Property entrance

Reviews of Red Roof Inn & Suites Little Rock

2 out of 5
Red Roof Inn & Suites Little Rock
8115 Frenchman's Lane, Little Rock, AR

Reviews

6.8
Rating 10 - Excellent. 123 out of 530 reviews" "
Rating 8 - Good. 165 out of 530 reviews" "
Rating 6 - Okay. 86 out of 530 reviews" "
Rating 4 - Poor. 71 out of 530 reviews" "
Rating 2 - Terrible. 85 out of 530 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Philip A

Disliked: Cleanliness
Charged $50 per night cleaning fee. Stayed 2 nights and did not have any maid service. Feel like I got ripped off. Sketchy part of town.
Stayed 2 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 19, 2024
Dear Philip, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LITTLE ROCK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the lack of housekeeping service provided during your stay. We take your issue seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve. In the future I recommend that you share all your concerns with our front desk staff so that they are able to have them addressed promptly. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Brandon

Disliked: Staff & service, property conditions & facilities
Everything broken. Bad maintainence
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 15, 2024
Dear Brandon,Thank you for taking the time to tell us about your stay at the RED ROOF INN & SUITES LITTLE ROCK. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding everything broken is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 14, 2024
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Jeremy

Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 12, 2024
Hello Jeremy,I sincerely apologize that your stay at our Red Roof Inn & Suites Little Rock didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Paul

Traveled with family
Liked: Staff & service
I made the reservation months in advance. I confirmed I had a top floor weeks in advance. When I arrived they tried to give me a 1st floor. The room they gave me on the top floor had no towels or wash clothes. A pillowcase was missing. There was a stain in the toilet. The door to the bathroom did not close easily. One of the electrical receptacles had red paint (I hope) on it. The tv would not work because a password was missing. It took staff 30 minutes to fix the problem. On a positive note the room was quiet.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 11, 2024
Hello Paul,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Little Rock. We are sorry you had a less than satisfactory experience due to the concerns you mentioned regarding the uncleanliness of the toilet and the amenities not working. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael, Omer

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was friendly.
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 2, 2024
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LITTLE ROCK. It's great to see you enjoyed your stay, resulting in a 5/5 score. At red Roof we are overwhelmed to read that you had a clean visit and the staff was friendly. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Red Roof for a business trip, and I must say, it exceeded all my expectations! From the moment I walked through the doors, I was greeted with warmth and hospitality by the friendly staff. The hotel's ambiance is simply exquisite, with tastefully decorated rooms that offer both comfort and luxury. My room was impeccably clean. Last but not least, I would like to commend the hotel's staff for their exceptional service. From the front desk to the housekeeping team, everyone went above and beyond to ensure that my stay was nothing short of perfect..
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 16, 2024
Thank you, Steven, for telling us about your stay at the Red Roof Inn & Suites Little Rock. I am glad to read that you were pleased with our friendly staff, your room was impeccably clean and all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Poor

Guanhua

Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 14, 2023
Hi Guanhua,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Tammy

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Nov 12, 2023
Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Melvin

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 21, 2023
Hello Melvin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LITTLE ROCK and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Kip

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mold on the bathroom wall. Nothing like the pictures!
Stayed 1 night in Oct 2023
Response from Nishaye RediResponse Specialist on Oct 4, 2023
Dear Kip, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was less than pleasant due to the possible mold in the bathroom. Please accept our sincerest apologies for the impact this had on your stay. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 Good

Luis

Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 27, 2023
Hello Luis,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LITTLE ROCK. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

Matthew

Stayed 2 nights in Sep 2023
Response from Nishaye RediResponse Specialist on Sep 21, 2023
Dear Matthew, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Little Rock. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jose, Miami

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad area to stay. Very rude staff.
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Aug 7, 2023
Dear Jose,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn & Suites Little Rock. We are sorry you had a less than pleasant experience. You indicated that your staff encounter and the area in which we reside were the downsides to your stay, which was regrettable to read. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

6/10 Okay

Mark, Stockbridge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stained sheets,pillow cases. No coffee pot. Very few amenities. Was better than sleeping in my car I suppose.
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 18, 2023
Dear Mark,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LITTLE ROCK. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and a lack of amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 Terrible

