Property entrance

Reviews of Best Western Southwest Little Rock

2.5 out of 5
Best Western Southwest Little Rock
6100 Mitchell Dr, Little Rock, AR

Reviews

6.6
Rating 10 - Excellent. 169 out of 717 reviews" "
Rating 8 - Good. 177 out of 717 reviews" "
Rating 6 - Okay. 133 out of 717 reviews" "
Rating 4 - Poor. 106 out of 717 reviews" "
Rating 2 - Terrible. 132 out of 717 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Brandwyd

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management always very nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Brandwyd,Thank you for your review and for highlighting our management's efforts to ensure a pleasant stay for our guests. We appreciate your kind words and are glad that you had a positive experience with us. If there's anything specific you think we can improve on to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

6/10 Okay

Anna

Traveled with family
Liked: Cleanliness, staff & service
Location was convenient enough. Easy access to the highway and a gas station. It's not the most amazing hotel I've ever stayed in, but it wasn't bad. The specific room we stayed in needed a little maintenance. I recommend bringing your own shampoo, etc, if you stay here, they only have the tiny bottles rather than the big ones some other hotels have.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Anna,Thank you for taking the time to share your feedback with us. We're glad to hear that our convenient location met your needs with easy access to the highway and a gas station. We apologize for any maintenance issues you encountered in your room; your feedback helps us improve. Regarding toiletries, we appreciate your suggestion and will take it into consideration. If you have any further comments or if there's anything we can do to enhance your experience in the future, please let us know. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager

10/10 Excellent

Rosii

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your positive feedback! We are delighted to hear that you had a good experience during your stay. If there's anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Manager

4/10 Poor

Chad

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty. Toilet broken. Whole place felt dirty other than the front desk area
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 10, 2024
Dear Guest,Thank you for staying with us. We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that the cleanliness of the bathroom did not meet your expectations and that the toilet was broken. We appreciate your feedback and assure you that we will address these issues promptly to ensure that they do not happen again in the future. Providing a clean and well-maintained environment for our guests is of utmost importance to us. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 Good

nathan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Over all a good place to sleep and breakfast was good start to the day
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 8, 2024
Dear Nathan,Thank you for the review. We are delighted to hear that you had a good experience at our hotel and found it to be a comfortable place to sleep. We are also pleased to know that our breakfast offerings helped you start your day off on a positive note. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to welcoming you back in the future. Sincerely,Hotel Manager.

10/10 Excellent

Irina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. The staff was nice and friendly. What I didn’t like is towels smelled bad. They were clean but smelled awful. They need to buy new ones!
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 8, 2024
Dear Guest,Thank you for commenting. I am so glad that you found friendly staff service and clean room. But, we regret that the towels didn't meet your expectations. Guests satisfaction is our top priority and we take committed actions every day to ensure guests rate us as the best hotel in the area. We're committed to meeting your needs next time. I hope that you will stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

Harshad, Fort Smith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for a quick stay in town.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Harshad,Thank you for your perfect rating! We're thrilled to hear that our hotel was convenient for your quick stay in town. If you ever find yourself needing accommodation again, we'd be delighted to welcome you back for another convenient and comfortable experience!Sincerely, Hotel Manager

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities
Having stayed here in December, I'm looking forward to their very complete and varied breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Melvin,Thank you for your positive review and for choosing to stay with us again. We're delighted to hear that you enjoyed our complete and varied breakfast during your previous stay and that you're looking forward to it again. We strive to provide a delightful experience for all our guests, and we can't wait to welcome you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Edgar

Traveled with family and small children, Business traveler
Great
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Edgar,Thank you for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 Excellent

Alida Star

Traveled with family
Clean, comfortable, and quiet. Breakfast was quite good as well. I would happily stay here again with my family.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear Alida Star,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you found our hotel clean, comfortable, and quiet, and that you enjoyed the breakfast. Providing a pleasant and enjoyable experience for you and your family is our priority, and we're delighted that we could meet your expectations. We appreciate your support and look forward to welcoming you all back for another great stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Norma

Traveled with partner
Very close to high traffic area. Bathroom door doesn’t stay closed
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Norma,Thank you for taking the time to share your feedback. We appreciate your positive rating and your observation about the bathroom door not staying closed. We will address this concern to ensure a more comfortable experience for our guests in the future. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. We value your input and hope to provide you with an even better experience on your next visit.Sincerely,Hotel Manager

