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Reviews of La Quinta Inn & Suites by Wyndham Downtown Conference Center

2.5 out of 5
La Quinta Inn & Suites by Wyndham Downtown Conference Center
617 S Broadway, Little Rock, AR

Reviews

5.4
Rating 10 - Excellent. 154 out of 1000 reviews" "
Rating 8 - Good. 156 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 213 out of 1000 reviews" "
Rating 2 - Terrible. 317 out of 1000 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Vanesa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was amazing -- property needs a makeover

2/10 Terrible

Tatyana

Stayed 1 night in Dec 2022

2/10 Terrible

Donna

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We just got to hotel off o long stay in the airport.... the bathroom was nasty the shower was full of dirt.....then the smoke alarms go off throughout the hotel, several minutes of this and the water sprinkles go off in the hotel.....now I am waiting for money to be put back on my card.

2/10 Terrible

Marvin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The place is located in the real convincing area, therefore, his place is trash small drugs at all the location the parking lots are Empty because a lock of Maintenance trash all parking lot and not security system I was expecting way better then the picture shows at the web definitely is not even one star hotel it’s a motel.

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Spend a little more and go somewhere else
Where to start? The bed frame was broken so the bed sagged in the middle, a 3-legged chair was wedged under the door knob to the adjacent room, the couch had trim hanging from it, there was only one barely folded towel in the bathroom, none of the lamps in the room were even plugged in when we checked in. It’s apparent the owners and staff don’t care. It’s an older hotel and shows its age - That’s okay but there’s no effort being made. Hallway lights burned out, peeling wallpaper and it looked like the elevators hadn’t been swept in weeks. Booked with this La Quinta based on previous stays at other La Quintas. I know they’re not the fanciest places but I know what to expect. A clean, decent place to stay for a night. This place failed miserably to meet that modest standard. We did NOT stay the night.
Broken bed frame, sagging bed.
Only one towel in bathroom? No hand towels, washcloths or bath mat.
3-legged chair wedged under the doorknob to the connecting room.
Stayed 1 night in Dec 2022

10/10 Excellent

Vanesa

Business traveler
Liked: Cleanliness, staff & service
The Staff is amazing. Stayed for a full week and everyone is super friendly and courteous. The hotel itself needs a lot of work. It is very rundown. No vending machine and the "market" area is fully empty.

2/10 Terrible

Deidre

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever !! Super dirty and staff is disrespectful! I asked for items and she said God damn like who does that I would like a refund NOW
Stayed 1 night in Dec 2022

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please get our money back report this hotel
This hotel should be shut down. I dont know where to start. The desk clerk was not at the deskwhe we arrived to check in. When she arrived she had her boyfriend/ non employee hanging out. Room we booked was not available due to disrepair. The room we recieved was a downgrade and dirty and just out of shape. Pull out bed and mattres were in pieces and there were no sheets or linens for it. When we recieved linens they were dirty and had syrup stains. Curtains hanging. No hair dryer. Used bottles of shampoo and lotion in bathroom. The elevators were filthy, and smelled of marijuana, and there was a used condom on the floor of one of the elevators. The door leading to the parking garage was broken and unsafe. The parking garage was unsecure and there were druggies hanging out in it. There was only one car parked in the entire garage when we checked in and it had no wheels and broken windows. Homeless people living in and around the garage and hotel. When we requested a hair dryer we were denied due to the fact the desk clerk said she could not get into the laundry room. We were told we would have to wait until the morning. The air conditioner did not function properly. I was kept up most of the night by the distinct smell of marijuana smoke coming from somewhere. This hotel is completely unsanitary and we did not feel safe at all. I honestly cant believe im not making this up.i didnt take any pictures but i wish i had. We want our money back and this hotel shut down
Stayed 1 night in Dec 2022

4/10 Poor

Whitney

Disliked: Cleanliness, amenities, property conditions & facilities
Not in a safe area. Not clean.
Stayed 1 night in Dec 2022

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Ashley

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Friendly staff - rest of hotel just ok.
Staff was friendly. Beds were comfy. Part of the TV didn’t work - it had lines in the top two inches that made it not be visible. Didn’t give us a warm and fuzzy feeling. No drink or ice machines. Prob would not stay at again.
Stayed 2 nights in Dec 2022

10/10 Excellent

Brady

Stayed 1 night in Dec 2022

4/10 Poor

James

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The main thing I did not like about the staff was they were non-social and made us feel like it was a chore to answer our questions or check us in or out.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL APOCALYPSE
This hotel facility should be deemed unsuitable for public use. The carpet throughout the rooms and hallways is ridiculously stained , dirty and has odors. Mold was seen around the baseboard. The beds appeared as though the linens weren’t changed. The parking garage, lord have mercy. A abandoned sedan sitting on cinder blocks was on the second level. Most of the lights were in disrepair. It reeked of urine smells and trash filled the elevator floor. I WOULD NEVER VISIT A LA QUINTA EVER AGAIN BASED ON THIS PLACE. NEVER
Stayed 1 night in Nov 2022

