Breakfast, lunch, dinner served; southern cuisine

Reviews of DoubleTree by Hilton Little Rock

4 out of 5
DoubleTree by Hilton Little Rock
424 W Markham St, Little Rock, AR

Reviews

8.2

Very Good

Rating 10 - Excellent. 475 out of 1012 reviews" "
Rating 8 - Good. 277 out of 1012 reviews" "
Rating 6 - Okay. 136 out of 1012 reviews" "
Rating 4 - Poor. 78 out of 1012 reviews" "
Rating 2 - Terrible. 46 out of 1012 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

KIMBERLY

Traveled with family and small children
Disliked: Staff & service
Did not have room requested on reservation, had to change rooms after checkin.
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on Mar 28, 2024
Kimberly,Thank you for sharing!We're delighted to hear that you had a wonderful experience with us! We strive to provide our guests with the best possible experience, so this is great to hear. I am sorry to hear that you had to change rooms during your stay. We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!

10/10 Excellent

Sandi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the hotel. Only thing i wish they would had was a refrigerator & a microwave to where we could have warmed up our food that we had brought.
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 25, 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for downtown. Next to marathon start and finish.
Stayed 2 nights in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 25, 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

10/10 Excellent

David, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the river was beautiful
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 22, 2024
Dear David,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 19, 2024
Jessica, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Looking forward to welcoming you back on your next trip to Little Rock.

6/10 Okay

Christy

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms very small, no refrigerator and no microwave. A/C did not work properly Check in staff very friendly
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 18, 2024
Dear Christy,It's unfortunate to hear about your experience with the room temperature. Apologies for any discomfort this may have caused. Rest assured, we take all feedback to heart and constantly strive to improve all facets of our guest experience. Thank you for choosing to stay with us, we hope to welcome you back on your next visit to Little Rock.

6/10 Okay

Kendra

Traveled with family and small children
Disliked: Staff & service
Was okay to stay for quick trip. No microwave or fridge in room. Loud at night when people shut doors it made our door shake loud.
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 18, 2024
We appreciate the feedback, Kendra.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our convenient location and clean accommodations despite the problems you had with some of our conditions and noise levels. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you.

10/10 Excellent

Lauri A

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable room
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 18, 2024
Dear Lauri,It's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Your comments on the comfort and cleanliness of your room are much appreciated. Looking forward to welcoming you back on your next trip to Little Rock.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 11, 2024
Dear Heather, Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,

10/10 Excellent

Tonya, Poplar Bluff

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were incredibly friendly!
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 11, 2024
Dear Tonya,Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff are so nice!
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 7, 2024
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.

10/10 Excellent

Tracy

Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on Mar 25, 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so nice. Nice view of the river. Only downside is the walls are a little thin and you can hear neighbors tv and snoring
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Mar 7, 2024
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Mar 22, 2024
Dear Nicholas,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful! The lobby is spacious and updated. The room was large and we had a balcony, downside to the room was that the balcony door didn’t lock and there is no fridge. There is a very nice waterfront park/trail just outside the hotel which we enjoyed.
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 28, 2024
Dear Wade,Thank you so much for allowing the DoubleTree by Hilton Little Rock be your home during your trip to Little Rock. One of the best assets of the hotel is the views and exterior balconies on the 14th floor. We hope to see you again on your next trip.

2/10 Terrible

Brandon

Terrible
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 28, 2024
We appreciate you taking the time to share your feedback, Brandon.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

2/10 Terrible

Roobik

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The parking was very dirty., Cigarette butts all over the place. carpets in hallway and the room were totally worn. i stayed in room 409 and 1210 for two weeks and had a very bad experience. both rooms had worn furniture, I counted 15 torn areas on the desk chair in both rooms, the room 1210 had a broken desk cover. wood sticking up. in the room 409 the bathtub is worn so much that on the rear the paint started to go black, and the Wi-Fi was a disaster to connect.
Stayed 4 nights in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 28, 2024
We appreciate you taking the time to share your feedback, Roobik.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

4/10 Poor

Dillon

Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Mar 22, 2024
Greetings Dillon,We value your insights and thank you for taking the time to share. We take great pride in providing our guests with an experience that leaves them wanting for nothing, and we apologize for not meeting your expectations. We hope you will give us an opportunity to demonstrate our commitment to care and service in the months ahead. It would be a pleasure to welcome you once again for a true exploration of our many amenities, and we wish you the very best until then. We look forward to hearing from you soon.Warm regards,

10/10 Excellent

Jennifer

Traveled with partner
Liked: Amenities
Friendly staff and easy check-in!
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 28, 2024
Thanks for the 5-star rating and review!We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time. Have a lovely day!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at DoubleTree Little Rock for a concert at the arena. Traffic was packed after the concert so we walked back to the hotel so super convenient. Staff went out of their way to make sure everyone had a great weekend.
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 19, 2024
5 out of 5!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Elevators were horrible
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 12, 2024
Jake, thank you for your glowing review about your stay at DoubleTree by Hilton Little Rock. We are thrilled that you enjoyed our welcome cookies, rooms, and ample amenities. Our location in the heart of the city does lend itself convenient to great restaurants, concerts and much moore.We're looking forward to welcoming you back on your next visit to Little Rock.

