Do not stay here!
Posted Feb 23, 2017
The room was not in the greatest of shapes, not outright dirty but pretty dingy and worn. Old faded paint, a weird patch job in the tub, chipped doors, spots on the ceiling, that sort of thing. Basically a "cheap" hotel near the highway. The problem came around 6 am when I discovered the bathroom floor covered in water and and water flowing out of the light fixture onto the toilet, this actually work me at 6 am. Called the front desk, was told they would contact the manager. Half hour to an hour later the manager showed up, or at least we were told it was the manager, to take care of the situation. He mopped up the water, removed the light fixture and dumped the water in the toilet, disinfected the area (at least I think it was disinfectant) and told us he could either spend the next 30 minutes in our room, at 7 am mind you, fixing the light or we just couldn't use the light. We opted to not use the light, making the bathroom basically unusable for the remainder of our stay. He also informed us the water was coming from the overflowing toilet above us because that guest had decided to flush a feminine hygiene product. Just gross. At check out we were told we’d have to contact Expedia for any refund or compensation. When contacted by Expedia after the fact they basically denied any knowledge of the event and refused a refund.
Comment from Hotel Management
Mar 7, 2017 by Manager, Hotel Management
I regret knowing that you weren't thoroughly impressed with us during your most recent stay. I am terribly sorry to hear of your disappointment with our hotel. This issue is being addressed with our staff and management.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved services and accommodation moving forward.