, and the front desk staff was very helpful and friendly. Our room needed a little cleaning. We stepped on food crumbs from a prior person next to the bed, and the bathroom floor needed swept. The beds were really comfortable and the room was quiet. The fold out couch mattress sits at a weird angle, which can be tough to maneuver past if needing to use the rest room. Breakfast was okay. The kids loved the waffles but a lot of items were out. Overall, a decent stay
Stayed 1 night in Dec 2023

10/10 Excellent

Glenda

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Adnan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience 😡
The hotel room had bloody towels When asked at the reception to do something the lady said you can check out. I was supposed to check out the next day so if asked to change and clean the room but by evening I returned the room was as it is. Very disappointed and very poor service and even the management was not helpful 😖
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Location of the property was nice, check in was smooth for the most party, and the receptionist was great. The reason we booked this hotel was to was because of the indoor pool and splash area so our kids would be able to play for a little while. The pool was not very clean it had a skinny residue across the bottom and just looked kind of dingy. The only ladder on the deep end of the pool was broken and the splash pad was out of order which we were not told about until we arrived. When we got to our room I noticed our mattresses didn’t have plastic covers and when I went to tuck in the fitted sheet I notice I could smell urine. So I pulled back the sheets to check the mattress and they were both covered in pee. When we told the receptionist she informed us the manager was not in and the only thing she could do for us is place us in a different room and we agreed that would be fine. The next two rooms we checked were worse then the first, one even had used candy wrappers under the sheets. Do to no other facility having vacancy we just went back to the 1st room and asked for extra bedding. The shower also did not drain very well even with the plug removed.
Stayed 1 night in Dec 2023

4/10 Poor

Pedro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They wouldn’t let us check in unless we said we had at least $150 in the bank, even though the room was already paid for up front and they had a credit card on file. They didn’t even charge the card. Then after we got the keys it took 4 trips back and forth to the desk to even get the keys to work. After we got past that the stay was ok.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The street leading up to the property was really dirty with trash and paper all over the place.
Stayed 3 nights in Nov 2023
Response from Nancy Stafford, General Manager on Nov 30, 2023
Thank You for your review. I will use your feedback when working with the City of Little Rock in hopes of having it cleaner.

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated, ultra, comfortable bed, clean, friendly staff, reasonably nice breakfast, plenty of parking, and in a great location. A wonderful value for the price. Definitely boxes above its weight class!
Stayed 4 nights in Nov 2023
Response from Nancy Stafford, General Manager on Nov 30, 2023
Thank You for your review! I am very glad you enjoyed our hotel and hope to see you again soon!

8/10 Good

GRISELDA

Stayed 1 night in Nov 2023

8/10 Good

Paul

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant place in a nice town
Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your review. We do appreciate your business and hope you will stay with us again soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay in! Did it on our to our final destination and liked it so much did the same thing coming back home.
Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your review. We do appreciate your business and hope you will stay with us again soon.

8/10 Good

Jill

Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your review. We do appreciate your business and hope you will stay with us again soon.

10/10 Excellent

Donovan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay. The beds were so comfortable!
Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your review. I am glad you enjoyed our beds! We do appreciate your business and hope you will stay with us again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your review. We do appreciate your business and hope you will stay with us again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your review. We do appreciate your business and hope you will stay with us again soon.

10/10 Excellent

robert

Stayed 1 night in Nov 2023

2/10 Terrible

Jan

Disliked: Staff & service
The staff at the property was great. After my stay I had questions regarding my bill and after calling the number that google recommended I was disconnected and transferred multiple times by Comfort Inn personnel (not sure where they were located) who were extremely rude. I had one hang up on me. If I could get through to Little Rock staff I would stay at this place again but will never deal with Comfort Suites again. Terrible!!!
Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your comments. I apologize that you experienced poor communication with one source but am very glad my team was able to assist you. Please stay with us again soon.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
Check-in was a breeze. The staff was friendly and attentive. Our room was super clean and larger than I expected, which was a nice surprise. The breakfast area was clean and well stocked. The only improvement I would suggest is to have coffee available all day and to have regular creamer or half and half. (All the creamer was flavored.)
Stayed 1 night in Nov 2023
Response from Nancy Stafford, General Manager on Nov 27, 2023
Thank You for your review. I have made sure we are restocked with the proper creamers and coffee is to be on all day, everyday. We do appreciate your business and hope you will stay with us again soon.

8/10 Good

Carrie

Stayed 2 nights in Oct 2023
Response from Nancy Stafford, General Manager on Nov 30, 2023
Thank You for your review. We hope you take the opportunity to stay with us again soon!

2/10 Terrible

Alanah

Disliked: Property conditions & facilities
Only choose this hotel so my daughter could use the splash pad and entire thing was broken and we were not made aware before booking
Stayed 2 nights in Nov 2023
Response from Nancy Stafford, General Manager on Nov 8, 2023
Thank You for your review. Our apologies for the miscommunication with Expedia. Expedia website does state there is a "kiddie pool" as opposed to a Splashpad which we currently do not have. Comfort Suites website does state that the Splashpad is not available. I do hope you enjoyed our many other amenities for which we are known.

4/10 Poor

Jennifer

Traveled with family and small children, Business traveler
Disliked: Staff & service
The gentleman checking me in was not very friendly
Stayed 1 night in Oct 2023
Response from Nancy Stafford, General Manager on Oct 31, 2023
Thank You for your review. I will visit with my team and remind them of the importance of proper hospitality for our guests.

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a great area
Stayed 1 night in Oct 2023
Response from Nancy Stafford, General Manager on Oct 31, 2023
Thank You for your review. I agree that our area has many restaurants and is accessible to many venues and events. Please stay with us again soon!

6/10 Okay

Destiny

Traveled with family and small children
Liked: Cleanliness, staff & service
If you’re booking because the Splash pad appeals to you, call ahead and make sure it’s working. Chose this location because of the splash pad, checked in with three kiddos, no mention until the kids had changed and we were entering the pool area.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 31, 2023
Thank You for your review. We have asked Expedia to put this on their website and we do tell our Front Desk agents to let guests know.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Just if you need to go to the Hesrt Hospital it’s a walk. You’ll need an Uber each way. About 10.00
Stayed 2 nights in Oct 2023
Response from Nancy Stafford, General Manager on Oct 31, 2023
Thank You for your review and for staying with us!

10/10 Excellent

Jaronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nancy Stafford, General Manager on Oct 31, 2023
Thank You for your review. We hope to see you again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nancy Stafford, General Manager on Oct 31, 2023
Thank You for your review. We hope to see you again soon!

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it and will stay again
Stayed 1 night in Oct 2023
Response from Nancy Stafford, General Manager on Oct 31, 2023
Thank You for your review. We hope to see you again soon!

6/10 Okay

Maverick

Stayed 1 night in Oct 2023
Response from Nancy Stafford, General Manager on Oct 31, 2023
Thank You for your review. We do hope that you will stay with us again when your travels bring you to Little Rock.

10/10 Excellent

Terry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and comfortable. We rested well.
Stayed 1 night in Sep 2023
Response from Nancy Stafford, General Manager on Oct 21, 2023
Thank You for your review of our hotel. We hope you stay with us again very soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place to stay
Nice place to stay. Breakfast was good. Ended up staying here because the elevator was out of order at the La Quinta. Lots of eating places & restaurants near by.
Stayed 2 nights in Oct 2023
Response from Nancy Stafford, General Manager on Oct 21, 2023
Thank You for staying with us. I am glad you found several restaurants nearby and hope you stay with us again soon.