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 12, 2024
Thank you for sharing your feedback, Brian.We appreciate your input. I hope that you loved our prime location, clean rooms and friendly staff. We look forward to having you back again soon for an even more positive.

6/10 Okay

Myagmarsuren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Marc Franklin - Director of Sales on Feb 8, 2024
Thank you for sharing your feedback, Myagmarsuren.Thank you so much for you allowing us to host you while in Little Rock. We look forward to having you back again soon for an even more positive experience.

10/10 Excellent

Tammy

Traveled with group
Liked: Amenities
Staff very friendly. Leo at front desk top notch.
Stayed 2 nights in Jan 2024
Response from Marc Franklin - Director of Sales on Feb 5, 2024
Tammy, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience. Leo is just one of the many ROCK stars that are on the team! I will pass your comments along to him and the management of the hotel. Looking forward to welcoming you back on your next trip to Little Rock.

4/10 Poor

Parker

Stayed 1 night in Jan 2024
Response from Marc Franklin - Director of Sales on Mar 20, 2024
We appreciate that you took the time to share your feedback, Parker.We're disappointed that your stay in our hotel didn't exceed your expectations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

4/10 Poor

Hope

Disliked: Staff & service, amenities, property conditions & facilities
Disappointed! Have stayed in other double trees much nicer. Over priced for condition. No one answers front desk or service. Room have peeling wall paper. Furniture is all chopped, beat up, old and chipped. Ice bucket no glasses, no bottled water, basically like staying at a motel 6. Only positive was comfortable bed. Could not call room service no one answer phone. Would not book this again.
Stayed 1 night in Jan 2024
Response from Marc Franklin - Director of Sales on Jan 24, 2024
We appreciate that you took the time to share your feedback, Hope.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations, and that our cleanliness was less than ideal. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marc Franklin - Director of Sales on Jan 17, 2024
Our team at DoubleTree By Hilton Little Rock appreciates your honest feedback. Without additional information regarding your stay, I will just say a simple THANK YOU!We hope to see you again soon.

4/10 Poor

Isiaha

Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Marc Franklin - Director of Sales on Jan 17, 2024
Thank you for taking the time to share your 4/5 review with us, Isiaha,We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. Well make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.Were looking forward to sharing a more enjoyable experience with you soon.

2/10 Terrible

carissa

Disliked: Staff & service, property conditions & facilities
This hotel needs some major upkeep. The rooms are dingy and dated. Spots on carpet, toothpaste splatters on walls in the bathroom, furnishings are dinged up on all the corners. The phone in the room does not work. No bedding for fold out bed in the room. There is no valet, $15 to self park, no bellman or housekeeping to bring up extra bedding. I wasn’t expecting a 5 star hotel experience but there it a sign for the valet, they just aren’t there. I do expect a working phone to call the front desk, I’d expect furnishings to at least be well kept. We listed in our booking 2 adults & 2 children so with one king bed and one fold out sofa bed I’d at least expect bedding for all guests. They should change the name to the single tree.
Stayed 1 night in Dec 2023
Response from Marc Franklin - Director of Sales on Dec 27, 2023
We sincerely regret to hear about your less than satisfactory stay. It's disheartening when cleanliness and service issues tarnish the experience. Nothing is more important to us than guest comfort and we have key processes in place to maintain our rooms. Furthermore, exceptional service is a hallmark of our team members and your comments will serve as a learning point. We hope you consider visiting us again in the future so we can demonstrate the high standards we strive for.

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marc Franklin - Director of Sales on Dec 27, 2023
We appreciate your lovely rating!We are thrilled to hear you had a great time while with us, and that you found so many factors to be convenient for you. The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Little Rock soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marc Franklin - Director of Sales on Feb 5, 2024
Emily, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock.We hope to see your return very soon to Little Rock!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wake upb
Alarm went off at 6 am. Not good
Stayed 1 night in Dec 2023
Response from Marc Franklin - Director of Sales on Dec 18, 2023
Angela, Thank you for choosing DoubleTree by Hilton Little Rock. It's fantastic to hear that you enjoyed the hotel.As you know fire alarms at a hotel are never fun as they do inconvenience all guest. However, on this occasion there was a small fire in a trash can in the parking garage. We look forward to welcoming you back to Doubletree by Hilton Little Rock in the near future and wish you lovely memories to come in your future visits.