Barbara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest Hotel in Dangerous Neighborhood
Unable to check-in hotel would not honor reservation from Hotels.com. Since we arrived after midnight we had to make another reservation directly with them and pay twice. Front desk suggested we call Hotels.com for refund. But they closed all reservations at midnight even though I hade guaranteed the room for late arrival. Regardless of this issue, at 1:30 a.m. there were approximately 25 people in the parking lot behind the hotel standing around in little groups smoking, sitting on cars. Not what you would expect to see at a hotel in a reputable neighborhood. Very unsettling situation and area. Avoid this hotel at all cost
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jul 1, 2023
Hi Barbara,Thank you for your recent review of your stay. The situation you described regarding your initial reservation not being honored, the inconvenience of a closing reservations at a specific time and the persons in the parking lot behind the hotel is truly regrettable. We are very sorry for your experience. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues you mentioned to ensure that no guest has this experience in the future. Thank you for choosing Red Roof Inn & Suites Little Rock. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jun 27, 2023
Hi Johnny,Thank you for rating your recent stay. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again for choosing Red Roof Inn & Suites Little Rock and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

CHRISTOPHER

Traveled with family and small children
Disliked: Staff & service
Was turned down after reservartion was made because i have kids even tho i didnt need any extra room and then i was told i could re book the same kind of room at a 30 percent higher rate after i explained to him that it would be pointless because that would be the same exact type of room he proceeded to shut his door in my face with his clerk and they left me at the desk and did not come back i would like my refund and i will bot be coming back and i may file a complaint as well this is terrible i am coming from out of town and to get that treatmwnt when its already late at night leaves me scrambling to find another room
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jun 4, 2023
Hello Christopher!Thank you for sharing your experience with us following or stay at RED ROOF INN & SUITES LITTLE ROCK. The situation you described regarding your reservation, occupancy, the charges an your interaction with our staff is truly regrettable. We are very sorry for your experience. The rates and rooms are based on occupancy, so if you're making a reservation that includes children you must give prior notice so the correct room type is selected and the correct rates be given. In response to your feedback though, I will be sharing your comments with the team in an effort to address the concerns you highlighted. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Carmen

Stayed 1 night in Mar 2023
Response from Toni-Ann RediResponse Specialist on Apr 14, 2023
Hello Carmen, I appreciate your 1/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

2/10 Terrible

Yia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedsheets had red & burn stains on them. The shower curtain had mold. I was suppose to stay 2 nights but I left after 1 night due to the uncleanliness of the facility.
Stayed 2 nights in Nov 2022

2/10 Terrible

Jerry

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Loss my business
The room smell like a urinal. Had to open the window, the door, and run air conditioner and utilize Lysal to remove smells. Made accommodations at a competing inn in the city.
Stayed 3 nights in Oct 2022

4/10 Poor

Cris

Stayed 1 night in Sep 2022

6/10 Okay

Emma

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place to stay from the guests services, to bugs, to cleanliness!!! Horrible
Stayed 2 nights in May 2022

4/10 Poor

robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room very shabby. You could feel bed springs through the mattress and the room had a bad smell..that I reported. Attendant sprayed with freshener….lasted about 5 minutes. Also evidently not a good part of town as there was a double murder within 1200 feet of hotel.
Stayed 1 night in Nov 2021

10/10 Excellent

craig

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2021

10/10 Excellent

Will

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the area from what I've seen
Traveling with a senior dog to see specialist. They were very accommodating, gave me a ground floor room so I did not have far to carry her. The large room could not have been cleaner or more comfortable.
Stayed 1 night in Aug 2021
Response from Management team at Red Roof Inn & Suites on Sep 12, 2021
Dear Will, Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. The Management Team at Red Roof Inn & Suites Little Rock

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay after attempting to get on the elevator and the elevator was inoperative. Hallway carpets were very stained. Pool was covered and closed, breakfast area was storage for furniture and closed. Parking was very limited and a few shady people were sitting in vehicles facing front door appeared to be monitoring people walking in. No entrance except for front door. The desk Clerk was very nice though. Just very disappointed and felt unsafe in the hotel.
Stayed 1 night in Aug 2021
Response from Management team at Red Roof Inn & Suites on Aug 15, 2021
Dear Guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Property and rooms very shabby. I'm sure the linens had been laundered but they were badly stained. Not sure what's up with the trend toward small, square bed pillows. Had a heck of a time getting on the very slow internet.
Stayed 1 night in Aug 2021
Response from Red Roof Inn & Suites Little Rock Management Team on Aug 15, 2021
Dear Guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 Terrible

