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Reviews of Quality Inn & Suites North Little Rock

2.5 out of 5
Quality Inn & Suites North Little Rock
500 W 29th St, North Little Rock, AR

Reviews

6.2
Rating 10 - Excellent. 137 out of 729 reviews" "
Rating 8 - Good. 184 out of 729 reviews" "
Rating 6 - Okay. 155 out of 729 reviews" "
Rating 4 - Poor. 100 out of 729 reviews" "
Rating 2 - Terrible. 153 out of 729 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Portia

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub was dirty and stopped up.
Stayed 1 night in Apr 2024

10/10 Excellent

Wesley

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Mar 2024

6/10 Okay

Chris

Traveled with partner
Price was cheap and convenient
Stayed 1 night in Feb 2024

4/10 Poor

Crystal

Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price.
We so enjoyed out stay. Very clean and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis, New York

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I made a mistake w my reservation thru the 3rd party agent but the front desk clerk went way above and beyond to help me get it fixed and in for the night without being stuck paying for 2 nights...he didn't have to do that but he did so the owners should know how good he is with guests
Stayed 1 night in Dec 2023

2/10 Terrible

Marneisha

Disliked: Cleanliness, property conditions & facilities
They had a pest problem
Stayed 1 night in Dec 2023

4/10 Poor

Deborah C

Traveled with pets, Traveled with family
Disliked: Cleanliness
there were roaches in the bathroom and vomit in the hallway.
Stayed 3 nights in Nov 2023

6/10 Okay

john

Traveled with family and small children
Room was clean but overall the property was not the best. General area was a little shady.
Stayed 1 night in Oct 2023

2/10 Terrible

Seth

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked a hotel for four nights after the first night I woke up and saw a cockroach in my room, so requested a refund and left the hotel. They still charge me for the night I stayed, and the next day did not refund me for the last day or my deposit

10/10 Excellent

Tauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Becky

Stayed 1 night in Sep 2023

10/10 Excellent

Lana

Stayed 1 night in Oct 2023

10/10 Excellent

TaLisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Stayed 1 night in Sep 2023

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, room comfort
Great place to stay.
I really enjoyed my stay. The only issues that I had was the grab bar in the shower was not fastened. If I would have slipped and needed to grab it, it would have come off the wall. Also, the shower head was not fastened to the wall. You can see where they tried to fix it, but they were not successful.
Stayed 3 nights in Sep 2023

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They said they were charging me a $20 deposit for something. They charged me to check in early. I haven't had the $100 deposit reimbursed, that's right not 20, but 100.
Stayed 1 night in Aug 2023

8/10 Good

Jason

Liked: Amenities
It was a good stay. Front desk was excellent. Price was reasonably good! Room was clean and perfect! I’d definitely consider this place for another stay!
Stayed 2 nights in Jul 2023

6/10 Okay

Nereida, Coram

Traveled with family and small children
Liked: Staff & service
Lock on the inside did not work.
Stayed 1 night in Jul 2023

2/10 Terrible

Monique

Stayed 1 night in Jun 2023

2/10 Terrible

Susie

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is nasty, non-smoking had cigarette holes throughout the comfort, refrigerator had dead bugs in it, the curtain to the window did not close, smell weed smoke in room. Unacceptable!!!!!
Stayed 1 night in Jun 2023

2/10 Terrible

Patti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
This hotel was absolutely disgusting! It smelled like someone was smoking pot, the floors in the entry way and halls were filthy, once we got into a room the shower hardly worked, the toilet wouldn’t flush and as my husband was going down to talk to the front desk we noticed roaches. The staff was very rude when my husband tried to talk to them about it and the pool wasn’t open like we were told it was.
Stayed 2 nights in Jun 2023

8/10 Good

Porfirio

Stayed 2 nights in Jun 2023

6/10 Okay

Christi

Liked: Staff & service, property conditions & facilities
My only request when searching for a room was a pool. This pool was closed and wasnt even mentioned at check in. The wall ij the bathroom had a hole from the door handle and there was a gap under the door to the hallway. I reserved 2 queen beds and got 2 double beds. The staff was nice and room was clean.
Stayed 2 nights in Jun 2023

2/10 Terrible

Helen

Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 20, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

William

Stayed 1 night in Jun 2023

2/10 Terrible

Heidi, Glendale

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was disgusting. The neighborhood was very scary, lots of random homeless people outside. The room was dirty, sofa was all wet and bed cover stained. The check in staff were rude. Charged us an additional $50 deposit at check in and we paid in full through Expedia Stay far away from this one
Stayed 1 night in Jun 2023

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Its an old hotel that has been poorly maintained. Room smelled heavily of scented cleaning products. Booked a suite and was given a room. Didn't spend the night, booked another room at a better hotel.

