Deluxe Room, 2 Double Beds, Non Smoking | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews of La Quinta Inn & Suites by Wyndham N Little Rock-McCain Mall

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1003 reviews" "
Rating 8 - Good. 314 out of 1003 reviews" "
Rating 6 - Okay. 148 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Emily

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was so terrible i will never be staying at a la quinta again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Emily,We are deeply sorry to hear about your disappointing experience during your stay. Your satisfaction is important to us, and we apologize for falling short of your expectations. We take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. If there's anything specific you would like us to know or if you would like to discuss your experience further, please feel free to reach out to us. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.Sincerely,Hotel Manager

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The pillows were hard.. They need to invest in soft pillows.... The room smelled ...
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Cynthia,Thank you for sharing your feedback about your recent stay with us. We apologize for any discomfort caused by the hard pillows and the room odor. Your comments are important, and we will address these issues to ensure a more comfortable and pleasant experience for our guests. We appreciate your suggestions regarding the pillows and will certainly take them into consideration. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Breakfast selection was poor
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Ryan,Thank you for your feedback. We apologize for the disappointment with the breakfast selection. Your comments will be shared with our team to improve our offerings. We appreciate your input and hope to have the opportunity to provide a better experience during your next stay.Sincerely, Hotel Manager

6/10 Okay

Noel

location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Noel,Thank you for sharing your feedback about your recent stay with us on Expedia. We're glad to hear that you found our location favorable during your visit. We strive to provide a convenient and accessible location for our guests to enjoy their stay.Your comments are appreciated, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

6/10 Okay

Lois

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lounge are a little shabby. Carpet was discolored.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Lois,We apologize for any inconvenience caused by the condition of our lounge area and the discolored carpet. We continuously strive to maintain a high standard of cleanliness and comfort throughout our facilities, and your feedback will help us address these issues promptly. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Koreana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick although the incidental hold is 100.00 more than i paid for the room. Other than that the room was clean and smelled clean.the air conditioning worked great..beds were good but more firm than i like but wasnt too bad..we left before breakfast was open so i dont know how that was. Over all it was a great one night stay.very quiet.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Koreana,Thank you for taking the time to leave us a review. We're glad to hear that your check-in process was quick and that your room was clean and well-maintained. We apologize for any confusion regarding the incidental hold and will look into it. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

CLIFFORD

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Overall a lot of potential for this hotel. Wouldn’t recommend checking in online if you’re trying to save time, the front desk guy clicked his mouse a thousand times and asked me similar questions that I answered online. Shower stinks a little because the shower curtain needs changed. Older hotel, but overall not bad.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear CLIFFORD,Thank you for your feedback and for highlighting areas where we can improve. We apologize for any inconvenience you experienced during the check-in process and with the shower curtain. Your comments will be shared with our team to address these issues and enhance our guests' experiences. We appreciate your recognition of our hotel's potential and hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

parris

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Parris,Thank you for your positive feedback regarding our helpful staff. We appreciate your rating and are glad to hear that our team made your stay enjoyable. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Cynthia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Cynthia, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Alonte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to all the food, stores, and close to the interstate in the event if i wanted to travel a little further out. The staff was friendly. I do wish the continental breakfast had more options but I will not complain it was still okay. Overall, my experience was well. Would definitely stay again when I visit.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Alonte,Thank you for your positive review! We're glad to hear that you found our location convenient and our staff friendly. Your feedback about the breakfast options is noted, and we'll strive to improve in that area. We're thrilled that you had a good overall experience, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

4/10 Poor

Rickie

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
very out dated not very clean. The night shift check in guy was talking on the phone with someone at the same time as trying to collect my information. I could have waited for a one on one interaction.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconvenience you faced regarding the cleanliness and the check-in process. Your comments are important to us, and we assure you that we will take the necessary steps to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Manager