4/10 Poor

Loyd

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to have a 100% update on everything!
This Hotel needs major updates. The electical plugs were in such bad shape (wires showing) walls were kicked in by the elevator, homeless people in the parking area by the elevator going into the hotel. (scary) breakfast was a joke, no coffee in the lobby at 9am...... I could go on & on!
Stayed 1 night in Nov 2022

4/10 Poor

Barbara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Thomas, Dallas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not suggest anyone stay in this terrible property. Car in the garage sitting on the hubs with trash all around graffiti all over the walls. That’s before you walk into what once was a gracious lobby. Now it is rundown. Elevators are an electrical hazard with wires sticking out that are hot. Now for the worst. Bleach spots all over the corridors with wall paper pulling off the walls My room. A suite #600 had not had the trash emptied with whiskey bottles in them. The toilet was covers with excrement and there was no tissue. No phone. Filthy carpet with bleach stains all over the floor. I and there was no hair dryer. Lamps wer mostly unplugged. Drapery was falling off the hooks. I was told the room would be cleaned before I returned for the day. NOTHING WAS CHANGED. DO NOT STAL HERE AND CALL LAVAL PATEL THE OWNER IN CHATTANOOGA THE OWNER TO TELL HIM HIS PLACE MEETS NO CODES OR STANDARDS FOR LA Quinta Or any other place. I yes. The swimming pool was a slimy mess breading mesquitoes for the entire city.
Stayed 3 nights in Nov 2022

2/10 Terrible

Mario

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Dekiyah

Stayed 1 night in Nov 2022

4/10 Poor

Bryan

Disliked: Staff & service, property conditions & facilities, room comfort
Can only recommend this place be avoided...
Don't bother. This is not the Laquinta of downtown Little Rock it was pre 2020 when I was there last. Not even a real contental breakfast (green bannas, and small apples, cheap orang juice cups and coffee was all there was). Carpeting was badly stained, and sticky in first room they gave me (Rm 920), only to move to another badly stained carpeted room (Rm.906), with broken furniture, and garbage left behind the night-stand when I pulled it out to plug in a power strip to power my autopap and charge my cell. Elevators torn up (control panel security mechanisms missing, or told to use different button to access main lobby floor,and dirty), back entrance doors non-functional to get in from the garage leaving patrons to walk down nasty alleyways to reach side entrance, gates to parking garage broken/missing, vehicle blocking side entrance for most of the weekend, homeless guy sleeping in the lobby, etc. Just not a safe environment for any guest.
Missing toilet seat bolt cover
Stained carpeting
Stained carpeting
Stayed 2 nights in Nov 2022

8/10 Good

Michael

Liked: Room comfort
Past it's Prime.
Hotel needs some updates and there painting skills are lacking. Very little dealing with employees but some were very nice at the very limited breakfast offerings. The Hotel has past it's prime for sure but for a nite sleep during travel was fine.
Stayed 1 night in Nov 2022

2/10 Terrible

Joanna

Stayed 1 night in Oct 2022

2/10 Terrible

ANDREW

Stayed 1 night in Oct 2022

2/10 Terrible

Rachelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was not clean the bathroom was not clean cause it was a room that was old and so stuff did not work and next time i have to go to little Rock i will stay at a different hotel
Stayed 1 night in Oct 2022

2/10 Terrible

Genetta

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had bad altitudes, i asked to change room because of filthy mattress. When i called downstairs ask staff the girl told someone else what i said then she just hung up the phone without responding to me then i went downstairs stood at the desk and among themselves said she's here for another room. Then another customer came down wanted to change rooms because she seen roaches . They gave her another room over us. Then told us we can get a refund for the stay but no more rooms available. Now a Halloween party was going on all kind of mens hanging out by the back door that leads to the parking garage drinking and we are two ladies having to leave the hotel at 11:30 at night . Peoples face covered with maskes. i asked to be charged for a single room price because one bed will not be slept in due to the filthy mattress. Again they said we would have to get a refund because no room availability. 😒 They didn't even try to accommodate us at all. Due to the men drinking and late as it was , i wasn't cursing nor wAs i loud. They were interacting with the loud party people. I need a refund our safety wasn't even a concern
Stayed 1 night in Oct 2022

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay again! Elevator smelled bad of urine and bed sheets were dirty. Went to front desk to ask for clean ones and the clerk did not have access to the linen closet. I luckily was able to get a clean sheet from my brothers room.
Stayed 1 night in Oct 2022