2/10 Terrible

Geovanni

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Care Team on May 16, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is a dump Trash inside and out People up all night in and out of room’s making noise I will never go back
Stayed 1 night in Apr 2023

2/10 Terrible

Kelby

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend.
Stayed 2 nights in Apr 2023

4/10 Poor

Ruby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Customer Care Team on Apr 25, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
It was ok the bed was moving alot while you were sitting down and it the room smelled kind of smoke. This time my family and i didnt like room at all it was not what we expected sorry
Stayed 4 nights in Apr 2023

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property. I was a bit disappointed with the breakfast. No muffins or bagels at all. Only bread for toast... white bread. Only apples, no other fruit. I know that this was Easter Sunday, but i just expected better.
Stayed 1 night in Apr 2023

10/10 Excellent

Kadijah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This establishment was so good to me after being displaced due to a tornado my children, our cat, and I got a nice place to stay with nice service.
Stayed 2 nights in Mar 2023

8/10 Good

Miko

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was good, my friend and I was happy, even though it was somewhat difficult to get to.
Stayed 2 nights in Mar 2023

6/10 Okay

Carolyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nasty
We travel to Arkansas to visit my husband's family and normally its good. We've stayed at this hotel last year and it was pretty good for the price. Customer service good, price good, even pretty clean. But, this trip we stayed at the same exact hotel and it was different. The customer service was good, but this time the hotel hallways, elevators, and halls to the rooms were disgusting. We witnessed liquids thats was spilled in the halls near the elevators, the day we checked in. The carpet in the halls by the rooms were not vacuumed, and the elevator floors were sticky and nasty. The morning we checked out, everything i mentioned was the same. Only clean are was the lobby and our room. Only complaints about the room was that there was no smoke alarm. It was disconnected and not replaced. That the last time we will stay there.
Stayed 2 nights in Mar 2023

2/10 Terrible

Brandee

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Mar 2023
Response from Customer Care Team on Apr 25, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 15, 2023
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

10/10 Excellent

Brian

Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 11, 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

4/10 Poor

KAYLA

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wifi didnot work and when we asked about it, the reception guy didn't even respond. Free breakfast was horrible but the only thing good was the comfy bed thus giving two stars.
Stayed 1 night in Mar 2023

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Customer Care Team on Feb 7, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE !!!! When we arrived check in went ok. We walked into hotel in a wave of marijuana small, hallways were loud with movement. I called for extra towels they said they will be at my room in 10 minutes. I waited for an hour had to go back to car to drive to the front desk to ask again Which they advised I coke back in 10 minutes. So I waited finally he told me to follow him down a long hallway to get. Get back to the room clean up to get ready for bed we lay down get comfy. I grab my cup to get a drink of water and what so I see a roach. Needless to say I woke my husband we got dressed and left to find another facility. Mean while we were in the middle of an ice storm and I am disabled and can barely walk. We left !
Stayed 1 night in Feb 2023

6/10 Okay

Kayla

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I liked that it was close to the activities in the area i was attending and it was a safe clean environment. I didnt like the fact that i was getting asked my whole stay by the staff (the person who checked me in) what room i was in.
Stayed 3 nights in Jan 2023

6/10 Okay

Morris

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Customer Care Team on Jan 25, 2023
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was centrally located for easy access to everything in less than 10 minutes & Plus right of the highway with easy access back on.
Stayed 2 nights in Jan 2023

2/10 Terrible

Quana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here

2/10 Terrible

Derek, Finksburg

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest hotel that I have ever stayed at. Quality Inn? More like “No Quality Inn.” There was a dead rat in the parking lot, a dirty mop being used to wash the floor, stains on the walls, elevators, bedsheets, towels, and the stench of bad food every around corner we turned. There were empty vendor machines, rust around the ice maker, dead plants in the hallway, and actual trash in the doorway. Don’t stay here. I checked out within 30 minutes.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Room was not cleaned in general the toilet was wobbly only one towel
Stayed 2 nights in Nov 2022