Not what I expected from a Marriott
Posted Sep 11, 2016
I'm not sure why they don't include parking in the room price, but they don't. You have to park in a parking garage and walk back to the hotel with all your stuff.
The information on breakfast is quite misleading as well. The $4 breakfast is actually closer to $5 (before taxes) and that's for a cup of oatmeal that's the same thing you get from a fast food place for less than half the price.
We were in town for a concert, we didn't want to drive, so we asked about a taxi. The staff suggested taking the trolley, but didn't know which one we needed to take, nor did they have a schedule available. The trolley did end up being a better option, we were able to get the information after leaving the hotel to go to dinner.
The "bistro" didn't appear to be open when we were came downstairs at about 5pm, so we left in search of a restaurant within walking distance... When we returned from the concert we were hoping to get a snack or something... The coolers that are pictured were barely stocked, and we were in line waiting for about 30-45 minutes.
They appeared to be understaffed. We went downstairs to see about getting an extra pillow and there was nobody at the desk, waited for several minutes, and still nothing.
The bar never appeared to be open, and the staff at the Starbucks/Bistro were not the most friendly group of people.
The room was comfortable, and quiet despite the bars surrounding the hotel.
Comment from Hotel Management
Sep 16, 2016 by Jake , Hotel Management
Thank you for taking the time to share your recent experience at the Courtyard Little Rock Downtown with us.
One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your — or our — expectations. Please rest assured that your comments have been shared with the team in an effort to improve the overall arrival experience.