Katy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY DIRTY left and stayed somewhere else.
Stayed 1 night in Aug 2021
Response from Management team at Red Roof Inn & Suites on Aug 15, 2021
Dear katy, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 Poor

Shana

Disliked: Cleanliness, property conditions & facilities
Don’t feel safe
Hotel in a very shady part of town, didn’t feel really safe, was concerned that car would either be stolen or broken into bu morning. People hang out in their cars doing who know what for hours and then leave. Carpet very dirty in halls and room really needs replaced
Stayed 1 night in Jul 2021
Response from Red Roof Inn & Suites Little Rock Management Team on Aug 15, 2021
Dear shana, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay again. they did not accept the reservation through CheapTickets. Cheap tickets charge me one price the hotel charge me again and a much higher price so I paid twice
Stayed 1 night in Jul 2021
Response from Guest Relations Manager on Aug 15, 2021
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gave me an unrecognized charge without a notification.
Stayed 1 night in Jun 2021
Response from Guest Relations Manager on Aug 15, 2021
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in terrible condition in a very bad area of town. I stayed 30 minutes and had to check out for safety reasons. This hotel should not even be available on Expedia. I tried to reach costumer service by phone to get my money back. after several hours on the phone I could never reach anyone. I should be refunded the money for this dump since it was not even good enough to spend one night. Please refund my card $94.77 ASAP.
Stayed 1 night in Jun 2021
Response from Red Roof Inn & Suite Little Rock Management Team on Aug 15, 2021
Dear guest, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel was anything less than ideal and that our services weren't on par with your level of expectations. We're also disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Hell in 10 hours
The maid walked in at 9 am, no knock, just busted in while I was standing there naked, almost got attacked by my dog, in room phone wasn't working so yeah. Was not fun. Whole place smells like weed and cigarettes. People were knocking on doors all night, woman who were not guests were there for 30 min at multiple rooms, then leaving. 🙄. We all know what that means. Not family friendly, nor will i be returning.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Front desk people are rude & impatient. Room was clean. I guess it was worth what I spent.
Stayed 1 night in May 2021
Response from Red Roof Inn & Suites Little Rock Management Team on May 29, 2021
Thank you for your review. We welcome all feedback so that we can maintain the high standards that are mentioned by guests over and over again through our many fine reviews. We noticed that you were concerned about the pricing and please be assured that our prices are monitored for competitiveness. Little Rock is a destination area and weekends and high season are priced according to that demand. As always, we try our very best to serve all of our guests. Thank you for sharing your experience here. Hope to see you again. Red Roof Inn & Suites Little Rock Management Team

2/10 Terrible

Lisa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Management team at Red Roof Inn & Suites on Apr 17, 2021
Dear AlISA, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 Terrible

Denisse

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I book this room after 12 am and rhey told me that i couldnt stay so I DIDNT NOT GET TO STAY AND EVERY TIME I TRY TO CALL HOTELS THEY HANG UP ON ME AND NOBODY CAN GIVE ME NO ANSWERS.
Stayed 1 night in Mar 2021
Response from Red Roof Inn & Suites Little Rock Management Team on Apr 6, 2021
Dear Denisse, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

4/10 Poor

Georgia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Red Roof Inn & Suite Little Rock Management Team on Apr 6, 2021
Dear Georgia, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 Terrible

Cheyenne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service!!
The room was dirty I paid online and they made me pay cash on site saying my card couldn't be charged because it didn't have my name on it yet the money was taken off my card. The pictures and discription were not of the room they gave me. They told me money would drop on my card and I still haven't received it!! I had to pay extra for my 2 year old daught plus a deposit. When I confronted them about the room the deny everything even after showing the reservation I made on here!! Never again
Stayed 1 night in Mar 2021
Response from Red Roof Inn & Suite Little Rock Management Team on Mar 24, 2021
Dear Guest, Thank you for reviewing your stay with us.The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our entire team are usually very friendly, professional and would never hesitate to go the extra mile for our guests, therefore we are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologies for any inconvenience and rest assured we will be addressing this matter with our housekeeping department. We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards, Guest Relations Manage

