Do not recommend
Posted Mar 21, 2017
1) Expedia messed up and told us that we were getting a twin bed for me and my fiancé even though we stated that we wanted a room for 2. Then, the hotel would not allow us to cancel the reservation. Had to book two reservations to work around this issue amd have a larger bed. Found out at checkin time that there isn't a twin bed option in the first place. Between Expedia and Holiday Inn, we spent about 2 hours in total dealing with all this and paid for a second room that we didn't need.
2) When we got to our room the nonsmoking room smelled like cigarettes and the fridge didn't work. Had to move rooms.
3) We got a hotel because we are traveling and too tired to drive, but as I write this review, I do so because I can't sleep, at the hotel I am wring the review about. While trying to fall asleep we could hear several people talking above us so loud that it was drowning out the show we were watching on our laptop. We thought this was just people being rude and loud, but in the early morning (right now), we were awakened by people walking upstairs. It literally sounds like the only thing separating us and them is a thin sheet of plywood. It's not that the people were talking loud when we were trying to fall asleep, it's the poor construction of the hotel. We can also hear the people above us closing their room doors as off they are closing doors in our room. So I've driven 9 hours, have gotten very little sleep, and must now drive another 8 hours on very little sleep.
Comment from Hotel Management
Mar 23, 2017 by Kiki Mannear , Hotel Management
We know that life is busy, so we appreciate you taking the time to share your recent experience with us. We are sorry to hear that it was not the stay that you were anticipating. We will be sure to follow up with Expedia on the room types that they have advertised. I will be sure to make note of the room you were in, and make certain that the shortcomings are addressed. It is with feedback from guest, such as yourself, that we are able to learn and improve. We would love the opportunity to show you the stay that you deserve for your next visit to Little Rock.
Area Director of Sales and Marketing