4/10 Poor

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room 1006 sould never be rented out.
Stayed 1 night in Dec 2023
Response from Marc Franklin - Director of Sales on Dec 12, 2023
Dear Robert, Thank you for taking the time to share your valuable feedback regarding your recent stay here at The DoubleTree by Hilton Little Rock. Please accept my sincere apologies that your experience with us did not live up to the high standard for which we are known. We greatly value your insight and have taken the opportunity to share your comments with the hotel's leadership team to improve the overall guest experience.Thank you again for your feedback. We hope to have the opportunity to host you again the next time your travel plans bring you to Little Rock.

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the parking
Stayed 2 nights in Dec 2023
Response from Marc Franklin - Director of Sales on Dec 12, 2023
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We just stayed one night but it was quiet and very comfortable to sleep
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Dec 12, 2023
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Teresa W

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean, and the parking garage convenient. Lots of good places to eat located within walking distance.
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Dec 4, 2023
Teresa, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Your comments on the comfort and cleanliness of your room, as well as the convenience of parking. Looking forward to welcoming you back on your next trip to Little Rock.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to convention center and parking is great BUT they need to upgrade and get USB ports in all rooms!
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Dec 12, 2023
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking and clean and quiet property made this a great choice!
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Dec 4, 2023
Mary, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Looking forward to welcoming you back on your next trip to Little Rock.

10/10 Excellent

EG

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed here during a road trip across country. Dominique at front desk was so kind, on point and helpful. Our room was perfect- stocked and clean. Our bed was super comfy, the black out curtains worked- and the balcony boasted a stunning view of the river. We dined in the restaurant attached to the hotel and loved the food, staff and ambiance. Parking is a breeze. Would highly recommend for professionals and families alike. We will be back!
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Dec 4, 2023
Teresa, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Your comments on the comfort and cleanliness of your room, as well as the convenience of parking. The hotel does have a million dollar view overlooking the Arkansas River. Looking forward to welcoming you back on your next trip to Little Rock.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Dec 4, 2023
Thank you for sharing your feedback, John.We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our kind staff and comfortable bedding. We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
A bit disappointed
Beautiful view from room, comfortable bed and quiet. However, condition/maintenance upkeep has deteriorated—a worn look such as the finish along the edge of wood on the desk and vanity in the bathroom. Coffee is good and available in the lobby or make it in the room but breakfast is not included.
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 24, 2023
Thank you for sharing your feedbackWe're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.

10/10 Excellent

muriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Literally connected to the Robinson center.
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 24, 2023
We appreciate your lovely rating!We are thrilled to hear you had a great time while with us, and that you found so many factors to be convenient for you. The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Little Rock soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Willie

Traveled with family
Second time staying always a welcoming experience
Stayed 2 nights in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 24, 2023
We appreciate your lovely rating!We are thrilled to hear you had a great time while with us, and that you found so many factors to be convenient for you. The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Little Rock soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Macy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 24, 2023
Thank you for sharing your feedbackWe're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.

10/10 Excellent

Anthony, Mt. View

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveinent to Robinson Center!
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 12, 2023
Anthony, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Your comments on the location to the Robinson Center is correct...just steps away!Looking forward to welcoming you back on your next trip to Little Rock.

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 9, 2023
Good day Daniel,Please allow me to introduce myself, my name is Marc Franklin. First and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 7, 2023
Thank you for your fantastic review.We're thrilled that DoubleTree by Hilton Little Rock provided a GREAT get away! We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Frank

Stayed 1 night in Nov 2023
Response from Marc Franklin - Director of Sales on Nov 24, 2023
We appreciate your lovely rating!We are thrilled to hear you had a great time while with us, and that you found so many factors to be convenient for you. The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Little Rock soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

4/10 Poor

Ronnie

Traveled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Marc Franklin - Director of Sales on Nov 1, 2023
Thank you for sharing your feedback, Ronnie!We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.

6/10 Okay

Tracy

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Marc Franklin - Director of Sales on Nov 1, 2023
Dear Tracy,Please accept our humble apologies regarding the experience you had at the DoubleTree by Hilton Little Rock. As a valued guest, your feedback is important to us.We hope that you will return soon so we can better serve you.