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities, room comfort
Management was very nice and helpful we had a nice stay
Stayed 1 night in Feb 2021
Response from Red Roof Inn & Suite Little Rock Management Team on Mar 24, 2021
Dear Mary Thank you for your review. We are glad to serve you, whether you are here for pleasure or business. One of the most enjoyable parts of our business is when guests become friends. We are pet friendly and we have a section reserved just for pets. Each of our pet friendly rooms receives a special cleaning, which is why our hotel is so clean throughout. Please bring your four legged friend back again soon and stay a while. Regards, Team Management at Red Roof Inn & Suites Little Rock

6/10 Okay

David

Business traveler
Needs a facelift
Outdated, clean but not impressively so. Could definitely use some improvements
Stayed 1 night in Jan 2021
Response from Management team at Red Roof Inn & Suites on Jan 21, 2021
Dear David, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place
Dirty sheets, towels, etc. Holes in the wall in bathroom. No person on reseption. Very used rooms.
Stayed 1 night in Dec 2020
Response from Management team at Red Roof Inn & Suites on Jan 21, 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2020
Response from Management team at Red Roof Inn & Suites on Dec 29, 2020
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

2/10 Terrible

Jonathon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to the motel 8.
This hotel is disgusting. There was no breakfast as advertised. There was mold in the shower, body hair in the shower and on the floor. The sheets were dirty. And to top it off it’s next to the ghetto, so we stayed awake worrying about our truck being broken into. The front desk was non existent. There was a phone number to call and then the person who was sleeping came out of a dark room and said y’all can leave when we said we were checking out. Absolutely terrible
Stayed 1 night in Dec 2020
Response from Guest Relations Manager on Dec 29, 2020
Dear Laura, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel was very easy to find. Because of the covid pandemic of course things are not as normal. Was disappointed by the small coffee service in our room. Sure wish I could have had at least 4 cups of coffee
Stayed 1 night in Dec 2020
Response from Guest Relations Manager on Dec 29, 2020
Dear Guest, Thank you for taking the time to send us your favorable feedback. We are delighted to hear that you enjoyed your stay and appreciated our comfortable accommodations. Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectations We look forward to welcoming you back on a future visit to Little Rock. Kind regards, Management Team

2/10 Terrible

Kiearia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude People
I went there to relax and was told I coulnt book because I disputed charged that I never knew of and messed up my whole weekend I hate this hotel and will never go back..And they make up their own prices
Stayed 1 night in Nov 2020
Response from Management team at Red Roof Inn & Suites on Dec 5, 2020
Dear Kiearia Our records shows that you haven't stayed at our property. Each of us takes our responsibilities seriously and work very hard to provide exceptional service to each & every guest. Due to the corona virus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Guests are required to show a Government issued photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A security deposit of $150 is required on arrival. This will be collected by credit card or Cash. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Our goal is to offer every guest a great stay. Any feedback you can offer me will allow us to improve our performance. Warm Regards, Team Red Roof at Little Rock.

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
The rooms smell of Smoke, musk, mildew. No hot water except in the sink. The vending machines were empty. I usually like this place, has gone down since last visit.
Stayed 1 night in Nov 2020
Response from Red Roof Inn & Suite Little Rock Management Team on Dec 5, 2020
Dear Nicholas, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. If you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Team Management.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay when traveling.
It's an older building, but very well maintained. The staff were very friendly and helpful. In the new Covid world some amenities were not available which I was already aware of. The room was quite and beds comfortable.
Stayed 1 night in Nov 2020
Response from Red Roof Inn & Suite Little Rock Management Team on Dec 5, 2020
Dear David, Thanks for taking the time to share your review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location as well as your accommodation. Your kind mention of our team's quality service is especially appreciated and helps us to maintain the high standards we set ourselves. We hope to welcome you back. Best wishes, Guest Relations Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Management team at Red Roof Inn & Suites on Oct 22, 2020
Dear Guest, Thank you for taking the time to send us your favorable feedback. We are delighted to hear that you enjoyed your stay and appreciated our comfortable accommodations. Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectations We look forward to welcoming you back on a future visit to Little Rock. Kind regards