6/10 Okay

Abdul-Kadir

Business traveler
Nothing special
Stayed 3 nights in Oct 2022

4/10 Poor

Chante

Stayed 2 nights in Oct 2022

4/10 Poor

Christina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room the door key didn't work, second room the tv was missing, third room had stains all over. Front desk was nice, area was definitely not a good area. Elevators need work.
Stayed 1 night in Oct 2022

6/10 Okay

Mark

Stayed 1 night in Oct 2022

6/10 Okay

Elizabeth

Traveled with group
Liked: Room comfort
Good for a quick sleepover. Nothing special.
Hotel is a little worn down. The free breakfast had bagels, but no cream cheese or butter. Very limited choices.
Stayed 1 night in Oct 2022

6/10 Okay

Everett, Austin

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I wanted to stay. The hotel was in serious disrepair. Room keys did not work until the third try. Bathtub faucet would not turn off. Couch was damaged. Carpet had multiple large stains that looked as if nobody even bothered to try to clean. Pool was empty. Parking garage gates were broken off and wiring was hanging down throughout the garage and scraped top of truck. We checked in and then right back out. I wouldn't recommend this hotel to anybody. La Quinta should take their name off of this place.
Stayed 1 night in Oct 2022

6/10 Okay

Brandon

Stayed 1 night in Oct 2022

4/10 Poor

John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I am now embarrassed to tell family and friends i stayed there.it is completely (without exaggeration) unkempt. I will be absolutely in shock if this hotel is still open for business at the end of 2022.
Stayed 2 nights in Jul 2022

2/10 Terrible

Iris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location, clean room. Only issue was lack of hot water in the shower, lukewarm at best
Stayed 1 night in Oct 2022

4/10 Poor

Claudia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Close to activities. No TV that worked. Not clean. No towels. No hot water. No breakfast No shuttle
Stayed 1 night in Oct 2022

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE HOTEL EVER👺💯
HORRIBLE HORRIBLE HORRIBLE... I WASN'T HAPPY OR COMFORTABLE WITH THIS HOTEL.. HAD TO GO THROUGH 3 ROOMS BEFORE WE SETTLED.. IT WAS A LATE CHECK IN SO DIDN'T WANT TO LOOSE MY MONEY..NONE OF THE ROOMS WERE CLEAN..ROACHES.. BATHROOMS ALONG WITH ROOMS WERE CLEANED TO MY LOWEST STANDARD..TV DIDN'T WORK..MY GRANDSONS WERE RESTLESS..THERE WAS NO COCOMELON BCUZ TV WASN'T WORKING.. FRIDGE WASNT WORKING..DIDNT GET COLD TIL CHECK OUT TIME..
Stayed 1 night in Oct 2022

2/10 Terrible

Autumn

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
They did not have the room I had reserved, then gave me another room when I got to that room it was occupied by someone else and then I had to wait 25 mins for another room that had no towels and not clean, cigarette butts in the bathroom floor, wires hanging out in the elevators and a very strong mariuanna smell
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Alegenard

Stayed 1 night in Sep 2022

4/10 Poor

Whitney

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property has went downhill fast. Our room key wouldn’t work after getting new keys 3 times. The room needed vacuumed. No ice machine, no snacks, no drinks anywhere. The parking garage was disgusting - trash everywhere. I wouldn’t recommend staying here anymore.
Stayed 1 night in Sep 2022

4/10 Poor

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
I stayed here 7 years ago and loved it. This time, we had 3 roaches cruising the walls in the morning light. What can only be described as bodily fluids on the art work. Mold on the ceiling above the bed. And holes above the shower that toilet paper had been shoved in. Literally had to share the elevator twice with an employee who was clearly under the influence. He even fell over in the elevator as he attempted to lean on the wall and missed. He was kind but couldn’t stand up on his own two feet!!
Stayed 1 night in Sep 2022

6/10 Okay

Alexander

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Horrible experience. Double booked our room, dirty, smelled like pot on the entire 4th floor, homeless people sleeping in stairwell in parking garage and smelled of straight pee, no light in elevator in parking garage or stairwell. Just very bad experience.
Stayed 1 night in Sep 2022

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has gone downhill
This hotel has gone down hill since I stayed at it just 2 years ago. First off, the place is gross. The elevators are nasty. The constant smell of weed in the halls, lobby and even the parking garage is off putting. Not to mention the paint coming off the walls and the nasty carpet. The room was fairly “clean”. But, Nothing like another persons hair on the floor & in the shower.. secondly, the AC did not blow cold. It was warm in our room the entire stay. It was cool during the night. Thirdly, my room key ended up not working. I went down to the front desk to find a worker. I couldn’t find anyone for at least 20 minutes. I called the office, no answer. I actually began walking around looking for a worker. That’s ridiculous. I definitely should have left Saturday morning. But decided since I already paid for a reservation, I wouldn’t demand a refund. But never again! This was my third time to stay at the place.
Stayed 2 nights in Sep 2022

2/10 Terrible

Bart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Jarrod

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022