8/10 Good

Aleksey, Idaho Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Aleksey,Thank you for providing a score of 4 out of 5 on Expedia. We appreciate your feedback, and if there are any specific areas where we can improve or if there's anything you particularly enjoyed, please feel free to share. Your input is valuable, and we hope to have the opportunity to enhance your experience during any future visits.Sincerely,Hotel Manager

10/10 Excellent

Michel, Longview

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Michel,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is a huge inspiration and motivator for our hotel and employees. We work hard to enhance both our guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I look forward to seeing you soon!Sincerely, Hotel Manager

6/10 Okay

Kristie

Liked: Room comfort
Front desk employee who checked me in was very nice. Room was clean and comfortable except for the bathtub faucet dripping all night. Elevator was dirty when I arrived and even dirtier in the morning. Breakfast was nice except for manager arguing with a guest about them taking their breakfast to their room.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for providing feedback on your recent stay. We're glad to hear about the positive interactions with the front desk employee and the overall cleanliness and comfort of your room. We apologize for the inconvenience caused by the dripping faucet and the cleanliness of the elevator. Your comments will be addressed to ensure improvements.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Patricia,Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Hotel Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel is good! We stay here all the time as it is a halfway point to Austin, TX. Overall it is good, great breakfast, clean rooms and friendly staff!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Patricia,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you find our hotel nice and that it serves as a convenient halfway point for your travels to Austin, TX. We appreciate your loyalty and are delighted that you consistently experience a good stay with great breakfast, clean rooms, and friendly staff. We look forward to hosting you again!Sincerely, Hotel Manager

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING fitness room; with multiple pieces of equipment, benches and free weights. Expecting a nice breakfast that includes eggs and other hot food.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Melvin,Thank you for sharing your positive experience. We're thrilled to hear that you found our fitness room amazing with multiple pieces of equipment, benches, and free weights. We appreciate your expectation for a nice breakfast with hot food, and we'll strive to meet that expectation during your future visits. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

2/10 Terrible

Ronnie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 25, 2023
Dear Ronnie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Lee

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Lee,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Ehh.
Checking in was great, the front lady was very friendly. The room was very small and was not properly clean. It had a funny smell and almost smelled dirty. The hotel definitely needs improvements. It’s outdated. The bathroom floor was very sticky and our shoes would get stuck to it. Not enough bath towels. Breakfast was okay, the only problem was that the pancake machine was broken and when we asked the short dark haired lady at the desk to check it, she was not friendly and acted like it was an inconvenience. She looked like she didn’t want to be there. After she finally went and fixed it, the pancakes were great. We knew it wasn’t the best hotel from reading the reviews but it was very close to where we were going and it was only for one night. If you’re planning to stay longer than a night and actually want to enjoy your stay for what you pay, stay somewhere else.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Guest,Thank you for your feedback. We're glad to hear that your check-in experience was positive, and we appreciate your kind words about our friendly front desk staff. However, we apologize for the cleanliness issues in your room, the outdated condition of the hotel, and the inconvenience with the pancake machine. Your concerns are taken seriously, and we will address these issues to ensure a better experience for our guests. If you have further details or would like to discuss your experience, please feel free to contact us. We appreciate your feedback and hope to have the opportunity to improve in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 22, 2023
Thank you, Isaias, for your positive rating on Expedia. We're glad to see you had a great experience during your stay. If you have any specific comments or feedback you'd like to share, please feel free to let us know. We look forward to welcoming you again in the future.Sincerely,Hotel Manager

6/10 Okay

Janice

Traveled with partner
Everything seemed outdated
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input and will take your comments into consideration as we continually work to improve our accommodations. We hope to have the opportunity to serve you again in the future with a more updated and enjoyable experience.Sincerely,Hotel Manager

8/10 Good

Lorena

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 5, 2023
Dear Lorena, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 Okay

REBECCA

Liked: Cleanliness, staff & service
Overall Decent Hotel for the Cost
Overall stay was okay. We had to change to a different room because the AC didn't work. The second room the AC worked, but had a faint stale cigarette smell. The room was clean and bed comfortable, was able to get a good night's sleep.
Stayed 1 night in Sep 2023
Response from Hotel manager on Oct 2, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Scotty