10/10 Excellent

Ruth

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great cleaning crew. We will be back for sure!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Ruth,Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our friendly staff and great cleaning crew. Your satisfaction is important to us, and we're thrilled to know that you plan to return in the future. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Breakfast choices. Like waffles better and don’t like microwaved sausage.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Mary,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your comments regarding the breakfast choices, and we'll take them into consideration as we strive to improve our offerings. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Checked in and went to room at 7:00 p.m. and room had not been cleaned. Went back down and did get another room quickly. Breakfast lacks fresh fruit. Cold water and yogurt. Lack of effort by the breakfast attendant. Room we had was nice.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Philip,Thank you for your feedback. We apologize for the inconvenience you experienced with your initial room not being cleaned and for any shortcomings you encountered with our breakfast offerings. We will address these issues with our housekeeping and breakfast staff to ensure improvements are made. We're glad to hear that you found the room you were eventually provided to be nice. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Mindy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in…polite!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Mindy,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had an easy check-in experience and that our staff were polite. Providing efficient and courteous service for our guests is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Steven,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Sincerely, Hotel Manager

4/10 Poor

C

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly but the whole place is dirty
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear C,We appreciate your kind words about our staff's friendliness. However, we apologize for any cleanliness issues you encountered. Your feedback is important to us, and we will address this matter promptly to ensure a better experience for our guests. Thank you for bringing it to our attention.Sincerely, Hotel Manager

6/10 Okay

Paul

Business traveler
Disliked: Amenities, property conditions & facilities
Needs renovation
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Paul,Thank you for your feedback. Renovations are a crucial aspect of maintaining the quality and appeal of our hotel. We appreciate your input and will take it into consideration as we plan for future improvements to enhance the guest experience.Sincerely, Hotel Manager

4/10 Poor

Danyelle

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Danyelle,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

8/10 Good

robert

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Robert,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Leona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quite
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Leona,Thank you for choosing our hotel and for sharing your positive experience. We are delighted to hear that you found our property clean and quiet. Providing a comfortable and enjoyable stay for our guests is our top priority. If you have any further comments or if there's anything specific that stood out to you, please feel free to let us know. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, friendly staff and easy check in n out
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Steven,Thank you for your perfect rating and for sharing your positive feedback with us! We're delighted to hear that you had a quiet stay, found our staff friendly, and had an easy check-in and check-out process. Providing a comfortable and hassle-free experience for our guests is what we aim for, and we're glad we could meet your expectations. Your kind words are appreciated, and we hope to welcome you back for another fantastic stay in the future! Sincerely, Hotel Manager

8/10 Good

Brittney

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was clean, room was clean. The front desk staff was friendly, although they were distracted upon check in so that process took a little longer than expected. Location was convenient-close to a variety of dining options and only a 10 minute drive to our event.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Brittney,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our property and room clean and that our front desk staff was friendly, although we apologize for any inconvenience caused by a longer check-in process due to distractions. We'll address this with our team to ensure a smoother experience for our guests in the future. It's great to know that you found our location convenient and close to dining options and your event. We appreciate your honest review and hope to have the opportunity to welcome you back for an even better experience next time! Sincerely, Hotel Manager

4/10 Poor

anita

Liked: Amenities
Disliked: Cleanliness, staff & service
Good location- close to the mall and restaurants however, very limited cleaning service, had to go to the front desk for clean towels. Had to change rooms because the tub was dirty. One front desk person ask me for my key number and if I was a guest there as I sat in the dining area waiting for someone. Suddenly she smiled and commented she remembered seeing me earlier. As if I did not belong there.
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Anita,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We'll address the issues with our cleaning service to ensure a more satisfactory experience for our guests. Rest assured that we'll also address the interaction you described with our front desk staff to ensure that all guests feel welcome and valued during their stay. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 18, 2024
Dear Robert, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities
Good stop
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Larry,Thank you for the perfect rating and for your positive feedback! We're delighted to hear that you had a good stop at our hotel. Your satisfaction is our top priority. We look forward to welcoming you back on your next visit! Sincerely, Hotel Manager