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Hotel manager on Oct 1, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Aniceto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Aniceto,We're delighted to hear that you had a nice stay! If you have any more feedback or if there's anything specific you enjoyed about your stay that you'd like to share, please feel free to let us know. We appreciate your positive rating!Sincerely, Hotel Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and fresh
When we got there we were amazed at how clean our room was and Donna left a nice note… I would give Donna a raise 😊 She did and exceptional job on hoe clean the room was.. Thank you Donna for your care for the room.. overall we had a wonderful experience staying there.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Tim, Thank you for taking these precious moments to write about your wonderful experience with us. Thank you for your pleasant compliments. We are humbled to serve you and our valued guests with utmost care as always. We look forward to welcoming you again soon.Sincerely,Hotel Manager

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Laurie,Thank you for the kind words! We're glad to hear that you had a very nice experience. We value your feedback and hope to have the opportunity to serve you again in the future!Sincerely, Hotel Manager

2/10 Terrible

Elgie

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Elgie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

Berlinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Berlinda,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Cordelro

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Cordelro,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Comfortable bed. Nice variety of breakfast options. Poor lady working front desk was pleasant, but wore out from working such long hours. Would stay again.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 9, 2023
Dear Diane,Thank you for sharing your feedback. We're pleased to hear that you had a pleasant stay and enjoyed the comfortable bed and breakfast options. We appreciate your concern for the front desk staff. We look forward to welcoming you back for another stay in the future. If you have any more feedback or suggestions, feel free to let us know!Sincerely, Hotel Manager

8/10 Good

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
They are working on it
Staff was very helpful. But we could tell it was a work in progress - the pool was green and half full. The elevator is on its last gasp.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Guest,Thank you for your review. We appreciate your kind words about our helpful staff. We apologize for the issues you encountered, such as the pool condition and the elevator's state. Your feedback is valuable to us, and we'll address these matters promptly to ensure improvements are made. We hope to have the opportunity to provide you with a better experience on your next visit. Thank you for choosing our hotel.Sincerely,Hotel Manager

2/10 Terrible

David

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Dear David, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Edgar

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Dahlia

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 3, 2023
Dear Dahlia,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

10/10 Excellent

Cheryl

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 1, 2023
Dear Cheryl,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Brittany

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 30, 2023
Dear Guest,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

8/10 Good

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Guest, Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon. Sincerely, Hotel Manager

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a break on a road trip.
Perfect for a place to lay your head for the night on a road trip. Bed was clean, room was clean, bathroom needed some updating, breakfast was good.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 20, 2023
Dear Julie, Thank you for your stay. We are sorry that you weren’t completely satisfied with your experience at our hotel. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of kinds. We hope that you will try us again. Sincerely, Hotel Manager

10/10 Excellent

Gloria

Stayed 1 night in Jun 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Jenny,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Mylinda

Liked: Cleanliness, staff & service
The room and bed were fine, if a little dated. At breakfast biscuits were soggy, and the juice machine wasn’t working properly. The staff was very friendly and helpful.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Guest,Thanks for your stay and the kind comments about our hotel. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We mind your valuable observations and shall endeavor to better it further. Hope to see you back soon.Sincerely,Hotel Manager

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I came late night and the staff was friendly. Got keys fast and was able to sleep before I had to get up early.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 30, 2023
Dear Guest,Thank you for your stay. We're glad to hear that our staff provided friendly service when you arrived late at night. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

10/10 Excellent

Antonyo

Stayed 6 nights in May 2023
Response from Hotel Manager on May 29, 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you.Sincerely,Hotel Manager

4/10 Poor

Victor

Stayed 2 nights in May 2023
Response from Hotel Manager on May 24, 2023
Dear Victor,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall Pretty good
Stayed 1 night in May 2023
Response from Hotel Manager on May 23, 2023
Dear Guest,Thank you for your feedback. We're glad to hear that you had a pretty good experience overall. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely,Hotel Manager

8/10 Good

Lynn

Stayed 1 night in May 2023
Response from Hotel Manager on May 23, 2023
Dear Guest, Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon. Sincerely, Hotel Manager

6/10 Okay

Tamara

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was not being maintained well. The staff was friendly but hotel itself needs a lot of help
Stayed 1 night in May 2023
Response from Hotel Manager on May 10, 2023
Dear Guest,Thank you for your stay. We are glad to know you liked our hotel staff. We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on May 11, 2023
Dear RONALD,Thank you for the review. We are glad we met your needs while you were in our area. We take pride in providing a lodging experience that everyone will enjoy. We hope we will still be your first choice in this area in the future.Sincerely,Hotel Manager