8/10 Good

Sonja

Business traveler
Liked: Amenities
Little dated
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Sonja,Thank you for your feedback and for choosing our hotel. We appreciate your rating and apologize if you found the property a bit dated. We'll take your comment into consideration as we continue to make improvements. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Javier a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Javier, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!!Sincerely, Hotel Manager

6/10 Okay

sheila, DELANO

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is good, clean well appointed. The gentleman that checked us in however was unfriendly and made us feel like we were checking into a dorm or something. The gal that checked us out was great and friendly.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 9, 2024
Dear Guest,Thank you for providing feedback on your recent stay. We're pleased to hear that you found the hotel to be good, clean, and well-appointed. However, we apologize for the less-than-friendly experience during check-in. We appreciate your understanding and acknowledgment of the friendly check-out experience. Your comments will be shared with the team to ensure consistent, welcoming service. If there's anything specific you think we can improve upon, please let us know. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 Good

Laurie

Liked: Cleanliness, property conditions & facilities
Cleaniless
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Laurie,Thank you for your feedback on Expedia. We're glad to see that you had a positive experience with cleanliness during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your input is valuable, and we hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Pablo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible all around. Rough around the edges, undriendly.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Laurie,Thank you for your feedback on Expedia. We're pleased to hear that you had a positive experience with the cleanliness during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your input is valuable to us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

8/10 Good

viktoriia

Liked: Cleanliness, staff & service
Clean but a little bit dated. Good its price
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear viktoriia,Thank you for your rating and feedback. We're glad to hear that you found the hotel clean, although we apologize for any inconvenience caused by its dated appearance. We appreciate your understanding regarding the pricing and value. Your comments will help us as we continue to make improvements. We hope to welcome you back again in the future.Sincerely, Hotel Manager

4/10 Poor

Tara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check in was a waste of time. The front desk person didn’t pay attention and asked for all my info. When I said I’ve already provided everything, he took another 5 minutes just clicking away at the computer. The hotel was dirty and smelly. The most annoying part of our stay was luke warm water. It would have been nice to have a hot shower after traveling for a long while.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Tara,We apologize for the inconvenience and frustration you experienced during your stay, especially with the online check-in process and the cleanliness of the hotel. Your feedback is invaluable, and we will address these issues promptly to ensure a more seamless experience for our guests in the future. We regret that we fell short of your expectations and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy early checkin via phone.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Caroline,Thank you for your excellent rating! We're delighted to hear that you had an easy early check-in experience via phone. Providing convenient and efficient service is important to us, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Rebekah

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I gave a 4/5 star is because of the breakfast not being much. The lady that was in there was super sweet and helpful and had a smile on her face the entire time I was eating.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Rebekah,Thank you for your positive feedback and for recognizing the efforts of our breakfast attendant. We're glad to hear that she made your dining experience enjoyable. We'll take your comments about breakfast offerings into consideration for improvement. We appreciate your 4-star rating and hope to provide an even better experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness
Quick stop on a road trip, the room served its purpose and was comfortable for the night.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Shannon,Thank you for sharing your experience with us. We're delighted to hear that our accommodations served their purpose and provided you with a comfortable stay during your road trip. If there's anything specific you think we can improve upon to make your next visit even more enjoyable, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back.Sincerely,Hotel Manager

8/10 Good

Savannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and relatively clean. There was a slight smell of cigarette smoke but it was not strong. Staff was friendly
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Savannah,Thank you for your feedback and the 4 out of 5 rating. We're glad to hear that you found the stay nice and relatively clean. Apologies for the slight smell of cigarette smoke; we'll address this to enhance the overall experience. It's great to know our staff is friendly. We appreciate your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Housekeeping went down the hallway at 8:45 knocking and then opening every door asking if they were checking out today. Knocked and opened my door with the do not disturb sign on. I called the front desk to confirm check out was still 11:00 and it is. They just want to wake everyone up even though it is the one night away from a 2 year old when I was trying to sleep in. The place is really run down.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Michael,We sincerely apologize for the disturbance caused by our housekeeping staff during your stay. Your experience does not align with our service standards, and we deeply regret any inconvenience caused. We will address this matter with our housekeeping team to ensure that such disruptions are avoided in the future. Additionally, we appreciate your feedback about the property condition, and we will take steps to address any necessary improvements. Your comfort and satisfaction are important to us, and we apologize for falling short on this occasion. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Brittney

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfy
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Brittney,Thank you for the perfect rating! We're delighted to hear that you found your stay very comfortable. We appreciate your feedback and look forward to welcoming you back for another comfortable stay!Sincerely, Hotel Manager

8/10 Good

Leah

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Leah,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Eric

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Eric,Thank you for the excellent review and for choosing our hotel! We are thrilled to hear that you had a positive experience and received excellent service during your stay. Our team strives to provide top-notch hospitality, and it's rewarding to know that we met your expectations.If you have any further feedback or if there's anything specific you enjoyed about your visit, please feel free to share it with us. We look forward to welcoming you back for another outstanding stay whenever your travels bring you to the area.Sincerely,Hotel Manager

6/10 Okay

Chris

Traveled with family
Liked: Staff & service, property conditions & facilities
It was fine. The breakfast was below average due to lack of choices.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Chris,Thank you for your feedback. We appreciate your honesty and apologize for any disappointment with the breakfast options. Your comments are valuable, and we'll consider them as we work to enhance our offerings. If there's anything specific you'd like to see or if you have additional suggestions, please feel free to share. We hope to provide an improved experience on your next trip.Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Fine - very loud in the morning
Room was fine. Nothing incredible or amazing. Seemingly clean. The biggest issue we had was being the room directly next to the laundry room. The maids were incredibly loud beginning at 7:00AM with no respect for it being early or that rooms may be next door.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Guest,Thank you for your feedback about our clean rooms, but we apologize for the disturbance caused by noise from the adjacent laundry room. Your comments are valuable, and we will address this issue to ensure a more peaceful stay for our guests. We appreciate your understanding and hope to have the opportunity to provide a quieter experience on your next visit.Sincerely, Hotel Manager

4/10 Poor

Jad

Disliked: Staff & service, property conditions & facilities
Staff was not smiling at all! Not very friendly.. Building conditions and elevator not the best and not the best cleaning in the elevator
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Jad,Thank you for taking the time to share your feedback. We appreciate your positive comments about our hotel's facilities. We are glad you noticed the good building conditions. However, we sincerely apologize for any inconvenience caused by the staff's demeanor and the cleanliness of the elevator. Rest assured, we will address these issues promptly to enhance the overall guest experience.Sincerely,Hotel Manager

4/10 Poor

Phoebe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is rude. Room smells like smoke. Breakfast is inedible. The breakfast attendant is very nice though.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Phoebe,We sincerely apologize for the negative aspects of your stay, including the issues with our front desk staff, room odor, and breakfast quality. Your feedback is crucial, and we are taking immediate steps to address these concerns to improve the overall guest experience. We appreciate your positive mention of the breakfast attendant and hope to have the chance to make your next stay more enjoyable.Sincerely,Hotel Manager

6/10 Okay

Mahdi

Liked: Cleanliness, staff & service
we arrived at night. there was no tissue in the room. the room was not much clean and also they almost serve nothing for breakfast
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Mahdi,We apologize for the inconvenience you experienced during your stay. Lack of tissue, cleanliness issues, and limited breakfast offerings are not reflective of our usual standards. Your feedback is valuable, and we are addressing these concerns to enhance our services. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely, Hotel Manager

4/10 Poor

Nathalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Nathalie,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

6/10 Okay

Phoebe

Response from Hotel Manager on Dec 29, 2023
Dear Phoebe,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Pamela,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Cong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Cong,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager